Quality Of Educational Services Research Articles

The Influence of the Work Environment and Organizational Commitment on the Performance of the State Civil Apparatus at the Regional Education Office of North Sulawesi Province

In an initial survey conducted at the North Sulawesi Provincial Education Office, there were several deficiencies in the work environment, including uneven internet connectivity, outdated equipment, and suboptimal room temperature conditions. This study was quantitative using a cross sectional design, involving 143 ASN with a sample of 60 people selected using a simple random sampling method. Data was collected through questionnaires and observations. The research results show that good working environmental conditions have a positive and significant influence on the performance and organizational commitment of ASN in the service. Based on these findings, it is recommended to improve facilities and infrastructure and create a conducive working atmosphere. This will support the transformation of quality education services, increasing the sense of pride and belonging among employees.

Service Quality and Students’ Satisfaction in Higher Education Institutions: Nepali Students’ Experiences and Perceptions

Service quality in higher education has become a topic of growing interest in recent years. As a competition among higher education institutions around the world has increased, there has been a growing focus on providing high-quality services to students in order to attract and retain them. Thus, it is required to evaluate their satisfaction on the basis of service quality provided by higher education institutions. This study examines students’ satisfaction on service quality of Prithvi Narayan Campus (PNC), Pokhara. Thus, the main objective of the study is to analyse the major influencing factors of non-academic aspects of service quality, to measure the relationship of non-academic aspects of service quality with students’ satisfaction, and to analyse the impact of non-academic aspects on students’ satisfaction on service quality. Using the multi-phase sampling technique, both descriptive and inferential statistic was used to meet the objectives of this study. The overall students’ satisfaction towards the service quality provided by PNC is more than average. The study concludes that there is a low degree of positive correlation between non-academic aspects of service quality and students’ satisfaction. For non-academic aspects of service quality, only extra-curricular activities show a statistically significant impact on students’ satisfaction.

Unveiling the Professional Identity of University Educators: A Qualitative Study

The formation of a university professor's identity is a complex process, which begins with academic training and evolves through professional practice. This study explores the experiences that shape the identity of university teachers, focusing on personal, social and professional perspectives. Through the qualitative approach, using in-depth interviews with 10 participants with an average age of 50 years, the research revealed significant factors. It found a correlation between female gender and preference for teaching careers, as well as the substantial influence of parental guidance on career choice, driven by considerations of economic stability and familiar work environments. In terms of personal identity, the testimonies underscored the influential role of parental expectations in career decision making. Social identity was strongly influenced by family prestige and the broader social context. On the professional level, the research revealed that years of positive teaching experience contribute to the reinforcement of one's professional identity. However, it also highlighted the fluid nature of a university professor's teaching identity, subject to the fluctuations of positive and negative experiences encountered in daily practice. While these experiences can reinforce a sense of vocation and professional development, the lack of a cohesive teaching identity poses risks to the quality of educational services provided to students. Received: 7 September 2023 / Accepted: 23 April 2024 / Published: 5 May 2024

Conceptual and Total Vocabulary in Spanish-English Bilinguals from 23 to 35 Months: Assessing Vocabulary Among Young, Migrant Emergent Bilingual Children

Migrant and seasonal agriculture workers, mostly of Latino origin, largely supply the labor that goes into crop production, cultivation, and harvest in the agricultural industry in the United States. A major challenge of this population is having stable childcare and access to quality education services for their children. Unfortunately, most assessments overlook the various aspects of emergent bilingual children’s development, leading to underestimation of their conceptual understandings and linguistic skills. This calls for a more comprehensive and inclusive approach to assessment. Three scoring methods have been identified as the most appropriate ways to score linguistic capabilities in bilingual children: single-language scoring, total scoring, and conceptual scoring (Bedore et al., 2005; Core et al., 2013). Each method presents advantages and disadvantages and is used according to the questions being asked. This longitudinal study aims to (1) compare total vocabulary and conceptual vocabulary in a group of two-year-old emergent bilingual children across time, (2) compare total and conceptual vocabulary with normed monolingual performance on a single-language measure across time using total and conceptual scoring methods, and (3) to determine which method of assessing vocabulary in two languages is most appropriate for two-year-old migrant bilingual children. Eight emergent bilingual children (50% female; Age: Time 1: M = 23.25 months, SD = 3.34) attending the Migrant and Seasonal Head Start (MSHS) or Redlands Christian Migrant Association (RMCA) were assessed using the MacArthur-Bates Communicative Developmental Inventory at three timepoints. Results showed that children’s total vocabulary scores were larger than their conceptual vocabulary scores and when comparing to monolingual norms their total scores were larger than their conceptual scores. Implications and recommendations will be discussed further.

