Service Strategies Research Articles

Selling mode selection and AI service strategy in an E-commerce platform supply chain

With the advancement and wide adoption of Artificial Intelligence (AI) technology, various industries have recognized its immense potential and significance, especially in the e-commerce sector. This study considers an E-commerce Platform Supply Chain (EPSC) consisting of a manufacturer and a platform that may provide AI service. The primary purpose of this research is to explore the strategic interaction between different customer service strategies (i.e., Manual or AI service) and different selling modes (i.e., Agency or reselling mode). The research results show that if the manual service sensitivity is relatively high, the manufacturer is more willing to set a higher wholesale price. When the service efficiency attenuation effect of the manual customer towards demand is stronger, AI service would bring about more demand. Additionally, when the service efficiency attenuation effect is stronger, or it is weaker but the AI service efficiency is higher, the EPSC could utilize AI service to obtain more profit under reselling mode. Under agency mode, AI service can benefit the EPSC more when the service effect attenuation coefficient is relatively larger. Last but not least, we find that when the AI service cost coefficient is relatively small, the reselling mode can benefit the EPSC more. Most importantly, compared with manual service, AI service provides the EPSC with a new opportunity to embrace the reselling mode more.

STRATEGY SERVICE INNOVATION FOR SUSTAINABILITY - A CASE STUDY ON A COMPANY IN THE SERVICE INDUSTRY

There has been much discussion about how organizations can support innovation and technological capacity in industries. The central theme of this article is presenting innovation strategies for sustainability. A survey was conducted to identify strategic methodologies for innovation that can help generate new services and contribute to sustainability. Based on scientific articles, a case study was performed on a service provider company. The study showcases the evolution of new service generation in sector D after applying the "World café" methodology and innovation stimulation model. The methodologies helped sector D with generating ideas and implementing new projects. Adopting innovation strategies for services is necessary for ensuring competitiveness in the market and adding value to an organization's services, which is crucial for sustainability.

A qualitative study of negative sociocultural experiences of accessing primary health care services among Africans from refugee backgrounds in Australia: implications for organisational health literacy

BackgroundPrimary health care is the first point of contact for patients from refugee backgrounds in the Australian health system. Sociocultural factors, including beliefs and value systems, are salient determinants of health literacy and access to primary health care services. Although African refugees in Australia have diverse sociocultural backgrounds, little is known about the influence of sociocultural factors on their experiences of accessing primary health care services. Guided by the theoretical framework of access to health care, this study examined from the perspective of African refugees how culturally and religiously conditioned, constructed and bound health beliefs, knowledge and practices influence their experiences of access to, acceptance and use of primary health care services and information in Australia.MethodsThis exploratory, qualitative study involved 19 African refugees from nine countries living in New South Wales, Australia. Semi-structured interviews were conducted and recorded using Zoom software. The interviews were transcribed verbatim and analysed using a bottom-up thematic analytical approach for theme generation.ResultsFour main themes were identified. The themes included: participants' experiences of services as inaccessible and monocultural and providing information in a culturally unsafe and insensitive manner; the impact of the clinical care environment; meeting expectations and needs; and overcoming access challenges and reclaiming power and autonomy through familiar means. The findings generally support four dimensions in the access to health care framework, including approachability, acceptability, availability and accommodation and appropriateness.ConclusionAfrican refugees experience significant social and cultural challenges in accessing primary health care services. These challenges could be due to a lack of literacy on the part of health services and their providers in servicing the needs of African refugees. This is an important finding that needs to be addressed by the Australian health care system and services. Enhancing organisational health literacy through evidence-informed strategies in primary health systems and services can help reduce disparities in health access and outcomes that may be exacerbated by cultural, linguistic and religious differences.

