Tool For Satisfaction Research Articles

Quality Costing: A Key Tool for Enhancing Customer Satisfaction and Efficiency

Quality costing, also known as the Cost of Quality (COQ), is a strategic framework that helps organizations manage and improve the quality of their products and services while minimizing operational inefficiencies. In today's competitive business environment, ensuring high quality is not just an option but a necessity for organizations aiming to build customer loyalty and a strong market reputation. This paper delves into the critical components of quality costing, which include prevention costs, appraisal costs, internal failure costs, and external failure costs, each contributing to a comprehensive approach for managing quality-related expenses. Prevention costs are incurred to avoid defects before they occur, while appraisal costs focus on evaluating and inspecting products to ensure they meet quality standards. Internal failure costs arise from defects found before products reach customers, whereas external failure costs result from defects discovered after the product has been delivered to the customer, potentially damaging the organization’s reputation. Beyond its immediate financial benefits, quality costing facilitates informed decision-making by providing data that helps organizations assess quality risks and prioritize improvements. It plays a crucial role in reducing risks associated with product failures, thus enhancing competitive advantage in a highly dynamic market. Moreover, this paper explores various methods for measuring COQ, emphasizing that accurate measurement is key to realizing the full benefits of this tool. It also offers recommendations on how businesses can leverage quality costing to drive continuous improvement, foster innovation, and promote sustainability in their operations.

Factors influencing individuals to move away from careers as clinical radiographers.

Many factors can influence a radiographer to leave the clinical profession. The retention of radiographers in the clinical workforce is an issue for many countries including Ireland. This study aimed to explore factors influencing radiographers in Ireland to leave the clinical profession so that changes can be considered to reduce attrition from clinical workforce. The data collection consisted of online questionnaires and interviews to explore the job satisfaction of former radiographers who left the clinical radiography profession. The questionnaire, completed by 12 purposefully selected participants, included a validated job satisfaction tool, the job satisfaction questionnaire (JS-Q) for health workforce, answered twice to understand the participants job satisfaction levels during their time as clinical radiographers and in their current career. Six participants from the questionnaire group were also interviewed, answering eight questions further exploring their satisfaction in past and present roles. Analysis of interview transcripts revealed recurring themes linked to job satisfaction among participants. The JS-Q findings demonstrated a statistically significant disparity in satisfaction levels between participants' previous roles as clinical radiographers and their current occupations (p=0.0002) with participants reported higher job satisfaction in their current careers across all eight sub-themes. Data from the interviews reinforced the JS-Q findings, revealing that issues related to career advancement, lack of challenges, and inflexible work environments were driving individuals to leave clinical radiography. The findings align with previous research on staff retention strategies indicating that the attractiveness of a profession is influenced by the work environment, working circumstances, and possibilities for professional growth. Addressing these concerns may enhance clinical radiography retention rates. In particular, this study identified challenges for Irish clinical radiographers, showing marked differences in job satisfaction between their previous clinical roles and current careers. With the retention of clinical radiographers an ongoing challenge, the identification and exploration of factors influencing radiographers to leave the profession, must be considered and changes implemented in an effort to reduce attrition rate from clinical radiography in Ireland.

THE EFFECT OF FINANCIAL DIGITALIZATION ON CUSTOMER SATISFACTION IN COMMERCIAL BANKS IN UGANDA; A CASE OF EQUITY BANK UGANDA LIMITED

Banking has always been a highly information-intensive activity that relies heavily on information technology (IT) to acquire, process and deliver the information to all relevant customers. Finance digitalization is a modern innovation which entails the integration of multiple technologies and strategies that enable the finance function to deliver value in the digital age (Mosteanu, 2020). The study made a critical analysis of financial digitalization as a tool for customer satisfaction in commercial banks in Uganda centered on findings from a sample of 280 Equity Bank Uganda customers. The Specific objectives of the study were; (i) to examine the effect of E -banking on Customer Satisfaction., (ii) to determine the effect of financial technology on the customer satisfaction, (iii) to establish the relationship between data analytics and customer satisfaction.