Effect of Workplace Spirituality and Servant Leadership on Service Quality in Higher Education: A Mediation Model of Job Satisfaction

Purpose: This study aimed to assess the impact of workplace spirituality and servant leadership on service quality in higher education. Design/methodology/approach: This was done by examining the function of job satisfaction as a mediator in this relationship. The study was carried out in a tertiary educational institution in Bali, Indonesia, and the data was analysed using PLS-based SEM (Structural Equation Model). Findings: The study findings indicate that (1) workplace spirituality and servant leadership in higher education have an impact on job satisfaction, (2) workplace spirituality and servant leadership do not have a direct effect on service quality in higher education, and (3) job satisfaction acts as a mediator between workplace spirituality, servant leadership, and service quality in higher education. Research limitations/implications: Research was carried out using scientific procedures and methods, but in its implementation, some limitations provide room for improvement in the future. Other variables that are decisive to service quality in education should be involved in future studies. Originality/value: Based on the findings, this study introduces a novel paradigm offering theoretical and practical advancements in ensuring quality of service in higher education. Additionally, it suggests fostering spirituality in the workplace and adopting servant leadership to guarantee lecturers' contentment to enhance the quality of service in higher education.

Quality of Education Services and Community Satisfaction with SDIT Using The Servqual Model

This research develops a model through measuring the quality of educational services towards the competitive excellence of SDIT (Integrated Islamic Primary Schools). This research aims to test the gap scores for each dimension of each SDIT, thus it can determine the right marketing strategy to satisfy and increase the interest of new students’ parents who believe that their children will receive an education at an excellent Islamic Elementary School. The research was using a quantitative approach through respondent description, item validity and reliability, and ServQual model statistical tests. The population in the research was all people who believe in Integrated Islamic Primary School education in Klaten Regency. This research used a purposive sampling technique of 100 respondents. The attributes in the questionnaire were adapted from the ServQual concept which is suitable in the realm of educational research including tangibles, reliability, responsiveness, assurance and empathy. Quantitative tests include validity tests, item reliability and ServQual confirmation tests. The test results of validity and reliability were valid and reliable. The confirmation test score has a positive average value of 60.27 with the lowest positive value in the reliabilities dimension of 28.45, followed by tangibles 34.28, responsiveness 72.58 assurance 88.44 and empathy has the highest value of 127.60. Improvement efforts must continue to be made by the SDIT management with an emphasis on improving the value that still has the lowest positive dimension followed by the next positive value. Increasing the quality of SDIT's educational services by implementing the Total Quality Management concept optimally will lead to increased community satisfaction and strengthened SDIT's competitive performance in the future.

Designing an Integrated Information System with a Fast (Sister Fani) and Attractive Interface to Improve Performance and User Experience: Case Study at SMK PGRI 1 Tangerang

The Integrated Information System (Sister Fani) is an important innovation in the educational environment of SMK PGRI 1 Tangerang. Considering the need for a fast and attractive interface, this study aims to design and implement Sister Fani that meets high standards of performance and user experience. This study adopted a qualitative approach, collecting data through observation, interviews, and documentary research. Research results show that fast and attractive interface design can improve users' efficiency in accessing and using information and provide a better user experience. The practical implication of this study is that the adoption of Sister Fani at SMK PGRI 1 Tangerang can improve the productivity and quality of educational services

