Higher Education Services Research Articles

Implementation of Islamic Universal Values based Leadership Power at UIN Maulana Malik Ibrahim Malang

Islamic leaders employ a range of leadership styles, from transformational to charismatic styles. In response to environmental changes, society has begun to reject various styles because of the demonstration of some of each style's faults. This study aimed at introducing an Islamic universal values-based leadership power (IUVLP) style that involves four leaders at UIN Maulana Malik Ibrahim Malang. Data were collected using interviews, observation, and documentation. Data were analyzed using qualitative analysis descriptive. The results show that there is a significant difference in IUVLP practices according to understanding, appreciation, and experience. However, there exists a significant relationship between IUVLP and Leaders' working experience. For the Leader’s practice priority, the research has found that community-based leaders are the most commonly practiced IUVLP dimension of Islamic Leadership. It is followed by the demonstration of fairness, sincerity, respect, and serving others. The major implication is that experienced Leaders frequently practiced IUVLP compared to less experienced Leaders. Hence, the selection of Leaders should be based on their achievement, not seniority in the Islamic higher education service.

EXPLORING THE ADOPTION OF ARTIFICIAL INTELLIGENCE IN INSTITUTIONS OF HIGHER LEARNING

In every sector of the economy, artificial intelligence (AI) is becoming more feasible, and higher education service is no exception. At an unparalleled pace, both within and outside the classroom, AI opens the possibility for institutions of higher learning (IHLs) to become scalable. This paper proposed a research framework for AI adoption of in IHLs. The research aims to examine the determinants that significantly affected AI adoption among IHLs. This study presents an interpretation of the Technology-Organisation-Environment (TOE) theory for the adoption of AI. The research framework derived from the TOE theory, where the context of technological, organisational, and environmental are vital for IT adoption. It discussed the development of hypotheses that consisted the determinants for the adoption of AI from the context of technological (relative advantage and compatibility), organisational (resources availability, top management support and organisation size) and environmental (government regulation and competitive pressure).

MANAJEMEN PEMASARAN LEMBAGA PENDIDIKAN TINGGI DALAM PENERIMAAN MAHASISWA BARU DI UNIVERSITAS ISLAM LAMONGAN

Competition in college became inevitable in modern times. In an effort to meet the community's need for further education, several universities compete with each other to get new students. Therefore, universities must use effective marketing management. This study aims to analyze the marketing management of Lamongan Islamic University in maintaining competition by increasing the amount of students from year to year. The results of this study include: (1) implementing marketing management measures through market identification, market segmentation, and product differentiation. (2) in the application of marketing, it is carried out in two ways, namely internal marketing and external marketing. (3) the obstacles faced in the implementation of marketing are the presence of state universities that are starting to enter the region and there are competitors who use similar marketing strategies, thus influencing prospective students in choosing the services to be selected. The results of this study are the marketing of educational services in higher education is very influential in an effort to increase the number of students. With marketing activities in educational services, prospective students can find out information about the products and services offered, so that prospective students can make decisions about choosing a place to study.

Illness Experiences among Chinese College Students: A Negotiation Process between Social Connections and Protection of Self-Image

This study explored the experience of illness in relation to self-image, biographical disruption, and the process of coping through semi-structured interviews with students of a university in China. Twelve students were recruited under three categories, having a physical chronic illness, mental health illness, and chronic multiple morbidities. Indepth interviews were conducted and content analyses were applied to their recordings to identify major themes and subordinate themes in the illness experience. Results showed a distorted sense of self and biographical disruptions in young adulthood were common, as reported by the respondents. Students tried to cope with these disruptions with both individual strengths and social support, but not always with positive results. Reconstruction of self, in the analysis of illness experiences, was found a crucial strategy in overcoming disruptions. Social support of evaluative nature facilitated the adoption of the reconstruction strategy. A network-building approach is recommended for student services in higher education whereas further research is necessary to understand the processes of self-reconstruction.

