Service Supply Chain Research Articles

Mining the sustainability of takeaway businesses in online food delivery service supply chain

The online food delivery service supply chain constitutes a crucial element in achieving sustainable development goals. With its prosperity, an increasing number of takeaway businesses are drawn to this sector. As their numbers rise, issues such as profitability resilience, environmental friendliness, and fulfillment of social responsibility emerge, posing potential disruptions to the service supply chain. Against this backdrop, our endeavor is to mine the sustainability of takeaway businesses using the triple bottom line. We propose a two-stage approach involving the Bayesian best-worst method and a data mining technique to derive the weights of sustainability criteria and the clusters of takeaway businesses. Subsequently, a case study is conducted focusing on takeaway businesses on the Ele.me platform in China. The results highlight economic sustainability as the most valued criterion, followed by social and environmental sustainability. Clustering outcomes reveal four distinct levels of sustainability, with a stronger performance in social sustainability compared to environmental and economic dimensions. Further discussions explore the relationship between sustainability levels, cuisine categories, and business size. Consequently, this study suggests an effective approach for advancing sustainability initiatives within the online food delivery service supply chain.

The Emerging Obstacles in the Provision of Healthcare Supply Chain Services

The COVID-19 pandemic has exposed flaws in the healthcare supply chain, including shortages, delays, and logistical issues. Key problems include inadequacies in resilience, visibility restrictions, cost management obstacles, integration barriers, unstated costs, and disparities in inclusivity. This research uses secondary data analysis to analyze findings from academic literature, industry reports, and case studies. It emphasizes the value of resilience and visibility, suggesting investing in blockchain, AI, and IoT technology for increased transparency and risk management. The report also emphasizes the need for proactive solutions, such as data analytics for improved supply chain visibility, hybrid inventory strategies for cost control, and stakeholder engagement for smooth integration. Integrating procurement, transportation, storage, and production, addressing misuse and hidden costs, and fostering inclusion are critical aspects of enhancing the healthcare supply chain.

Predicting Vulnerabilities in the Delivery of Secure Healthcare Supply Chain Services

The COVID-19 pandemic exposed the weaknesses in healthcare supply chains, leading to shortages, increased costs, and untrustworthy vendors. This has put patients at risk for treatment delays, worse care, and higher death rates. The healthcare supply chain's dependence on single sourcing has made these issues worse. Geopolitical conflicts, climatic catastrophes, data privacy issues, cybersecurity threats, and counterfeit goods are emerging risks. Resilient solutions are needed due to the complex ecosystem of manufacturers, wholesalers, regulatory organizations, and healthcare providers. Supply Chain Resilience (SCRES) is crucial for uninterrupted healthcare services, with redundancy, visibility, and adaptability being key components. Future research directions include blockchain integration, data analytics, and regulatory frameworks to improve resilience. Successful mitigation solutions require understanding interdependence, resilience measurements, and behavioral elements. Addressing these vulnerabilities is crucial for patient safety and healthcare effectiveness.

The Development Strategy of Dual-Channel Supply Chain of Smart Elderly Care Service from the Perspective of Time Perception

The development of smart elderly industry is an inevitable way to cope with the aging of the population. This research takes the smart elderly care service supply chain as the object, combines the social emotional choice theory for the first time, and uses the time perception to refine the elderly care demand into future-orientation demand and present-orientation demand. This paper analyzes the coordination effect of suppliers’ efforts to meet the needs of the elderly under the two conditions of no contract and benefit-sharing contract on the dual-channel supply chain of smart elderly care services. The results show that the benefit-sharing contract is more conducive to maximizing the profit of the supply chain, and the segmentation of elderly demand is conducive to giving full play to the advantages of dual-channel differentiated services, which is conducive to forming a win-win situation of improving the service efficiency of the smart elderly service supply chain and increasing the happiness index of elderly users. The main contributions of this paper are: Using geriatric behavioral psychology to analyze the motivation of the elderly and designing the service effort level index considering the needs of the elderly. Match online and offline channels with personalized services to give full play to the “smart” effect. Based on the game method of Hotelling and Stackelberg, the coordination and optimization of the smart elderly care services dual-channel supply chain, considering the needs of the elderly are realized. This is of great research significance for maximizing the benefits of the smart elderly service supply chain and promoting the development of the smart elderly industry.

