Responsibility For Services Research Articles

Primary frequency response from hydrogen-based bidirectional vector coupling storage: modelling and demonstration using power-hardware-in-the-loop simulation

To meet reduction targets for carbon emissions and improve the flexibility and security of the energy supply, future energy networks will require enhanced energy vector coupling in addition to the generation of energy from renewable sources. Increased renewable generation penetration significantly affects the electrical grid’s inertia and consequently the severity and regularity of frequency deviations from nominal values. Bidirectional Hydrogen-based Vector Coupling Storage (VCS) has been explored as a means to provide primary frequency response (PFR) services to the electrical network. This paper demonstrates the use of Power Hardware-In-the-Loop (PHIL) simulation and Digital Twin (DT) technique for such an application. This new suggested structure of VCS is composed of grid-scale electrolysers, fuel cells, and hydrogen storage. Existing works focus on unidirectional VCS, and also use simplifications or neglect the impacts of power converters on the performance of the VCS. In addition, these works do not have any control over the hydrogen storage, therefore there is no guarantee that there will be enough energy available in the storage to meet the PFR service responsibilities. This paper presents the dynamic models of electrolysis, fuel cell stacks, and hydrogen storage as a DT. The key parameters affecting the behaviours of these main components are considered. The power converters’ accurate impact on the VCS’s performance is considered through PHIL simulations. The level of stored hydrogen is also considered in the VCS controller. The DT representing the VCS is integrated with the PHIL setup representing the deployment environment. The impact of VCS is then analysed as it propagates to the deployment environment. Results of the considered case studies demonstrate that the size of the VCS plays a significant role in bringing the frequency to the statutory allowed range. In addition, more VCS capacity was installed, the nadir frequency improved. Furthermore, the VCS is fast enough to offer PFR. The response times of the VCS were 2.857 s (during under-frequency periods), corresponding to the operation of the fuel cells, and 2.252 s during over-frequency periods, corresponding to electrolyser operation.

System Analysis of Employee Performance and Facility Supervision by the Terminal Inspection Service Unit at Tjilik Riwut Palangkaraya Airport

Supervision of standard facilities at Palangkaraya Airport is the duty and responsibility of the Terminal Inpetion Service (TIS). The most important thing for the smooth operation of the Terminal Inspection Service (TIS) on the land side is the employee's performance in monitoring facilities with existing resources so that supervision of facilities on the land side can be carried out optimally. The purpose of this study is to determine the performance system of Terminal Inspection Service (TIS) employees for monitoring facilities at Tjiik Riwut Palangkaraya Airport. This research uses descriptive qualitative research method, the data that has been obtained will be analyzed qualitatively and described in a descriptive form. The data used in this research are primary data and secondary data. Primary data in this study included interviews with Terminal Inspection Service (TIS) unit personnel, while secondary data were obtained from Terminal Inspection Service (TIS) documents and literature. Based on the research results it is known that in carrying out their duties and responsibilities, the Terminal Inspection Service (TIS) unit still lacks personnel. Tasks that are still not handled optimally, namely supervision on the land side (Landside) namely, monitoring of Trolley facilities and air temperature in the terminal waiting room section, Trolleys are often scattered (out of place) and passengers often complain of overheating, due to the number of personnel who insufficient so that supervision of landside facilities cannot be maximized.

Dedicated Microgrid Planning and Operation Approach for Distribution Network Support With Pumped-Hydro Storage

This study presents a dedicated microgrid planning and operation approach for distribution network support considering pumped-hydro storage. The term dedicated connotes the service responsibility of the microgrid rather than its operational independence. A non-dedicated microgrid has a dual responsibility to serve the distribution system and commercial/industrial consumers. The payback period and lifetime benefit of a non-dedicated microgrid partly rely on the time-of-use pricing mechanism which drives the microgrid to maximize profit, and could compromise the overall operation of the distribution network. This paper develops an approach for engaging dedicated microgrids having full obligation to serve the distribution system only. For effectively managing the operation of the microgrid without jeopardizing the operation of the distribution network, the approach considers a novel short-term operation capacity index, power purchase agreement, and levelized energy cost. Specific functionalities of pumped-hydro storages are used to relax the microgrids sensitivity to operation penalty arising from output power deviation, and thus allowing the microgrid to increase profits. The results obtained showed mutual benefits for the system operator and microgrid owner since the distribution network operation cost was reduced and the microgrid owner increased its revenue.

