Enterprise Service Research Articles

Pelatihan Pengelolaan Keuangan bagi Pengurus Koperasi di Kabupaten Purwakarta

Financial management is very important in cooperative business activities, considering that financial reports are a form of accountability to the management stakeholders especially to members as owners. The financial report must at a minimum describe the condition of assets, liabilities, and capital stated in the balance sheet report and transaction activities with members and non-members as well as costs incurred which are stated in the business results calculation report (PHU). Cooperative financial reports must be well understood by cooperative administrators so that they can account in writing for all cooperative business activities carried out accurately. Considering the very importance of financial reports, it is necessary to provide training in preparing financial reports on an ongoing basis. The training was held by the Purwakarta Regency Cooperatives and Small and Medium Enterprises Service.

Comparison and analysis of accuracy of various machine learning algorithms in abnormal state monitoring of internet of things devices

With the development of Internet of Things technology, more and more devices are connected to the Internet, including not only traditional computers, mobile phones and other smart terminal devices, but also various sensor devices. These sensor devices can collect a variety of environmental information and physical quantities, such as temperature, humidity, air pressure, light intensity, vibration, etc. These data have the characteristics of real-time, scale and diversity, and need to be processed and analyzed by appropriate algorithms. On the basis of previous studies, this project summarized the application of various machine learning algorithms in device state detection, compared the differences of various machine learning algorithms in sensor device detection and made comparative analysis, calculated the evaluation parameters of MSE, RMSE, MAE, MAPE, R² and other aspects of the machine learning regression model. Compare the effects of various regression models for better monitoring and prediction of equipment status. Through the analysis of a large number of historical data, different equipment state models can be established, and these models can be used to monitor and predict the current equipment state. This can effectively avoid production line downtime or other losses caused by equipment failures or abnormalities. At the same time, through the in-depth analysis of historical data, we can find some potential problems and take corresponding measures to prevent them. This project aims to summarize the application of various machine learning algorithms in device status detection, compare and contrast the differences of various machine learning algorithms in sensor device detection, realize efficient processing and analysis of sensor data, calculate MSE, RMSE, MAE, MAPE, R² and other evaluation parameters, and evaluate and compare each model. To provide more accurate, reliable and efficient equipment condition monitoring and forecasting services for enterprises and individuals.

Efektifitas Job Satisfaction Dalam Meningkatkan Kinerja Karyawan Pada Divisi Business, Government Dan Enterprise Services PT Telkom Witel Medan

This study aims to analyse the effect of job satisfaction on employee performance at the Business, Government and Enterprise Services Division of PT Telkom Witel Medan. This is motivated by the decline in Telkom's performance as seen from the decline in Indihome Market Share in the last three years. In this case, employee performance can be influenced by many factors, one of which is job satisfaction. When doing their job, positive support directly or indirectly from the company has an impact on the work produced by individuals. So that in fulfilling the required quality, the company provides positive support to support employee satisfaction at work. This research uses a qualitative research method with a descriptive approach. The primary data collection of this research is by conducting interviews and direct observation at the BGES Division of PT Telkom Witel Medan. Then secondary data is obtained from related literature studies. The results showed that job satisfaction has a great influence on improving employee performance in the BGES Division of PT Telkom Witel Medan such as increasing productivity. The results also show that job satisfaction is very effective in influencing employee loyalty to the company.

Quality Management Models for Urban Drinking Water Provision: A Comparative Review

Purpose: The management of public resources represents one of the functions of the state apparatus, seeking to safeguard the well-being of the population, particularly in essential resources like potable water. Theoretical framework: The regulatory or normative framework, based on standards and the action of the public health department for potable water care and use, is too extensive and confusing for users, showing weaknesses in its formulation. Method: This review article aims to analyze the models of quality management in the provision of urban potable water, employing a qualitative approach and utilizing the PRISMA methodology. Results and Conclusion:The findings encompass a total of 50 included articles, subjected to eligibility criteria, comprising 76% from the Scopus database, 20% from Proquest, and 4% from Scielo. Consequently, it is concluded that in recent years, the role of the state apparatus in providing urban public potable water services, focusing on quality, has adhered to five management models: direct public management, corporate service enterprise, contracted private management, directly operated private management, and public enterprise. Research implications: The management models ultimately aim to provide quality in the provision of public services, seeking suitability, responsiveness, system assurance, and compensation for the supply and distribution of one of the fundamental resources for human life. Originality/value: This evolution demonstrates that the public role has allied significantly with the private sector, a relationship that has remained, and has yielded positive results in some cases.