Service-oriented supply chain: what do we know about its risks?

ABSTRACT This study identifies the risks entailed in a service-oriented supply chain. By employing supply chain mapping, contingency, and Risk Breakdown Structure (RBS) theories to elaborate a picture of the current knowledge, we were able to summarise and categorise the various risks into three main levels of cause. Next, these literature-based risks were narrowed down into a specific industry context and were then tested and confirmed using exploratory factor and confirmatory factor analyses to form an industry-oriented RBS for the construction business. The data were collected from 195 firms who participated in a large-scale survey sponsored by the Japanese Government to promote sustainable socio-economic development for the ASEAN region. As a result, seven risk categories related to demand, supply, operations, information, finance, time (delays) and external sources (human-made or natural-related) were identified and will be a valuable reference for researchers and practitioners. Furthermore, the relationship between identified risk and supply chain performance was explored. This paper is the first to introduce the concept and characteristics of a service-oriented supply chain by using a systematic review combined with a bibliometric mapping of the literature and an empirical study to generate both generic and industry-oriented RBSs in a single study.

The Existence and Consistency of Halal Certificates in the Global Ecosystem of Halal Products and Services

Halal certification is an absolute requirement for the eligibility of goods and services for Muslims, however, halal is not just a piece of paper or a halal logo, but more to the substance of the process and quality of halal guarantees. The research objective is to examine the position of the Ministry of religion in guaranteeing the halal-ness of products and services. The author uses a normative juridical research form with a statutory regulatory approach related to halal product guarantees. The author concludes that cooperation and synergy between institutions under the Ministry of Religion including the Halal Product Guarantee Agency (LPH) and MUI and the supervisory agency (BPOM) are crucial in ensuring the halal supply chain of products and services to maintain the halal ecosystem both formally and substantially. The author thinks that in regulations related to halal product guarantees, there are inconsistencies and also the occurrence of ambiguity in norms which has the potential to create legal uncertainty as stated in articles 171 and 172 of Government Regulation Number 39 of 2021 which are contradictory in content where article 171 states that Government Regulation Number 30 of 2019 can still apply as long as it does not conflict with the law on halal product guarantees, while Article 172 states that the previous PP is repealed and no longer valid.

Knowledge ambidexterity in construction project-based organizations: predicaments of knowledge networking intention within outbound consultant-supplier interfaces

PurposeAgenda for knowledge creation within inter-project alliances and inter-firm supply chain networks has been extensively debated. However, the existing knowledge networks within consultant-supplier interfaces in the architecture, engineering and construction (AEC) industry seem to be vague, loose, incidental and insignificant. This study examines factors affecting knowledge networking intention (KNI) within construction service supply chain (CSSC) networks.Design/methodology/approachData analysis was conducted on a quantitative survey of 161 consulting professional service firms in Tanzania, employing stepwise regression modelling as the statistical technique.FindingsThe results indicate that three types of knowledge inertia (KI) exert varying effects on KNI. While both procedural (PI) and learning inertia (LI) negatively impact KNI, experience inertia (EI) has no impact on KNI. In addition, knowledge governance (KG) mechanisms are found to strongly strengthen and leverage the negative effects of PI and LI on KNI and the positive link between EI and KNI within outbound and heterogeneous CSSC actors, with formal KG having greater leverage than informal KG.Practical implicationsThe study offers guidance on how managers of PBOs should strategically orchestrate knowledge governance mechanisms within CSSC networks to leverage KI behaviours.Originality/valueCurrent literature on KNI, KI and KG within CSSC networks offers a limited understanding of how KI behaviours influence KNI of project-based organizations (PBOs) in tapping vibrant outbound peripheral knowledge. The research presents two major original contributions. First, the empirical evidence contributes to deepening the current understanding of how heterogeneous external knowledge within consultant-supplier interactions is negatively influenced by KI. Lastly, the study suggests formal and informal knowledge governance strategies for managers on how to counteract KI forces, thus extending the theoretical debate on KNI, KI and KG literature.

