Sector In Jordan Research Articles

The effect of customer lifestyle patterns on the use of mobile banking applications in Jordan

In the last few years, a crucial business trend has been derived from the information systems (IS) discipline called 'mobile banking applications'. This trend has focused upon conducting financial banking services with the help of smart mobile devices, and now has attained great importance. This study aimed to highlight the importance of mobile banking applications within the banking sector in Jordan. Data were collected using a self-administrated questionnaire from 300 participants from three banks in Jordan. The results indicated that there were no statistically significant differences between the lifestyle patterns of mobile banking applications of users and non-users. However, the lifestyle patterns of users had some common themes; fashion consciousness, leadership traits, family concern, health consciousness, carefree, community conscious and practicality had significance impact on mobile applications users, but cost consciousness had no significance impact on the rate of usage of mobile banking applications by users. Based on the research findings, a number of recommendations are suggested.

The implementation of e-government and the trust of citizens in public sector performance: the mediating role of service quality

ICT and e-government are known to have a number of different effects on the service quality provided across the public sector, as well as on the perspectives and attitudes of citizens, although the effects have remained under much discussion by political observers when considering that citizens' trust in the performance of the government has witnessed decline. This work analysed the perspectives of the service recipients within the public sector in Jordan. The work carried out an analysis centred on citizen trust towards public sector performance through the role of e-government adoption. An integrated model underwent development, emphasising the link recognised between the application of e-government and the effects of public sector on citizen trust, with public sector effects mediated through the quality of services provided. The study sample encompassed 622 service recipients, with structural equation modelling applying to determine the link through examining the respondent assessment chosen through a random technique. The research results show a clear link between e-government and citizen trust. The work considers the effects of the results and accordingly makes recommendations in regards possible practical uses.

The effect of total quality management practices on the performance of enterprise resource planning projects: the case of Jordan

This paper aims at studying the relationship between the total quality management practices and the performance of the Jordanian enterprise resource planning projects. In this research, nine factors were used to measure TQM practices. The questionnaires were distributed to 27 companies. Exploratory factor analysis method was used to analyse data. Results indicate that TQM practices have a significant positive effect on the ERP projects performance, with a significant value for process control and information technology. Improving the performance of ERP projects is essential as ERP sector in Jordan is considered as an important sector. Research efforts related to implementing TQM in such organisations to improve their performance are rare. The importance of this study is that it inspects the relationship between TQM practices and the performance of ERP projects in Jordan while there are no research papers studying the effect of TQM practices and ERP projects performance in Jordan.

Impact of human resources management practices on workplace knowledge-hiding behaviour

Knowledge can be a strategic asset for organisations, particularly for knowledge-intensive organisations. Drawing from social exchange theory (SET), this study examines the direct relationship between human resources management (HRM) practices and workplace knowledge-hiding behaviour (WKHB). This study analyse data obtained from 270 organisational employees in the telecommunication and information technology sector in Jordan using a quantitative approach and applying partial least squares structural equation modelling with bootstrap resampling. The findings suggest that HRM practices reduce knowledge-hiding behaviour in terms of recognition, fair rewards, competence development, and information-sharing practices. In addition, this study found that employee education is positively related to workplace knowledge-hiding behaviour: higher-educated employees hide information more than their counterparts. These findings offer a better understanding of the relationship between HRM practices and workplace knowledge-hiding behaviour in a developing country context.

The Effects of Intellectual Capital on Firm Performance of Industrial Sector in Jordan

This paper aims to examine whether intellectual capital (IC), measured through the value-added intellectual coefficient (VAICTM) affects the firm performance of the industrial sector in the Amman Stock Exchange (ASE). Methodology: The sample comprised 50 industrial companies listed in ASE over the period 2008-2017. The methodology included estimating the impact of IC, measured through VAICTM and its components on the market to book ratio (M/B) and earning per share (EPS). Research hypotheses were tested through the display of descriptive statistics, multicollinearity, normality tests, correlation matrix, and multiple regression models. Main Findings: The results indicate a positive relationship between VAICTM with the M/B ratio and EPS. As for the M/B ratio, the result is a positive significant relationship for the CEE but not for the SCE, and HCE. However, the results are counterproductive for EPS and found HCE, and SCE has a significant impact on the EPS but CEE not significant. Applications: The results suggest that industrial companies in Jordan must hold practical and knowledge experiences because it is vital for their competitive advantage, and must reduce unemployment rates by employing new employees with expertise and skills. The present study integrates previous methodologies in order to investigate the relationships between IC and firm performance of industrial companies listed on the ASE. Novelty/Originality of this study: This study extends previous studies on intellectual capital and firm performance in Jordan by incorporating more samples and the latest period of study. In addition, it also shed some new findings on the effect of intellectual capital on the M/B ratio and EPS.

