Service Employees Research Articles

A new competitive edge: crafting a service climate that facilitates optimal human–AI collaboration

PurposeCapable service employees are increasingly scarce and costly. Many organizations opt to partially replace, support or augment human employees with AI systems. This study builds a framework to help managers map and understand the challenges of crafting a service climate that fosters synergies between AI and human employees, where customers require value-added, personalized and excellent service.Design/methodology/approachThis conceptual article identifies barriers and facilitators of building a service climate for organizations using both human and AI-based employees through an eclectic review of relevant literature.FindingsA conceptual framework is built, and a future research agenda is brought forth.Research limitations/implicationsBy identifying barriers and facilitators for AI–human synergies in service settings, this article clarifies how AI can be made to complement human employees, especially in delivering personalized, value-added services, while also highlighting knowledge gaps.Practical implicationsThis study provides a practical framework for integrating AI into the workforce. It offers insights into addressing challenges in creating a service climate that combines human and AI capabilities to maintain service excellence. Identifying key barriers and facilitators, the framework guides managers to improve efficiency and customer satisfaction in a rapidly changing service landscape.Social implicationsThis research offers insights on incorporating AI to address labor shortages while maintaining high-quality, personalized service. It provides a pathway to improving service experiences, especially in sectors facing staffing challenges from an aging population.Originality/valueThis research builds on Bowen and Schneider’s (2014) seminal service climate framework to account for a mix of human and AI-based employees.

Factors that Affect Employee Performance

This research aims to determine (1) The influence of personality on the performance of Solok Regency Tourism and Culture Service employees (2) The influence of work orientation on the performance of Solok Regency Tourism and Culture Office employees (3) The influence of employee placement on the performance of Solok Regency Tourism and Culture Office employees.This research was conducted on the performance of Solok Regency Tourism and Culture Office employees. The type of research used is quantitative descriptive research. The data used is primary. The results of the research show that: (1) Personality influences the performance of Solok Regency Tourism and Culture Department employees, as evidenced by the tcount value of 3.977 which is greater than ttable at the 5% significant level, namely 2.01410, so 3.977 > 2.01410 and the probability value is significant equal to (0.000 < 0.05); (2) Work orientation influences the performance of Solok district Tourism and Culture Department employees, as evidenced by the tcount value of 4.031 which is greater than ttable at the 5% significant level, namely 2.01410, so 4.031 > 2.01410 and the significant probability value is (0.000 < 0.05); (3) Employee placement influences the performance of Solok Regency Tourism and Culture Department employees, as evidenced by the tcount value of 3.003 which is greater than ttable at a significant level of 5%, namely 2.01410, so 3.003 > 2.01410 and the significant probability value is (0.004 < 0.05); (4) Personality, Work Orientation, and Employee Placement on the Performance of Solok Regency Tourism and Culture Office Employees, with a coefficient of determination (R2) of 0.822 or 82.2%, and the remaining 17.8% is influenced by other variables outside the variables in this research, such as motivation, service quality, and others.

Police Performance in Police Record Certificate Services at Tomohon Police Station

The main aim of this research is to analyze and describe the performance of the police in SKCK services at Tomohon Police. The approach used is descriptive qualitative. The number of informants in this research was 10 people. Data collection techniques use observation, interviews and documentation. Data analysis through data collection, data reduction, data presentation and confirmation of conclusions. The research results based on the four research focus indicators show that: 1) the SKCK service performance of police employees is not optimal, resulting in slow work of employees; 2) Obstacles that occur, such as if there are many applicants who apply for SKCK, there can be a lot of queues and it takes quite a long time for each person, so it gives the impression that the service is slow and unsatisfactory and there are still many applicants who do not understand the online SKCK registration even though the steps have been explained; 3) There are still police employees who are not disciplined, such as those who are late coming to the office; 4) The public's response regarding SKCK services is good and positive but they still receive constructive complaints, suggestions and complaints. It was concluded that the performance of the SKCK service for police employees was not optimal because there were still problems in the SKCK service. In performance management, it is important for superiors to measure, manage and improve the performance of police employees continuously.