Service Demand and Employee Benefits Provision in Local Governments

Researchers who study organization-environment adaptation argue that organizations adapt to demanding situations in their environment to maintain sustainability. Along these lines, when local governments face increased service responsibilities and needs, they generally attempt to adjust their managerial practices in order to enhance organizational outcomes. Drawing insights from two theoretical perspectives—organizational adaptation and resource-based view—the current study identifies service demand as an environmental factor that influences organizations’ managerial practices and employee benefits provision as an organizational adaptation. Using survey data from officials (n = 225) who work for township governments in Illinois in the U.S. and U.S. census data, the analysis found that benefit provision was related to service demand increases, suggesting that organizations facing high levels of service demand may seek ways to retain current staff or attract new staff, such as providing additional employee benefits programs, in order to meet the increasing service demand.

Self-harm and suicidal ideation among young people is more often recorded by child protection than health services in an Australian population cohort.

We investigated patterns of service contact for self-harm and suicidal ideation recorded by a range of human service agencies - including health, police and child protection - with specific focus on overlap and sequences of contacts, age of first contact and demographic and intergenerational characteristics associated with different service responses to self-harm. Participants were 91,597 adolescents for whom multi-agency linked data were available in a longitudinal study of a population cohort in New South Wales, Australia. Self-harm and suicide-related incidents from birth to 18 years of age were derived from emergency department, inpatient hospital admission, mental health ambulatory, child protection and police administrative records. Descriptive statistics and binomial logistic regression were used to examine patterns of service contacts. Child protection services recorded the largest proportion of youth with reported self-harm and suicidal ideation, in which the age of first contact for self-harm was younger relative to other incidents of self-harm recorded by other agencies. Nearly 40% of youth with a health service contact for self-harm also had contact with child protection and/or police services for self-harm. Girls were more likely to access health services for self-harm than boys, but not child protection or police services. Suicide prevention is not solely the responsibility of health services; police and child protection services also respond to a significant proportion of self-harm and suicide-related incidents. High rates of overlap among different services responding to self-harm suggest the need for cross-agency strategies to prevent suicide in young people.

The Impact of CSR on Brand Loyalty as aTool for Creating Economic Security for aCompany in theEra of theCovid-19 Pandemic

The economic crisis, which was caused by theCOVID-19 pandemic, resulted in financial perturbations, leading to aloss of economic security for many companies. Corporate social responsibility activities speak about transparency, accountability, and credibility of thebrand in communication with stakeholders, therefore it is anessential aspect of it. It is, among other things, good employment practices, decent work, and responsibility for theproduct, service, and society, that summarily affect theeconomic security of thecompany. Thepurpose of thearticle is to show thecausal context of theimpact of CSR on theeconomic security of enterprises operating in theturbulent times of theCOVID-19 pandemic. Thearticle uses theoretical research methods including analysis of theliterature, phenomena occurring in society, and inference - as acognitive factor of theobject of analysis. Alarge role in thecognitive process in theempirical part was played by adiagnostic survey conducted with theuse of aquestionnaire technique, which allowed to specify theconsiderations undertaken. Theconducted research has brought alot of information on theimpact of brand activities in theera of pandemics on brand affiliation. They showed that CSR activities carried out by brands lead to remembering thebrand. Theresults also suggested in which spheres these activities should be conducted so that thecompany retains economic security.