Service Supply Chain Model in an Old Town of Mardin: Service Routing

Service Supply Chains (SSCs) differ from the supply chain in manufacturing. In SSCs, customer orders trigger the SSCs. The supply chain process starts after customer demand. Most often customers are not in the same destinations and orders do not arrive one by one. Hence service providers should manage the ordering process effectively to serve in time. If the orders are widespread and there is a limited service provider the service route should plan carefully and precisely. In this study, service routing is constituted under three main scenarios for the most visited destinations of the old town city of Mardin, Turkey. 3D visual representations of specified regions visual representations were taken from Google Earth. Calculations between chosen touristic attractions and a total length made on Google Earth. The study is novel for being an ex-ante of the tourism supply chain by means of a digital map, in a very tough area of an old city. The scenario-based approach is used as a method of deciding the route for the service supply chain.

The Use of Material and Supply Chain Management and Service Organization to Reduce Inventory Levels While Providing Adequate Service to Customers

In the dynamic landscape of service organizations, effective Material and Supply Chain Management (MSCM) plays a pivotal role in achieving operational efficiency, cost reduction, and superior customer service. This research paper delves into the strategic application of MSCM practices to streamline inventory management processes within service-oriented industries, emphasizing the delicate balance between minimizing stock levels and meeting customer service expectations. The research aims to explore the various methodologies and technologies employed in service organizations to enhance material and supply chain operations. Emphasis will be placed on understanding how advanced technologies, data analytics, and automation contribute to minimizing excess inventory while concurrently ensuring prompt and satisfactory customer service. Key areas of investigation include the adoption of just-in-time inventory systems, demand forecasting models, and supplier relationship management strategies. The paper will critically assess case studies and industry best practices to draw insights into successful MSCM implementations and their impact on inventory levels, service quality, and overall organizational performance. Furthermore, the study will address challenges associated with implementing MSCM in service organizations, such as the inherent variability in service demand, the importance of real-time data integration, and the role of collaboration between various stakeholders within the supply chain. The anticipated outcomes of this research include providing service organizations with a comprehensive understanding of the benefits, challenges, and strategic considerations associated with adopting robust MSCM practices. The findings aim to contribute valuable insights to both academia and industry professionals seeking to optimize their material and supply chain processes for improved inventory management and enhanced customer service delivery. International Journal of Scientific Research in Engineering and Management (IJSREM) Volume: 08 Issue: 01 | January - 2024 SJIF Rating: 8.176 ISSN: 2582-3930 © 2024, IJSREM | www.ijsrem.com DOI: 10.55041/IJSREM28288 | Page 2 Keywords:Material and Supply Chain Management (MSCM),Service organizations,Inventory optimization,Customer service,Just-in-time inventory,Demand forecasting,Supplier relationship management

A New Adoption Intention Model of Drone Application in Food Delivery Services in Malaysia: A Conceptual Paper