Analysis of Disease Perception On Therapy Satisfaction of Diabetes Mellitus Patients at Undata General Hospital, Palu

Positive or negative perceptions of disease in patients with type 2 diabetes mellitus can affect the patient's ability to manage their disease and perceive the disease as something that can be managed or something that is threatening. Treatment satisfaction influences decisions related to the patient's health and is related to treatment behavior that has an impact on treatment outcomes. This study aims to determine the relationship between perception of disease and satisfaction therapy in patients with type 2 diabetes mellitus at RSU Undata Palu. This research is a non-experimental research with a cross-sectional method approach by collecting data on independent and dependent variables at one time or simultaneously. The instruments used in this study were the Brief Illness Perception Questionnaire (B-IPQ) and the Diabetes Medication Satisfaction Tool (DMSAT). The results showed that most of the respondents had a negative perception of disease 51.25% and 62.5% were very satisfied. The results of the chi-square correlation test obtained a p-value of 0.193 (p> 0.05). This shows that there is no significant relationship between perception of disease and satisfaction with therapy for patients with diabetes mellitus at Undata General Hospital, Palu.

Hollman-VisuoTactile Scale, a self-rating satisfaction scale for children with visual impairment easy to use in clinical practice: A pilot study

Children with visual impairment are often cared for many years by health services and their satisfaction has a key role in the adherence and participation to health and rehabilitation programmes, impacting on the quality and efficacy of their care. The purpose of this pilot study was to test the Hollman-VisuoTactile Scale (H-VTS), an adapted self-assessment satisfaction tool, on 22 children with visual impairment, aged 2–12 years, to assess their perceptions of the rehabilitative and educational activities followed. The System Usability Scale was administrated to their health professionals to also test its usability. Results showed that the H-VTS was easily understood by both children and professionals; the children showed interest to it and responded in a short time; the professionals highlighted its easiness to use in their clinical practice, supporting it as an easy-to-use tool for health professionals to detect satisfaction of received care in children with visual impairment.

The Role of QR Code Applications in Enhancing Customer Satisfaction at Restaurants: A Conceptual Study

This paper aims to analyse the application of QR codes in enhancing customer satisfaction within the restaurant industry. Specifically, the study identifies the impact of QR code usage on customer satisfaction by reviewing existing literature. Data is gathered by reviewing journals, articles, and research studies using argumentative techniques. In today's world, characterized by a shift towards contactless interactions, the restaurant industry has embraced QR codes for seamless, contactless payments and operations. This study addresses the need for a deeper understanding of QR code applications by determining three critical elements: usefulness, acceptability, and feasibility. The findings are expected to guide industry professionals and researchers in identifying the most effective QR code implementations, thereby enhancing customer satisfaction. Through this exploration, the study contributes to bridging the knowledge gap and fostering improved practices in the restaurant industry, ultimately promoting the wide-spread adoption of QR codes as a valuable tool for customer engagement and satisfaction. However, this study profound a limitation with the suggested model leading from limited participant perspectives and experiences. This restricts the ability to form a comprehensive and solid view, potentially affecting the study's findings. Future research should involve a more diverse group of participants with varied experiences to enhance the understanding and application of the model.

Effect of virtual reality on women’s labor pain perception at Tanta University Hospital

Background Normal labor is considered one of the most memorable and painful experiences in a woman’s life. It is ranked high on the pain rating scale when compared to other painful life experiences. The aim of this study is to evaluate the effect of virtual reality on pain perception during the first stage of labor. Design A quasi-experimental design (pretest–posttest nonequivalent control group design) was adopted in this study to obtain the stated aim. Sample A purposive sample of 300 laboring women was recruited for this study and categorized into two groups: the study group consisted of 150 laboring women who received the virtual reality intervention and routine hospital care, and the control group consisted of 150 laboring women who received routine hospital care only. Setting The current study was conducted at the labor and delivery ward at Tanta University Hospital. Tools: four tools were utilized: (a) Structured Interviewing Questionnaire Schedule, (b) visual analog pain intensity scale, (c) Wong-Baker faces pain rating scale, and (4) laboring women satisfaction tool. Result The study findings showed that there was a statistically significant decrease in labor pain perception in the study group using the visual analog scale after the first application of virtual reality with a mean of 7.23±0.99 and 3.87±1.74 in control group and study group, respectively (P=0.001). Moreover, after the third application of virtual reality with a mean of 8.79±0.88 and 3.47±2.37 in control group and study group, respectively (P=0.001). While using Wong Baker face rating scale the labor pain perception statistically significantly decreased in the study group after using the first application of virtual reality with a mean of 3.35±0.56 and 2.17±0.88 in the control group and study group, respectively (P=0.001). Moreover, 86% of the study group were satisfied regarding virtual reality application. Conclusion Based on the findings of this study, virtual reality has a positive effect in decreasing pain perception during the first stage of labor. It also achieved satisfaction of laboring women with using it during labor. Recommendation Apply virtual reality technique as a non-pharmacological therapy in labor pain management.

