Idea Of Services Research Articles

Security and Privacy Challenges using IoT-Blockchain Technology in a Smart City: Critical Analysis

A smart city is a comprehensive concept created by multiple digital industries. Smart city is a new generation of information technologies such as the Internet of Things, cloud computing, big data, and geospatial information to promote smart new ideas for urban planning, construction, management and services, power city operation and administrative management, industrial development, and public services in various fields. It is a modern high-end urban development form. A smart city is to establish a city center system by connecting terminals, applying information technology and network, and ultimately promoting the efficiency improvement and economic structure optimization in various fields. However, in the construction of smart cities, due to the sharing of a large amount of data, a lot of data leakage is caused, and data protection faces many challenges. The article first introduces the structure of smart cities, the challenges faced by smart cities in data protection and data privacy protection; then summarizes the characteristics, applications, and challenges of blockchain technology in the application of blockchain in smart cities, and makes reference to references. The corresponding comparisons are made, and the future challenges are finally summarized and proposed.

Tipos, conceitos e serviços de qualquer natureza – houve superação da dicotomia obrigação de dar x obrigação de fazer pelo STF?

This article aims to analyse the recent jurisprudence of the Brazilian Supreme Court regarding the constitutional concept of service, for purposes of ISS taxation, as well as the (dis)importance of the distinction between types and concepts for the subject. In this sense, through the analysis of the leading cases of the Court, it is concluded that there was no abandonment of the idea of service as an obligation to do, remaining, however, lacking uniformity in the judgments regarding the need for the preponderance of “doing” for purposes of configuring the activity as a service. The usefulness of the discussion between types and concepts for the controversy is removed, since, in any case, it will be necessary to establish a minimum element for the conception of taxable service. Finally, we proceed to the analysis of what this element would be, reaching the conclusion, through the application of literal, systematic and historical-teleological methods of interpretation, that the Constitution adopted the concept of service present in the Economy, coinciding with that of immaterial utility, further emphasizing, in our opinion, the need to investigate the preponderance.

Innovation and Development in Improving Public Services During the New Normal Era in Indonesia

Various changes that occurred due to the emergence of COVID-19 and the entry of the new normal era led to the government’s need for innovation and new development in providing public services to the community. This study aims to examine how the government can create innovations and develop various public services in Indonesia in the new normal period. This research will use a qualitative approach using analytical methods. The data in this study was obtained from various studies and studies that are still relevant to this research. This study found that the government has made multiple innovations for the public service sector. The form of these innovations is the focus in the APBN budget to deal with the APBN in such areas as health, education, social, or economic aspects. This is developing following the Industrial Revolution 4.0 era and the paradigm in public administration, which conceptually adopts many practices from private organizations. The government establishes partnerships with private organizations to study and seek innovative ideas in public service.

Pemberdayaan Kesehatan Lansia Melalui Program LIBAS Hipertensi Sebagai Upaya Menangani Masalah Hipertensi pada Lansia di Desa Mertak Tombok

Hypertension is a non-communicable disease that is one of the world's premature deaths. WHO (World Health Organization) estimates that currently the global prevalence of hypertension is 22% of the total world population. Southeast Asia is in the 3rd position with a prevalence of 25% of the total population. According to the NTB Provincial Health Office in 2019, out of all districts/cities in NTB, people with hypertension were over 18 years old, i.e. more women than men. Based on the data above, we are interested in proposing an idea of health services for the elderly group with hypertension through the LIBAS Hipertensi (Lansia Bebas Hipertensi) program. LIBAS is one of the health innovation programs as an effort to promote health in the elderly group in controlling hypertension. The Hypertension Libas activity aims to improve the ability of the elderly to control and treat hypertension. The method used is by conducting counseling and demonstrations targeting the elderly group in Mertak Umbak Hamlet and Jempong Eler Hamlet, amounted to 20 respondents., Hypertension Libas activities are carried out during 14 the day accompanied by elderly health cadres. The counseling activities carried out in the Libas Hypertension program were in the form of education about the problem of hypertension in the elderly, then the elderly were taught to process rosella tea as a therapy to reduce high blood pressure. The results of the Hypertension LIBAS activities can increase the knowledge of the elderly about hypertension and increase the ability of the elderly to control blood pressure by consuming rosella tea.

