Abstract
The challenges facing Information technology (IT) companies in Jordan are great. One of these challenges is that companies’ interest in talent management is very slow and is attributed to several reasons. The dependence of many companies in the private sector [IT, health, industry] in Jordan on the minimum wage, which is equivalent to $ 310, because it does not match the economic situation in Jordan and the poverty rate in Jordan, which is equivalent to $ 1200. In addition, the job turnover rate for companies in Jordan and the study includes all sectors in Jordan, including IT companies, where the percentage reached 18.93%. This study aim to examine effect of talent management on the quality of services with competitive creativity as mediating variable and this study will be applied in IT companies in Jordan, and the sample of the study will be employees in this sector, this study provide all recommendations to decision-makers in this sector to apply the best strategies and practices in talent management, which will reflect the impact on the quality of services provided to customers as well as provide a clear vision of best competitive creativity practices that enhance the quality of services and because talent and creativity are linked in achieve the best results. The findings indicated a direct effect among development of talent and quality of service in IT companies in Jordan.
Highlights
Information technology (IT) companies are of great importance at the moment because they are achieving significant growth in achieving the best returns in advanced economies IT companies is integrated into all industries and facilitates the work of companies by saving time, effort and money, the governments have focused on developing and supporting IT at the present time, countries will rely on technology for all their services
Companies must provide the best services and these services are of high quality with high specifications (reliability, safety, responsiveness, access, Journal of Human Resource Management 2020; 8(2): 56-59 communication, ability, tact, customer knowledge, concrete, guarantee, and empathy) in order to achieve the competitive advantage of companies
For measuring the mediating effect that could be determined by comparing the magnitude of the 'indirect' to 'total direct', this research used the variance that accounted for variance accounted factor (VAF) value
Summary
Information technology (IT) companies are of great importance at the moment because they are achieving significant growth in achieving the best returns in advanced economies IT companies is integrated into all industries and facilitates the work of companies by saving time, effort and money, the governments have focused on developing and supporting IT at the present time, countries will rely on technology for all their services. Companies must provide the best services and these services are of high quality with high specifications (reliability, safety, responsiveness, access, Journal of Human Resource Management 2020; 8(2): 56-59 communication, ability, tact, customer knowledge, concrete, guarantee, and empathy) in order to achieve the competitive advantage of companies. These things are difficult for them to compete in the intensifying competition among organizations and in the past years, organizations have competed among themselves by achieving and maintaining the highest level of quality; through covering and fulfilling their consumers’ needs and wants [4]. If the companies enhance and develop employees and deal with talents effectively by attracting and maintaining the best talents, which will positively affect the provision of high-quality trenches that meet the needs of customers
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