Stakeholder Satisfaction Research Articles

Utilization of telemedicine to support caregivers of young children with ASD and their Part C service providers: a comparison of intervention outcomes across three models of service delivery

BackgroundFamilies of young children with autism spectrum disorder (ASD) frequently experience barriers to accessing evidence-based early intervention services. Telemedicine presents an opportunity to increase access to these services, particularly for families in rural and under-resourced areas. The present article describes a brief behavioral intervention and support model for families of young children with concerns for ASD. In the context of the COVID-19 pandemic, this service model shifted to telemedicine-only service delivery, resulting in an opportunity to analyze intervention outcomes from services delivered either via traditional in-person visits, telemedicine-only sessions, or a hybrid model including both in-person and telemedicine sessions.MethodsData are presented for 115 families with toddlers 16-33 months of age who participated in a six-session behavioral intervention and support service model either in-person, through telemedicine, or through a hybrid service model. This intervention was available for families referred for ASD evaluation through the state Part C early intervention program. Intervention feasibility, fidelity of implementation, child outcomes, and stakeholder satisfaction are compared across service delivery models.ResultsCaregivers, behavioral consultants, and Part C early intervention providers reported satisfaction with services, regardless of service delivery model. Caregivers and consultants also reported positive child outcomes. Statistically significant differences emerged for caregiver- and consultant-reported child outcomes in some domains, with stakeholders in the telemedicine-only group reporting slightly less improvement, compared to stakeholders in the in-person-only group. Caregivers and consultants in the telemedicine-only group also provided qualitative feedback on benefits and challenges related to telemedicine services.ConclusionsBoth caregivers and behavioral consultants reported positive outcomes following a brief behavioral intervention and support model targeted at families of young children with concern for ASD. Stakeholders reported improvement in child behavior and satisfaction with services across in-person, telemedicine-only, and hybrid models of service delivery. These results suggest that telemedicine presents a promising opportunity for increasing service access. Additional research is needed to continue optimizing the experience of telemedicine-based service delivery for both families and intervention providers.

CONSTRUCTION PROJECTS’ CLASSIFIED PERFORMANCE INDICATORS (CPIs)

Given the ongoing need for projects to achieve profitability, it is critical that they are completed on time and to the agreed-upon contractual specifications and quality. The need to identify the most important classified performance indicators (CPIs) for assessing construction projects' progress toward these objectives, as well as the satisfaction of the various stakeholders involved in the projects. As a result, the goal is to identify and prioritize CPIs that reflect Egyptian construction project performance. CPIs are identified in two stages and are divided into eight major perspectives (financial, operation, supporting, stakeholders, human capital, health, safety, and environmental, social, and innovation, learning, and growth). The first stage involved identifying (110) factors from the literature, which were then filtered and developed. The second stage involved creating a questionnaire based on the significant factors that had been identified. As a result, the (40) most important CPIs affecting the performance of the development project were identified.

Addressing Maritime Industry Feedback For Continuous Improvement: A Process Model

Stakeholders’ satisfaction is essential for sustainability. It provides opportunities for learning the strengths and weaknesses of an institution or organization to design and improve the quality of its services to promote goodwill and effective partnerships with the industry and the community. This descriptive study discusses and illustrates how a leading maritime university implements a process model for addressing industry feedback in the Philippines based on a trend of data gathered for nine consecutive years (2011 – 2019). This paper also mentions the actions taken by the University to address the issues and concerns raised by the industry stakeholders represented by shipping company Presidents, Crewing Managers, and Training Officers, particularly on the quality of graduates that it produces vis-à-vis the expectations of the industry. This study used the mixed methods of gathering data. The results revealed a trend in the level of satisfaction of the industry stakeholders, which point to a consistently high level of satisfaction with minimal declines at certain points from the quality of students that the school is producing to the quality of services provided over the years. Certain factors have been discussed as possibly influential in the decline of the stakeholders’ level of satisfaction. After implementing the work processes to address industry feedback, it was found to be working well and is now being considered by the administration as one of its best practices. To date, the University is continuously maximizing all strategies possible to sustain its performance in meeting the industry’s expectations.