LISSU: Continuous Monitoring of SOA Communication with Constraint-Based Validation

Service-oriented architectures (SOA) are becoming more widespread in the context of Industry 4.0, and their interface descriptions enable modular and scalable communication systems. Since syntactic checks such as data types are solved nowadays, the purpose of this work is to add semantic validation based on the idea of Semantic Web Services. This paper proposes Lightweight Semantic Web Services for Units (LISSU) and integrates promising concepts from the Semantic Web into SOA. We complement existing syntactic checks with semantic ones (e.g. for units), extend one-time initial checks with continuous monitoring, and include expressive constrain-based validations. LISSU can be integrated into any SOA and significantly increases the predictability of communications. Before components communicate, it checks their semantics via ontology URIs and automatically converts units if possible. Continuous monitoring at runtime extracts sent messages and guarantees flawless data quality via constraint-based validations. A real-world demonstrator setup in the manufacturing domain proves effectiveness and practicality. We present LISSU, which integrates concepts from the Semantic Web into SOA setups. It enables a wide range of semantic validations before and during communication, thereby increasing the quality and predictability of SOA communication.

Investigating Website Quality in e-Delivery Service in Mongolia to Validate Delone and McLean’s Approach

Delivery services are a highly competitive field under e-commerce pressure. This paper used Delone and McLean’s information system success model to evaluate the impact of e-service quality and e-trust on the e-reuse intention of web site-based delivery services in Mongolia. The Mongolian postal services have changed their policies, resulting in a change in competition and monopoly. The rapid development of the Mongolian Delivery service sector has introduced a competitive environment to competitive services and provided new ideas for express service to understand the customer. Two hundred and ninety-nine customers with experience were surveyed and data was collected with the help of the SPSS 21.0 and AMOS 20.0 statistical packages. In this study, four components of e-service quality constructs (including accessibility, interactivity, ease of use and responsiveness) of e-delivery service have been found to have influenced e-trust, but usefulness has no significant effect on e-trust. Moreover, accessibility and responsiveness (both elements of e-service quality) have been proven to affect e-satisfaction, although ease of use, usefulness, and interaction do not. E-trust has a strong influence on perceived fulfillment and e-reuse expectations. E-satisfaction and e-reuse intention both have a strong effect on E-WOM.

Application of the Javelin Experiment Board Method to Validate Business Ideas in Startup Companies in Tasikmalaya City

The purpose of this research is to find out how the influence and application of javelin board in validating startup business ideas. Many startup companies find it difficult to survive in the midle of competition. One of the reasons is that the ideas offered by the company are not useful in the community. One way to validate ideas of products or services offered is to use the javelin experiment board method. This study uses a quantitative descriptive method, with the number of samples in this study as many as 84 respondents. The test results show that 1) Startup companies in Tasikmalaya City have experienced many failures because the products launched have not been needed by consumers in Tasikmalaya City. 2) The use of the Javelin Experiment Board method to validate the idea of a startup company requires considerable effort and time to get the results of validation data for prospective startup company consumers in the City of Tasikmalaya. 3) The Javelin Experiment Board method helps startup business actors validate ideas to minimize failure when companies launch products to the market.