Impact of human resources management practices on workplace knowledge-hiding behaviour

Knowledge can be a strategic asset for organisations, particularly for knowledge-intensive organisations. Drawing from social exchange theory (SET), this study examines the direct relationship between human resources management (HRM) practices and workplace knowledge-hiding behaviour (WKHB). This study analyse data obtained from 270 organisational employees in the telecommunication and information technology sector in Jordan using a quantitative approach and applying partial least squares structural equation modelling with bootstrap resampling. The findings suggest that HRM practices reduce knowledge-hiding behaviour in terms of recognition, fair rewards, competence development, and information-sharing practices. In addition, this study found that employee education is positively related to workplace knowledge-hiding behaviour: higher-educated employees hide information more than their counterparts. These findings offer a better understanding of the relationship between HRM practices and workplace knowledge-hiding behaviour in a developing country context.

Financial Inclusion Indicators and their Effect on Corporate Profitability

The main objective of this research is to figure out the effect of financial inclusion indicators on the profitability of firms looking specifically on the banking sector in Jordan. The researchers used the applied approach relying on data of financial inclusion indicators published by the Central Bank of Jordan, World Bank, and Jordanian commercial banks. A regression analysis is employed to examine the relationship between financial inclusion and bank profitability (Return on Assets). Findings of the study showed that there is a significant relationship between financial inclusion and firm profitability. The study recommends that Jordanian commercial banks should increase access to financial services through different channels and tools in order to increase financial inclusion in the Jordanian community.

National Culture, Trust, Social Networking and Knowledge Sharing Within a Knowledge-Intensive Sector: A Mediation Analysis

The aim of this study is to investigate the effects of the four national culture (NC) dimensions of uncertainty avoidance, collectivism, power distance and masculinity on knowledge sharing. In addition, this study aims to examine the mediating effects of trust and social networking on the relationships between the four NC dimensions and knowledge sharing (KS). A theoretical model was developed, and a questionnaire-based survey was designed and targeted a 'knowledge intensive' sector, namely the healthcare sector in Jordan. Findings show that collectivism and uncertainty avoidance were the only two dimensions found to have a positive and significant effect on knowledge sharing, trust as well as social networking. Both trust and social networking were found to have positive and significant effects on knowledge sharing. Trust fully mediated the effect of collectivism on knowledge sharing and partially mediated the effect of uncertainty avoidance, whereas social networking was found to have a partial mediating effect. In conclusion, the study has contributed to the extant NC and KS literature by complementing studying a nation's distinctive cultural traits' on an organisational-level routine.

Relational Contracting in the Building Sector in Jordan as a Substitute to Conventional Formal Methods

The socioeconomic policies within the Hashemite Kingdom of Jordan aim to enhance the Public-Private Partnership (PPP), one of the Relational Contracting models, to encourage investment, improve public services, upgrade infrastructure and boost financial resources, in line with Jordan 2025 Vision (Ministry of Municipal Affairs, 2014). The construction sector itself has a growth plan of 5% in order to meet this vision, however, it suffers many difficulties. This paper aims to highlight one of the main problems (i.e., wrong choice of the contracting model) that causes a significant effect on the project as well as create a practical project management tool that supports the decision-making process at the concept stage of projects in Jordan. The project context (internal and external factors) has been linked to different parts of the contracting model; contract forms, compensation forms and co-operation forms “Fig. 1”. The aim is to find the relationship between each factor within every part of the contracting model. Consequently, identify how all these relationships could affect the process of selecting the cooperation form, between the owner and the contractor(s). Semi-structured interviews with parties who have actual experience with relational contracting in the Jordanian construction sector have been conducted. The main findings of this research led to the creation of a project management tool that supports the decision-making process at the concept stage of projects in Jordan, regarding relational contracting. These findings suggest that relational contracting is the right choice for complex projects within the context of critical resources, critical resources and lead-time and uncertainties.