ANALYSIS OF THE INTEGRATIVE APPROACH TO TAM AND UGT THEORY ON DIGILIB APPLICATION USERS

Information Systems Technology is an asset for an organization, if managed well it will provide added value for competition, as well as increasing the possibility of success for a business, therefore information systems must be managed well. STIAMAK Barunawati Surabaya College of Administration and Port Management also uses information systems technology (SIAKAD) to improve the quality of education and services in higher education, one of which is the digital library application (DIGILIB) for STIAMAK Surabaya students using the Technology Acceptance approach. Model (TAM) and “uses and gratifications theory” (UGT). The purpose of this research is to analyze individuals' intentions to use DIGILIB technology by referring to factors such as user perceptions of usability, ease of use, and other factors related to technology. The method used in this research is quantitative, with a total of 69 students responding using a Likert scale questionnaire and structural equation model (SEM) analysis techniques based on partial least squares (PLS). The results of this research show that there are three significant hypotheses, namely 1) Behavioral intention which mediates the relationship between Ritualized Use and Use Behavior, 2) Ritualized Use has a significant and positive effect on Behavior Intention, and 3) Behavioral intention has a significant and positive effect on use behavior

Role Model Of The Education Council On The Performance Of Madrasah Principals And Madrasah Teachers (Private) In Bekasi District

Research on the Role Model of the Education Council on the Performance of Madrasah Principals and Madrasah Teachers, conducted by sampling 9 madrasahs in Bekasi District, utilizes both quantitative (questionnaires) and qualitative (interviews, observations, and document analysis) methods. The study addresses the lack of attention to education in madrasahs from local governments and relevant educational institutions. This lack of attention leads to various issues regarding madrasah services, facilities, curriculum, performance, low student enrollment, and madrasah output. These issues need to be addressed seriously through oversight from institutions overseeing education, including the Education Council. This institution plays a quantitative control role and three qualitative roles: Advice, Support, and Mediator. Implementing teaching approaches tailored to the characteristics of madrasah principals and teachers is essential. The research adopts a descriptive approach with qualitative methods. Data collection procedures include observation, interviews, and documentation. Data analysis is conducted interactively and continuously. The findings indicate that the role of the Education Council in improving education quality in Bekasi District still has many shortcomings due to the lack of implementation of the institution's work programs. In conclusion, the role of the Education Council in enhancing education quality in Bekasi District is not optimally executed. The research benefits from understanding and exploring the extent to which the model of the Education Council's role affects the quality of education services, especially for Islamic educational institutions such as madrasahs at the elementary, junior high, and high school levels.

Social Portrait of a Student of a Non-State Higher Education Institution of St Petersburg (on the Example of AN НЕО “University associated with IA EAEC”)

Introduction. Article is the result of a case analysis to study the satisfaction of students of the AN НЕО “University associated with IA EAEC” with the educational process as one of the indicators of the quality of education. An analysis of various aspects of student satisfaction with the activities of the university allows to identify problems in the organization of the learning process and find the best ways to solve them using available resources. In addition, determining the overall level of student satisfaction allows making managerial decisions based on relevant information about the needs of students and the quality of educational services provided. The purpose of the article is to analyze the degree of satisfaction of students of AN НЕО “University associated with IA EAEC” with the educational process in general and their career orientations. This formulation of the question will allow to identify more accurately the problems and needs of students, as well as to develop recommendations for improving the quality of the educational process itself. Methodology and sources. The case-study method was chosen as the methodological strategy. The main research method in the work is a survey. Results and discussion. The results of sociological research conducted in the form of a questionnaire survey are presented. The type of sampling is continuous. According to the results of the survey, students demonstrate pragmatism and focus on results in the learning process. Thus, 70.6 % stated that only intrinsic motivation helps them to study. In difficult competitive conditions, students need to be sure that the profession they get in higher education will be in demand, that their knowledge will be enough to compete effectively with other graduates in the labor market. In these conditions, modern students are aimed not so much at obtaining fundamental knowledge as at acquiring practical skills. Conclusion. One of the main results of the analysis is the conclusion that the most painful issues for students are the issues of internship and grant opportunities. The university management should pay the most attention to these two aspects of satisfaction, i.e., internship places and grant opportunities.