Effect of Motivational Factors on the Use of Integrated Mobility Applications: Behavioral Intentions and Customer Loyalty

The digital advancement of “as a service” models has led to the rapid emergence of mozbility as a service (MaaS) in transportation. This study aims to identify the motivational factors used among users of integrated mobility application services and empirically determine their attitudes regarding use and customer loyalty over the long term. To do this, four motivations for using integrated mobility mobile application services—social, habit-congruence, economic, and innovation acceptance—were identified. A total of 311 actual users of integrated mobility app services in South Korea were sampled and analyzed. Social motivation was found to have the greatest impact on positive attitudes and behavioral intentions to use integrated mobility apps. This is followed by habit-congruence motivation, which users perceived as essential for use determination. It was found that active users of integrated mobility apps, who have used them for years, have a positive attitude about them, viewing them as part of a regular transportation system of daily life rather than an innovative service. This study suggests practical implications for integrated mobility applications and service strategies for transportation-related governments and businesses.

What is the role of product services in the dual-channel closed-loop supply chain?

With the continuous development of internet technology and increasing awareness of environmental protection among consumers, the dual-channel closed-loop supply chain management combining online direct sales channel and retail channel has received more and more attention, however, the existing research has neglected the service research, so this paper focuses on the service strategy in the dual-channel closed-loop supply chain. In this paper, we propose three service strategy models for dual-channel closed-loop supply chains, including when there is no service provision, after-sales service and recycling service provided by retailers and after-sales service provided by manufacturers and recycling service provided by retailers, compare and analyze the optimal decisions of supply chain members under the three service strategy models, discuss the role of service generated in dual-channel closed-loop supply chains, and propose a service cost-sharing strategy to achieve a Pareto improvement in the effectiveness of a dual-channel closed-loop supply chain. The study finds that service plays a positive role in the dual-channel closed-loop supply chain; the model of manufacturer providing after-sales service and retailer providing recycling service is the best service strategy choice in terms of economic and social benefits; the service cooperation mechanism of service cost sharing can achieve Pareto improvement of the supply chain within a reasonable range.

Hotel Service Quality: The Relationship of Responsiveness, Reliability, and Tangibility on Customer Satisfaction in 4-Star Hotels in Kuala Lumpur, Malaysia

Despite the growth of 4-star hotels in Kuala Lumpur, shifting customer preferences and trends have led to a lack of understanding of how service quality significantly influences customer satisfaction in this segment. This interval can lead to inadequate service strategies and negatively impact hotel competitiveness. Therefore, this study aims to examine a significant relationship of specific service-quality dimensions on customer satisfaction in the 4-star hotels in Kuala Lumpur. Nevertheless, this study specifically focuses on Responsiveness, Reliability, and Tangibility as the key variables. An online questionnaire has been adopted and disseminated to the respective respondents who have stayed in or visited a 4-star hotel in Kuala Lumpur. The SPSS Version-27 software has been used to tabulate a total of 401 collected responses. Findings show a significant, positive correlation from all the three service-quality dimensions with Reliability as the most significant dimension that associates with Customer Satisfaction. These findings suggest that customers are most satisfied when they experience reliable and professional service from the staff, who consistently deliver on promises, handle problems effectively, adhere to schedules, and ensure the confidentiality of customer data. Insights from this study could provide valuable information, especially to hospitality businesses, in offering a deeper understanding of service quality and how to consistently enhance the services they offer.

Decentralisation as a marketing strategy for archival services in Zimbabwe

Purpose Archival institutions must make their holdings and services known to the public to ensure increased usage. It is the obligation of archival institutions to adopt strategies to market their services to increase the usage of their holdings. Therefore, this study aims to assess the National Archives of Zimbabwe’s (NAZ) decentralisation drive as a strategy to market its archival services. Design/methodology/approach The multiple case study research design, which is interpretive and qualitative, was used for the study. The study used interviews, questionnaires and document review as data collection tools. The collected data were presented, analysed and discussed using the thematic data analysis approach. Findings Findings revealed that the NAZ decentralised provincial records centres were actively involved in the marketing of archival services offered by the NAZ. The study also established that the decentralised provincial records centres perform activities such as records surveys, training, oral history, issuance of brochures, guided tours and career guidance, which increase their interactions with communities they serve. The decentralised offices took advantage of these interactions to market archival services offered by the NAZ. Originality/value The study illustrated that decentralisation of archival institutions and services to the lower tiers of government is a powerful strategy for the marketing of archival services. Therefore, there is need for archival institutions to adopt or enhance the use of this strategy to increase the usage of archives.