Economic Growth and the Optimal Size of the Public sector in Jordan

The relationship between the size of public sector and the rate of economic growth has been widely examined empirically in different countries. Most applied studies confirmed the validity of the inverse relationship between the increasing role of the state in the economy, measured by the ratio of public spending to gross domestic product and rates of economic growth. These studies estimated the optimum rate that would guarantee achieving the highest economic growth rates. This study aims to analyses this relationship for the case of the Jordanian economy. Using a theoretically justified econometric model, the researchers have utilized an ARDL econometric technique to quantitatively assess this relationship for the period (1970-2018). The study relied on official data related to the gross domestic product published by the Central Bank of Jordan and official data related to public spending and public revenues published by the Jordanian Ministry of Finance. The econometric results of the study confirm the existence of an inverse relationship between the size of public sector and the rate of economic growth in Jordan, which may lend support to the hypothesis of the Armey curve. The optimal size of the government (public sector) is estimated to be about 26 percent, which is much lower than the actual average government size in Jordan. The researchers recommend the need to gradually cutting down the size of public sector through adjusting the real spending structure and restructuring the independent public institutions. The restructuring of independent public institutions requires the abolition of institutions that are not economically feasible and constitute more financial burdens on society on the one hand, and the merging of a number of them into an independent public institution that provides its services to the community in an efficient and effective manner. Researchers also recommend the need to continue privatizing the public sector and activating the role of partnership between the public and private sectors. Keywords: size of public sector, government spending, economic growth, ARDL, privatization.

Measuring Customers Satisfaction of Islamic Banking Sector in Jordan

This study measured the satisfaction of customers with the quality of Jordanian Islamic banking services. This study investigated the effect of customer satisfaction factors (quality of services, trust, and institutional image and the confidence of customers) in Islamic banks on their satisfaction with their services. The sample size consisted of 186 clients of Jordanian Islamic banks. The paper used simple and multiple linear regression methods. The major findings revealed that there is a positive significant impact of elements (services quality, customer confidence, and institutional image) in customer satisfaction with their services. The sample of this paper does not cover the total number of customers of Islamic banks in Jordan and did not take into account all the factors that affect the satisfaction of customers. In the future, it could be a more comprehensive study done in Arab countries. This result is highly relevant with immediate practical implications. This study is intended to help Jordanian Islamic banks' management develop their marketing strategies. This is important for the survival of this type of bank.

Talent Management and Service Quality in the Jordanian Information Technology Companies: Conceptual Framework

The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.

An assessment of economic sustainability in broiler enterprises: Evidence from Jordan

Assessing economic sustainability is crucial to measure livestock enterprise success. This study is aimed at assessing the economic sustainability of broiler enterprises in Jordan. To achieve the goals of this study, 94 broiler farms were surveyed. A multi-stage sampling technique, descriptive statistics, and simple economic analysis were adopted. The investigated farms’ economic viability, which is the best indication for sustainability, is measured through profitability, liquidity and productivity indicators. The values of the economic sustainability indicators used in this study to assess profitability, liquidity, and productivity showed that the broiler sector in Jordan is economically viable and sustainable. Investors in livestock activities in Jordan are advised to invest in the broiler industry as it is with high economic sustainability.

The Moderating Effect of Electronic-HRM on Training and Employee Performance Relationship: A Moderated Model

The current study addressed the effect of electronic-human resource management (e-HRM) as a moderating variable on training practices and employee-level performance relationship, as guided by the contingency theory and social exchange theory in the context of a developing country. Through the application of a self-administrated questionnaire, data were collected from respondents (n = 592) operating in the private sector of Jordan. Notably, structural equation modelling (SEM) with smart partial least square (PLS) was applied; the results confirmed the hypothesised model, as training practices and e-HRM use significantly affect employee performance. Further, e-HRM was seen to significantly moderate the relationship. In addition, discussion for the implications, direction and suggestions for the future body of literature were introduced.