ГОТОВНІСТЬ МАЙБУТНІХ КЕРІВНИКІВ ЗАКЛАДІВ ВИЩОЇ ОСВІТИ ДО ЗАСТОСУВАННЯ ІННОВАЦІЙНИХ УПРАВЛІНСЬКИХ ТЕХНОЛОГІЙ

The relevance of this article is determined by the necessity to ensure the competitiveness of educational institutions in the educational services market. Modern challenges require educational institutions to continuously improve their activities. Successful development of an educational institution is possible only through the integration of innovations that stimulate the achievement of its goals and contribute to improving the quality of education for students. This aligns with the interests of Ukrainian society, which, like any other developed society, is interested in a high level of educational services. With the growth of the educational services market and increasing competition, it is important for leaders of educational institutions to focus on searching for and implementing innovative management technologies to secure significant competitive advantages. Thus, the current market conditions and the need for competitive struggle highlight the importance of innovations for leaders, with innovative management technologies becoming key to achieving the goals of the educational institution and enhancing the quality of education. Objective: To analyze the readiness of future leaders of educational institutions to implement and apply innovative management technologies to enhance the competitiveness of their organizations in the educational services market. Methods: Study of scientific sources, legislative and normative-legal documents, surveys and interviews, case studies, SWOT analysis, expert assessments, and modeling. Results: During the study, the readiness of future educational institution leaders to implement innovative management technologies was evaluated; key barriers and challenges faced by future leaders, including limited resources, fear of change, and an insufficient level of knowledge about innovative technologies, were identified. At the same time, positive aspects were also discovered, namely a high level of motivation for learning and improvement, and readiness to introduce innovations to enhance the quality of education and adapt to modern labor market requirements. A comprehensive set of measures to increase the readiness of future leaders for innovation was developed and substantiated. This includes professional development programs, mentorship, and the creation of innovative educational spaces for experimentation and practical application of new approaches. The role of strategic planning in the successful implementation of innovative management technologies was also determined, which involves clear formulation of the mission, vision of the educational institution, as well as the development of specific goals and tasks to achieve defined results. Conclusions: This article examined the readiness of future educational institution leaders to apply innovative management technologies, which is crucial for enhancing competitiveness and the quality of educational services provided. The main barriers and challenges leaders may face when implementing innovations were identified, and methods to overcome these challenges were proposed. Special attention was given to the importance of a systematic approach and strategic planning in the process of adapting and implementing new practices in management. Developed and substantiated recommendations for focusing on innovative management practices include: enhancing the qualifications of future leaders, developing openness to change, and stimulating creativity and innovative thinking. It was determined that the successful implementation of innovative management technologies depends on a comprehensive approach that takes into account the specifics of the educational institution, the readiness of the staff for changes, and the presence of the necessary material and technical base. The findings of the study make it clear that innovative management technologies play a decisive role in forming an effective management model in modern educational institutions. Their implementation not only improves the quality of educational services but also ensures the sustainable development of educational organizations, meeting the challenges of the contemporary dynamic educational environment.

The impact of educational service quality on student academic performance in Ethiopian public universities: a mediating role of students’ satisfaction