THE INFLUENCE OF GLOBALIZATION PROCESSES ON MODERN ECONOMIC SYSTEMS

The article examines the features of the globalization process and reveals its essential characteristics. The positive and negative impact of globalization processes on the development of national economies is analyzed. It is pointed out that globalization, from the economic point of view, is characterized by increasing influence of external economic factors, where a single world market is formed, which dictates equal conditions for all its participants. It is emphasized that competition, which increases due to the introduction of advances in science and technology, accelerates production, generates new ideas for products and services, the formation of knowledge about the effective functioning of capital markets and technology. It is proved that the functioning of the national economy in the context of global world relations is largely reflected through international trade. Today, world trade is the most active form of international economic relations. It is pointed out that in the conditions of intensification of globalization processes the state economic policy should be formed in the direction of transition from export-oriented development strategy, where raw materials are dominant, to strategy of intra-oriented development with saturation of domestic consumer market. It is generalized that globalization as an objective process has a direct impact on the development of the national economy in general and the domestic consumer market in particular. It is emphasized that the essence of economic globalization is to strengthen the role of investment, industry, individuals and information. It is stated that international competition leads to contradictions between the national economies of different states. It is concluded that globalization and increasing international competition require new approaches to the development of national economies. The study of the essence of globalization was further developed and the need to develop appropriate concepts for the functioning of national economies in these conditions.

The future development trends of Taiwan cultural and creative products from the perspective of industrial design

Taiwan has actively promoted the concept of ‘cultural and creative industry’ since 2002. While industry, government, and academia have actively invested resources, policies and developmental directions still have many uncertainties in production, government and education. As a result, the focus of industrial design of cultural and creative products, is difficult to forecast regarding the direction of future developments. This study uses a semi-structured interview method to research the commonality of Taiwan’s cultural and creative products perceptions and development. This will facilitate an understanding of the challenges and future trends in the development of Taiwan’s cultural and creative products from the perspective of industrial design. After interviewing experts, we see how Taiwan’s cultural and creative products are not only limited to product design issues, but also an integration of production, manufacturing and service ideas of the entire system. Due to advanced technologies, the digital convenience of information dissemination , and prevalence of cultural interactions, the development of cultural and creative products with ‘common and integrated’ characteristics will become a trend in the future. It will be apparent that future research on cultural and creative products should have added emphasis on cultural integration.

Efektivitas Program Rasa Sejiwa Sebagai Bentuk Inovasi Pelayanan Publik Terkait dengan Permasalahan Orang dalam Gangguan Jiwa di Kecamatan Nanggalo, Kota Padang

This research is motivated by the problem that there are still many people with mental health disorders in Padang citywhich do not get treatment to overcome their illness and roam freely on the streets with a fairly low level of economy and education and some are not taken care of by their families. One of the ways we can help people who have mental health problems in Padang city, especially in Nanggalo District, we can see with the existence of a new idea or innovation of basic mental health public services carried out by the Nanggalo Health Center with the name Rasa Sejiwa Group with Ibu Fitri Diah as the originator and implementer.The Rasa Sejiwa Program itself was officially launched on February 13, 2017, with Kurao Pagang subdisrict as a pilot program. The Rasa Sejiwa program was created to improve medication adherence for people with mental health disorders, to provide assistance and health services for mental patients as well as socialization and counseling to the general public. The Rasa Sejiwa program in the Nanggalodistrict is expected to be able to overcome problems related to people who do not have money to go to the hospital and reduce the number of patient with mental health disorder who are neglected on the streets.

Consumer risk perception of online food delivery during the COVID-19 Movement Control Order (MCO) in Malaysia

ABSTRACT Malaysia’s online food delivery (OFD) has developed into a vibrant scene. Urban dwellers are slowly getting used to the idea of OFD services as the new normal for eating out at the times of COVID-19. During the movement control order (MCO), government initiatives and movement restrictions propelled OFD services into the limelight, allowing locals the opportunity to support their favorite local businesses. Using model goal-directed behavior (MGB), this study investigated the effect of consumers’ perceived risk (e.g., performance risk, privacy risk, financial risk, physical risk, and COVID-19 risk) on their use of OFD services. The results of the partial least squares-structural equation modeling (PLS-SEM) analysis of 339 responses indicates that perceived risk negatively affects consumers’ desire to use OFD services, while perceived physical risk and COVID-19 risk negatively affect their intention to use OFD services. Further, the study uncovers the moderating role of perceived risk in the relationship between desire and intention. This study offers insights to OFD service providers in formulating new business strategies and propositions for business growth and consumer retention in the post-pandemic world.