The Impact of Digital Transformation on Service Models and Employee Skill Requirements in Taiwan's Real Estate Brokerage Industry

This paper investigates how digital transformation impacts service delivery models and employee skill requirements in Taiwan's real estate brokerage industry. Through a multiple-case comparison approach, data was collected from 200 participants across real estate firms to examine organizational adaptation to technological change. The research employed structural equation modeling and hierarchical linear modeling to analyze relationships between compensation satisfaction (β = 0.45, p < 0.001), digital competency levels, and internal case circulation patterns. Results demonstrate that digital technologies significantly reshape brokerage operations, with digitalized companies achieving 32% higher client acquisition rates and 45% reduction in transaction processing time. Analysis reveals that employee digital literacy accounts for 28% of performance variance, while organizational support systems explain 23% of technology adoption rates. The findings extend service innovation literature by establishing empirical links between compensation systems and digital transformation success, providing a practical framework for technology integration in Taiwan's real estate sector. This research offers evidence-based recommendations for firms implementing digitalization strategies and developing employee capabilities in response to industry evolution.

State of physiotherapeutic service in Irkutsk region: problems and prospects

Purpose of the study. Introduction. Despite the active introduction of physical and rehabilitation medicine into practical healthcare, the specialty «Physiotherapy» has not lost its importance. Along with this, there are problems that complicate the development of the specialty: the absence and non-compliance with modern requirements of the regulatory framework, the unreasonably small representation of physiotherapy in modern clinical guidelines. Resolving these issues is impossible without analyzing the current situation in the departments of the physiotherapeutic network, which will ensure the proper quality of medical care with a high level of safety and satisfaction of the consumer of this medical service and expand the list of physiotherapy technologies in modern clinical recommendations. The purpose of the study is to study the performance indicators of physiotherapeutic units of medical and preventive organizations in the Irkutsk region to assess the dynamics of their development and future prospects. Material and methods. An analysis of data from state statistical annual reporting on the work of physiotherapeutic departments (PTD) and physiotherapeutic offices (FTK) of the Ministry of Health of the Irkutsk region, on the provision of physiotherapeutic medical care in treatment and preventive organizations of the Irkutsk region in the period from 2017 to 2023 was carried out. Results. The quantitative indicators of the work of FTO (FTC) employees were studied, the qualitative components of their activities were assessed, problems in the implementation of physiotherapeutic treatment were identified and ways to eliminate them were determined. It has been shown that negative trends in the development of physical therapy continue: the material and technical base is deteriorating, the staff of doctors and nurses is being reduced, the level of qualifications of specialists is decreasing, and the coverage of patients with physical therapy methods is decreasing. Conclusion. Despite the slight improvement in the quantitative parameters of the activities of physical therapy (FTK), the period of stagnation in physical therapy continues. It is necessary to formulate a regulatory framework for the specialty and expand the role of physiotherapy in modern clinical guidelines. This is the basis for motivating employees of the physiotherapy service and the influx of young personnel.

Seroprevalence and Risk Factors for Cysticercosis in Mexican Americans in Starr County, Texas.

Cysticercosis is a parasitic infection and neglected tropical disease caused by Taenia solium, or the pork tapeworm. Cysticercosis with central nervous system involvement, or neurocysticercosis, is a leading cause of chronic headaches and epilepsy in endemic regions, including Latin America and Asia. In the United States, the epidemiology of cysticercosis has not been well described. We conducted a cross-section serosurvey of Mexican-American adults residing along the Texas-Mexico border (Starr County, Texas) and identified an overall seroprevalence of 7.4% (45/605) for cysticercosis. Brain imaging studies conducted on seropositive study participants identified lesions consistent with calcified neurocysticercosis in 2 of the 45 seropositive individuals. Female sex (p = 0.021), employment in healthcare, caregiving, or social service (p = 0.002), and indoor occupation (p < 0.001) were found to be significantly associated with seropositivity. Further study is needed to evaluate the burden of neurocysticercosis and local transmission risk in this community.