PurposeThe purpose of this study is to examine the impact of educational service quality (ESQ) on student academic performance via the mediating role of student satisfaction.Design/methodology/approachTo serve the study’s purpose, the study adopted a quantitative research approach. Three public universities representing 30% of the ten public universities located in the Southern part of Ethiopia participated in the study. Questionnaires were the main tools for gathering data. The adapted questionnaire, consisting of 116 items was administered to 400 randomly selected regular undergraduate graduating class students. The quantitative data collected via questionnaire were analyzed using descriptive and advanced inferential statistics.FindingsThe quantitative findings revealed that there is a statistically positive association between overall education service quality and students’ satisfaction (r = 0.712). The findings proved that the facets of education service quality accounted for 71.2% of the variations in students’ satisfaction in the universities. The quantitative findings further showed that the education service quality has a statistically indirect effect on students’ academic performance via the mediating role of students’ satisfaction (test statistic = 31.5311573, std. error = 0.00122536 and p-value = 0). The findings further confirmed that the overall education service quality accounted for 12.7% of the variations in students’ academic performance via student satisfaction in the universities.Research limitations/implicationsThe present study was conducted in public universities located in the Southern part of Ethiopia. The findings and conclusions of the study may not be generalizable to all Ethiopian public universities. Future researchers and scholars should conduct their study in all Ethiopian public universities by taking a representative sample from the Ethiopian public universities.Practical implicationsThe present finding suggests that an improvement in ESQ leads to students’ satisfaction and that could contribute to boosting their academic performance. The findings of the present may help the practitioners who measure higher education service quality by providing how the provision of ESQ indirectly influences the student’s academic performance in the universities.Social implicationsThe findings of this study confirmed that the facets of ESQ are associated with students’ satisfaction and this, in turn, indirectly influences their academic performance. Student academic performance is one of the key indicators of quality education, and it has its influences on the social, political and economic development of a country. The findings of the present research provide valuable insights to higher education management bodies, higher quality assurance agencies and the Federal Ministry of Education to learn the indirect effect of ESQ on students’ academic performance and take necessary measures to improve the Ethiopian higher education quality.Originality/valueThe contributions of ESQ in the higher education sector are enormous. However, the existing service quality literature in higher education mainly focuses on the interrelation among service quality, student satisfaction, loyalty and behavioral intentions. Little is known about the indirect influence of ESQ on student academic performance (one of the key indicators of quality education), principally in Ethiopian higher education, the place of current research. The present study showed the indirect impact of ESQ on student academic performance in Ethiopian public universities. The study, therefore, suggests that university management bodies should actively monitor the quality of their services and commit themselves to boosting students’ learning outcomes.

ІННОВАЦІЙНІ ПІДХОДИ У ПІДГОТОВЦІ ПЕДАГОГІЧНИХ ТА КЕРІВНИХ КАДРІВ ОСВІТИ ЗАСОБАМИ ІНФОРМАЦІЙНИХ ТЕХНОЛОГІЙ

The article proves the importance of using modern information technologies in the training of pedagogical and management staff in the sphere of education. The meaning of information technologies in the process of forming the head’s of the educational institution information culture is defined. The analysis of the peculiarities of its formation is given. New applications of information technologies adapted to work in educational institutions and the possibility of their successful implementation are presented. The article suggests that information processes are aimed at forming a unique open educational environment, ensuring its accessibility, providing opportunities for updating, developing and improving the quality and efficiency of educational services. The use of the information technology approach is based on the LLL (lifelong learning) paradigm that implies the concept of continuous education, its internationalization and diversification. The efficiency of the educational process in the training of teachers and heads of educational institutions depends on the high-quality content of electronic educational resources. Electronic resources are components of the educational process and important parts of the information and educational environment. The most important directions of its development are content, technical support and maintenance of information sites, monitoring the level of information and professional competence of pedagogical workers, providing informational assistance to teachers in creating individual sites, improving their computer and technical literacy. The use of new models, information and communication technologies in educational institutions makes possible to create a unique information environment where educational regulatory documents, educational and methodical materials, monographs, tutorials are placed, which altogether can help pedagogical workers to improve the educational process and increase the level of pedagogical skills. The use of educational information and communication technologies in terms of innovative models implies the use of electronic lecturers, simulators, textbooks, encyclopedias; development of situational role-playing and intellectual games using artificial intelligence; modeling of different processes and phenomena; distance learning; conducting interactive educational teleconferences; construction of systems of control and verification of students' knowledge and skills (use of control test programs); creation and maintenance of educational institutions websites; creating presentations; carrying out design and research activities.