A Study on relationship between unemployment and rise of the Gig Economy

Everyone is talking about the “gig economy”, and a growing number of people work in it. The term may seem like something new, but it really isn’t. Before apps brought the idea of on-demand services and gig work to everybody’s phone, the gig economy was often referred to as the freelance economy, agile workforce, or even temporary work. The basic understanding is that people may have a side hustle these days. Or that people have quit their high-powered day jobs for gig economy jobs that pay just as well but with less stress. And, while some people have successfully transitioned from ‘9-to-5ers’ to ‘giggers’, the truth is, the gig economy isn’t just on-demand work. The situation in the last one year has resulted in a great degree of job losses and unemployment across industries and sectors, forcing people to take up ‘gigs’ as a source of income. This is a deviation from the traditional job market which had a greater emphasis on a stable source of income/ job market. Gig economy is anything but stable, owing to its nature, and it is here to stay. With growing importance and growth of the gig economy, along with the growing literature surrounding it, this research paper contributes towards a conceptual understanding of how this is a source of influence in today’s generation of workforce. The study begins by exploring the attributes and mechanism of a gig economy. Further, it aims to establish a relationship between the level of unemployment in the job market and the transition of workforce towards the gig economy. It also delineates avenues for further research regarding the future of gig economy and whether such an economy is sustainable in the long run, and not just a reactionary impact of the pandemic.

Innovation Strategies and Performance of Insurance Brokerage Firms in Nairobi County, Kenya

The insurance industry in Kenya has been recognized as a major player in the Kenyan economy. The insurance brokerage industry remains one of Kenya's most flamboyant financial sectors, especially in Nairobi County. However, there has been the saturation of intermediaries in the insurance sector, especially in Nairobi County. Thus, the study sought to examine the influence of innovation strategies on the performance of insurance brokerage firms in Nairobi County, Kenya. The study used the descriptive survey technique. The target population constituted 216 insurance Brokers companies within Nairobi as per the year 2019 (Commissioner of Insurance, 2018). The sample size was 140 institutions found using the Yamane (1967) formula. The questionnaire was used for primary data collection. Secondary data sources included IRA publications, company financial statements and company websites. Descriptive statistics and inferential statistics were used for the data analysis. The study established that product innovation, service innovation and market innovation had a positive and significant influence on the performance of insurance brokerage firms in Nairobi. The study concluded that the importance of product innovation in the company's growth and development could not be overstated. A new service idea is considered an innovation if it is a deliberate change in the service provided, provides a new or significantly improved benefit to the customer, significantly improves the service firm's profitability, and can be replicated from customer to customer. Market innovation improves the organization's performance because it operates at a lower cost as there is no need for inventing anything new. The study recommended that the organizations develop winning products, which are products that are in an appealing market, target a profitable customer segment, address the suitable unmet needs, and assist customers in getting the job done better than any competing solution. The organization should aim their marketing innovations to better address customer needs, open up new markets, or newly positioning a firm's product on the market to increase its sales. Keywords: Product innovation, service innovation, marketing innovation, performance, insurance brokerage companies, Nairobi County, Kenya

A conceptual framework for through-life services in industrial machinery

Moving towards solution-based approaches presents huge potentials for sustainable economic growth. However, this approach does not automatically lead to sustainability. Industrial solutions should be designed from a life cycle perspective, which requires the transition of industrial systems towards approaches focusing on the product’s life-cycle optimization. This can be achieved through life-extension or recovery strategies. From a life-cycle viewpoint, the End-of-Life concept and disposal are replaced with restoration to extend the product lifespan and restore the material and energy. One of the main challenges in front of this circular approach is choosing the best through-life services. To address this need, this research articulates a conceptual framework to support the transition of the industrial solution towards the through-life service by translating life-extension service into an actionable pathway. In this context, the idea of services per life stage based on the chain of “Observation-Analysis-Acting” is proposed for industrial through-life services. An industrial use case from the ICP4Life project is conducted to validate the efficiency of the proposed framework.