The Effect of Business Technology Strategy on Inward Export Performance in the Malaysian Higher Education Industry

Services export plays a significant role in the world economy and benefits businesses and countries. In the service sector, higher education service has become vital for countries’ economic sustainability. The flux of international students has created global business opportunities and trade networks. However, past studies have largely focused on exports within the manufacturing industry rather than service exports, particularly on the inward export service industry. Therefore, the present study was conducted to investigate the relationship between business technology strategy, cultural sensitivity, and export performance in the higher education service industry. Data were collected from directors of international offices of 137 Malaysian higher education institutions. PLS-SEM was used for data analysis using the SmartPLS 3.2.8 software. The findings reveal that business technology strategy is positively related to cultural sensitivity and inward export performance. Furthermore, the study found that business technology strategy mediates the relationship between cultural sensitivity and inward export performance. The findings can help researchers in understanding factors that influence the inward export performance of higher education institutions. Since business technology strategy plays a mediating role in the inward export performance of higher education, this study recommends that Malaysian higher education institutions (HEIs) are equipped with the latest education-related technologies in order to increase their internationalization performance.

Wikinomics in the higher education: the need to use tools and instruments

The article is devoted to the possibility of using the latest management models in modern higher education. A new economic model based on the use of information technology is analyzed - this model is called "Wikinomics".
 Herein the essence of this model is determined - namely, peering, i.e. cooperation of equals, as the basis for the existence of the whole wikinomistic paradigm. The following key principles of wikinomics: openness, exchange of ideas, equality and globality are studied, as well as their content is adapted for use in the provision of higher education services.
 In the article the possibility of using the tools of modern management models in higher education, namely wikinomics, is analyzed. The mechanism of functioning of online platforms of the educational courses is considered, and their compliance with the existing requirements of higher education is determined. The possibility of standardizing the use of wikinomistic approaches in higher education through non-formal and informal education is studied. The essence of non-formal and informal education is considered and the thesis that wikinomics is a manifestation of informal education is proved. The importance of adhering to the wikinomistic principles in informal education is proved. The need for the existence of online educational platforms as a tool for building an individual educational trajectory is postulated.
 It is argued, that educational courses that are located on the recognized online platforms can and should be considered as the full-fledged educational components of the educational programs.
 Herein the necessity of using the principles and approaches of wikinomics in higher education as the guarantee of rapid response to the changing labor market requirements and as the effective tool for increasing the competitiveness of modern students is substantiated

Analisis Ketersediaan dan Persebaran Layanan Pendidikan SMA di Kabupaten Purbalingga Ditinjau dari Kebijakan Sistem Zonasi Sekolah

Education is one of the human needs to be able to process and interact in the outside world with all the surrounding communities. Education is one of the main things that must be considered because education is able to shape everyone's personal character if they are serious about it. Based on Government Regulation No. 47 of 2008 concerning Compulsory Education, article 1 paragraph 1 states that compulsory education is a minimum education program that must be followed by Indonesian citizens on the responsibility of the Government and Local Government. To increase the 12-year compulsory education, it is necessary to provide adequate educational services, but this has not been fulfilled because the increase in the number of students entering school is not proportional to the number of existing schools. The zoning sistem is a sistem that regulates the acceptance of new students. Based on the Regulation of the Minister of Education and Culture as stated in the Regulation of the Minister of Education and Culture Number 20 of 2019 concerning amendments to Permendikbud number 51 of 2018 concerning the Admission of New Students in Kindergarten, Elementary School, Junior High School, Senior High School , and Vocational High School with a zoning sistem. By implementing a zoning sistem, schools are required to accept prospective students through the zoning route, 90% of the total quota, 5% is used for the achievement route, and 5% is used for the transfer of parents.Purbalingga Regency is one of the regencies in Central Java Province. This district consists of 18 sub-districts, the center of government is in Purbalingga District. Based on Article 1 of the 2003 National Education Sistem Law education is a conscious and planned effort to create a learning atmosphere and learning process so that students actively develop their potential. To find out the availability and distribution of Education Services in the scope of Senior High School in Purbalingga district in 2022 based on the school zoning sistem, Senior High School education services with public and private status have been spread thoroughly in Purbalingga Regency with the stipulation of a Zoning Sistem Policy with the hope of improving education equity. For this reason, researchers are interested in conducting further research with the desire to know more deeply the issue of "Analysis of the availability and distribution of high school education services in Purbalingga Regency in terms of school zoning sistem policies".

