Sector Service Providers Research Articles

Developing a Customer Satisfaction Model for Non-Wage Recipients at BPJS Employment Office, West Kalimantan Province

This study aims to develop a customer satisfaction model for BPJS Employment participants who are non-wage recipients (BPU) in West Kalimantan Province. The research focuses on the impacts of Customer Relationship Management (CRM), service quality, government role, and customer trust on participant satisfaction. Using a quantitative methodology with Partial Least Squares Structural Equation Modeling (PLS-SEM), data from 384 respondents was analyzed. Findings indicate that CRM and service quality are significant factors in customer satisfaction, with customer trust enhancing these effects. The government’s role further moderates satisfaction, suggesting policy and regulatory support are essential for public sector service providers.

Understanding current discourses on food poverty on the island of Ireland

Food poverty is an acknowledged social determinant of health and is associated with significant adverse health outcomes(1,2). It is a growing issue on the Island of Ireland, due to a number of factors, including, the COVID-19 pandemic, chain supply issues, inflation and external geo-political events. As news media play a key role in shaping policy discourse(3)and public attitudes(4) towards health and social issues, understanding how the issue of food poverty is framed on the island of Ireland may help health promoters develop alternate framings to better advocate for effective policy measures. The overall aim of this research was to investigate the discursive construction of food poverty in the news media, and to explore public, policy and key stakeholder perceptions of food poverty.A series of interlinked studies were conducted, including analysis of policy documents, analysis of print and broadcast news media reporting on food poverty, and qualitative interviews with news media professionals, members of the public, third sector community organisations and policymakers. In analysing how the topic is framed, the research drew on Entman’s Framing Theory. An integrated knowledge translation approach was adopted throughout the research process.Findings from analysis of policy documents (n = 48), print (n = 81) and broadcast (n = 91) news media, and qualitative interviews with key stakeholders (n = 44) across the island of Ireland revealed four core inter-linked and over-lapping discursive frames, including: political dysfunction, economic dysfunction, social dysfunction, and individual dysfunction. A key finding included differing opinions between participants in the North and the Republic on whether lifestyle (individual dysfunction) or structural (political dysfunction) factors were salient drivers of food poverty. Those who leaned more towards understandings of food poverty that included individual dysfunction showed greater endorsement of individual and community level interventions, while those who leaned more towards understandings that included political dysfunction showed greater endorsement of policy-led interventions. This coherence was not evident in news media reporting, where media discourse more prominently highlighted community-led responses (e.g. charitable food aid), despite acknowledgement of its upstream drivers. Another key finding was the absence of the voices of those experiencing food poverty from news media reporting on the issue. While news media professionals expressed a need for case studies, third sector service providers raised questions about the ethical engagement with vulnerable populations.The research findings highlight that the problem of food poverty is largely depicted through the lens of charity, which precludes obligations for state actors and says nothing of the right to food. Re-framing discussions of food poverty as a health and human rights issue may be a fruitful strategy in addressing the problem. Health promotors, researchers and other stakeholders interested in food poverty should move towards adopting rights-based messaging when translating knowledge, including to policymakers and the media.

Public sector readiness for value co-creation: the diffusion of a governance innovation

IMPACT Public services, particularly in sparsely populated areas, are increasingly required to demonstrate their value—especially in terms of the public benefits they provide to local communities. In Scandinavia, local civil society organizations have long been overlooked as key partners in creating public value together with municipalities. Since 2010, Sweden has been experimenting with collaborative co-creation models that involve both municipal and third sector service providers. This article explores the specifics and reception of such models in rural areas of Finland and identifies the key lessons learned. It delves into the impact of legal frameworks and entrenched public sector norms on the success of these initiatives. The aim is to enhance the understanding of the prerequisites for applying this model among public and civil society actors.

The oral health status and treatment needs of adults with intellectual disabilities in Auckland.

Adults with intellectual disabilities (ID) are known to have poor oral health and complex dental needs requiring treatment under general anesthesia (GA). This retrospective chart review aimed to provide information on the oral health status and treatment needs of adults with ID in Auckland. Data on 1075 adult patients with ID seen through the Auckland public dental service during the period June 2016 to April 2020 were drawn from electronic notes. Analyses focused on age group differences and the characteristics associated with the use of GA for dental treatment. More cumulative caries experience, poorer oral hygiene, and more missing teeth were observed among those who were older. About half (50.8%) of the patients used GA for dental treatment. This proportion was higher among those who were younger, less independent, non-verbal, with poorer oral hygiene, or who had active decay. Adults with ID are a heterogeneous population with unmet dental treatment needs. Different age groups require consideration of distinct characteristics for dental care provision. It is important to be for public sector service provision to be developed to consider predictors for GA service use in patients who are younger, less independent, non-verbal, or have active decay.