Servicescape insights in place of birth: from restorative servicescapes to co-curated transformative places

PurposeServicescape is well recognized by marketing scholars as a key influence in transformative service outcomes. However, the concept of enabling transformative health outcomes through physical servicescape design is often overlooked. The purpose of this study is to integrate marketing's servicescape research with birth territory theory and the enabling places framework, conceptualizing a Co-Curated Transformative Place (CCTP) framework.Design/methodology/approachThis cross-disciplinary conceptual paper uses three places of birth (POB) servicescapes for low-risk birthing women to ground the CCTP framework.FindingsPositioned within transformative service research, this study shows how POB servicescapes are CCTPs. The organizing framework of CCTP comprises four key steps founded on agile and adaptive co-curation of physical place resources.Research limitations/implicationsThis study extends the servicescape conceptualization to incorporate the continuum of terrain, introducing adaptive and agile co-curation of places.Practical implicationsThe materiality of place and physical resources in CCTP are usefully understood in terms of co-curated substantive staging according to service actor needs. The CCTP servicescape maximizes desired value outcomes and quality experience by adaptive response to service demands and service actors’ needs.Originality/valueTheoretical discourse of health servicescapes is expanded to focus on the material components of place and their foundational role in generating resources and capabilities that facilitate the realization of service value. In the CCTP, service actors flexibly select, present and adapt physical artifacts and material resources of the service terrain according to dynamic actor needs and service responsibilities, enabling transformative outcomes. Co-curation facilitates reciprocal synergy between other dimensions of place and servicescape.

Impact of Privatisation on of Banks Efficiency and Profitability:Role of Privatisation

There have previously been studies done on the effects of privatisation on bank profitability using data from the five to ten years prior to privatisation and the seven to seventeen years following privatisation. For the examination of the effect of privatisation on the profitability of banks, data from recent years (i.e., the last 4-5 years) have not been taken into account. Privatisation of banks eliminates irregularities, brings timeliness, and will result in service responsibility. After privatisation, the results improved, increasing their profitability.

Part-Time and Cofunded Pharmacy Faculty and Their Perceptions of Professional and Organizational Identity Formation

ObjectiveTo gain a better understanding of professional and organizational identity formation and workplace climate issues among part-time and cofunded pharmacy faculty. MethodsThis study had a cross-sectional, prospective design using a semistructured interview guide developed by the researchers of this study. The interview guide drew themes from motivating language theory, social provisions, and previous research on professional identity. Pharmacy faculty with varying part-time and cofunded appointments, representing a cross section of demographic characteristics, and working in different types of practice sites and institutions, were invited to participate. ResultsData saturation was reached at 14 participants. Participants had a variety of professional roles, namely teaching and precepting, as well as clinical, research, service, and administrative responsibilities. Three general themes emerged: (1) the struggle with having multiple aspects of professional identity, (2) facing the perception that academia is a “lifestyle” that not all faculty can fully participate, and (3) the need for properly constructed and tailored communication from peers and supervisors. ConclusionA key component to mitigating the struggle with multiple aspects of professional identity and the feeling that part-time and cofunded faculty cannot fully participate in the academic lifestyle seemed to be informed, empathetic, inclusive, and tailored communication from supervisors.

Crucial choices in a global health crisis: Revealing the demand and willingness to pay for a hypothetical monkeypox vaccine - the PREVENT study.

The latent monkeypox outbreak has become the most emergent public health challenge globally. This study was conducted to assess the acceptability, and willingness to take and pay for a hypothetical Monkeypox vaccine among the Vietnamese general public as well as investigate preference for individual vaccine attributes. An online cross-sectional study was conducted using snowball sampling among 842 respondents in Vietnam in 2022. A Discrete choice experiment (DCE) on preference for six major attributes of vaccine: effectiveness, immunity duration, side effects, mortality rate, restriction, and the cost was applied. Fear of the impact of monkeypox on public health and the economy, vaccine service satisfaction and responsibility to the community were the most weighted factors in the decision to take a hypothetical monkeypox vaccine. Two-thirds of participants were willing to take the vaccine, while insufficient information on monkeypox and the vaccine were the main reasons for vaccine hesitancy. For vaccine attributes, the mortality rate after seven days of vaccination was the most weighted while cost was the least influential attribute. Factors associated with willingness to take and to pay for the monkeypox vaccine included knowledge of transmission, geographical location, service satisfaction, and risk of infection, while financial burden and fear of vaccine were major drivers of hesitancy. Our findings underline an urgent need for effective information dissemination through social media and counseling. The implementation of nationwide monkeypox vaccination requires prioritization and support for high-risk groups as well as consideration for the country's financial resources.