Modeling marital satisfaction based on marital expectations, emotional maturity, and aspects of love with the mediation of marital conflicts of married women

Introduction: Marriage satisfaction is one of the main determinants of the quality of life of each person, and marital satisfaction can predict the stability and instability of a relationship. Aim: This research was conducted with the aim of developing a model of marital satisfaction based on marital expectations, emotional maturity and aspects of love by mediating marital conflicts in married women. Methods: The descriptive data collection method was correlational. The current study's statistical population was comprised of all married women who referred to the community centers of Tehran in 1401, and 550 by the available sampling method people were selected from among them. In this research, Enrich's (1998) marital satisfaction tools, Miller and Tedder's (2011) expectations from married life, Singh and Bhargava's (1991) emotional maturity, Barati, and Sanai Zaker's (1375) marital conflicts, and Sternberg's love triangle (1989) were used. Structural equation modeling method and SPSS and PLS software were used for data analysis. Results: The findings of the research showed that marital expectations and emotional maturity and dimensions of love had a significant effect on marital satisfaction directly and indirectly due to marital conflicts (P<0.05). Conclusion: Based on the research findings, marital satisfaction is influenced by marital expectations, emotional maturity, and aspects of lovemaking. It is suggested to researchers and therapists to examine marital expectations, emotional maturity and the dimensions of love and subsequent marital conflicts in preventing and planning treatment for couples.

Development and validation of a tool to assess patient and caregiver satisfaction for minor pediatric surgical procedures

IntroductionPatient satisfaction questionnaires offer valuable perspectives on patient experiences and the quality of healthcare received. Despite their importance, a gold standard for measuring patient satisfaction in pediatric surgery remains elusive. This study introduces a patient satisfaction questionnaire designed to fill the gap in evaluating patient experiences specifically in pediatric surgical settings, aiming to create a standardized measure for assessing patient satisfaction. MethodsThe think-aloud method was used with patient advisors and an expert panel of hospital stakeholders to refine a novel patient and caregiver satisfaction tool. Through an iterative process, data was gathered, analyzed and the survey progressively revised. The final survey was then pilot tested. ResultsThree patient advisors and seven hospital stakeholders participated in the study. The think-aloud method was used to establish cognitive, content, and face validity. There were five distinct satisfaction domains established. Pilot testing included 30 participants and was used to establish construct validity and test-retest reliability. ConclusionsThis study addresses the existing gap in measuring patient satisfaction in pediatric surgery settings. The think-aloud method was used to ensure cognitive, content, and face validity ensuring multiple domains are addressed. Pilot testing of the tool showed feasibility in both the operating room and minor procedure room setting while also demonstrating test re-test validity. These results indicate that this questionnaire holds promise for use in a variety of pediatric surgical settings. Further research is necessary to confirm these findings in larger, more diverse populations and to assess its impact on improving patient care and experiences. Type of StudySurvey Development and Validation Study. Level of EvidenceIII

МОДЕЛИРОВАНИЕ РИСКОВ ЭКОНОМИЧЕСКОЙ БЕЗОПАСНОСТИ ПРИ РЕАЛИЗАЦИИ ПРОЕКТОВ ГОСУДАРСТВЕННО-ЧАСТНОГО ПАРТНЕРСТВА

The modern economy is in a state of unstable, turbulent development. This is caused by a series of macroeconomic shocks (Covid-19 pandemic; anti-Russian sanctions) in recent years. As a result, there is a weakening of economic security at the regional and national levels. It is necessary to expand the range of tools to ensure this. One such tool is public-private partnership (PPP). Traditionally, partnerships are not considered in the context of ensuring economic security. They act as a tool for economic development and satisfaction of socially significant needs. The author's study proposes two approaches to considering PPP in the context of economic security. On the one hand, the implementation of PPP projects stabilizes the economy, i.e. contributes to ensuring economic security. On the other hand, when implementing PPP projects, all stakeholders have to face economic security risks. The author has proposed a 3D model that allows for the assessment and monitoring of such risks. Clear and understandable visualization of risks in the model leads to simplification of decision-making procedures for managing PPP economic security risks.