Designence® 2.0: Strategic Design for a Responsible Future in Action

Design, design management and design thinking as drivers of innovation and as means to enhance organizational performance are only now, however slowly, being taken seriously by private sector service providers and manufacturing industries, the public sector, and third sector organizations.Like everything else, the field of design changes to keep pace with the world around us. Learn about a unique tool that facilitates an examination of an organization's vision and mission in relation to the powers of design.

The impact of increasing digitization on the logistics sector and logistics service providers

In today's rapidly evolving world and global marketplace, the logistics industry is undergoing a remarkable transformation due to the age of digitalization. The logistics service providers play a crucial role in facilitating the efficient movement of goods and services across various industries. As technology continues to advance, logistics service providers must adapt to the changing landscape and embrace digital solutions to remain competitive. The concept of Industry 5.0 has emerged as the next phase of industrial revolution, characterized by the seamless collaboration between humans and automated systems. Within this context, the logistics sector, known for its intricate supply chains and extensive operations, stands to benefit immensely from the integration of Industry 5.0 principles. This essay aims to examine and explore the current situation of logistic sector and service providers in light of digitalization, highlighting the challenges and opportunities they face in this dynamic environment.

A Focus on Aging, HIV/AIDS, and Neurocognitive Challenges: Examining Southern Nevada HIV Sector Providers' Awareness and Prospective Roles.

Although abundant research has been carried out to investigate the underlying mechanisms that may cause neurocognitive challenges among middle-aged and older people living with HIV/AIDS (PLWH), to monitor the prevalence rates of HIV-related neurocognitive deficits, and to identify factors related to the improvement of diagnostic screening tools, classification and nosology, and clinical and rehabilitative treatment of HIV-Associated Neurocognitive Disorder (HAND); to date, there have been only a few studies that have explored and examined the awareness and work experiences HIV sector healthcare and service providers have related to HAND. To address this research gap, we conducted a qualitative, community-based participatory research study and interviewed 12 HIV sector providers in Southern Nevada, USA, from January to April 2022. After performing a thematic analysis of our interviews, we were able to identify two major themes and several sub-themes. Under our first major theme, provider awareness and knowledge, we identified four sub-themes: (1) prior knowledge and current awareness; (2) lived experiences of patients and clients with neurocognitive challenges; (3) lack of knowledge as a barrier to providing needed care; and (4) continuing education and professional development. Under our second major theme, prospective provider roles, we identified three sub-themes: (1) early detection; (2) direct and practical support; and (3) appropriate and timely referrals. In this article, we discuss our findings and lessons learned from our study, as well as their implications for the future work of researchers and providers in the HIV sector related to improving care and support for people aging with HIV/AIDS and experiencing neurocognitive challenges.

Fashion Designing and Economic Development in Lagos State, Nigeria, 2011-2020

The economy of Lagos state, Nigeria is unarguably the biggest and the most developed in the country. Its self-sustaining capability was demonstrated from 2004-2007 when the Lagos economy did not grind to a halt when the Federal government of Nigeria withheld Lagos’ monthly allocation. But in the growing body of literature on Lagos studies, the contributions of the fashion designing industry to the attainment of this economic feat had not been given adequate academic attention. Hence, to close this gap, this paper examined fashion designing and economic development in Lagos from 2011-2020. Using the historical research methodology, this study interrogates secondary data and explains how fashion designing is partly giving life to the Lagos economy. It finds that through the employment opportunities, apprenticeship, internal revenue generation and the economics of brand ambassadorship that fashion designing provides Lagos state; it is aiding its economic development. It also found that the Lagos Fashion Week which is the pinnacle of the Lagos fashion economy attracts fashion designers from within and outside Nigeria to Lagos; and generates huge revenue for players in its hospitality sector and other local service providers. Consequently, fashion designing in post-colonial Lagos had been of significant help in soaking up some of the economic pressures caused by overpopulation, unemployment and underemployment. Therefore, this paper concludes that fashion designers in Lagos cover more than the nudity of Lagosians; they also augment the economy of Lagos state by contributing to its growth and development.