THE EXTEND OFSTRATEGIC LEADERSHIP, ORGANIZATIONAL LEARNING, ORGANIZATIONAL CULTUREANDORGANIZATIONAL PERFORMANCE IN NATIONAL POLICE ORGANIZATION TIMOR-LESTE

Every organization have struggle for the better performance in order to achieve its mission and vision.This studys findings using the structural equation modeling (SEM) approach show that Strategic Leadership, Organizational Learning, Organizational Culture, Organizational Citizenship Behavior, and Organizational Performance are all convergently and discriminantly valid and reliable indicators.The ability to manage change, build cooperation and a sense of belonging, and be visionary is the dominant indicators of strategic leadership. Systems thinking, mental models, learning teams, and personal mastery are the most important indicators of organizational learning. Bureaucratic culture, innovative culture, and supportive culture are the dominant indicators of Organizational Culture. Willingness to Tolerate without Complaint and Involvement in Organizational Functions are the dominant indicators of Organizational Citizenship Behavior. Service Quality, Responsibility, Accountability, and Productivity are the most important indicators of Organizational Performance. Organizational Citizenship Behavior, Strategic Leadership, Organizational Learning, and Organizational Culture all have an impact on organizational performance. Furthermore, Strategic Leadership, Organizational Learning, and Organizational Culture all have an impact on organizational citizenship behavior.This study found research results that were different from previous research results where Organizational Culture had a significant effect with a positive direction on Organizational Performance received.

Hedonic and utilitarian motivations and their relationship with cultural dimensions, life satisfaction and the attributes of supermarkets: An international study on consumer behavior

This research focuses on how consumers behave when they shop in supermarkets. It aims at understanding the relationship between hedonic and utilitarian motivations, cultural dimensions and satisfaction with life in context. Most researchers have studied how motivations and cultural dimensions affect consumer behavior. However, the studies conducted so far do not address the relationship between hedonic and utilitarian motivations, culture, satisfaction with life, and supermarket attributes. This research is mainly exploratory in nature and is based on three samples collected in different continents: Brazil, South Korea and Portugal. Evidence is found that satisfaction with life impacts utilitarian motivation but does not impact hedonic motivation. The study also shows that consumers satisfied with their life tend to be more rational in their purchases. Concerning the cultural dimension, power distance is the unique variable that positively impacts hedonic motivation, while long-term orientation has a negative impact on hedonic motivation. On the other hand, avoiding uncertainty and long-term orientation positively impact utilitarian behavior. Regarding the supermarkets’ attributes, the study puts in evidence the significant positive impact of pricing policy, variety and quality of products, environment, service, and corporate social responsibility in the hedonic motivation.

Assessment of Labor Practices in Healthcare Using an Innovatory Framework for Sustainability.

Background and Objectives: The concept of sustainability in healthcare is poorly researched. There is a perceived need for new theoretical and empirical studies, as well as for new instruments to assess the implementation of new labor practices in the field. Such practices address unmet social needs and consolidate the sustainable development systems which promote health equity. The objective of the research is to design an innovative reference framework for sustainable development and health equity of healthcare facilities, and to provide a practical validation of this framework. Materials and Methods: The research methods consist of designing the elements of the new frame of reference, designing an indicator matrix, elaborating indicator content, and assessing the reference framework. For the assessment stage, we used sustainable medical practices reported in the scientific literature as well as a pilot reference framework that was implemented in healthcare practice. Results: The new reference framework suggested by the present study is composed of 57 indicators organized in five areas: environmental responsibility, economic performance, social responsibility, institutional capacity, and provision of sustainable healthcare services. These indicators were adapted and integrated into the seven basic topics of the social responsibility standard. The study presents the content of the indicators in the field of labor practices, as well as their evaluation grids. The innovative format of the evaluation grids aims to describe achievement degrees, both qualitatively and quantitatively. The theoretical model was validated in practice through its implementation at the Emergency Hospital in Targu Mures. Conclusions: The conclusions of the study reflect the usefulness of the new reference framework, which is compatible with the requirements in the healthcare field, but differs from other existing frameworks, considering its objective regarding the promotion of sustainable development. This objective facilitates the continuous quantification of the sustainability level, the promotion of sustainable development strategies, and sustainability-oriented approaches on the part of interested parties.