Family caregiving experiences of medical school faculty: high prevalence, high strain, and low resource awareness

BackgroundAdult caregiving can be demanding and stressful, especially when the caregiver is employed. As the age of the U.S. population and workforce increases, more adults are providing care to aging family members.ObjectiveTo understand the prevalence and aspects of the caregiving experience and caregiving strain among department of medicine faculty members, and to gauge their awareness and utilization of caregiving resources.DesignWe used a cross-sectional survey design. A questionnaire survey was developed and launched in Redcap in October, 2022, and an invitation was emailed followed by two reminders to all full-time and part-time faculty members (N = 1053) in our department of medicine.Main measuresFaculty demographics, caregiver status, caregiving details, degree of mental or emotional strain, and knowledge of and use of employer and external caregiver resources.Key resultsOf the 1053 faculty members who received up to three email survey invitations, 209 (20%) responded of which 76 (36%) were current caregivers and 117 (56%) were non-caregivers. Among the 76 current caregivers, 53 (70%) reported providing care for parents or parent-in-laws and 9 (12%) reported caring for a spouse. One-third of current caregivers reported caring for individuals with Alzheimer’s disease or dementia/memory problems. Ninety-five% of current caregivers reported some or a lot of caregiving strain. A wide variation in knowledge of and use of employer and external caregiver resources was reported.ConclusionsDepartment of medicine faculty who provide adult caregiving report a high prevalence of strain and wide variation in knowledge of and use of employer and external caregiver support services, suggesting opportunity to better understand where gaps exist in providing support for caregivers.

The role of digital competence in improving service quality and employee performance

Orientation: Digital acceleration forces all public service organisations to prepare to shift from traditional methods to digital methods. Thus, this phenomenon challenges today’s public service organisations to present new service innovations with technological elements to create superior performance.Research purpose: This study aims to explore and analyse the impact of digital competence, smart digital services, and service quality on the performance of public service employees.Motivation for the study: Human resources in public service organisations face many challenges, namely how to adapt to technology and create effective services to improve service quality and employee performance.Research approach/design and method: This study was conducted in all government organisations in Central Java province, Indonesia. The sampling technique used was proportional random sampling, so that a sample of 262 civil servants was obtained. This study uses a quantitative method with Structural Equation Model (SEM) analysis.Main findings: The study results show that digital competence has a positive impact on intelligent digital services, which significantly improves service quality and ultimately has a positive impact on employee performance.Practical/managerial implications: The results of this study provide important insights for policy makers in the Central Java Provincial Government, Indonesia, to determine the direction of digital competence development and service innovation in achieving positive performance.Contribution/value-add: This study provides a roadmap for public service organisations to develop employees who can adapt to digital competencies and smart digital services to achieve maximum performance.

A Questionnaire-based Research and Analysis Report on the Demand and Status of Language Services in the Energy and Power Industry in Hebei Province

This report analyzes the demand for language service professionals in Hebei’s energy and power industry from three key perspectives: enterprise requirements, translation education, and student employment planning. The 45 valid questionnaires cover four key aspects related to enterprises including the business scope, international business activity, language service team building and employment requirements. Despite the energy and power industry in Hebei Province have made significant strides in international collaboration, there is a gap between professional training and industry requirements. Enterprises demand language service personnel to maintain proficiency in terminology, have industry knowledge, master technical competence, and own international communication skills that most translation students lack. It can be seen that there are issues with the alignment between educational content and the actual need of enterprises. In addition, the results from teachers’ survey identified challenges in terms of aspects of teaching methods, curriculum setting, and the cooperation with enterprises. The report thus recommends to enhance the professional skills and industry knowledge of energy and power language services of translation students through various measures, including establishing professional knowledge bases and terminology bases of energy and power, designing relevant courses and practical projects, and strengthening school-enterprise cooperation. By performing these practices, it could better adapt to the future energy and power industry market demand. Furthermore, this report emphasizes that the education system needs to better adapt to the development of the industry, especially in the cultivation of interdisciplinary language service capabilities, and strengthen cooperation with energy and power companies to jointly develop language service talent training programs that meet the specific needs of the industry.

Using the five-factor questionnaire to study the personality of a specialist-cynologist of the security agencies of the Russian Federation

The article presents the results of using the Russian-language version of the “Big Five” personality questionnaire, in which personality is considered as a structure consisting of 5 factors, including many secondary factors. The subject of the study are psychological characteristics of the personality of dog handlers of law enforcement agencies of the Russian Federation (hereinafter referred to as RF) at various stages of professionalisation. The author emphasises the relevance of studying and further psychological support of the professional development of dog handlers, with consideration to the fact that specifics of their service and professional activities in order to ensure the security of the country have no analogues and are unique. The results of a focused interview with experienced dog handlers with extensive experience in service cynology have formed the basis for constructing a psychograph for a specialist in the profile in question. Using the “Big Five” methodology, it is possible to identify the characteristic features of cadets studying in the field of training “Animal Science”, profile “Cynology”, and employees of canine services of the law enforcement agencies of the RF. The author correlates the results obtained and notes the correspondence of the psychological qualities of both groups of respondents to the professionally oriented qualities presented in the psychograph of a specialist dog handler of the law enforcement agencies of the RF. The five-factor questionnaire adapted by A.B. Khromov adequately describes the psychological characteristics of an individual and can be used in the study of various aspects of its professional development.