Implementation of Electronic Customer Relationship Management on the Instagram Platform: Case Study on MSMEs Perfume Products

Micro, Small and Medium Enterprise High Romantic Mens (HRM) Perfume was founded in 2019. This Micro, Small and Medium Enterprise operates in the fashion sector which operates in the online marketing sector in terms of marketing and the Micro, Small and Medium Enterprise has 30 reseller members. This research aims to determine the application of Electronic Customer Relationship Management (E-CRM) on the Instagram platform and determine the efforts made to improve good service, quality products and fast delivery in Micro, Small and Medium Enterprises using descriptive research methods. The research results show that the implementation of electronic customers relationship management on the Instagram platform is good and the service to consumers is quite good, a good image on Instagram still needs to be improved again by carrying out paid promotions and endorsements. The parties need to be aware of this condition. Micro, Small and Medium Enterprises to increase transaction potential so that the goals of Micro, Small and Medium Enterprises will be achieved.

Deep learning trends and future perspectives of web security and vulnerabilities

Web applications play a vital role in modern digital world. Their pervasiveness is mainly underpinned by numerous technological advances that can often lead to misconfigurations, thereby opening a way for a variety of attack vectors. The rapid development of E-commerce, big data, cloud computing and other technologies, further enterprise services are entering to the internet world and have increasingly become the key targets of network attacks. Therefore, the appropriate remedies are essential to maintain the very fabric of security in digital world. This paper aims to identify such vulnerabilities that need to be addressed for ensuring the web security. We identify and compare the static, dynamic, and hybrid tools that can counter the prevalent attacks perpetrated through the identified vulnerabilities. Additionally, we also review the applications of AI in intrusion detection and pinpoint the research gaps. Finally, we cross-compare the various security models and highlight the relevant future research directions.

The impact of ambidexterity on robotic process automation implementation strategy in service enterprises

Robotic Process Automation (RPA) has gained increasing significance in recent years. RPA leverages software bots to automate repetitive business processes traditionally performed by humans, making it one of the easiest, least invasive, and fastest automation approaches. Publications on the topic are scarce, however, and concerns regarding job loss and employee acceptance of new operational processes and technologies remain significant challenges. The additional motivation behind this study is to address the lack of research on the implementation strategy of RPA in the context of ambidexterity, i.e., optimizing enterprise capability in balancing between exploration and exploitation. The paper adopts a managerial perspective and aims to identify the key factors supporting the implementation of RPA in the context of ambidexterity, using an empirical study of service companies as an example. The research methodology employed includes literature review, opinion surveys, and statistical analysis. The paper highlights the stimulating role of the ambidexterity concept in RPA implementation projects and strategies, with a hybrid approach to dynamic balancing of exploitation and exploration. The findings of this paper will be of use for researchers and practitioners in developing effective RPA implementation strategies that balance the needs for exploitation and exploration while factoring in the concerns raised by employees.