Analisis Faktor Penentu Tingkat Kepuasan Pemberi Kerja Alumni Universitas Jambi

This study aims to analyze the satisfaction level of Jambi University alumni employers and aspects of higher education services that must be optimized to increase Jambi University alumni job satisfaction. The research method used is a survey method with a sampling technique that is Stratified Random Sampling, each strata is selected one sampling unit with a simple random sampling technique. Measurement of qualitative variables using a questionnaire in the form of questions with Summated Rating's Scala Likert which was tested for validity and reliability. Aspects of satisfaction analysis include: Integrity (ethics and morals), Expertise in the field of science (main competence), Broadness of insight between disciplines, Leadership, Teamwork, Foreign language skills, Communication skills, Use of information technology, and self-development. To analyze the determinants of the level of satisfaction of the Jambi University alumni employer used Path Analysis. The overall satisfaction index of Jambi University alumni is still lacking with a score of 73.78 or C. Then, the satisfaction index of Jambi University alumni who work in Government agencies (Provincial and Regency/City Governments) is still lacking with a value of 73.50 or C. Furthermore the satisfaction index of Jambi University alumni who work in companies (Private, BUMN, Foundation) is still lacking with a score of 74.76 or C. The ability of Jambi University alumni who work in government agencies and companies to solve problems is the biggest or most decisive factor on employer satisfaction Jambi University alumni.

An Extensive Literature Review on the Predominant Conceptualizations of Quality in Higher Education and Its Main Components

Given the multidimensional nature of the notion of quality and its growing relevance in higher education, it is necessary to lay the foundations for conceptualizing it in terms of its context of application, in order to provide support and consistency to the design of specific policies. This paper presents the main methodological guidelines and findings of an exhaustive literature review focused on identifying the conceptions of quality in higher education in papers published in high-impact journals between 2016-2020. Following the axial guidelines of the PRISMA-P method, 186 articles were selected out of 53,290 identified as part of the initial universe. Using open deductive coding, prevailing conceptions of quality of higher education and its valued components were identified. A crucial question arose as a consequence of the analysis of those articles: who is responsible for determining the quality of a product or service in higher education? The answer to this question gave rise to the emergence of an alternative theoretical and conceptual positioning to those that predominate in the specialized literature.

The Role of Universitas Terbuka-Indonesia in Improving Higher Education Services in Indonesia

This study examines UT Indonesia's experience and learning in an effort to expand the quantity and improve the quality of higher education in Indonesia. The aim is to comprehensively analyze the role of UT Indonesia in providing higher education services, increasing the outreach of higher education, and quality assurance. This study uses literature studies to assess, critique, and synthesize literature on research topics that allow for the emergence of new theoretical frameworks and perspectives. The review process includes four phases: design, implementation, analysis, and finally writing a review. Studies show that UT Indonesia has a very important role in optimizing the field of higher education for the community. UT's excellence as a distance university is largely determined by the quality of service in the form of student satisfaction. In addition, with the characteristics of the distance education system, UT can be considered as a solution to various educational problems, especially those related to equity and democratization of education, as well as expanding access to quality education for all levels of society across time and space. Lastly, high-tech learning models and quality assurance systems can be implemented based on ICT. It is important to use a quality circle approach in developing DE courses and learning materials for students. UT has an important role in improving the accessibility and quality of ICT-based education in Indonesia because of its cost effectiveness and flexibility in the implementation of learning.

Implementation Of The Balanced Scorecard In Improving The Performance Of Private Universities

The role of private universities in improving quality must accommodate all aspects of the performance of the tridharma of higher education. The rapid development of higher education institutions must be ready to change, changes that occur in the global business environment also trigger the increasing intensity of competition between higher education service providers, so that each higher education service provider will try to offer high performance higher education services. The purpose of this research is to see how far the implementation of BSC in improving the performance of private universities. Specifically, this study describes four perspectives, including: (1) financial perspective, (2) customer perspective, (3) internal business process perspective (4) learning and growth perspective.This study uses a descriptive method with a qualitative approach and data collection by conducting observations, interviews, and documentation studies. From the research results indicate that the implementation of the BSC has been applied in a systematic, measurable and planned manner so that the Vision, Mission and objectives are achieved. In implementation there is a balance between financial and non-financial.

Improving the Quality of Higher Education Service by Using the Quality Function Deployment: A Case Study

The aim of this study was to apply quality function deployment to identify the critical quality management system requirements that have a higher impact on service quality at the economic sciences department in Tlemcen city. Data were obtained from a sample of 110 students at the economic sciences department. Results revealed that service quality in economic sciences department was more than moderate level, and it can be improved by focusing on the critical quality management system requirements. The application of quality function deployment identified 8 critical requirements of managerial system, technical system and social system that have a higher impact on quality service at economic sciences department.