Problems and Strategies of Financial Services Supporting the Real Economy

With the rapid development of China's economy, the status and role of the financial industry in the national economy have become increasingly prominent. The healthy development of the financial industry is of great significance for promoting the development of the real economy, adjusting the economic structure, and upgrading the economy. However, there are still some problems with financial services supporting the real economy in China, such as the misallocation of financial resources, high financing costs, and rising financial risks. These issues limit the support financial services can provide to the real economy. This paper analyzes the main problems currently existing in financial services supporting the real economy and proposes countermeasures from optimizing the allocation of financial resources, reducing financing costs for the real economy, preventing and resolving financial risks, and deepening the structural reform of the financial supply side. The aim is to provide references for relevant personnel.

Adoption strategies of E-commerce consumer credit services: A dual-channel competition perspective

This paper investigates the adoption strategy of e-commerce consumer credit services (e-CCS) and its impact on pricing strategies of a dual-channel system consisting of a wholesale platform, an agency platform, and a common supplier. We analyze the interaction between e-CCS strategies and channel modes by constructing a game model with four subgame scenarios: neither channel implements e-CCS (NN), only the wholesale channel provides e-CCS (IN), only the agency channel offers e-CCS (NI), both channels launch e-CCS (II). Our findings reveal that channel forms and e-CCS features significantly influence the adoption of e-CCS. Interestingly, the key influencing factors vary among decision makers. Specifically, the wholesale platform is willing to launch e-CCS as long as the demand benefit is prominent, while the agency platform only offers the service when the bad debt risk rate is mild. Moreover, when the agency platform provides e-CCS, the supplier accepts to use it only when there is a substantial demand benefit. Counterintuitively, we also find that the adoption of e-CCS can generate a positive spillover effect on the rival platform, leading to a “win-win” situation. In addition, we examine the impact of e-CCS on pricing decisions. Our findings indicate that the supplier and the wholesale platform may adopt distinct pricing strategies to address higher bad debt risk. Finally, we demonstrate the robustness of our main findings to investigate the impact of competition intensity, the correlation between demand benefit and price, negative externalities on demand benefit, and consumer heterogeneity on e-CCS.

INOVASI CUSTOMER FOCUSED MELALUI COMMAND CENTER UNTUK PENINGKATAN EFEKTIVITAS PENANGANAN LAPORAN PELANGGAN DI PT PLN (PERSERO) UP3 BANGKA

In the electricity industry, the products produced will always coexist with the services provided. Various service patterns, strategies and innovations will continue to be developed. PT PLN (Persero) is a company that provides electricity with a lifetime guarantee. When a customer's electricity supply stops, the customer will try to find a communication channel to inform them of the electricity disruption they are experiencing in the hope that it can be restored as soon as possible. However, handling customer reports is considered ineffective because it involves a lot of staging and is still manual. The Bangka Command Center was formed to carry out the task of serving disturbance reports throughout the PT PLN (Persero) UP3 Bangka work area spread across five Customer Service Units (ULP). Bangka Command Center is a form of Customer Focused innovation created to increase the effectiveness of handling customer reports and is expected to meet customer expectations for excellent service from year to year

Enhancing Continuous Usage Intention in E-Commerce Marketplace Platforms: The Effects of Service Quality, Customer Satisfaction, and Trust

E-commerce marketplace platforms have evolved into integral digital intermediaries that shape online transactions in competitive environments. Companies continuously endeavor to improve e-service quality, customer satisfaction, and e-trust to gain a competitive advantage. This study aimed to identify the relationships between e-service quality, customer satisfaction, e-trust, and continuous usage intention in e-commerce marketplace platforms. Moreover, this study examined the roles of customer satisfaction and e-trust as mediators. We estimated nine hypothesized relationships using a structural equation modeling technique. Data from 311 users were used in the data analysis. The results are as follows: First, e-service quality significantly and positively affects customer satisfaction, e-trust, and continuous usage intention. Second, customer satisfaction has a significant and positive impact on e-trust and continuous usage intention. Third, e-trust has a significant and positive impact on continuous usage intention. Finally, both customer satisfaction and e-trust serve as significant mediating factors in the relationship between e-service quality and continuous usage intention. These insights hold strategic importance for e-commerce marketplace platform operators, allowing them to formulate service strategies and policies tailored to enhance user experience, foster trust, and drive continued usage, thereby strengthening their market position and ensuring sustained success.