Інноваційна складова реформування підприємств житлово-комунальної сфери

The article states that the systemic modernization and innovative development of enterprises in the field of housing and communal services is an integral part of the reform of the entire socioeconomic complex of the country, which has an extensive structure of the constituent elements, and in the reform process are involved mainly technical, technological, organizational and economic factors of influence. The conceptual apparatus of modernization processes and further innovative development is improved, in particular, the definition of the concept of «systemic modernization», which allows to include in its composition the structure, processes and the very conditions of qualitative transformations of housing and communal services enterprises. The scientific components of the systemic idea of housing and communal services as an object of reform, which has an economic and spatial organization, is characterized by a stable market of consumers, the closed production cycle and close ties with the territorial infrastructure, which, in turn, creates prerequisites for the formation of an integrated mechanism for the cluster interaction of sub-sectors of housing and communal services in the model of the national innovation system. It is proved that the monopoly form of production, which is inherent in most enterprises in the housing and communal services sector, is a phenomenon with significant contradictions that are formed in society, in the market and in the innovation sphere. These contradictions can be resolved only in two ways – by the governmental regulation of the activities of a natural monopoly or by the development of market relations and competition. Therefore, the system of the governmental regulation of natural monopolies requires significant improvement. The renewal of theoretical views does not dispose real monopolies. And as long as they really exist, the task of governmental regulation of the natural monopoly remains relevant, and also extremely difficult. It consists in stimulating enterprises to produce a larger volume of products with lower costs, while refusing (full or partial) from establishing monopoly prices and monopoly status. On the other hand, the State supports the trends in the development of a competitive environment. Thus, it is concluded that governmental regulation, on the one hand, and the introduction of competitive conditions for the management of housing and communal services enterprises on the other hand, are an urgent requirement of time, and this should take place in various forms and on the basis of a systemic scientific analysis of socioeconomic factors of the usefulness of services for the population.

Artificial intelligence healthcare service resources adoption by medical institutions based on TOE framework.

ObjectivesThis study used the Technology-Organization-Environment (TOE) framework to identify the factors involved in the decisions made by integrated medical and healthcare organizations to adopt artificial intelligence (AI) elderly care service resources.MethodThis study identified the Decision-making Trial and Evaluation Laboratory-Interpretive Structural Modeling (DEMATEL-ISM) method was used to construct a multilayer recursive structural model and to analyze the interrelationships between the levels. A MICMAC quadrant diagram was used for a cluster analysis.ResultsThe ISM recursive structural model was divided into a total of seven layers. The bottom layer contained the four factors of High risk of data leakage (T1), Lack of awareness of the value and benefits of AI healthcare technology (T5), Lack of management leadership support (O1), and Government policies (E1). Having a low dependency but high driving force, these factors are the root causes of adoption by healthcare organizations. The topmost layer contained the most direct factors, which had a high dependency but the low driving force, influencing adoption: Competitive pressures (E2), Lack of patient trust (E5), and Lack of excellent partnerships (E7). Healthcare organizations are more concerned with technology and their environments when deciding to adopt intelligent healthcare resources.ConclusionThe combination of the three methods of DEMATEL-ISM-MICMAC construction models provides new ideas for smart healthcare services for hospitals. The DEMATEL method favors the construction dimension of the micro-model, while the ISM method favors the construction dimension of the macro-model. Combining these two methods may reduce the loss of information within the system, simplify the matrix calculation workload, and improve the efficiency of operations while decomposing the complex problems into several sub-problems in a more comprehensive and detailed way. Conducting cluster analysis of the adoption determinants utilizing MICMAC quadrant diagrams may provide strong methodological guidance and decision-making recommendations for government departments, senior decision-makers in healthcare organizations, and policy-makers in associations in the senior care industry.