Job satisfaction of health workers at a Vietnamese University Hospital and its predicted factors: A cross-sectional study.

Job satisfaction of healthcare workers from conventional and university hospitals (or teaching hospitals) might be different due to several factors, for example medical staff required to carry out multiple clinical and teaching tasks simultaneously. Our study aimed to determine how the job satisfaction among healthcare workers in university hospitals is different from those in conventional hospitals. A cross-sectional study was conducted by using the validated and contextualized job satisfaction tool for the Vietnamese context to survey 216 healthcare workers at a university hospital in Vietnam from January to March 2020 with online Google forms. The results indicated low overall job satisfaction (43.1%) in our study university hospital with the score cutoff of 80%. However, healthcare workers still reported high job satisfaction rates in certain aspects, such as personal empathy (70.8%), discipline, and reward (67.6%), co-worker collaboration (65.3%), training and promotion (63%), workplace environment (57.4%), and salary and allowance (44.9%). Subgroup analysis revealed statistically significant differences in job satisfaction (p < 0.01) related to age (31 to 40-year-old), and job position with ORs 3.9, and 8.6 respectively. University hospitals need to improve the healthcare workers' job satisfaction. It is recommended that special human resource strategies should be developed focusing on keeping satisfying older healthcare staff by recognizing their contributions and providing appropriate benefits based on their positions in the hospital.

Analysis of Therapy Satisfaction on the Quality-of-Life of Type 2 Diabetes Mellitus Patients at Anutapura Hospital Palu

Background: Type 2 Diabetes Mellitus (Type 2 DM) is a chronic disease characterized by increased blood glucose levels caused by impaired insulin function. In Palu City, Type 2 DM is the 2nd most common in Central Sulawesi with a total of 26,204 people. Objective: This study aims to determine the relationship between therapy satisfaction and the quality of life of Type 2 DM patients who perform outpatient treatment at Anutapura General Hospital, Palu. Methods: With a random sample approach, 100 respondents were used in this cross-sectional study that employed an observational method. Data collection used instruments in the form of a DMSAT (Diabetes Medication Satisfaction Tool) therapy satisfaction questionnaire and a DQOL (Diabetes Quality Of Life) quality of life questionnaire. Results: The results of the study were obtained on therapy satisfaction from Type 2 DM patients with the number of respondents in the very satisfied (1.0%), satisfied (90.0%), and quite satisfied (9.0%) categories while the results of the study of the quality of life of Type 2 DM patients 2 fall into the good category (38.0%), and the bad category (62.0%). The statistical analysis test used was the Spearman Rank Correlation test. The results of the Spearman Rank Correlation test value p = 0.037 or p &lt;α (0.05), then H0 is rejected, which means that there is a relationship between satisfaction with therapy and quality of life in patients with Type 2 DM which is very weak. Conclusion: The conclusion in this study is that there is a very weak relationship between therapy satisfaction and quality of life of patients.

Determining the role of eco-tourism service quality, tourist satisfaction, and destination loyalty: A case study of Kuakata beach

The impact of eco-tourism service quality (ETSQ) and destination loyalty on beach tourism, particularly Kuakata Beach in Bangladesh, was examined. The present study builds upon the initial research on ETSQ to assess tourist satisfaction and destination loyalty at Kuakata Beach. Data for the analysis were obtained from 284 tourists who visited Kuakata Beach. The obtained data were processed with the use of SPSS 26 and smartPLS 3. The study demonstrated that ETSQ is significantly linked with tourist satisfaction and destination loyalty. The findings revealed a robust relationship between ETSQ, tourist satisfaction, and commitment to a specific destination. The study has practical implications for eco-tourism promotion by the government, semi-governmental, and non-governmental organizations in Kuakata, other tourist attractions in Bangladesh, and tour operators who could design ETSQ to provide tourist satisfaction tools and recommend tourist destinations.