The promise of living labs to the Quadruple Helix stakeholders: exploring the sources of (dis)satisfaction

ABSTRACT Despite the normative view that Quadruple Helix collaborations (with government, academia, industry and civil society) such as living labs are prescribed to enhance regional innovation performance, there is scarce knowledge of the sustainability of such collaborations from the perspective of the stakeholders who are supposed to engage in such initiatives. To address this gap, the purpose of this paper is to empirically explore the implementation of the Quadruple Helix for innovation from a stakeholder perspective, by understanding the expectations as well as the perceived benefits and challenges of the collaboration. Through a qualitative research design, this paper presents an in-depth case study of a living lab in the region of Catalonia. Our results challenge the normative view of Quadruple Helix approaches and of living labs; we also offer suggestions to manage future collaborations and to inform further evidence-based policy. On the whole, partnership leadership and coordination are critical to bridge the expectation-implementation gap towards stakeholder satisfaction and collaboration sustainability.

Yalın altı sigma: Kavramsal bir derleme

Günümüz iş hayatında sürdürülebilir olmak, örgütlerin en büyük hedefi haline gelmiştir. Rekabet avantajı sağlayarak ürün ve hizmet sunumunda müşteri memnuniyetinin ve paydaş tatmininin sağlanması sadece özel sektörün değil kamu kurumlarının da önemli bir önceli olarak dikkat çekmeye başlamıştır. Bu kapsamda örgütler, post modern yönetim yaklaşımları uygulayarak çağın gerektirdiği değişimleri başlatabilmekte, çevreyi analiz ederek proaktif ve reaktif stratejiler oluşturabilmektedir. Bu süreçte örgütlerin yararlandığı çeşitli yöntemler mevcuttur. Altı Sigma kavramı üretim işletmeleri başta olmak üzere pek çok işletmede müşteri memnuniyeti sağlama ve kaliteyi arttırma hususunda mükemmeliyetçiliği ve hatasızlığı savunan bir kavram olarak ele alınmaktadır. Diğer taraftan yalın üretim ve yönetim uygulamaları da faaliyetlerin gerçekleştirilmesinde ihtiyaç olmayan unsurlardan arınmış olmayı benimseme sanatıdır. Yalın Altı Sigma kavramı ise iş birimi ve süreçlere birlikte odaklanan bir felsefedir. Yalın Altı Sigma, Altı Sigmanın ve Yalın Yönetimin avantajlarını tek bir yönetsel teknikte ele alarak kurumsal süreçlerin tamamında mükemmeliyetçiliği ve yalınlığı savunmaktadır. Bu araştırmada Yalın Altı Sigma kavramının ortaya çıkmasında etkili olan Altı Sigma ve Yalın Yönetim teknikleri ele alınarak Yalın Altı Sigma’nın kuramsal olarak incelenmesi amaçlanmıştır. Altı Sigma, Yalın Yönetim ve Yalın Altı Sigma ile ilgili yapılan çalışmalara atıfta bulunulmuş, kavramın özel ve kamu sektöründe ihtiyaç duyulan alanlarda kurumların tek bir süreç ya biriminde değil tamamında benimsenip uygulanması gerekliliği sonucuna ulaşılmıştır.

Analysis of multi-factors affecting the performance of Nigeria's refineries: a systems thinking approach

PurposeThe challenges facing the productivity of Nigeria's refineries have generated much academic discourse. This study was carried out to develop a causal loop model showing the interrelationships of the multiple factors driving the poor performance of the refineries. Using a framework of political, economic, social and technical (PEST) factors, the developed model helped identify leverage points for policy intervention in the system.Design/methodology/approachA mixed-method approach was adopted to collect quantitative data from 118 refinery workers and qualitative data from 14 participants polled from the various Nigerian National Petroleum Corporation (NNPC) subsidiaries. The quantitative data were analysed through structural equation modelling (SEM) to prioritise the more significant factors, while the qualitative data were analysed by content analysis to further validate the questionnaire findings and provide clearer contexts for the operationalisation of the factors.FindingsThe structural equation model identified several PEST factors such as government interference, political indecision, funding issues, spare parts costs, pipeline vandalism, oil theft, maintenance issues as some of the significant factors affecting the performance of the refineries. The interviews validated these findings and provided richer contexts on how these factors operate within system. A causal loop model was developed based on these findings to identify key leverage points upon which policy intervention through best practice, management autonomy and stakeholder satisfaction was proposed to address these challenges.Research limitations/implicationsThe study uncovers that the factors which affect the performance of the refineries have significant multiple interrelationships, the understanding of which is crucial for developing effective solutions by policymakers.Practical implicationsThe findings of this study lay important foundations for a deeper understanding of how PEST factors interact to drive suboptimal performance across NNPC refineries.Originality/valueThe causal loop model developed in this study provides a new approach to viewing and analysing the associated factors affecting the performance of Nigeria's refineries from a non-linear perspective.