Between Bureaucratic Tradition and Professional Discourse: Turkey and the Case of SİSAG, 1969–77

ABSTRACTThe history of twentieth-century architecture in Turkey can be presented as a conflict between a powerful state bureaucracy and an independent architectural community: the former producing most of the buildings and infrastructure but with little verbalisation; the latter producing most of the discourse but building relatively little. This article examines a case that challenges this dichotomy. It focuses on the architectural department of SİSAG (1969–77), a company associated with Hacettepe University in Ankara, and the organisational, institutional and occupational modes and practices that it employed. The article explores both the architectural production of SİSAG and its role as the setting for the first white-collar strike in Turkey, and it unearths the intellectual and institutional discourse on the organisation of architectural production that surfaced with this confrontation. The article shows how, in the relationship between bureaucratic tradition and professional discourse, SİSAG took an ‘in-between’ position, its architects seeking to replace conflict with cooperation, and to reconcile ideas of public service, public interest and social engagement on the one hand with disciplinary knowledge, planning and design and independent research on the other.

Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes

While the enhanced connectivity between customers and hospitality brands via online platforms dramatically increases the potential for customer engagement in innovation processes, existing research has not focused on how to facilitate open innovation knowledge creation via customer engagement. The purpose of this research is to explore open innovation processes by examining the impact of customer empowerment and social recognition rewards on both open innovation engagement intentions and the creativity of proposed innovation ideas. Two scenario-based experimental studies and a field survey were conducted. The studies found that customer empowerment, mediated by intrinsic motivations, increased open innovation engagement intentions and also had a positive effect on the creativity of proposed innovation ideas. Social recognition rewards, as a form of extrinsic motivation, did not contribute to either open innovation engagement intentions or the creativity of innovation ideas. This empowerment-intrinsic motivational process for open innovation engagement was confirmed in a field survey.

Zomato Data Analysis

Abstract: Whenever we would like to visit a brand new place in delhi -NCR, we often search for the most effective restaurant or the most cost effective restaurant, but of decent quality. For looking of our greatest restaurants we frequently goes for various websites and apps to induce an overall idea of restaurants service. the foremost important criteria for all this is often rating and reviews of the those that have already got experience in these restaurants. People see for rating and compare these restaurants with one another and choose for his or her best. We restrict our data only to Delhi-NCR. This Zomato dataset provides us with enough information in order that one can decide which restaurants is suitable at which place and what kind of food they must serve so as get maximum profit. it's 9552 rows and 22 columns during this dataset. We'd wish to find the most affordable restaurant in Delhi-NCR.We can discuss various relationships between various columns of information sets like between rating and cuisine type , locality and cuisine etc. Since it's a true time data we might start first with data cleaning like cleaning spaces , garbage texts etc , then data exploratory like handling the None values, null values, dropping duplicates and other Transformations then randomization of dataset so analysis. Our target variable is that the "Aggregate Rating" column. We explore the link of the opposite features within the dataset with relevancy Rates. we'll the visualize the relation of all the opposite depend features with relevance our target variable, and hence find the foremost correlated features which effects our target variable. Keywords: Online food delivery, Marketing mix strategies, Competitive analysis, Pre-processing, Data Cleaning, Data Mining, Exploratory data analysis , Classification , Pandas , MatPlotLib.

Social media and new services: how a consulting firm leveraged LinkedIn

PurposeThis paper aims to explore how social media can be used strategically for delivering new services in a small- and medium-sized enterprise (SME) context.Design/methodology/approachSingle case study: CONSULT+ (pseudonym), a consulting firm specialized in change management. Consultants use a social media network to develop their new services.FindingsTo take on the challenges of heightened competition, CONSULT+ has created thematic business units to encourage new service development. This research explored strategies, practices and benefits associated of using social media network by intrapreneurs at all levels of new service idea trajectory (idea generation, elaboration, championing and implementation).Research limitations/implicationsThe research is based on a single case study. Further research should be conducted to establish the generalization of the results.Practical implicationsThis paper highlights the key success factors in making such an approach successful: raising awareness of the benefits of using social media; analysing of complementarities of tools; accompanying the development of advanced practices; capturing the valuable potential for the organization and avoiding negative effects of individual practices.Originality/valueThe research provides a unique approach that can be practically implemented within knowledge-intensive SMEs to leverage social media network to deliver new services (best practices and insights for managerial support schemes).