The Student Satisfaction on Education Service Quality: Case Study at Hong Duc University

Education Service Quality is a vital issue of every university to provide training service that aligns with societal demands and strives for learner satisfaction. A great number of research is conducted on this topic to calculate the role and impact of Education Service Quality on student satisfaction. This study analyses Student Satisfaction with Education Service Quality, including lecturer, staff officer, educational program, educational activities, infrastructure, and support activities on student satisfaction. Data from 464 students in the fields of economics and engineering were collected for analysis. The research findings demonstrate that students are satisfied with 3 of 6 proposed factors, with the lecturer exerting the most, followed by educational programs and training activities. This study contributes novel insights to both theoretical understanding and practical application, thereby facilitating the continuous improvement of training management.

Evaluation of the Quality of Higher Education Services by Revised IPA in the Perspective of Digitization

Higher education services are at a crossroads created by the disruptive impact of digitalization. The COVID-19 pandemic experience forced Romanian universities to use digital educational platforms and other online education tools. The questions put into discussion are: Where is Romanian university education headed, what attributes of service quality are relevant for students, how do they see the digitization experience, and what needs to be done to increase satisfaction? A survey was conducted based on an online questionnaire on a sample of 314 students from the University of Oradea that used, for the first time in empirical research, a scale to measure satisfaction with the quality of educational services to which a dimension of digital education is added. Revised importance–performance analysis (importance–performance analysis in nine quadrants with one parameter c-9Qc-IPA) was used for data processing. The results show a still-reserved attitude towards certain aspects of the digitization of services, with priority remaining on aspects related to the material base and the prospects of finding a suitable job after graduation.

BENIFITS OF AN INCLUSIVE EDUCATION PROGRAMS ON EARLY CHILDHOOD SOCIAL DEVELOPMENT

Inclusive education is part of the regional development mission of the Banyuwangi Regency in the 2016-2021 RPJMD "Realizing Accessibility and Quality of Education Services.” The aim of this innovation is for all levels of schools to accept children with disabilities or to provide inclusive education. This study aims to determine the social development benefits of an inclusive education program in PAUD Cerdas, Banyuwangi, Indonesia. There were 130 students, 46 of whom had special needs such as ADHD, Down Syndrome, cerebral palsy, autism, or speech and hearing impairments. The methodology used was Qualitative research was conducted through interviews with a headmaster, teacher, and a student parent. According to the research findings, it appears that the Inclusivity Education Program at PAUD CERDAS has the potential to enhance students social development, including communication skills, independence, and respect. Students’ parents demonstrated positive self-esteem by developing patience and gratitude to God. In addition, inclusive education programs for early childhood have a greater potential for social development to continue education to the next level because their golden age is given a positive stimulus. In conclusion, it is believed that an inclusivity education program for early childhood has the potential to enhance social development.

The measurement of the quality of educational services provided to medical students of Semnan University of Medical Sciences based on the SERQUAL model

ABSTRACT Introduction: The SERQUAL model is a model that measures quality by comparing the level of expectations and perceptions of service recipients to identify gaps. Since students are the main recipients of services in universities, this study was conducted with the aim of the measurement of educational services from the viewpoint of medical students of Semnan University of Medical Sciences based on the SERQUAL model. Materials and Methods: The present study was based on a cross-sectional study, and its statistical population included 180 medical students. The SERQUAL questionnaire has two parts; the first part has demographic information including gender and age, and the second part has 24 questions with two parts (including the performance part and the importance part) about the quality of educational services in the form of a 5-item Likert rating list. The obtained data were analyzed using SPSS-24 software. Results: In all five evaluated areas, the scores of the male group were significantly higher than the scores of the female group (P < 0.05). In all five evaluated areas, the scores of the age group less than 25 years old were significantly higher than the scores of the 25–30-year-old group (P < 0.05). Conclusion: The results of the present study showed that in general, according to the points of view of students of all different educational levels, there is a gap between the student’s perception and their expectations of quality in all five dimensions of educational services. Based on this issue, it seems that educational services need to be revised and reviewed in all studied courses and in all dimensions.