Application of the principle of individualization and personalization in the activity of the state employment service: administrative and legal aspect

The article examines and argues for the use of the principle of individualization and personalization in the work of the State Employment Service, which functions as an executive body. The author considers approaches to individualization and personalization as key elements of state policy regarding employment provision and labor market regulation. The author emphasizes that the analysis of the principles governing the activities of the State Employment Service is a fundamental and critically important aspect for the organization and effective functioning of this institution. The article analyzes the meaning and application of the principle of individualization and personalization in the activity of the State Employment Service in Ukraine from an administrative and legal perspective. The importance of establishing clear normative definitions of these principles is emphasized, as they determine the basic standards and norms for the functioning of state bodies. In particular, insufficient regulation can lead to differences in their understanding and application, complicating the planning and organization of activities. The author analyzes the international experience of applying the principle of “case management” and points out the need to introduce individually oriented support methods for each unemployed person in Ukraine. Particular emphasis is placed on innovations, including the reform of the organizational structure of the State Employment Service, which is aimed at increasing efficiency and customer focus. In particular, the introduction of a career counselor as an institution demonstrates the authority’s desire to provide an individual approach and personalized support to each client. An analysis of the career counselor’s functions confirms its focus on developing individual career plans for clients, taking into account their personal needs and capabilities. Manifestations of the application of the principle of individualization in the activities of the State Employment Service are considered, in particular, through drawing up an individual employment plan with a job seeker. The author emphasizes that this plan is a program of cooperation between the unemployed and a career counselor, aimed at organizing and ensuring the provision of social services in the field of employment. Special attention is paid to the expected positive impact of such an individual approach on the effectiveness of the job search and compliance with the needs of employers . It was concluded that in the context of the activity of the State Employment Service, the principle of individual approach and personalization is manifested in the expansion of the range of services for clients, taking into account their unique needs, level of professional training, motivation and readiness for mobility. This approach becomes an important component of the development strategy of the state employment service and contributes to increasing its effectiveness in achieving the goal of creating conditions for active employment of the population.

Analysis of passenger perception heterogeneity and differentiated service strategy for air-rail intermodal travel

Air-rail intermodal services (ARISs) represent a highly promising multimodal solution within the transportation sector. Nonetheless, various uncertainties and challenges persist across multiple dimensions of air-rail interline travel, with discrepancies in passenger perceptions being a notable aspect. In an effort to pinpoint the pivotal factors contributing to these disparities among distinct passenger profiles, this study employs the Structural Equation Modeling-Multiple Indicator Multiple Cause-Artificial Neural Network (SEM-MIMIC-ANN) methodology. This approach explores the impact of numerous attributes on passenger perceptions in the context of air-rail intermodal travel, leveraging questionnaire data gathered from Shijiazhuang multimodal passengers. Furthermore, the study utilizes the Classification and Regression Tree (CART) decision tree algorithm to categorize actual passengers into distinct characteristic groups. Subsequently, the perception levels of these diverse passenger groups are quantified through the calculation of comprehensive evaluation function values. In conclusion, taking into account the real-world conditions of air-rail interline travel, this research formulates a tailored service strategy aimed at enhancing the overall passenger experience.

Healthcare actions offered to homeless people: state of the art.