Understanding the Doctoral Capstone Coordinator Position: A Unique Faculty Role in Occupational Therapy Education

The doctoral capstone coordinator (DCC) position is a required faculty position in U.S. entry-level OTD programs, but there is limited information about this role. This descriptive study aimed to explore the demographics of DCCs; their required workload, tasks, and responsibilities; and the supports available to DCCs. The researchers administered an online survey and analyzed the data using descriptive statistics and content analysis. The results revealed much variability in DCCs’ experiences, workloads, and responsibilities across OTD programs. Of the DCCs survey, 74.0% previously held leadership positions in academia or clinical practice before taking the role, and 60.5% of the DCCs worked overtime for at least half of the previous year. Approximately half of the DCCs spent different percentages of time on teaching, research, service, and clinical responsibilities than expected by their universities. Common capstone tasks completed only by the DCC involved educating others about the capstone process, developing and evaluating the capstone processes, and teaching capstone courses. Tasks commonly completed with support include ensuring student completion of preparatory requirements, securing placements and affiliation agreements, and advising students. The responses varied regarding the individuals involved with mentoring and student assessment responsibilities. Overall, 67.7% of the DCCs were slightly to extremely satisfied with their existing workload.

Tingkat Keberhasilan Kinerja Penyuluh dalam Meningkatkan Sumberdaya Petani Padi Sawah di Desa Tanah Poleang, Kecamatan Poleang Utara

This research was carried out from August to December 2021 in Tanah Poleang Village, North Poleang District, Bombana Regency and the location selection was determined purposively (purposive). This study aims to analyze the performance of extension workers and the level of success of extension workers in increasing the resources of lowland rice farmers. This study uses quantitative methods with the support of qualitative descriptive analysis data. The results showed that the performance of extension workers in increasing the resources of paddy rice farmers in Tanah Poleang Village was good in terms of responsiveness (56.25%), responsibility (59.38%), accountability (46.88%), and quality of service (50. 00%.) as a whole is in the medium category. The success rate of the performance of extension agents in increasing the resources of paddy rice farmers in Tanah Poleang Village based on the knowledge, attitudes and skills of farmers shows that each produces a percentage in each category for farmer knowledge getting a value of 53.13% in the high category, farmers' attitudes get a value 40.6% in the medium category and based on the skill of the farmer getting a score of 50.00% in the medium category.

Women’s sexually transmitted infections in primary care: General practitioners’ challenges and strategies – A qualitative study in Germany

BackgroundThe incidence of sexually transmitted infections (STI) is rising. Amongst women, STIs are often asymptomatic and thus likely underreported. STI care in Germany is fragmented. General Practitioners (GPs) could offer accessible care; however, to which extent GPs provide STI care and which challenges they face remains unclear.ObjectivesTo increase understanding of how GPs provide STI care for women in German high-incidence settings and to identify challenges and opportunities for improved care.MethodsBetween 10/20 and 09/21, we contacted 75 practices using snowball and theoretical sampling. We conducted qualitative guide-assisted interviews with 19 GPs in their practices in Berlin, Germany. Data were analysed using thematic analysis with grounded theory components.ResultsResponsibilities and financing of STI care services were unclear. Most GPs perceived specialised doctors to be responsible for STI care in women; however, many non-STI specialised doctors were the first point of contact for patients and felt responsible to help. (LBTQI) Women were perceived to have less access to care. Stigmatising perceptions of women with STI-related needs were common. Doctors immediately referred patients to other providers, offered STI care for selected cases, or routinely offered primary STI care. GPs’ referral strategies were often unsystematic. Those who offered primary STI care perceived patients’ need for STI care, showed open attitudes to sexual health, and had undergone further training on STI care.ConclusionTraining regarding STI care, remuneration, and referral pathways should be provided for GPs. Comprehensive STI care could be offered through the cooperation of GPs and specialists.

