The question of quality of service in networks of the latest generation is studied. The impact of heterogeneous traffic on the main quality of service indicators reflecting the probability of packet loss and delivery delay over time is evaluated. A model of quality of service in information communication networks has been developed to ensure low traffic delay. Taking into account the concept of quality in information communication networks, the issue of quality of service in networks of the latest generation becomes important from the standpoint of ensuring high reliability and reliability of information transmission, which significantly affects the quality of services provided to the user. This, of course, determines the need to control various parameters of equipment and communication lines, which are determined both by the features of the transmission system and by the parameters of leased channels and tracts. The basis for determining the quality of service, as mentioned above, is the provision of the international concept of quality of service (QoS). According to the requirements of the compliance control model proposed in the concept, the approach to quality indicators is structurally related to the OSI reference model. The main advantages of modern technologies of information communication networks are undoubtedly 5G technologies, which already support such resource-intensive services as massive machine-to-machine communication, ultra-reliable communication and low-latency communication. All of them require high data transfer rates, low millisecond latency, and connectivity of millions of devices. At the same time, it is necessary to ensure a high level of quality of service (QoS), which plays an important role in 5G technologies. The proposed model makes it possible to evaluate not only the quality of service of the combined traffic flow of Internet of Things, tactile Internet, and augmented reality services, but also the delivery delay and the probability of packet loss. The simulation results showed that the parameters of the quality of service of the traffic of the Internet of Things and other modern applications differ significantly during the service of the aggregate flow. When studying the service of aggregated traffic, it was established that the probability of packet loss is higher for it than for Internet of Things traffic. In addition, this difference becomes more significant when the intensity of the incoming load increases.
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