The impact of employee engagement and innovation performance on business success in manufacturing and service enterprises in Albania and Kosovo

This study aims to investigate the interplay between employee engagement and innovation performance in shaping the success of manufacturing and service enterprises in Albania and Kosovo. The data collection involved the distribution of questionnaires to entrepreneurs, managers, and employees of the enterprises, with direct interviews conducted in some cases. The data collection period spanned from the end of 2022 to the beginning of 2023. SPSS was employed to create the database and analyze the collected data. The study encompasses 190 companies operating in the services and production sectors, with 100 located in Albania and 90 in Kosovo. The selection of these sectors is based on their significant contribution to the region’s economic landscape. Of the total enterprises, 105 (55%) are manufacturing enterprises, and 85 (45%) are service enterprises.The findings reveal a robust and positive correlation between employee engagement, innovation performance, and business success. Employee engagement (r = 0.458**) and innovation performance (r = 0.396**) exhibit significant correlations (p < 0.01), with both factors demonstrating statistical significance (p = 0.000). The multivariate regression analysis confirms the positive influence of both employee engagement and innovation performance on business success, supported by a significance of ANOVA analysis (p = .000). This study contributes to the understanding of the specific dynamics of employee engagement and innovation performance in the context of manufacturing and service enterprises in Albania and Kosovo. It offers valuable insights for managers and entrepreneurs seeking to enhance the success of their organizations.

On the Influencing Factors and Enhancement Strategies of Employee Loyalty in Small and Medium-sized Enterprises

In the fast-moving business environment of today, small and medium-sized enterprises (SMEs) are faced with a number of challenges, one of which is how to maintain and increase the loyalty of their employees. Employees loyalty is not only related to the enterprise's productivity and service quality, but also affects the enterprise's brand image and market competitiveness directly. Therefore, it should be analyzed from different perspectives to clarify the factors which affect the loyalty of employees, and formulate perfect solutions to meet the needs of the future sustainable development of enterprises. In this paper, through in-depth analysis of the connotation of employee loyalty, influencing factors and enhancement strategies, we will provide valuable references and suggestions for SMEs which will help enterprises to improve employees' loyalty and promote the long-term development of enterprises. In conclusion, enhancing employees loyalty is one of the important tasks for the development of SMEs.

Методичний підхід до оцінки рівня управління якістю послуг підприємств залізничного транспорту

The article develops a methodical approach to assessing the level of quality management of services of railway transport enterprises. It is specified that the introduction of a modern system for managing the quality of services of railway transport enterprises requires the development of methodological approaches to assessing the level of management, taking into account that the main element of this system is the focus on the quality of products and services, the development of new technologies, flexible pricing policy and a high culture of service, taking into account the specific requirements and expectations of consumers. It is emphasized that expert evaluation is based on intuitive and logical analysis under conditions of significant uncertainty of the environment or characteristics of the object under study. It is well-grounded that the comparative analysis of statistical characteristics made it possible to form a matrix of advantages and allocate the most influential indicators in each group of factors: 1) scientific and technical factors – modernization of existing equipment and automation and modernization of production processes; 2) organizational factors – improvement of the system of material and technical provision and the work of linear enterprises; 3) economic factors – increasing the level of investment attractiveness and the level of business activity of railway transport enterprises; 4) social factors – improvement of mechanisms of material incentives for employees and recruitment. A conclusion is made about the level of influence of individual indicators in each group of factors on the level of quality management of services of railway transport enterprises, namely: the sum of ranks, average rank, average value in points, moda and median, range of series, normed assessment. Identification of priorities, according to experts, will allow to form a strategy and directions for improving the efficiency of quality management of services of railway transport enterprises. The obtained normed estimates of each indicator open up the possibilities of economic and mathematical modeling, forecasting changes in the overall level of service quality depending on the change in each indicator. Assessment of the generalized degree of consistency of experts’ opinions according to the calculated concordance coefficients indicates a high level of such consistency.

Strengthening customer relationships and the development potential of service enterprises