The current Industrial Revolution era seems to enforce new ways of implementing online food delivery services, one of which is the use of drone delivery. One of the problems is that the existing food delivery services use human riders which are prone to accidents, for example about 1600 death cases were reported in 2020 involving p-hailing (food and parcel) riders. Also, the use of drones is needed to help victims of natural disasters such as floods, typhoons, and landslides. Malaysia has commenced the trial use of drone food delivery to tackle these problems. Particularly, consumers’ behavioral intentions to use drone food delivery services have been laid low with complex aviation rules and regulations. Hence, the main objective of this study is to examine the predictors of adoption intention in drone food delivery among food delivery providers and consumers in Malaysia. The research methods used are qualitative and quantitative research designs. The quantitative data will be collected using an online survey and will be analyzed using structural equation modeling (SMART PLS). For qualitative technique, the telephone interviews with 15 food delivery service providers and drone collaborators will be conducted and analyzed using verbatim analysis. The expected output is a new adoption intention model of drone food delivery services, one Master student (by research), two publications, and one IP. The result will be significant to the nation in terms of increasing the adoption of delivery drones hence increasing automation in line with the Fourth Industrial Revolution (IR 4.0). This research also improves the economy and societal benefit through efficient supply chain and transportation of services in urban and affected areas such as the spread of diseases or natural disasters, i.e., floods and landslides.

Service quality and supply chain value on customer loyalty: The role of customer relationship management

Intense business competition urges companies to continually enhance their marketing strategies to retain and attract customers. Therefore, a profound understanding of factors influencing customer loyalty becomes crucial. Service quality, customer satisfaction, and supply chain value are considered key factors affecting customer loyalty. However, the relationships between these variables and the role of Customer Relationship Management (CRM) as a mediator need further investigation, especially in the context of Indonesian companies. Hence, this research aims to contribute a deeper understanding of the interconnection between service quality, customer satisfaction, supply chain value, and customer loyalty, as well as to explore the role of CRM as an essential link in this dynamic. The research methodology employed is quantitative, utilizing a Likert scale questionnaire distributed online to managers and employees in the automotive sector listed on the Indonesia Stock Exchange (IDX). Out of 400 distributed questionnaires, 261 were successfully collected, with 14 incomplete responses, resulting in a final sample size of 247. Data collection took place from June to August 2023. In data analysis, the study applied the Structural Equation Modeling (SEM) approach using the SmartPLS analysis tool. The research findings indicate that service quality significantly influences CRM, while it does not have a direct significant impact on customer loyalty. Customer satisfaction significantly affects both CRM and customer loyalty. Supply chain value significantly influences CRM but does not have a direct impact on customer loyalty. Customer Relationship Management proves to mediate the relationships between service quality and customer loyalty, customer satisfaction and customer loyalty, as well as supply chain value and customer loyalty.

A Comparative analysis of service supply chain performance using analytic hierarchy process methodology

The study aims to provide a comprehensive analysis of the service supply chain (SSC) of small and medium scale enterprises (SMEs) and to offer insights to improve its supply chain performance. The study employs mixed methods, to analyse the data collected from SMEs. The findings highlight several key metrics of effective supply chain management in a service firm such as utilisation and flexibility of service capacity, inventory, order lead times, relationships between the organisation, its suppliers and customers, the importance of effective demand forecasting and inventory management as valuable attributes to improve the supply chain performance of service firms. Inventory lead time is presented as a fundamental metric useful in determining the service supply chain performance of SMEs.

A different perspective on agricultural products within the scope of water footprint intensity

Water is one of the most basic requirements for the sustainability of life on Earth. However, global climate change threatens this important resource by deeply affecting water resources and the water cycle. The sustainability of food production also depends on the proper management and protection of existing water resources. Therefore, it is important to know the amount of water required for agricultural production on a product basis and to prepare basin-based production plans taking into account water resources. The concept of water footprint (WF), which is used to express the amount of water consumed directly and indirectly in the process from the supply chain of goods and services to the end user or the extent of water pollution it causes, is presented as an important tool in water management. Nowadays, the WF calculations of agricultural products are also one of the most widely studied topics. In this study, Water Footprint Intensity is calculated for some agricultural products and the WFD of these products is evaluated through economic indicators and a different perspective is tried to be presented to the readers.