Factor Analysis and its Importance on the Application of Total Quality Management and its Implications for Higher Education Institutions (A Field Study on Bright Star University)

This study aims at clarifying the importance of the application of total quality management and its implications on higher education institutions. Bright Star University in Brega was selected as a study field for the possibility of applying the concept of total quality management to higher education services for continuous improvement and quality assurance of performance and outputs. Questionnaire was used as the main instrument for collecting the necessary data; total of (148) questionnaires were prepared and distributed to the target sample, Bright Star teaching staff members, (112) were collected. To achieve the objective of this study, SPSS v.25 software package was used as a tool for data analysis. Several interesting results have been reached, the most important of which are (the proportion of the explained variables variance for the application of comprehensive quality management), as it was sufficient for the variables of the university administration's interest in the application of total quality management, it gave an explanation of approximately 57%, and (the proportion of the explained variables variance of the application of comprehensive air management, it was sufficient for the variables of the role of faculty members in improving performance and raising quality in higher education institutions, it gave an explanation of approximately 60%.

Implementation of Balanced Scorecard in Improving Private Universities’ Performance

The role of private universities in improving quality must accommodate all aspects of the performance of the tri dharma of higher education. The rapid development of higher education institutions must be ready to change. Changes in the global business environment also trigger the increasing intensity of competition between higher education service providers so that each higher education service provider will try to offer high-performance higher education services. This research aims to see how far the implementation of BSC is in improving the performance of private universities. Specifically, this study describes four perspectives, including (1) financial perspective, (2) customer perspective, (3) internal business process perspective (4) learning and growth perspective. They were using the theory of Robert Kaplan and David Norton. This study uses a descriptive method with a qualitative approach and data collection by conducting observations, interviews, and documentation studies. The research results indicate that the BSC implementation has been applied in a systematic, measurable, and planned manner so that the Vision, Mission, and objectives are achieved. In an implementation, there is a balance between financial and non-financial.

Implementation of Balanced Scorecard in Improving Private Universities’ Performance

The role of private universities in improving quality must accommodate all aspects of the performance of the tri dharma of higher education. The rapid development of higher education institutions must be ready to change. Changes in the global business environment also trigger the increasing intensity of competition between higher education service providers so that each higher education service provider will try to offer high-performance higher education services. This research aims to see how far the implementation of BSC is in improving the performance of private universities. Specifically, this study describes four perspectives, including (1) financial perspective, (2) customer perspective, (3) internal business process perspective (4) learning and growth perspective. They were using the theory of Robert Kaplan and David Norton. This study uses a descriptive method with a qualitative approach and data collection by conducting observations, interviews, and documentation studies. The research results indicate that the BSC implementation has been applied in a systematic, measurable, and planned manner so that the Vision, Mission, and objectives are achieved. In an implementation, there is a balance between financial and non-financial.

The Effect of Organizational Justice and Service Quality on Customer Perceived Value among University Students: Controlling the Effect of Demographic Variables (Age, Gender, Social-Economic Status, and GPA)

This study investigates the effect of a university's organizational justice and service quality on the students' perceived value of higher education institutions. Many studies have investigated the importance of customer perceived value in business. Several predictors have been identified, such as service quality and fairness in service. However, business and public sector services have distinct characteristics that define each sector. Considering the importance of education services and the role of higher education institutions, this study explored the contribution of organizational justice and service quality to students' perceived value. There were 517 students from higher education institutions who participated in the study. They were recruited through online advertisements, and the survey was completed online. The results confirmed the contribution of organizational justice and service quality to students' perceived value. The results were consistent after controlling the effect of other demographic variables (e.g., gender). This study suggested that organizational justice and service quality should be fostered in Indonesian higher education institutions. Organizational justice in higher education can instil a sense of proper educational management while service quality assures the university's high standard of services. Like other customers in business, students in higher education also expect value for their education. However, if they find injustice and poor services at their university, they will be more likely to perceive low value. This study has confirmed the application of organizational justice and quality service theory in higher education services.