Responsibility of Digital-Based Complain Services at the Honor Board of Election Organizers of the Republic of Indonesia (DKPP RI) During Pandemic

In public services, responsiveness or responsiveness is one of the benchmarks for good governance. Enforcement of the code of ethics against violations of election administration (KPU and Bawaslu) committed by the DKPP RI as an institution for enforcing the code of ethics for election organizers. Data from the DKPP stated that from 2018 to 2021 there were 1,546 complaints that came in through digital media, peaking in 2020 during the pandemic so that in the service of complaints carried out by the DKPP RI RI, it is necessary to have service responsiveness in receiving reports/complaints from reporters, which makes DKPP RI an institution that integrity. This research uses descriptive qualitative method with data analysis using NVivo 12 Plus. By using 6 indicators of responsiveness of the results obtained. The successful achievement of digital-based complaint services at the Dewan Kehormatan Penyelenggara Pemilu Republik Indonesia (DKPP RI) during the pandemic uses 6 indicators, namely “the ability to respond to the community, officers have provided good attitudes and communication; speed of service, officers have shown alertness and sincerity in serving; accuracy of service, officers have been focused and serious in their work; service accuracy, officers have worked in accordance with the SOP; timeliness of service, officers work in accordance with incoming reports; the ability to respond to complaints, officers are able to respond to complaints and provide the best solutions.

PROVIDER'S RESPONSIBILITY FOR DATA PERSONAL CONSUMER ASSOCIATED WITH PRIME CARD REGISTRATION

To minimize starter packs, the Government, through Regulation of the Minister of Communication and Information Number 12 of 2016 jo. Regulation of the Minister of Communication and Informatics Number 14 of 2017 concerning the Registration of Telecommunications Service Customers requires consumers to send personal data to the operator as a National Identity Number and Family Card Number or biological mother's name. However, this condition needs to be addressed appropriately, bearing in mind that the use of personal data by irresponsible parties without approval or authorization or because electronic system failures are prone to occur. The problems in this research are further examining the legal relationship between the provider and the consumer, the provider's responsibility to the consumer's data regarding starter pack registration, and the legal remedies consumers can take when personal data protection fails. The method used in this research is normative, carried out by reviewing existing laws and regulations and the literature related to the research topic. This study's results indicate a legal relationship between providers and consumers marked by registration recruitment. The provider, in this case, is the party that formulates the agreement, while the consumer only agrees and follows the agreed terms. Furthermore, the operator has responsibility for the telecommunications services it provides, including maintaining legitimacy, truth, accuracy, and relevance, as well as suitability to obtain, collect, analyzing, process, display, store, post, send, disseminate, to destroying personal data by the provisions legislation. And suppose there is a failure to protect the confidentiality of personal data. In that case, consumers can file legal remedies through complaints, civil lawsuits through court and alternative dispute resolution, or prosecution of providers.

Groundwater governance for improving city water resilience in Cape Town, South Africa

Until recently, Cape Town, South Africa's second largest city relied entirely on surface water for water supply. Low rainfall between 2015 and 2018 caused extreme water scarcity and water insecurity, even though the city is located on a number of significant aquifers. Water demand management measures instituted during the drought accelerated the transition to a decentralized, hybrid system. Groundwater played an important role in this transition, particularly for households, the bulk users of utility-supplied water. The current water governance and management is ill-equipped for the emergent hybrid system underpinned by an engineering approach that treats water narrowly as a resource for supply and use. This approach is problematic because it does not adequately consider water as one of multiple systems comprising the environment that supplies critical ecosystem services. Even though the City of Cape Town, as local government, effectively does not have a groundwater management role, its responsibilities for water and sanitation services, spatial planning, land-use management and environmental management all intersect with groundwater management. Significant water governance reform is therefore necessary for sustainable groundwater use and resilience in Cape Town and other South African cities.

A Public Health, Whole-of-Government Approach to National Suicide Prevention Strategies

A Public Health, Whole-of-Government Approach to National Suicide Prevention Strategies