The number of homeless people (HP) has been increasing in recent years. Government actions have been implemented to improve the living conditions for this population, especially those focused on health care. This study has as research question: What are the healthcare strategies of services and programs being offered to the homeless population in Brazil? Its objective is to analyze the health care strategies adopted by services and programs offered to the homeless population in Brazil. To achieve this purpose, a search was conducted in the Virtual Health Library (VHL), Latin American and Caribbean Literature in Health Sciences (Lilacs), and Scientific Electronic Library Online (SciELO) databases, resulting in 21 articles. The analysis revealed the scope and challenges of the health care networks, indicating drug use as the main reason for seeking the services, with the Street Clinics (CnaR, Consultório na Rua) being an important service capable of promoting the creation of links between the HP and other sectors. of health. The importance of networking and the complexity of population health care were recurring topics in the discussions, as they deal with actions aimed at vulnerable and stigmatized people, showing needs and singularities in the way of living in society.

Relationship Between Complications and Readmissions in Type 2 Diabetes Mellitus Patients in Aceh, Indonesia

Introduction: Complications in diabetes mellitus patients are among the causes of hospital readmissions. Readmissions negatively impact patients’ quality of life and increase health and care costs. This study aims to explore the relationship between complications and readmissions in type 2 diabetes mellitus patients. Methods: A correlational study was utilized with a cross-sectional design. A total of 184 readmission patients with type 2 diabetes mellitus were selected as the sample using the accidental sampling technique. Data were collected through a questionnaire consisting of the Diabetes Early Readmission Risk Indicators (DERRI™) and the Readmission Questionnaire providing 4 answer choices, i.e. ≤ 30 days; > 30–60 days; > 60–90 days; and > 90 days. The Chi-square test was employed for data analysis. Results: Of all respondents, the majority are in late adulthood (50-61 years), totaling 70 individuals (38.0%) with a mean age of 57.3 years; 111 individuals (60.3%) are male; 99 (53.8%) have completed elementary education; 102 (55.4%) work as farmers/laborers/fishermen; and 67 (36.4%) use Humalog as their insulin. Moreover, 69 respondents (37.5%) have experienced the third readmission, which is the highest number of readmissions. The bivariate analysis reveal that there is a significant relationship between complications of type 2 diabetes mellitus and patient readmission (p=0.000). Conclusion: The findings demonstrate complications as a factor associated with readmissions of type 2 diabetes mellitus patients. The complications leading to the readmissions include hypoglycemia, hypertension, heart problems, kidney problems, diabetic ulcers, and strokes. Also, age contributes as a factor increasing the readmission risk of patients with type 2 diabetes mellitus. The results emphasize the need to re-evaluate health service strategies and nursing interventions by providing effective discharge planning to prevent complications or reduce readmissions in type 2 diabetes mellitus patients.

Library Service Usage, Barriers, and Strategies to Enhance Patronage Among Working Students

This study aimed to investigate the challenges faced by working students in patronizing library services in Nigeria and to propose tailored solutions to enhance their patronage. A descriptive survey research design was used to collect data from 110 working undergraduate students, which was then analyzed using descriptive statistics. The findings showed that busy job schedules, limited time on campus, and the fact that they mainly come to the campus for lectures are the primary reasons why working students rarely patronize the library. However, most of them expressed the need for library access tailored to their unique needs, which includes remote or distance approach. The preferred methods for accessing library services among working students include selective dissemination of e-books to their emails and having librarians available on a dedicated WhatsApp number. Additionally, they indicated openness to the idea of using chatbots to respond to their library requests. The study concluded that the use of technology such as email, instant messenger, and chatbots can address the challenges hindering library patronage by working students. Thus, the study recommends that library administrators invest in developing and adopting these technologies to meet the demands of working students in Nigeria.