Dynamic interactions among the industrial sector and its determinants in Jordan

The industrial sector is one of the most vital sectors in the national economy, so different local and global factors affect its performance. The study examines the impact of the global and local macroeconomic variables on the industrial index of the Amman Stock Exchange. This study covered the period from January 2007 to December 2016, which is considered as a crucial period in the Middle Eastern countries. This period encompasses the worldwide economic meltdown from 2007 to 2008, the Arab spring of 2010 and the wars in Syria and Iraq from 2012 to 2014. The macroeconomic variables used in this study as domestic variables from Jordan were the deposit interest rate (IN), inflation rate (INF), money supply 2 (MS2), trade balance (TR), producer price index (PPI) and the industrial production index (IPI). At the same time the global oil price (WTI) was used as a global factor to measure the external shocks. This study used the ARDL bound testing approach to examine the co-integration, short-run and long-run relationships. Moreover, Granger causality test was used to detect the causality relationship in the short and long run between the selected macroeconomic indicators and the industrial index. It was found out that the inflation rate positively influenced the industrial index, which provides some evidence that the industrial sector in Jordan acts as a hedge against inflation. In addition, the global oil price showed a significant negative impact on the industrial sector. Some important implications for investors, government bodies, and policymakers are discussed.

An assessment of nurses' knowledge regarding noise in intensive care units in Jordan

BackgroundNoise in intensive care units (ICUs) is harmful and might delay patients’ recovery and lengthen their hospital stay. Also, noise exposure has been known to have many adverse effects on professionals working in these settings. There is a lack of knowledge among health care providers regarding ICUs noise issue. PurposesTo assess the knowledge of Jordanian ICUs nurses regarding noise, and to determine the association among their knowledge and certain demographic variables. MethodA descriptive correlational cross sectional design was used. A total of 203 nurses working in ICUs at hospitals from major health care sectors in Jordan were recruited. ResultsFindings revealed that knowledge about noise in ICUs is insufficient. The correct answer score for the entire knowledge questionnaire was 10.08 out of 21 (SD = 2.69). Also, a significant positive relationship existed between level of knowledge among ICUs nurses and their years of experience (p < 0.05). ConclusionAdditional efforts are required to efficiently handle ICUs noise problem especially by knowing that majority of noise sources in ICUs were modifiable. It is essential to enhance nurses’ knowledge and increase their awareness regarding ICUs noise problem.

The prevalence and severity of potential drug-drug interactions among adult polypharmacy patients at outpatient clinics in Jordan

ObjectiveTo assess the prevalence of potential drug-drug interactions (pDDIs) among polypharmacy patients in Jordan using Lexicomp®. Additionally, this study aims to categorize and rate the identified pDDIs according to interaction risk, severity, and reliability. MethodsA descriptive cross-sectional study was conducted at six different hospitals representing different public health sectors in Jordan (ministry of health, royal medical services, and university-affiliated hospitals). Polypharmacy patients from outpatient clinics (e.g., cardiology,& and internal medicine) were identified, recruited, and interviewed by clinical pharmacists. pDDIs were assessed using the Lexicomp® mobile application and classified according to interaction risk rating, severity, and reliability rating. Furthermore, the prevalence of pDDIs across chronic medical conditions was assessed. P-value <0.05 was considered as significant. ResultsA total of 801 patients with polypharmacy were identified. The average number of drugs per patient was 6.6 ± 1.96, with an average of 4.2 ± 3.0 pDDIs per patient. Potential drug-drug interactions were detected in 769 patients (96%), with a total of 3359 interactions. Blood pressure lowering agents were involved in 39.9% of the pDDIs. Cardiovascular system drugs contributed to the largest share of pDDIs (46.6%). While diuretics had the major share of interactions among cardiovascular system drugs (16.2%), drugs used in diabetes had the highest share across all groups (17.1%). The majority of pDDIs were of “C” risk rating with a moderate interaction severity, whilst 1.6% of pDDIs could have been avoided in the first place as the concurrent administration of these agents is contraindicated (i.e., risk rating X). Patients with cardiovascular diseases, diabetes, chronic obstructive pulmonary disease, gout, and chronic kidney disease were associated with the highest number of potential drug-drug interactions. ConclusionOur study showed that 96% of polypharmacy patients at outpatient clinics have at least one pDDI. Almost half of the detected interactions involved cardiovascular medications. The majority of these pDDIs had moderate severity, with no more than 10% of the interactions requiring therapy modification.

Engagement of Jordanian Physicians in Continuous Professional Development: Current Practices, Motivation, and Barriers.