Group Versus Individual Diabetes Education for Persons With Experience of Homelessness in Canada.

The purpose of the study was to explore various forms of diabetes self-management education (DSME), including group and individual sessions, for persons with lived experiences of homelessness (PWLEH) in Canada. A qualitative descriptive study using open-ended interviews with health care and homeless sector service providers was utilized to serve those experiencing homelessness in 5 cities across Canada. NVivo qualitative data analysis software was used to facilitate thematic analysis, focusing on variations in DSME for PWLEH. We conducted interviews with 96 unique health and social care providers. Four themes were identified through focused coding of interviews. First, the use of a harm reduction approach during diabetes education tailored to PWLEH considered patients' access to food, medications, and supplies and other comorbidities, including mental health and substance use disorders. The second theme related to the unsuitability of the curriculum in mainstream diabetes education in a group setting for PWLEH. Third, the role of group education in community building is to create supportive relationships among members. The final theme was the importance of trust and confidentiality in DSME, which were most easily maintained during individual education, compared to group formats. Overall, PWLEH experience unique challenges in managing diabetes. DSME adapted to these individuals' unique needs may be more successful and could be delivered in both individual and group settings.

Estimating the time-varying reproduction number for COVID-19 in South Africa during the first four waves using multiple measures of incidence for public and private sectors across four waves.

The aim of this study was to quantify transmission trends in South Africa during the first four waves of the COVID-19 pandemic using estimates of the time-varying reproduction number (R) and to compare the robustness of R estimates based on three different data sources, and using data from public and private sector service providers. R was estimated from March 2020 through April 2022, nationally and by province, based on time series of rt-PCR-confirmed cases, hospitalisations, and hospital-associated deaths, using a method that models daily incidence as a weighted sum of past incidence, as implemented in the R package EpiEstim. R was also estimated separately using public and private sector data. Nationally, the maximum case-based R following the introduction of lockdown measures was 1.55 (CI: 1.43-1.66), 1.56 (CI: 1.47-1.64), 1.46 (CI: 1.38-1.53) and 3.33 (CI: 2.84-3.97) during the first (Wuhan-Hu), second (Beta), third (Delta), and fourth (Omicron) waves, respectively. Estimates based on the three data sources (cases, hospitalisations, deaths) were generally similar during the first three waves, but higher during the fourth wave for case-based estimates. Public and private sector R estimates were generally similar except during the initial lockdowns and in case-based estimates during the fourth wave. Agreement between R estimates using different data sources during the first three waves suggests that data from any of these sources could be used in the early stages of a future pandemic. The high R estimates for Omicron relative to earlier waves are interesting given a high level of exposure pre-Omicron. The agreement between public and private sector R estimates highlights that clients of the public and private sectors did not experience two separate epidemics, except perhaps to a limited extent during the strictest lockdowns in the first wave.

TOURISTS SATISFACTION LEVEL ANALYSIS OF BASIC TOURISM FACILITIES: A STUDY IN HILL REGION OF HIMACHAL PRADESH

In Himachal Pradesh, the tourism industry is booming and supports both domestic and international travel in order to improve peoples quality of life and satiate their need for knowledge. Although the public sector has been essential in providing infrastructure, either directly or through Public Private Partnership (PPP) form, the travel and tourism sector is mostly one of private sector service providers. It is a multi-sectoral company that stands out for the variety of services the vendors provide. In the manufacturing industry, where both the supply chain and the finished product are equally important, it is quite analogous. Only a few examples include airlines, ground transportation, hotels, essential infrastructure, and other related sectors. Therefore, it is impossible to achieve the expansion of tourism until all the issues pertaining to the pertinent sectors are simultaneously addressed. The State has a wealth of scenic, natural, and cultural features to offer travellers. Himachal is enticing because of its snow-capped mountains, sparkling rivers, serene surroundings, great climate, and peaceful way of life. The state is rich in tribal culture, dialects, folklore, attire, and cuisine, particularly Himachal cuisine, in addition to its abundance of natural beauty. The State is equipped to draw visitors from a variety of demographics. However, improving accessibility and focusing on the right potential markets require infrastructure.