Assessing the carbon footprint of the agriculture, forestry, and fishing industry of Australia

Purpose This study examines the carbon emissions of Australia’s agriculture, forestry and fishing sectors from a consumption perspective to develop effective policy frameworks. The objective is to identify key supply chains, industries and products contributing to these emissions and provide recommendations for sustainable development. Design/methodology/approach A multiregional input-output lifecycle assessment was conducted using the Australian Industrial Ecology Virtual Laboratory (IELab) platform to disaggregate sectors and enable benchmarking against other economic sectors. Findings In 2018, the “agriculture, forestry, and fishing” sector was responsible for 12.15% of Australia’s carbon footprint. Major contributors included the “electricity, gas, water, and waste” category (26.1%) and the sector’s activities (24.3%). The “transport, postal, and warehousing” sector also contributed 18.4%. Within the industry, the agriculture subsector had the highest impact (71.3%), followed by forestry and logging (15%) and fishing, hunting and trapping (7.6%). Aquaculture and supporting services contributed 6.1%. Research limitations/implications The principal constraint encountered by the present study pertained to the availability of up-to-date data. The latest accessible data for quantifying the carbon footprint within Australia’s agriculture, forestry and fishing sector, utilizing the Input-Output analysis methodology through the Australian Industrial Ecology Virtual Laboratory (IELab) platform, about 2018. Practical implications The findings of this study provide policymakers with detailed insights into the carbon footprints of key sectors, highlighting the contributions from each subsector. This information can be directly used to develop effective emission-reduction policies, with a focus on reducing emissions in utility services, transport and warehousing. Social implications The study, by raising public awareness of the significant role of industrial agricultural methods in Australia’s carbon footprint and emphasizing the importance of renewable energy and sustainable fuels for electricity generation and road transport, underscores the urgent need for action to mitigate climate change. Originality/value This study stands out by not only identifying the most impactful industries but also by providing specific strategies to reduce their emissions. It offers a comprehensive breakdown of specific agricultural activities and outlines mitigation strategies for utility services, agricultural operations and transport, thereby adding a unique perspective to the existing knowledge.

The Optimal Logistics Distribution Service Strategy of the E-commerce Closed-Loop Supply Chain Network under Blockchain Technology and the Government Blockchain Subsidy

The booming development of e-commerce has promoted the diversified development of logistics distribution services (LDS). For LDS, e-commerce retailers (e-retailers) often choose either the outsourced logistics distribution services strategy (OLDSS) or the self-built logistics distribution services strategy (SBLDSS). Although there are problems such as products getting lost and damaged during the logistics distribution process, the high transparency and traceability characteristics of blockchain technology (BT) can help solve the problem of products being lost and damaged in the logistics distribution process. However, due to the high cost of BT, e-retailers may encounter reduced sales, which causes the supply chain corporate profits to decrease. To encourage the BT investment enthusiasm of the e-retailers and regulate corporate profits, the government implements subsidies for e-retailers’ BT, namely, the government blockchain subsidy (GBS). In addition, in recent years, environmental degradation has become increasingly severe, causing negative impacts on people’s lives. To promote sustainable development, we use variational inequality to establish an e-commerce closed-loop supply chain (E-CLSC) network equilibrium model in which the network equilibrium decisions of e-retailers choosing the OLDSS and those choosing the SBLDSS are obtained. Then, we analyze the impact of the BT input cost and the GBS quota on equilibrium decisions by studying their properties and verifying the theoretical results by performing numerical examples. Finally, we analyze the profits of the e-retailers to obtain the impact of the BT input cost and the GBS quota on e-retailers’ choice of the optimal LDS strategy; in this way, we provide a scientific basis for e-retailers to choose the optimal LDS strategy. The results show that increasing the BT input costs reduces e-retailers’ product sales under the two LDS strategies, which decreases the production rate and the recovery rate of the products. When the BT input cost is low, SBLDSS is the best choice for e-retailers. When the BT input cost is high, OLDSS is the best choice for e-retailers. Moreover, there is a positive correlation between GBS and e-retailers’ product sales; thus, GBS is conducive to expanding market demand, regulating the profits of manufacturers, increasing the e-retailers’ profits, improving the enthusiasm of the e-retailers for BT investment, and promoting the overall development of supply chain enterprises. For e-retailers, choosing the OLDSS can lead to a better development of the E-CLSC.