BackgroundMandatory relicense of all physicians in Jordan went into effect at the beginning of May 2018. The bylaw states that all physicians should engage in Continuing Professional Development (CPD) in order to upgrade their knowledge and maintain competency as a prerequisite to renew their license every 5 years. The characteristics of effective CPD are different from one country to another. Jordan has decided to link CPD to mandatory relicense; however, no research has been done to identify the factors that influence CPD offerings, needs, practices, experiences, and effectiveness in the healthcare sector in Jordan. This paper reviews the history of CPD and CME, and the different options to upgrade and improve the competence of physicians. It explores the current practices, motivation, and barriers for physicians to get engaged in CPD activities in Jordan.PurposeThe purpose of this research was to provide a better understanding of the state of CPD in the healthcare sector in Jordan with a view to informing the development of Jordan’s first CPD framework. The findings of this research will provide policymakers with baseline information concerning current CPD practices, experiences, and attitudes of physicians towards CPD, and enablers and contributors to effective CPD in Jordan.MethodsStratified clustered self-selected participants that represented physicians working at all healthcare sectors in Jordan were used in this study. A structured pre-tested self-reported questionnaire was used to collect the data. A total of 457 physicians were included in the sample according to one-proportion sample size calculation method, and they were distributed among the healthcare sectors based on their shared proportions.ConclusionDespite considerable evidence supporting the role of CPD in maintaining competency of physicians, participating in CPD activities in Jordan is compromised by lack of mandatory laws and barriers related to staff shortage, heavy workload, limited funds, lack of time, and cost. Personal interests and career progression are the top motivators for CPD. Most Jordanian physicians are interested in CPD activities related to health/medical informatics and enhancing their skills in evidence-informed practice. We recommend that future interventions and health policy directions should be informed by these findings in order to optimize uptake of CPD programs in Jordan.

Examining the quantity and quality of online sustainability disclosure within the Jordanian industrial sector: a test of GRI guidelines

Reporting on corporate sustainability practices as being in congruence with social expectations is the core idea of legitimacy theory. Therefore, nowadays many organizations are making efforts to inform their stakeholders about the social, environmental and economic changes in their performance. Consistent with the argument above, this paper aims to examine the quantity and quality of corporate online sustainability information of the industrial sector in Jordan based on the Global Reporting Initiative guidelines. In line with content analysis method, this paper analyzes the quantitative sustainability indicators disclosed during last 7 years (2012–2018) by all the industrial sub-sectors listed on the website of Amman Stock Exchange. The results revealed that although all Jordanian industrial sub-sectors practice of the quantitative sustainability disclosure is in a modest degree in the period of 2012–2018, the emphasis on environmental and economic indicators was less than on social indicators in the corporate online reports. Results on qualitative analysis indicated that, considering all sustainability indicators, only the disclosure on indirect economic impacts, procurement practices, product responsibility, and economic performance have been reported at satisfactory levels of quality but with no compliance of GRI guidelines. According to the obtained results, policy makers in the Jordanian industrial sector should be very important players in order to open the channels of dialogue with corporate managers on the importance of their role in taking more responsibility for their non-financial operations. Consequently, this should ensure more transparent accountability through more quantitative and qualitative sustainability disclosure in the corporate reports.

The Effects of Money Laundering on Monetary Markets Introduction

The aim of this study is to determine the impact of money laundering on: the competition in the financial and monetary markets, the stability of the investment sector in Jordan, the ability of the government to control the monetary policies in Jordan, the attraction of foreign investments to the markets in Jordan and the Jordanian dinar exchange rates. A survey of the components and sample of the study population, composed of employees of the Central Bank of Jordan and the Audit Bureau, was used. A questionnaire was developed as a tool for the study, distributed to the study sample of (35).&#x0D; The study concludes that: Money laundering has a massive effect on monetary markets, competition in the financial and monetary markets, the government&amp;rsquo;s capability to control monetary policies, the investment sector&amp;rsquo;s stability, attracting foreign investments for the marketplace, and Jordanian Dinar&amp;rsquo;s exchange rate. Depending on the results of the study, the researcher recommends Introducing laws and regulations to combat money laundering, fostering the role judicial authorities, empowering prohibiting and punishment of involved financial institutions, confiscating of funds, punishing perpetrators, and developing legal procedures that regulate banks&amp;rsquo;, financial institutions&amp;rsquo; and companies&amp;rsquo; activities.&#x0D; &amp;nbsp;