Investigating the E-Readiness of Informal Sector Operators to Utilize Web Technology Portal

Information and Communication Technology (ICT) has been acknowledged to be an enabler of small businesses, including those in the informal sector. However, determining the relationship between the perception of technology by informal service providers and the readiness to use technology is critical. By adopting a survey research design, this study investigates how the perception of a web technology portal (WTP) by informal sector service providers in the Cape Town metropolitan area in South Africa affects their readiness to use WTP to support their businesses. The study involved a sampled population of 419 informal sector service providers within the Cape Town metropolis. A conceptual framework consisting of constructs from the self-efficacy theory (SET), the unified theory of acceptance and use of technology (UTAUT) and the technology readiness index (TRI) was used as the theoretical reference for the study. We used a semi-structured questionnaire based on a five-point Likert scale to collect data, which we analyzed using partial least squares structural equation modelling (PLS-SEM). The results showed that discomfort (p = 0.330), effort expectancy (p = 0.630), innovativeness (p = 0.620), optimism (p = 0.740), insecurity (p = 0.110), facilitating conditions (p = 0.160), and internal factors (p = 0.180) all had a non-significant positive influence on e-readiness. On the other hand, self-efficacy (p < 0.001), performance expectancy (p < 0.030), social influence (p < 0.001), and external factors (p < 0.001) had a significant positive influence on e-readiness. Gender and business type, the moderating variables for respondents’ e-readiness, were found to be insignificant (p > 0.005) for e-readiness for web portal technology utilization. This study identifies the key variables that could influence the readiness of informal sector operators to utilize web portal technology. It also provides a guide for designers and developers of digital platforms and government policymakers on critical factors germane to providing technology support for the informal business sector.

Challenges of practicing professional social work in Bangladesh: perspectives from public sector service providers

ABSTRACT This study aimed to explore the challenges of professional social work practice in Bangladesh from the perspective of government social service providers. Based on the qualitative approach, the study findings highlighted that unfamiliarity with the social work discipline, lack of professional recognition, absence of specific employment for social work graduates, and limited understanding of social work among policymakers remain significant challenges for social work practice in Bangladesh. The paper advocates for concerted efforts by academicians, researchers, social service professionals and policymakers to overcome those challenges. The paper has insights for developing countries in addressing the challenges of professional social work practice.

Сервисная коммуникация как статусно-ориентированный тип дискусра: языковые и коммуникативно-прагматические характеристики

The purpose of the study is to describe service communication as a status-oriented type of discourse, to analyze its communicative-pragmatic, genre-stylistic and linguistic characteristics. 
 The article defines the institutional features of service communication, describes the participants of the discourse and their communicative behavior in the process of interaction, analyzes the texts of service communication in its oral and written modes.
 Methods and materials. The methods of observation and description, interpretation and generalization, linguosociological analysis were used in the work.
 The sources of the language material were about 400 texts on the designated topic: websites of companies providing service, texts of instructions, letters and advertising messages of service companies.
 As a result of the study, the following conclusions were made.
 1. Service communication as purposeful communication, in which participants are within the specified framework of status-role relations, can be considered as a type of institutional discourse.
 2. According to the function of institutions, we divide them into structures offering: 1) daily life services, 2) professional services (technical, intellectual, medical, etc.), 3) entertainment and leisure, cognitive, cultural and sports services.
 3. Participants in service communication – representatives of the service sector (service providers) and clients (service recipients) are in a relationship of equality / inequality depending on their belonging to official status and related restrictions, which is manifested in the texts at lexical and stylistic level.

The Impact of the COVID-19 Pandemic and Associated Societal Restrictions on People Experiencing Homelessness (PEH): A Qualitative Interview Study with PEH and Service Providers in the UK