Coordinating principal-agent and incentive strategy of cold chain logistics service in fresh food supply chain.

With the increasing production and circulation of fresh food, society's requirements for product quality have also increased. Currently, upstream and downstream enterprises in the fresh food supply chain tend to delegate the cold chain transportation of fresh food to third-party cold chain logistics (CCL) service providers who offer more professional integrated preservation services. This study adopts coordination theory to research the delegation, coordination, and incentive strategies between a Fresh Food Producer, Distributor, and CCL Service Provider. The aim is to promote the efforts of the CCL Service Provider in improving freshness and achieving the overall optimal interests of the fresh food supply chain. First, the basic models of the Fresh Food Producer and Distributor individually entrusting the CCL Service Provider are established under different information conditions. Second, a collaborative delegation agency model between the Fresh Food Producer and Distributor is established on top of the basic models. Finally, through the optimal decision solutions under different information conditions and numerical calculations of preservation benefit levels, the following conclusions are drawn: (1) The more transparent and open the information environment, the more it can encourage the CCL Service Provider to improve the quality of their preservation services, allowing the Fresh Food Producer and Distributor to obtain more significant preservation benefits. However, when information is completely transparent, the incentive mechanisms formulated by the Fresh Food Producer and Distributor become ineffective. (2) Collaborative cooperation strategies can encourage the CCL Service Provider to enhance their preservation efforts while strengthening the effectiveness of relevant incentive strategies for the Fresh Food Producer and Distributor.

Optimization of coordination configuration between product service system and supply chain based on Stackelberg game

Optimization of coordination configuration between product service system and supply chain based on Stackelberg game

Demystifying the challenges of water, sanitation and hygiene in rural high schools

Basic sanitation is an essential human need to preserve dignity as well as health. However, many South African schools confront challenges in providing a sufficient level of sanitation. This has been exacerbated by the global Covid-19 pandemic. This study employed the Supply Chain Operations Reference (SCOR) model to examine the challenges affecting efficient and effective sanitation supply chain operations in disadvantaged rural high schools. It also assessed the extent to which high schools engage in planning, sourcing and operations processes for integrated supply chain sanitation, hygiene and service delivery. An exploratory design was adopted and thematic analysis was employed to analyse the data collected from 21 participants in high schools in Ngaka Modiri Molema District, and two from the Department of Basic Education in North West Province. The results showed that the majority of schools, especially those in rural areas, confront supply chain basic health sanitation challenges such as a shortage of water and sanitary pads as well as vandalism, with the lack of financial resources identified as a significant challenge. Based on the findings, the study recommends supply chain integration, improved communication with suppliers and the adoption of the SCOR model to enhance the provision of basic sanitation and water

“Assessing the Water Supply Chain Activities in Tanzania Water Authorities, a case of Arusha region”

An efficient supply chain has been critical to the success of businesses, the maximization of profits in the service sector, and the water service authority in particular. This is to guarantee complete customer happiness for the people and the growth of the nation. This study has focused on the assessment of different activities done as well as the better strategies and strength of the authorities towards assuring full customer satisfactions a case of Arusha Urban Water Supply and Sewerage Authority, Arusha town, Tanzania. It have addressed various issues related to the effectiveness of the water supply services by the authority to meet customer need and produce full customer satisfactions. Based on the established objectives, which included examining the activities involved in the water services supply chain and identifying the key tactics and capabilities employed by the authority to address issues and meet customer requests, data were gathered from both the authority and customers. Various forms of surveys, interviews, documents, and observations were employed in the data collection process. Based on the results, the researcher concluded that the authority carries out various tasks associated with water supply and that various tactics are used in day-to-day operations to ensure that customers receive effective and efficient water supply services, some of which are accompanied by strengths observed. Although the authorities have made an effort to meet the needs of the public, they have encountered obstacles and other issues. As a result, they must adapt and implement additional tactics in order to improve performance as advised. In order to guarantee complete customer pleasure for each person’s growth as well as the development of the nation, the advice went on to offer improved tactics that may be used to boost the efficacy in the performance of water supply services.