Purpose: The aim is to indicate how strengthening customer relationships affects the 6 development potential of enterprises. Design/methodology/approach: The reasoning is based on the results of a study on a group of 184 service enterprises employing more than 10 employees. The research was carried out in 2022. The research tool was an original survey questionnaire, which was assessed for reliability. After formal evaluation, the collected data were subjected to statistical analysis, including the use of descriptive statistics and non-parametric statistics. Findings: Research has shown that most of the activities of service enterprises in the area of strengthening relationships with customers have a positive impact on the development potential of enterprises, including enterprise revenues, market share, the level of employment and investments in the company, and the level of use of new technologies and information solutions. Research limitations/implications: The research conducted has its limitations in the form of a small research group from the Silesian Voivodeship. In the future, it is planned to expand the research on a representative group, which will enable a broader exploration of the problem and the identification of the determinants of the competitiveness of service enterprises in the era of a difficult business environment. Practical implications: The results of the study on a group of service enterprises allow management practitioners to indicate which activities in the area of strengthening customer relationships positively determine the enterprise's potential, which determines its market competitiveness. Originality/value: The novelty of the study is the analysis of the impact of activities in the area of strengthening customer relationships on the company's results, called development potential, which determines the market competitiveness of service enterprises. The research results can be a guide in managing customer relations in service enterprises. Keywords: customer orientation, customer relations, enterprise development potential, organizational flexibility, management. Category of the paper: Research paper.

ПРОБЛЕМЫ РАЗВИТИЯ ОТЕЧЕСТВЕННЫХ ПРЕДПРИЯТИЙ СЕРВИСА И ТОРГОВЛИ В УСЛОВИЯХ НОВЫХ ВЫЗОВОВ И ЦИФРОВИЗАЦИИ ЭКОНОМИКИ

Based on a survey of respondents from among the heads, deputies, managers of structural divisions, leading specialists of service and trade enterprises of the Donetsk People’s Republic, an analytical review of the problems of their development was conducted. It has been established that the main problem of the development of service and trade enterprises of the Donetsk People’s Republic in the context of digitalization is the continuation of the military conflict. In turn, insignificant problems in the development of service and trade enterprises of the Donetsk People’s Republic in the context of digitalization for the respondents turned out to be: an insufficiently high level of “digitalization” of the population (colleagues) in the Donetsk People’s Republic and skepticism about digital technologies for ordering services and goods for managers and their deputies; a lack of public-private partnership projects for entrepreneurship development and digitalization of the economy for managers of structural divisions; the controversial nature of the provisions of the regulatory and reference information.

УПРАВЛІННЯ ГОСПОДАРСЬКОЮ ДІЯЛЬНІСТЮ ПІДПРИЄМСТВ ГОТЕЛЬНО-РЕСТОРАННОГО БІЗНЕСУ ПРИ ВПРОВАДЖЕННІ ІННОВАЦІЙ

The article investigates the advantages of implementing innovations. It identifies the potential for incorporating open innovations, which can have both positive and negative impacts on the business operations of enterprises. It is proven that not all improvements result from open innovations. Approaches to implementing innovations in the hotel and restaurant industry are outlined; the benefits of implementing open innovations in hotel and restaurant complexes equipped with special facilities for people with disabilities, which can contribute to rapid recovery, are highlighted. The business activities of hotel and restaurant enterprises in the Odesa region were analyzed, and leaders in the quality of additional services were identified. The need for providing health and rehabilitation services, which can be realized based on hotel and restaurant complexes, is researched and substantiated; the importance of establishing an appropriate center is proven. Based on the analysis of the business operations of hotel and restaurant enterprises, a reserve for health and rehabilitation activities is identified, and the possibility of involving hotel and restaurant complexes in the innovation process is analyzed. The need for developing and implementing an individual rehabilitation program for clients is emphasized. The importance of introducing health and rehabilitation services is evaluated, determining the main areas of activity and financial capabilities. The main problems in managing the business operations of hotel and restaurant enterprises and the need for specialist involvement are identified. The need for implementing health and rehabilitation services in hotel and restaurant enterprises, driven by various types of health improvement and rehabilitation, is substantiated. The components of business operations in providing health and rehabilitation services are determined. The advantages of providing health and rehabilitation services in hotel and restaurant enterprises are proven. The minimum cost of one rehabilitation course with different health improvement structures is calculated. Innovative health and rehabilitation activities are proposed, including the involvement of health tourism, which will allow for the formation of a system of health improvement and rehabilitation.

Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms

Research in quality management has provided new insights and directions on how to incorporate quality principles into organizational, operational, and policy decisions. However, most research into quality management has focused on manufacturing firms, which differ from service organizations in their structural and organizational characteristics, thus limiting the value of the findings for service organizations and highlighting the need for further research to assess quality practices in service organizations. In addition, whether quality management practices can provide sustainable quality results for service organizations is overlooked in the literature, primarily due to the lack of availability of reliable and valid data. This had led to inconsistent research findings, which limits theory development and managerial relevance of quality management for service organizations. Building upon the contingency theory of quality management, we examine the determinants of quality results in service organizations and determine the magnitude of the impacts of quality excellence programs on customer satisfaction and operational results in service organizations on a more detailed level. We use repeated cross-sectional data of 16 years from the Baldrige Quality Award program. The results show that information, analysis, and knowledge management is a significant predictor of quality and operational results, and management of process quality and human resource (HR) management significantly influence customer focus and satisfaction, controlling for the firms’ year. We also find that HR management has the strongest impact on customer focus and satisfaction in service organizations, followed by the management of process quality. In addition, the quality and operational improvements resulting from quality management implementation diminish over time in service enterprises. This article provides insights for service organizations and policymakers to enhance service quality and operational performance in service organizations.

Анализ финансовых транзакций клиентов на основе POS и RFID данных с помощью инструментов аналитики больших данных

This article describes the concept of a financial transaction in the context of collecting and analyzing POS and RFID data, which describe the client component of the management object of a trade and service enterprise. The creation of a technical and experimental environment for the collection of such data is considered in detail, and descriptive characteristics of the experimental site, namely the trading floor, are given. In addition, an approach to processing such data is illustrated and examples of their visualization are provided.

Method for automated diagnostics of the technical condition of a feed crusher

The material of the scientific article represents a separate stage of research on a topical topic dedicated to increasing the economic efficiency of feed mills. The solution to this problem significantly depends on the technical condition and quality of the work process carried out by technological equipment. Based on an analysis of the state of the issue on the topic under consideration, it was established that the most important and energy-intensive operation of the feed preparation process is grinding, performed in feed crushers. A study of the operating conditions of hammer crushers revealed the least reliable working element - the grinding rotor, the technical condition of which is determined by wear of the support bearings, increased vibration and imbalance. In order to substantiate the method of automated diagnostics of rotor malfunctions during operation, determine the accuracy of manufacturing crushers at factories, and assess the quality of service and repair at service enterprises, a scheme for static and dynamic loading of the rotor has been developed.

Analysis of supply chain finance development model for SF Holdings: Comprehensive study for SMEs’ financial accessibility

The supply of funds is a very important part of their development. Due to the problems of small and medium-sized enterprises with insufficient credit in banks and fewer mortgageable assets, it is challenging to obtain funds from banks for development and operation. Supply chain finance can help it solve these problems. Supply chain finance focuses on core enterprises, manages the capital flow, logistics and information flow of upstream and downstream small and medium-sized enterprises, and transforms the uncontrollable risks of a single enterprise into the controllable risks of the supply chain enterprise. The risk is controlled in the lowest financial service through three-dimensional access to various information. As the leader of China’s logistics enterprises, SF Holdings has a mature supply chain management system and big data analytics capabilities and has more enterprise information, which can provide related financial services for small and medium-sized enterprises. This paper will study the supply chain finance model of SF Express Holdings, analyze its development and existing problems, put forward corresponding suggestions, and make predictions for its future development and the development of supply chain finance.

TO THE USER WITH SETS OF END PLANE-PARALLEL MEASURES OF LENGTH

The purpose of the study is to increase the efficiency of the work of users with sets of end plane-parallel end measures of length when checking various tools of machine-building enterprises using automated calculation of characteristics and evaluating the effectiveness of sets, taking into account operational and economic criteria. The methods used are numerical experiments to determine the characteristics of sets of end measures, a comparative analysis of the characteristics of sets from different manufacturers. The relevance of the proposed approach is justified by the high complexity of determining the characteristics of sets without using a computer. Novelty – an original program is proposed for calculating the characteristics of sets of end measures and determining the required combination of measures in blocks of one to five measures for verified dimensions. Main results – recommendations are offered to the user with sets of gauge blocks. The results can be used by employees of metrological services of various enterprises, in the research activities of research institutes and universities (when conducting dissertation research, in the educational process in the training of specialists in engineering and technical specialties).