People experiencing homelessness (PEH) faced unique challenges during the COVID-19 pandemic, including changes to accommodation availability, societal restrictions impacting access to essentials like food, and services moving to online and remote access. This in-depth qualitative research aims to add to the existing, but limited research exploring how the pandemic affected PEH. 33 semi-structured qualitative interviews (22 with PEH during the pandemic and 11 with homelessness sector service providers) were undertaken in the United Kingdom between April 2021 and January 2022. Interviews were audio-recorded, transcribed and analysed using reflexive thematic analysis. To ensure consistency of coding, 10% of interviews were coded by two researchers. The PEH sample was 50% female, aged 24-59 years, 59% white British, and included people who had lived in hostels/hotels, with friends/family, and on the streets during the COVID-19 pandemic. Providers came from varied services, including support charities, housing, and addiction services. Five key themes were identified: (i) the understanding of and adherence to public health guidance and restrictions; (ii) the experience of people accommodated by the 'Everyone In' initiative; (iii) the impact of social distancing guidelines on PEH experiences in public spaces; (iv) the importance of social support and connections to others; and (v) how homelessness services adapted their provision. Policy makers and public health communicators must learn from PEH to maximize the effectiveness of future public health strategies. Housing providers and support services should recognize the implications of imposing a lack of choice on people who need accommodation during a public health emergency. The loss of usual support for PEH triggered a loss of ability to rely on usual 'survival strategies', which negatively influenced their health. This research highlights successes and difficulties in supporting PEH during the COVID-19 pandemic and informs planning for similar public health events.

The impact of the COVID-19 pandemic on people experiencing homelessness: a qualitative interview study in the UK

BackgroundPeople experiencing homelessness faced unique challenges during the COVID-19 pandemic, including changes to accommodation availability, societal restrictions impacting access to essentials like food, and services moving to remote access. There is a paucity of in-depth qualitative research exploring how the pandemic affected this population, which this research aims to address. Methods33 semi-structured qualitative interviews (22 with people who experienced homelessness during the pandemic and 11 with homelessness sector service providers) were done in the UK between April 26, 2021, and Jan, 25, 2022. Ethical approval was granted by the University College London research ethics committee (Project ID: 14895/005) and all participants provided informed consent. Interviews were audio-recorded, transcribed, and analysed using reflexive thematic analysis utilising NVivo software. Four interviews were coded by two researchers for consistency of codes. FindingsIn our sample of people experiencing homelessness, 11 (50%) were female, 13 (59%) White British, all were aged between 24 and 59 years, and all had lived in hostels or hotels, with friends or family, or on the streets during the pandemic. Providers interviewed worked for varied services, including support charities, housing, and addiction services. Four key themes were identified: understanding of and adherence to COVID guidelines; changes to accommodation and experiences of “Everyone In” (a government initiative in which people sleeping on the street or in accommodation where it was difficult to self-isolate were provided emergency accommodation); living through a pandemic while navigating homelessness; and, adaptations to service provision for people experiencing homelessness. InterpretationPolicy makers and public health communicators must learn from people experiencing homelessness to maximise effectiveness of future public health strategies. Housing providers and support services should recognise the implications of imposing a scarcity of choice on people who need accommodation during a public health emergency. The loss of usual support was destabilising for people experiencing homelessness, triggering a need to adopt survival tactics which negatively influence their health. Although this research was limited by the possibility that views expressed might differ from those unwilling or unable to participate, it does highlight successes and difficulties in supporting people experiencing homelessness during the COVID-19 pandemic and informs planning for similar public health events. FundingNuffield Foundation, Wellcome Trust.

The Public Land Transport Sector in Lebanon

Lebanon is one of the few countries in the world that allows public transport vehicles to move freely in the country without any regulation or planning. As a result, the present status of the public land transport sector in Lebanon has reached a critical state that must be reformed and organized.This article identifies the problems facing the public land transport sector. It examines the plan that has been recently endorsed by the Council of Ministers to mitigate the current situation. The plan identifies a new role for the government: It would cease being just a losing service provider and it would become the planner and regulator of the sector. This strategy is intended to ensure the existence of sufficient, affordable, and efficient transport services, provided by several private sector operators functioning under competitive conditions. Thus, the existing autonomous Railway and Public Transport Authority (RPTA) would be restructured to serve as the effective regulator, its bus operations would be corporatized (for possible eventual privatization), and all existing private sector service providers would be regulated. The article also reviews the recommendation that the government carry out two prototype projects before the entire reform plan is implemented nationwide.