Feasibility of an implementation strategy for preventing falls in homecare services

BackgroundFalls among older adults represent a major health hazard across the world. In 2022, the World Falls Guidelines was published, summarising research evidence and expert recommendations on how to prevent falls, but we need more knowledge on how the evidence can be successfully implemented into routine practice. In this study we used an implementation strategy co-created by healthcare providers, older adults who had fallen and researchers, to facilitate uptake of fall prevention recommendations. This current study aimed to evaluate the feasibility of this co-created implementation strategy in homecare services and provide information on the intervention and measurements for a full-scale cluster-randomized trial.MethodsThis study was a single-armed feasibility study with an embedded mixed-method approach completed in two city districts of Oslo, Norway, over a period of ten weeks. The co-created implementation strategy consists of a package for implementing national recommendations for preventing falls, empowering leaders to facilitate implementation, establish implementation teams, competence improvement and implementation support. City districts established implementation teams who were responsible for the implementation. Feasibility was assessed both qualitatively and quantitatively, using focus group interviews with implementation team members and individual interviews with leaders and staff members and the Feasibility of Intervention Measure (FIM). Qualitative data were analysed using thematic analysis and the Normalisation Process Theory.ResultsQualitative data were collected from 19 participants: 12 implementation team members, 2 leaders and 5 staff members. 8 of the implementation team members responded to FIM. The analysis revealed four themes: 1) Fostering consensus through tailored implementation and discussions on fall prevention, 2) The importance of multi-level and interdisciplinary collaboration in fall prevention implementation, 3) Minimizing perceived time usage through utilization of existing areas for implementation activities, and 4) Reflective monitoring demonstrates the importance of facilitation and structure in the implementation strategy. For FIM, there were a high level of agreement related to how implementable, possible, doable, and easy to use the implementation strategy was.ConclusionsOverall, we found the implementation strategy to be feasible to enhance uptake of fall prevention recommendations in the Norwegian homecare services. To succeed with the implementation, a dedicated implementation team should receive support through the implementation process, they should choose small implementation activities to enhance fall prevention competence and managers should possess implementation knowledge.Trial registrationThe trial is registered in the Open Science Registry: https://doi.org/10.17605/OSF.IO/2JFHV Registered: January 11, 2023.

The trend analysis of HIV and other sexually transmitted infections among the elderly aged 50 to 69 years from 1990 to 2030.

The HIV and other sexually transmitted infections (STI) excluding HIV among the elderly population urgently require more attention and in-depth study. We aimed to present and predict the worldwide of its burden from 1990 to 2030 using data from the Global Burden of Disease (GBD) study. Leveraging the 2019 GBD study, we investigated the average annual percentage change (AAPC) of HIV and other STI in incidence, prevalence, disability-adjusted life years (DALYs), and mortality rates for individuals aged 50-69 across different age groups, genders, sociodemographic index (SDI) regions, and nations. The incidence of STI in the population from 2020 to 2030 was explored by Bayesian age-period-cohort (BAPC) prediction model. The HIV incidence rate experienced its fastest growth 1990-1992, peaked in 1996, and gradually declined thereafter, with the 2019 rate being lower than that of 1990. The prevalence rate didn't present a sharp turning point. After 2006, its growth rate accelerated. Both DALYs and mortality rates plateaued high between 2002 and 2005, followed by a decline. The decline was steepest from 2005-2012, yet the rate of decrease slowed noticeably from 2012-2019.When segmented by age, HIV was more prevalent among those aged 55-59 and 50-54, with the 50-54 age group witnessing the fastest decline in incidence rates. However, the fastest growth in prevalence rates was seen among the 60-64 and 65-69 age groups. The other STI incidence rate declined from 1990-1996, increased up to 2006, declined until 2015, and then saw a resurgence with accelerated growth thereafter. The prevalence rate showcased varied trends, with a notable increase in the past five years. The highest growth in incidence rate was among the 65-69 age group. We predict that the incidence rate of STI will increase in the future. Overall, despite the evident decline in incidence, mortality rates, and DALYs, the prevalence of HIV and other STI among the elderly is rising, and both demonstrated significant trend variations across different ages, genders, SDI regions, and nations. Comprehensive sexual health education, clinical care and adjustments in health service strategies based on the evolving trends of HIV and other STI among the elderly are paramount.