Abstract
The study presents an analysis of the educational process model based on a web application for creating a custom work schedule by adding individual events or modules. The study focuses on the distance learning process that took place in 2021 and involved 358 students from the first and fourth years of three universities in the Republic of Kazakhstan. Participants were interviewed about their readiness to learn using digital management tools, their average annual academic performance was analyzed, and their assessment of the importance of the resources they allocate to achieving learning outcomes using digital management was studied. The study found that there were no significant differences in the understanding of key aspects of educational service quality and the impact of digital management on learning between first- and fourth-year students with different levels of performance. The results of the study can be utilized to develop proprietary models for digitalizing education management, creating additional modules to automate educational activities, and introducing new tools to enhance digital interaction capabilities.
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