Carrier channel encroachment and forwarder order sequence: an equilibrium analysis of shipping service supply chain

Carrier channel encroachment and forwarder order sequence: an equilibrium analysis of shipping service supply chain

Pricing and Coordination Strategy of Product Service Supply Chain Under Digital Transformation

Pricing and Coordination Strategy of Product Service Supply Chain Under Digital Transformation

Reducing Supply Chain Management Risks in the Health Sector of Ghana: An Evaluation of the Central Level Supply Chain Management System of The Ghana Health Service

Supply Chain Management plays an indispensable role in any organization’s overall performance and success. The domain of Supply Chain Management has been of great research interest in recent years. In the ever-growing healthcare world, where most healthcare organizations are confronted with diverse SCM risks and growing customer demand trends, effective and efficient SCM has been identified as a tool to help them overcome this challenge. However, the main hurdle had been how to find innovative approaches to meet customer demands that will minimize operational costs. To address these concerns and deliver effective and efficient healthcare, the Government of Ghana represented by the Ministry of Health (MOH) and Ghana Health Service (GHS) in partnership with the Global Fund, GAVI, and the World Bank have deployed several interventions fundamentally founded on procurement and supply chain management to improve healthcare service delivery across the country. The interventions: Health commodity supply chain master plan (HCSCMP), the Last Mile Distribution (LMD), and the Ghana Integrated Logistics Management Information System (GhiLMIS), focus mainly on procurement, inventory, warehousing, and transportation of medical and non-medical products. The success and sustenance of these collaborative interventions in Supply Chain management within the health sector in Ghana hinges on key elements such as putting in place stringent procurement policies, ensuring availability of qualified personnel, transportation facilities to aid effective and efficient distribution, and paying attention to risk management practices. This study sought to examine the supply chain risk management practices at the central level of GHS and its regional and districts medical stores to identify the challenges of the existing SCM system and propose measures of addressing these challenges. The scope of the study was limited to the Ghana Health Service Supply Chain Practitioners (GHSSCP) at the central level and their collaborators at the regional levels (the Regional Health Directorates). Quantitative method was used in the study and the main research instrument used for the study was questionnaire administration. However, the study used convenience and purposive sampling techniques due to the sensitive nature of the subject matter. The target respondents were mainly Supply Chain Practitioners: supplies managers, procurement officers, general stores and pharmacy stores officers. The study relied on SPSS and used descriptive and inferential statistics to analyze data. The study found that notwithstanding the introduction of key interventions such as health commodity supply chain master plan (HCSCMP), the Last Mile Distribution (LMD) of health commodities from the Central level to Regional medical stores and to health facilities (Hospitals and the District Health Directorates), and the introduction of the Ghana Integrated Logistics Management Information System (GhiLMIS) as a technology tool for health commodity management at all levels across the public health sector SCM system which collective objective is to ensure the effectiveness and efficiency of the system through the minimization of SCM risks, interruptions, and vulnerabilities, there still exist a yawning underperforming gap due to the systems overly centralization and lack of priority for SCM risk reduction measures making the system still not performing at its full potential. The study concluded that there are basic weaknesses in almost all the supply chain dimensions covered: risk identification, risk assessment and mitigation, Supply Chain Risk Management Governance, impact of supply chain risk management, and employee supply chain risk routine activities because the much-needed attention is not given to SCM activities. The study recommended reforms including the establishment of a Supply Chain Risk Management Unit (SCRMU) at all levels (national, regional, and districts) under the direct supervision of Health Administration and Support services (HASS), the introduction of SCM performance contracts, and the implementation of a stronger but user-friendly technology driven SCM system including e-procurement, warehouse management tracking, supported by a robust feedback system to ensure risk free SCM