Influence of University Service Quality on Student Satisfaction and Loyalty in Bangladesh

Evaluating the service quality of higher educational institutions in Bangladesh has become crucial to ensure continuous improvement and strategy development for tertiary education sector. The present study has aimed to investigate the influence of higher education service quality dimensions on student satisfaction and student loyalty. Moreover, the study also tests the mediating impact of university reputation and external prestige between university service quality and satisfaction and loyalty. The research work has shown the performance of selected public universities in higher education service quality dimensions. Data has been collected through a structured questionnaire from a sample of 390 graduate and undergraduate students of two public universities of Bangladesh. The study reflects that the performance on service quality dimensions of selected public universities is not satisfactory. The results of the study have shown that Teaching, Support services, Library and lab facilities and internationalization have significant influence on student satisfaction except Administrative service and Hostel facilities. Teaching, Administrative services, Library and lab facilities and Internationalization have significant influence on student Loyalty. The mediating analysis has shown that student satisfaction partially mediates between service quality and student loyalty. The results of the study have also indicated that university reputation and external prestige partially mediate between service quality and student satisfaction and loyalty. The previous studies which measure service quality of Bangladeshi higher educational institutions have applied SERVQUAL model which is not absolutely suitable for an educational institution. However, this study has applied higher education service quality model which has been uniquely developed to measure service quality of higher educational institutions.

Export endowments of the educational services market of the Primorsky Territory and strategic ways of its use

Aim. The work aimed to analyze contemporary approaches to the development of the export of educational services, as well as the practice of managing this process in the Russian Primorye, as well as to substantiate the concept of its state support at the regional level.Tasks. The work was performed to generalize theoretical ideas about modern models of export of educational services and analyze the concepts adopted in Russia, as well as programs for its development in the mid-term; to identify and systematize trends and problems in the development of exports of higher education services in the Primorsky Territory over the past ten years to citizens of the border provinces of the People’s Republic of China (PRC); develop a conceptual model of state support for the export of educational services at the regional level and a model of the strategic directions of this process at the university level.Methods. The tasks were solved within the framework of the accepted research hypothesis, using the methods of systemic, structural, and functional analysis in a strict logical sequence, with the use of a large array of theoretical and factual data.Results. The stable dynamics of the development of export of higher education services to the PRC in the pre-pandemic period was determined. The authors substantiate the problem of managing this process at the macro and micro levels, with increased competition in the markets of international educational services. A conceptual model of state support for the export of educational services is proposed.Conclusion. The studies conducted and the results obtained serve as an organizational and methodological basis for the implementation of a more effective policy for the development of the export of educational services in the Russian regions bordering the PRC.

Mat Graduate Students' Experiences And Satisfaction With The Educational Services Of Omsc Graduate School

This descriptive-correlational study determined the learning experiences and satisfaction of the Master of Arts in Teaching English and Filipino program graduates in Occidental Mindoro State College Graduate School.The study was conducted from January 2021 until August 2021 at OMSC Labangan Campus, San Jose, Occidental Mindoro. A total of 25 respondents selected through simple random sampling participated in the study. Self-made questionnaire was the main instrument used in gathering data for the study. Data gathered were analyzed using frequency and percentage, weighted mean, and Pearson-r moment correlation. The respondents are middle-aged females who took Master of Arts in Teaching English, a regular rank and file employees whose monthly income is Php 21,000-30,000. The extent of their learning experience is very high and with an overall high satisfaction level in terms of administrative support, faculty, curriculum, and student services. There is a relationship between profile, the extent of experience, and the level of satisfaction. Profile variables influence satisfaction. The provision of quality higher education services enhance graduate students' learning experience and can influence their level of satisfaction.

Study of the Development Processes of the Modern Russian Market of Higher Education Services

Relevance. The relevance of the research topic is determined by the changing environment, the development of forms and methods of providing educational services in the higher education market. This market is characterized by an increase in the level of competition, the development of distance learning. Currently, the most significant criterion for choosing an institution providing educational services in the field of higher education is the quality of these services, their compliance with the high level of information technology development, the requirements of the digital economy, and integration into the international labor market.The purpose is concludes in the study of the parameters of the market of higher education services, as well as an analysis of the dynamics of these indicators.The objectives of the study are presented by: developing an algorithm for analyzing the development of the higher education services market, studying the dynamics of the development of the higher education services market in the context of digitalization and identifying trends.Methodology. Includes an overview of the Russian Federation expenditures on the development of education, the dynamics of the number of institutions of higher education, the quality of education and the dynamics of the higher education distance market in Russia.The results of the study show that the main trends in the market of higher education services are a decrease in the number of higher education institutions and an increase in the share of state institutions of higher education. One of the main trends in higher education in modern conditions is the development of educational services provided in a distance format.Conclusions. The development of the digital economy has determined the main trend in the market of higher professional education services in Russia, which is characterized by the growth of implemented distance learning programs, the development of digital educational platforms, and the implementation of innovative technologies for providing e-learning services.