S05-4 Progressive muscle-strengthening exercise is feasible among older people in the ‘Strength in Old Age Program'

Abstract Strong legs and good balance increase mobility and prevent falls in old age. Gym exercise is an effective way to improve muscle strength in old age, particularly when organized in a progressive training program. Current challenge is to recognize and motivate older people to join muscle-strengthening exercise groups. The national “Strength in Old Age Program” (2005-) aims to launch guided strength and balance exercises for independently living older adults with decreased functional capacity. One core activity is to find and motivate old people to participate in a progressive 8-12-week muscle strengthening exercise program. We aimed to increase participation in the organized activity and support participation after the progressive program had ended, to improve the exercise facilities at local level, and to study the perceived benefits from the participants in the Program. Setting was real-life setting, i.e. no case-control trials were set. Good practices were developed to recognize and recruit participants for the program: perform functional capacity tests in locations where old people go as part of their routines, such as free flu vaccination events, use screening questionnaires systematically for all, and activate/guide health care professionals to refer the high-risk patients to gym training. Further, as many municipalities were limited in their gym facilities, the program developed the following solutions: collaborate with private sector service providers, purchase only the essential leg-strengthening devices and use cheap solutions, improve the quality of training by increasing training frequency and combine nutritional advice. The program aimed to improve sustainability of training, where several approaches were found successful: educate peers who instruct gym groups in future, develop the chain of professional exercise counselling from health care to sport sector, and provide free-of-charge gym training sessions to continue after their progressive program. The participants (Survey of exercise group participants, n = 1022) of the progressive gym training program perceived mostly good or strong benefits from their participation in the program. Participants who attended gym training felt the highest impact on muscle strength, fitness and activities of daily living, when compared to other types of training groups (eg balance training) in the program. Conclusion suggests that gym exercise is a feasible good practice that should be encouraged in real-life setting.

A multi-stakeholder participatory pilot study of the data demands of the future Ethiopian dairy sector.

Background: This paper describes a pilot study undertaken in 2018, to determine the key data needs of each of the different Ethiopian dairy sector stakeholder groups. The study aimed to characterise the emerging trends of dairy product production, processing, retailing and consumption in Ethiopia, and to identify and characterise current and future data needs of different stakeholders. Methods: The study undertook a mapping of the interactions between different stakeholders in the dairy sector, and an interactive evaluation of the institutional data repository and access options. Focus group discussions and interviews were held in three regions of the country prior to a two-day workshop in the capital Addis Ababa. Data needs were characterised by type, availability, format, level of detail, methods of dissemination, uptake and use, and the institutional arrangement, including the different roles of public and private sectors in decision making processes. Results: The study highlighted the main data needs and identified several broader institutional issues constraining the further development of the Ethiopian dairy sector. The stakeholder groups endorsed the reactivation of a national dairy board, independent of government but closely incorporating government, and with the buy-in and membership of private sector enterprises, including producers, processers, service providers and consumers, to provide clearer facilitative leadership on the dairy industry. Conclusions: The study workshop provided a timely discussion between diverse stakeholders, including government, and several potential organisations were suggested to host and manage a national dairy database. Importantly, the reactivation of a national dairy board was strongly endorsed. It was recommended that stakeholder links be established, sector-specific data needs be elevated to higher detail, and a national roll out of herd-specific data recording schemes was called for, to allow for effective evidence-based policies and decision making.

A multi-stakeholder participatory pilot study of the data demands of the future Ethiopian dairy sector

Background: This paper describes a pilot study undertaken in 2018, to determine the key data needs of each of the different Ethiopian dairy sector stakeholder groups. The study aimed to characterise the emerging trends of dairy product production, processing, retailing and consumption in Ethiopia, and to identify and characterise current and future data needs of different stakeholders. Methods: The study undertook a mapping of the interactions between different stakeholders in the dairy sector, and an interactive evaluation of the institutional data repository and access options. Focus group discussions and interviews were held in three regions of the country prior to a two-day workshop in the capital Addis Ababa. Data needs were characterised by type, availability, format, level of detail, methods of dissemination, uptake and use, and the institutional arrangement, including the different roles of public and private sectors in decision making processes. Results: The study highlighted the main data needs and identified several broader institutional issues constraining the further development of the Ethiopian dairy sector. The stakeholder groups endorsed the reactivation of a national dairy board, independent of government but closely incorporating government, and with the buy-in and membership of private sector enterprises, including producers, processers, service providers and consumers, to provide clearer facilitative leadership on the dairy industry. Conclusions: The study workshop provided a timely discussion between diverse stakeholders, including government, and several potential organisations were suggested to host and manage a national dairy database. Importantly, the reactivation of a national dairy board was strongly endorsed. It was recommended that stakeholder links be established, sector-specific data needs be elevated to higher detail, and a national roll out of herd-specific data recording schemes was called for, to allow for effective evidence-based policies and decision making.