Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis

Abstract

This research presents a comprehensive analysis of significant factors shaping consumer technology adoption and experiences in the hospitality and tourism sector. Technology-related research papers from top hospitality and tourism journals published from 2000 to 2021 were reviewed and analyzed via both qualitative and quantitative approaches. The qualitative thematic analysis offers a synthesized summary of the evolving research themes over the two decades. The quantitative meta-analysis supports our proposed conceptual model of factors influencing consumers' technology adoption and experiences in the hospitality and tourism context. Our findings not only advance the theoretical framework of technology adoption and experiences but also provide valuable managerial guidance for effective technology implementation. Moreover, we propose promising research avenues to enhance user experiences with diverse service technologies, fostering continued theoretical development in this field.