CURRENT CHALLENGES OF SOCIAL PROTECTION OF THE POPULATION IN UKRAINE: ANALYSIS OF KEY TRENDS

The scientific article examines and analyzes the key trends of challenges in the field of social protection that are taking place in Ukraine at the current stage. Key aspects of these issues include: accessibility and equity in social protection, population aging and the pension system, poverty, social vulnerability, gender equality in social protection, effectiveness and financing, changes in society and the labor market, etc. In connection with the constant changes and development of society, social security causes unabated interest and generates many discussions. The problems of social security attract the close attention of researchers, politicians and the public, because they determine the way modern societies function and affect the quality of life of citizens. The identification and analysis of the key trends in the development of the sphere of social protection in Ukraine constitutes the relevance of this issue and the need for its more thorough research.
 A proactive approach to solving pressing problems and introducing new approaches is the key to ensuring sustainability, well-being and harmony in society. Solving the above-mentioned issues requires a comprehensive approach and joint efforts on the part of the authorities, public organizations and citizens. It is necessary to actively develop the economy, take care of social security, increase the availability of quality medical and educational services, as well as promote the creation of an appropriate environment for the development of families and raising children. Only in this way will Ukraine be able to achieve sustainable social development and ensure a decent future for its citizens
 The following methods were used during the research: analysis and synthesis (to determine the main concepts, object, subject and tasks of the research); theoretical generalization (to reveal the peculiarities of the Ukrainian social protection system); comparison (during the analysis of foreign and domestic experience in this field), content analysis (this method was used to analyze textual information, such as legislative acts, regulatory documents and other sources, in order to identify key topics and trends in social protection of the population)

ICT교육기관의 교육서비스품질이 행동의도에 미치는 영향

This study investigated how educational service quality in the ICT field and learning commitment affect students' behavioral intentions. Prior research and empirical research methods were used to determine the research objectives. A survey was conducted with trainees at the Radio Broadcasting and Communication Education Institute of the Korea Radio Promotion Association, an ICT educational institution. An online survey was conducted from January 2 to 31, 2024, and 149 responses were analyzed among 734 mailers. Statistical analyses were performed using SPSS, version 20.0. Independent variables were verified by educational service quality with tangibles, reliability, responsiveness, assurance, and empathy as subfactors; behavioral intention as the dependent variable; and learning commitment as a parameter. Based on the analysis, the authors hope that the study results will be used as data to provide better educational service quality.

Kualitas Pelayanan Pendidikan di TK Aisyiyah Kota Sukabumi: Strategi Pendekatan Metode Service Quality

This study delves into the satisfaction level of parents regarding the educational services provided by Aisyoyah Kindergarten in Sukabumi City. There are five dimensions of educational services: Tangibles (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy. The research addresses two main questions: (1) To what extent are parents satisfied with the educational services at Aisyoyah Kindergarten in Sukabumi City? (2) How does Aisyoyah Kindergarten in Sukabumi City enhance strategies to satisfy parents regarding educational services? This is a descriptive study employing a quantitative approach. The research subjects include parents of students from classes A and B at Aisyoyah Kindergarten in Sukabumi City, with a sample size of 36 from a total population of 61 students. Data collection techniques encompassed questionnaires, documentation, and interviews. Based on the research findings, it can be concluded that the satisfaction level of parents concerning educational services, covering the dimensions of Tangibles or Physical Evidence, Reliability, and Assurance, at Aisyoyah Kindergarten in Sukabumi City stands at 75%, falling under the category of "Satisfied." The data analysis technique used is service quality, which determines the value of the gap between perception and performance and ranks the gap value. Highest to lowest, and a Cartesius diagram. Aisyiyah Kindergarten in Sukabumi City aims to enhance the quality of educational services and elevate parental satisfaction by (a) improving the school's human resources, including educators and education personnel supporting the School Principal in advancing school quality, (b) providing adequate school facilities and infrastructure, especially in the realm of teaching and learning activities, (c) enhancing the professionalism of teachers within the school, (d) conducting specialized development activities for high-achieving students, (e) establishing standards for academic achievement to attain educational quality, and (f) managing school funds.