Job satisfaction and turnover: The role of creativity, engagement, and decent work amongst employees

Orientation: The South African public service faces the challenge of a high labour turnover among its employees. There is a need for strategies to not only keep employees happy at work but also to retain them.Research purpose: The study investigates the determinants of job satisfaction and turnover intention accounting for the role of employee creativity, engagement and decent work.Motivation for the study: There is a need for strategies to not only retain employees within the public service but also to ensure the employees are satisfied with their jobs.Research approach/design and method: A cross-sectional survey was conducted with a convenience sample of 304 employees working within the South African public service in the Eastern Cape province of South Africa. The Statistical Package for the Social Sciences (SPSS) (version 25) and the Linear Structural Relations (LISREL) software packages were used to analyse data.Main findings: It was established that higher ratings of decent work experience relate positively to employee ratings of engagement in the work and that they also influenced outcomes such as job satisfaction and employee turnover intentions.Practical/managerial implications: The findings are a useful precursor in improving not just the work experience for employees but also work related outcomes such as job satisfaction and turnover intention.Contribution/value-add: The study findings give practical interventions to address the challenge of high turnover and the dearth of job satisfaction among public service employees.

The Impacts of Supervisor Support on Employee Service Performance: A Change Perspective

Predominantly based on a static perspective, existing studies have documented that supervisor support is a key facilitator of front-line employees’ service behaviors. Incorporating a change perspective, our study examines the effects of daily shift and variability in supervisor support on employees’ service performance at both the within- and between-person levels. We draw on affective events theory to propose positive affect as the underlying mediating mechanism and examine the moderating role of employee self-control capability. We test the hypotheses using data from 56 front-line service employees across 10 consecutive workdays ( N = 547) and from their supervisors in the follow-up survey. The results indicate that, at the within-person level, an upshift (downshift) in daily supervisor support is positively (negatively) related to daily positive affect, leading to higher (lower) levels of daily service performance. At the between-person level, variability in supervisor support is negatively related to employees’ positive affect, which in turn, reduces their service performance. A lower (versus higher) level of employee self-control capability at the between-person level enhances the within-person relationship between daily supervisor support change and daily positive affect and the between-person relationship between variability in supervisor support and employees’ positive affect. Theoretical and practical implications are discussed.

The Role of Gender (M/F) in the Workplace: The Case of Municipality of Athens, Greece

Purpose: This article presents the results of a survey conducted on employees of the municipality of Athens, Greece, in the context of an extensive survey on the implementation of the European Charter for Gender Equality in Local Communities and regarding stereotypes and discrimination between men and women in the specific survey population. Methodology: In particular, a survey was developed aimed to investigate the existence of stereotypical perceptions about gender within the Municipality and the absence of awareness of the need to integrate gender equality in all municipal policies. The survey was conducted between June and September 2023, online. A total of 258 employees in various Services and Organizations of the municipality of Athens participated in the survey, 71% women and 27% men, with an average age of 49 years old. The results of the research show that the gender of employees had a negative impact in the working life for women, confirming its role in inequalities and reduced opportunities for career development. Findings: The results also revealed that women in greater degree compared to men, have suffered a slowdown in their professional development due to their personal-family responsibilities, demonstrating that balancing work and family life is a difficult equation, especially for female employees. The study highlights persistent gender disparities, impacting work life balance and career progression for women. Unique Contribution to Theory, Practice and Policy: Its findings suggest a need for targeted policies that address gender-based barriers, promoting a more equitable work environment in municipal roles.

Mothers' and fathers' experiences of breastfeeding and returning to paid work after birth: A mixed-method study.