ОСОБЛИВОСТІ ОРГАНІЗАЦІЇ ВНУТРІШНЬОГО КОНТРОЛЮ НА ПІДПРИЄМСТВАХ З ПРОКАТУ МАЙНА

The article examines the peculiarities of the organization of internal control at property rental enterprises. The main elements of the internal control system of property rental enterprises are determined – control environment, goals, functions, tasks, principles, subjects, objects, control procedures, methods and users of control information. The organization of the internal control system of rental business enterprises is defined as a set of actions aimed at ensuring the effective functioning of a set of interconnected and interdependent elements, thanks to which internal control acquires rational characteristics necessary for the implementation of the tasks and achievement of the goals set by the owners and management of the enterprise. Attention is drawn to the fact that approaches to the organization of internal control will depend on the policy followed by the owners and management of the enterprise in order to establish an effective mechanism for the functioning of this control system. The purpose and goals of internal control in the information provision of the management system of the decision-making process in order to create conditions for the effective operation of rental business enterprises are specified. Determining the functions of internal control. It is recommended to start the organizational process with the setting of control tasks, based on which the control objects and the list of control procedures that will be used in the process of their verification are specified. The need to implement all stages of the organization of internal control in compliance with the key principles of control was considered. Attention is paid to the world practice of using the COSO model of internal control construction, with the definition of the conceptual basis of risk management and the goals it is focused on achieving. The importance of identifying risks associated with the functioning of control objects of property rental enterprises is revealed, which directs the attention of internal control to those areas where financial losses are most likely to occur. Attention is focused on the need to define the circle of persons who carry out control, i.e. control subjects who will perform specific tasks of control of property rental activities. It is recommended to distribute powers between control subjects in accordance with job duties in the organizational structure of the enterprise or internal control service, with the establishment of information links between all control subjects. The possibility of organizing internal control at rental business enterprises under outsourcing conditions was considered.

СИСТЕМА ОБЛІКУ І АНАЛІЗУ ІНЦИДЕНТІВ ЯК ЗАСІБ ЗНИЖЕННЯ ВИРОБНИЧОГО ТРАВМАТИЗМУ

Purpose. The search for methods for the formation of comprehensive statistics of industrial injuries at the enterprises of Ukraine and the creation of a system of measures to reduce the level of injuries and incidents based on it. Methodology. To achieve the goal of the study, methods of information collection and generalization, critical analysis, analytical methods (analysis of injury statistics in a number of countries), system analysis methods (for formulating theoretical and applied generalizations) have been used. Results. The relevance of determining the root causes of incidents and injuries without loss of work capacity using the "injury pyramid" has been considered. On the basis of data from the International Labor Organization on the level of industrial injuries, it has been assumed that there is a significant percentage of hidden injuries in Ukraine and that employers are not interested in keeping records of microinjuries and incidents. The application of the "incident accounting and analysis system" has been proposed as a method that allows employers and labor protection services of enterprises to form comprehensive statistics about the state and working conditions at the enterprise. Based on the collected data, employers will be able to identify the causes of injuries and directly influence the causes of their occurrence. Scientific novelty. The novelty of the research consists in the first substantiated possibility of using record cards and incident analysis as a means to reduce the level of industrial injuries. Practical significance. Preservation of the life and health of employees in the process of work is a priority of work safety specialists. Decision-making regarding the implementation of labor protection measures should be based on reliable data. The use of the proposed incident accounting and analysis system allows identifying the root causes of production incidents and may become the basis for making informed decisions for their elimination. Keywords: occupational injuries, injury pyramid, accounting and analysis of incidents, occupational safety, level of injuries.