ANALYSIS OF CUSTOMER SATISFACTION IN COMPUTER TRAINING INSTITUTIONS USING C4.5 ALGORITHM

Customer satisfaction is an important reference in the sustainability of a business, as is the case with the computer training business at Radar Education Center which has competitors in its business. Until now there is no measuring tool for customer satisfaction at the Radar Education Center, this problem will be solved through the Decision Tree method using the C4.5 algorithm to analyze customer satisfaction. The data used comes from Radar Education Center customer data which consists of 80% training data and 20% testing data. After calculating accuracy using the Confusion Matrix, the Class Precision value was "yes" 83.33% and Class Recall "yes" was 100%.

Binaural hearing scale: assessment validation tool for satisfaction and emotion considering people with visual impairment

Muitas barreiras ainda são observadas na interação entre a pessoa com deficiência visual e os aplicativos móveis. É discutível que parte do problema decorre do fato de que as avaliações de acessibilidade não necessariamente incluem a participação dos usuários e o estudo e a proposta de solução para esses problemas exigem não apenas a conformidade dos requisitos, mas também o envolvimento ativo do usuário nos processos de projeto ou pesquisa. Portanto, foi desenvolvida uma ferramenta de coleta de dados da satisfação e das emoções - Escala auditiva binaural (áudio 3D) -, cuja finalidade é expandir a participação de pessoas com deficiências visuais em testes com usuários na avaliação de interfaces digitais. Neste estudo abordou-se a seguinte questão: Qual a confiabilidade e a validade da escala auditiva binaural (áudio 3d) para avaliar a satisfação de pessoas com deficiência visual em testes de usabilidade? O objetivo deste artigo é validar o protótipo de Ferramenta Escala auditiva binaural (áudio 3d) por intermédio do Alfa de Cronbach e do levantamento da percepção de pessoas com deficiência visual quanto à sua relevância e eficácia. Os resultados apontaram que a Ferramenta Auditiva 3D é eficiente para avaliar a satisfação e que a utilização do áudio 3D aprimora a identificação das emoções. Para pessoas com deficiência visual, a ferramenta desenvolvida dá oportunidade de participar de avaliações de usabilidade e demais testes que utilizam escalas de percepção visual. A ferramenta permite a participação de pessoas com e sem deficiência visual tanto de forma presencial, quanto de forma remota. Para desenvolvedores apresenta-se como uma opção para testes de interfaces ou produtos considerando a participação de pessoas com deficiência visual.

Development and Validation of a Patient-Reported Experience Measure for Gastrointestinal Endoscopy: The Comprehensive Endoscopy Satisfaction Tool (CEST).

We aimed to develop and validate a patient-reported experience measure for gastrointestinal (GI) endoscopy, the Comprehensive Endoscopy Satisfaction Tool that captures relevant domains that influence the patient's experience and identify factors that shape satisfaction. Patient-reported experience measures are used to capture specific quality aspects of health care services. GI endoscopic services are high-volume services, and there is a lack of specific, validated instruments to capture various domains that shape the patients' experience with routine clinical endoscopic services. After an environmental scan and structured literature review, focus groups with patients were conducted to identify relevant factors influencing the patient experience with GI endoscopic services. After an initial validation in 101 patients undergoing routine GI endoscopies, the instrument was tested in 7800 patients. In addition, the influence of sociodemographic factors on global satisfaction was explored. The final version included 26 specific items plus 4 global ratings for preprocedure, experience on day of procedure, postprocedure care, and infrastructure. In addition, a global rating of the overall experience was included. Patient satisfaction was significantly higher in older patients (P<0.001) but not influenced by gender, nationality, marital status, education, or employment status. Interestingly, during periods of coronavirus disease-19-related service interruptions, the Net Promoter Score was significantly reduced (P<0.0001) providing evidence for the responsiveness of the instrument. The Comprehensive Endoscopy Satisfaction Tool is a valid measure for the patient experience with the various components of endoscopic services, allows for the identification of domains that impact on the patient experience and is a practical tool to compare patient satisfaction over time and across facilities.