This mixed-method study explored the experiences of mothers and fathers combining breastfeeding with returning to paid employment after childbirth. Tasmanian State Service employees participated in an online survey and phone interviews. A total of 130 parents completed the survey, and 42 participated in 60-min phone interviews. The survey had more female respondents (109) than male (21), and only 4 of the 42 interviews were with fathers. The sample consisted mainly of professional women (84%) and men (16%), predominantly Australian-born (88%). Two-thirds of participants worked part-time (62%), taking either unpaid (52%) or paid leave (61%) within the first 12 months after birth. The majority (88%) preferred to breastfeed, with the mean age of the first formula feed being 4.1 months. A narrative analysis of the qualitative data, informed by work-family conflict theory, reveals that transitioning back to paid work while breastfeeding is challenging for both mothers and fathers. Parents face multiple conflicts between paid work, family responsibilities and maintaining breastfeeding. The emotional and physical demands of feeding, expressing, storing and transporting breast milk, combined with often inadequate workplace facilities, policies and gender discrimination, add to parental pressure. Mothers bear the greatest burden, while fathers' roles and needs are often overlooked in the workplace. The major finding of this study is that breastfeeding is insufficiently recognised as an integral part of the return-to-work process for both parents, generating a form of work-family breastfeeding conflict, where work (part-time or full-time) interferes with family responsibilities and breastfeeding. Family-friendly breastfeeding policies based on equity principles are needed to address workplace gender inequality and discrimination and better support parents in combining work and breastfeeding.

Analisis Strategi Optimalisasi Share Market pada Produk Simpanan Berjangka : Studi Kasus Produk Simpanan Berjangka di KSPPS BMT Fastabiq

KSPPS BMT Fastabiq has a term savings product. The savings have not been recognized and used by people outside Cepogo Village. The purpose of this study was to determine how the strategy of optimizing market share in term savings products. The method used in this research uses qualitative research methods using data from interviews directly with managers and tellers. data collection techniques used through interviews and observations. The results showed that KSPPS BMT Fastabiq uses several strategies to increase market share in term savings products including promotional strategies (word of mouth, ball pickup and social media), product excellence (uncertain profit sharing system every month and get a deposit note) service strategies (employee services and room facilities) KSPPS BMT Fastabiq has several obstacles in increasing term savings products lack of understanding of the uncertain profit sharing system every month and the lack of marketing department at KSPPS BMT Fastabiq.

Analisis Peran Bawaslu Provinsi Jawa Timur dalam Pengawasan Netralitas ASN pada Pemilihan Umum

General elections are a form of a country's democratic system. The General Election Supervisory Body is one of the agencies in organizing general elections which is responsible for supervising general elections so that they run honestly and fairly. This research aims to determine the role of the East Java Province Bawaslu in monitoring the neutrality of the State Civil Apparatus in the Election. The method used in this research is descriptive qualitative with data collection techniques through observation, interviews and documentation. Analysis of this research data uses the theory put forward by Sururama and Amalia (2020:44) explaining the stages of supervision which consist of setting implementation standards, determining measurement of activity implementation, comparing activity implementation with standards and analyzing deviations, and taking corrective action. The research results show that there is SKB Number 2 of 2022 concerning Guidelines for the Neutrality Development and Supervision of State Civil Service Employees in the Implementation of General Elections and Elections. Apart from that, Bawaslu also held declaration activities to increase the neutrality of ASN during the election and take action against violations that occurred according to the rules.

PENGARUH BUDAYA ORGANISASI DAN DISIPLIN KERJA TERHADAP SEMANGAT KERJA PEGAWAI PADA DINAS PERHUBUNGAN KOTA BIMA

This research aims to determine the influence of organizational culture and work discipline on the work spirit of Bima City Transportation Department employees. The approach used in the research is an associative approach. The population in the study was 188 people with a sample of 32 ASN people. The data collection techniques used were observation, questionnaires and literature study. The data analysis techniques used were validity and reliability tests, classical assumption tests, multiple linear regression analysis, correlation coefficient, coefficient of determination, T test and F test which were processed using the Statistical Product and Service Solution (SPSS) version 20 program. that Organizational Culture and Work Discipline simultaneously have a significant effect on the Work Morale of Bima City Transportation Service Employees.

Evaluating the social return on investment of dance movement for wellbeing in the prevention of burnout among healthcare staff: a study protocol.

Improvement in the National Health Service (NHS) employees' mental well-being and staff retention are current key issues. Evidence indicates that dance movement therapy (DMT) has been effective in improving mental health and well-being; however, a social return on investment (SROI) evaluation on DMT interventions aimed at NHS staff has not been performed. This protocol for an SROI study will explore the social value generated from DMT, specifically 'The Body Moving Self-Compassion' programme, as measured by the increase in personal well-being and resilience experienced by participants. The SROI evaluation aims to measure the monetary and social value generated through DMT by placing a monetary value which is essential for sound policy in accessing investment while contributing evidence of dance/movement's impact on health. SROI is a pragmatic form of social cost-benefit analysis which uses quantitative and qualitative methods to value relevant costs, outcomes and associated impact. A mixed-methods approach design (focus group, online questionnaire and semistructured interviews) will be employed in this SROI study. SROI takes a societal perspective and considers relevant and significant outcomes for participants. Monetary values which often do not have a market price are then assigned to these outcomes. Contingent valuation is integrated into this study to estimate individuals' choices, preferences and values associated with DMT. The social value generated by the identified outcomes will then be estimated in a similar way to cost-benefit analysis, and the ratio of social value generated per £1 invested is then calculated. Ethical approval for this study has been granted by the Faculty of Life Sciences and Education Ethics Subgroup at the University of South Wales, with Reference No. 230 236LR. The findings from this SROI study will result in a report and academic publications.

Does Strategic Planning for Interpretive Services Improve Organizational Performance Across the U.S. National Park Service?

Theoretically strategic planning improves management activities, employee motivations, and ultimately, organizational performance. Comprehensive interpretive planning, a form of strategic planning, also should theoretically assists organizations that provide interpretive services by identifying audiences, key stories, interpretive themes, and goals regarding visitor experiences. However, many in the field find both the process as well as products associated with strategic planning ineffective. This study sought to examine the influence of strategic planning on strategic management, and the influence of both on workplace conditions, employees’ organizational commitment, and organizational performance. We created an online questionnaire and administered it to all National Park Service (NPS) employees with Interpretation &amp; Education responsibilities at any of the 424 NPS units in 2023. Results suggest that strategic plans are important both for employees’ commitment to the organization and for the organization’s overall performance. Results also suggest that strategic management activities, which include holding employee’s accountable for work tasks; regularly seeking to improve programs and services; collaborating with external stakeholders and partners; communicating clear job performance expectations and feedback; having clear goals and measuring performance toward these goals are also important for improving employees’ commitment to the organization and for overall performance. The implications for theory and practice are discussed.

Central obesity and associated factors among public service employees in Adama Town in Ethiopia

The prevalence of obesity is rapidly increasing, contributing to 678 million obese adults and rapidly increasing in lower-income countries. This study assessed the magnitude of central obesity and associated factors among public service office employees in Adama Town in the Oromia Regional State in Ethiopia. An institutional-based cross-sectional study was conducted from January 1 to February 26, 2020, among 590 public service employees. The data were collected by using interviewer-administered questionnaires and anthropometric measurements. The data were coded, entered, cleaned, and entered into Epi Info version 7, and subsequently exported to SPSS version 26 for statistical analysis. Binary logistic regression was used to check the associations between the explanatory and outcome variables. The adjusted odds ratio at a 95% confidence interval was used to estimate the strength of associations. A P value < 0.05 indicated statistical significance. The overall prevalence of central obesity among public service office employees was 24.2% (95% CI 20.9, 27.8). In a stratified analysis, the prevalence of central obesity was 29.9% in male and 14.9% in female employees. The multivariate analysis showed that using motorized transportation (AOR = 2.20, 95% CI 1.110, 4.385), eating food out of the home (AOR = 1.76, 95% CI 1.107, 2.800), drinking alcohol (AOR = 1.85, 95% CI 1.104, 3.128), being aged 33–42 years (AOR = 3.83, 95% CI 1.964, 7.472), 43–52 years (AOR = 4.34, 95% CI 2.151, 8.765) and 53 years and above (AOR = 10.33, 95% CI 3.783, 28.242), not engaging in moderate physical activity (AOR = 2.32, 95% CI 1.484, 3.631) and having a chronic illness (AOR = 1.97, 95% CI 1.177, 3.316) were statistically associated with central obesity among public service office employees in the study area. Nearly 25% of public service employees in the town had central obesity, which is a risk factor for metabolic syndromes. Mode of transportation, eating food out of home, drinking alcohol, age, level of physical activity, and presence of chronic illnesses were found to be independent predictors of central obesity. The public administration in the town should design a feasible preventive strategy to reduce the burden of obesity among public service employees in the study setting.