Perancangan aplikasi android tanaman hias dengan metode UX Interface untuk memacu daya agribisnis ibu rumah tangga (Studi kasus di kecamatan Palaran, Kalimantan Timur)

Ornamental plants are plants that have aesthetic value in terms of color, shape, and characteristics. Planting and maintaining ornamental plants has now become a hobby that housewives are interested in, especially in the Palaran sub-district, East Kalimantan. Housewives take advantage of their free time to do quality and business value things and generate side income, one of which is farming. The ornamental plant business is an agribusiness business. Agribusiness is a business activity of cultivating agricultural products both on a narrow and wide scale. However, it is difficult to find a contractor, demotivating housewives in the ornamental plant business. This raises the need for technology that can provide information, bring together sellers and contractors in a practical way, with minimal costs, able to communicate and transact at any time. From these problems, an Android-based Mobile E-Commerce application was designed using the UX Interface by JJ method. Garrett. The application that has been designed is then tested for usability using a measuring tool for effectiveness, efficiency, and user satisfaction. The usability value obtained is 88.69%. This proves that the application designed has helped users in caring for ornamental plants and has created a desire to do ornamental plant business because they get relevant price recommendations and information on what plants are currently hot so that the collection of ornamental plants which can be of commercial value.

The Impact of Dental Satisfaction Questionnaire (DSQ) and Word of Mouth on Patient Satisfaction Educational Dental and Oral Hospital

The realization of satisfied patients provides benefits, including harmonious relationships with patients to hospitals, providing a good foundation for patient loyalty and recommending WOM. The general purpose of this survey is to find out the effect of satisfied patients through the dental satisfaction tools approach on the interest in recommending to others at the Unsoed Dental and Oral Education Hospital. This research is an analytic observational study with a cross sectional approach. With a total sample of 106 respondents, where the respondents were RSGMP patients. The research data collection method was carried out by collecting data directly in the field, namely through the questionnaire or questionnaire method where the questionnaire was a Dental Satisfaction Questionnaire, patient satisfaction variables and word of mouth variables. The results of the overall analysis concluded that dental patient satisfaction had a positive effect on RSGMP patient satisfaction and word of mouth had an effect on RSGMP patient satisfaction. Future research is expected to use interview or observation methods other than questionnaires as research instruments so that patient data can be obtained that are outside the sample criteria. Thus the data collected will be more varied.

HUBUNGAN ANTARA KEPUASAN KERJA DENGAN MOTIVASI KERJA PADA KARYAWAN DI CV. X KOTA BANDUNG

The purpose of this study is to determine the relationship between job satisfaction and work motivation on employees at CV. X city of Bandung. Respondents in this study were employees of CV. X city of Bandung, totaling 70 people (39 men and 31 women). The sampling technique used in this research is using a population study. The data collection method used a questionnaire which was presented in the form of a google form, using two measuring tools, namely a measuring tool for job satisfaction and a measuring tool for work motivation. The data analysis technique in this study uses product-moment correlation analysisBased on data analysis, there is a positive relationship between job satisfaction and work motivation on employees of CV. X city of Bandung. This means that if job satisfaction for employees is high, then work motivation for employees will also be high. Vice versa, if employee job satisfaction is low, then employee motivation will also be low.

Cross-cultural Adaptation and Psychometric Evaluation of the Persian Version of the Satisfaction and Recovery Index (SRI): Structural Validity, Construct Validity, Internal Consistency, and Test-retest Reliability.

The Satisfaction and Recovery Index (SRI) is a generic importance-weighted health satisfaction tool to measure the process and state of recovery following musculoskeletal injuries. The objectives of this study are (1) to translate and cross-culturally adapt the SRI to Persian and (2) evaluate its psychometric properties. The forward-backward translation technique was used for translation, and two rounds of cognitive interviews were conducted to assess cultural appropriateness. Participants (n=100, mean age=32.5, 82%male) had acute (i.e., <30 days) musculoskeletal injuries of any etiology. Structural validity, construct validity, internal consistency, and test-retest reliability were evaluated. Participants identified issues in 3/6 areas of a coding system during the cognitive interviews: comprehension/clarity, relevance, and inadequate response definition. These issues informed subsequent changes to arrive at the final version of the SRI-P. The SRI-P had adequate construct validity (P<0.001), the confirmatory factor analysis demonstrated a two-factor structure, the internal consistency was acceptable (Cronbach's α=0.83), and it was deemed reliable (ICC2, 1=0.72). The psychometric evaluation revealed that the SRI-P has adequate construct validity, internal consistency, and test-retest reliability. Unlike the original English version, the SRI-P has a two-factor structure, which appears to be related to cultural differences in interpreting some of the items. The clinical importance of this study is that the SRI (which captures the state of recovery and how important the various items of the tool are to each patient and how satisfied they are with their recovery) can now be available to surgeons and therapists in the orthopedic and rehabilitation realms in Persian populations.