The role of comprehensive international electronic medical file in improving the quality of medical services and achieving the satisfaction of stakeholders: An exploratory study in Jeddah, Saudi Arabia

Objective: The current study investigates the possible impact of creating a comprehensive international electronic medical file that is part of a database which can be used in various areas to achieve the highest levels of satisfaction for patients and official bodies and enhance the quality of medical services at hospitals as well. One of the key purposes of this e-file is achieving the readiness and confidentiality of data so that it can be shared among hospitals whether inside the Kingdom of Saudi Arabia or even abroad. In addition, the medical e-file may contribute to reducing the costs of treatment, monitoring the performance of doctors and minimising medical errors. Moreover, the e-file may be used for even other purposes such as security or financial reasons.Methods: The study employed the quantitative research design where 171 questionnaires were distributed to patients, managers and staff in 19 small private hospitals in Jeddah city. The questionnaire 44 questions were designed after conducting a small pilot study on 15 participants. The response rate was about 82.5% in terms of the study questionnaire as only 141 questionnaires were collected. 84 male and 57 female participants took part in the study.Results: The study shows that there is a statistically significant correlation between the use of the international electronic medical file and the enhancement of the quality level of services provided at hospitals, the electronic rehabilitation, training, integrity and awareness of medical staff, and the productivity of hospital workers in line with the Kingdom’s 2030 vision. Moreover, there is a statistically significant correlation between the use of the comprehensive international electronic medical file and raising the level of patient satisfaction by working to protect their medical and financial information and speeding up the process of providing it whenever needed, whether inside the KSA or abroad, as well as reducing the costs of treatment locally and internationally and raising the rates of patient awareness of their medical rights. The results also reveal that using the comprehensive international electronic medical file helps to link patients’ data to all concerned authorities, which leads to enabling them to monitor the performance of hospitals and their staff, monitor the performance of doctors, reduce medical errors, and follow up on patients’ cases and rights to the fullest extent.Conclusions: The study recommends the necessity of selecting and training medical personnel in a professional manner, including those working in the field of the database, and the necessity of maintaining the confidentiality of personal information.

Stakeholder Influence on Adoption of Circular Economy Principles: Measuring Implications for Satisfaction and Green Legitimacy

Stakeholder roles in the adoption of circular economy concepts and corresponding impacts on firms have been crucial for academics and practitioners. However, substantial research gaps exist in relation to the specific influence of organizational, regulatory and community stakeholder groups on the adoption of circular economy principles and how these affect internal and external stakeholder satisfactions and green legitimacy in the context of an emerging economy. Drawing on the stakeholder and institutional theories, stakeholder pressures, adoption of circular economy principles, stakeholder satisfaction and green legitimacy were explored. Using a quantitative approach, the findings showed that regulatory stakeholders have the most influence on adoption of circular economy principles, followed by organizational and community stakeholders. In particular, adoption of circular economy principles robustly influenced external stakeholder satisfaction and green legitimacy while moderately influencing internal stakeholder satisfaction. These findings serve as a guide for policy making, management decision making and future research.

Identification and Critical Appraisal of Food Service Satisfaction Questionnaires for Use in Nursing Homes: A Systematic Review

BackgroundFood service provision in nursing homes is a complex, adaptive system through which multiple stakeholders interface. Organizational stakeholders include staff involved in preparing and delivering meals. Consumer stakeholders are the end users including residents and family. Questionnaires can be an economical and efficient method of measuring food service satisfaction in nursing homes and a powerful quality improvement tool. Objective(1) To identify questionnaires that measure food service satisfaction of various stakeholders in a nursing homes and (2) to critically appraise the psychometric properties of identified questionnaires. MethodsFive electronic databases were searched (Cumulative Index to Nursing and Allied Health Literature, Medline, ProQuest, Scopus, and Cochrane) in April 2020. Data from the eligible studies were extracted, and the psychometric properties were critically appraised using the Consensus-Based Standards for the Selection of Health Measurement Instruments. ResultsThis review identified 129 studies that used a questionnaire to measure food service satisfaction in nursing homes. Of those, 107 studies representing 75 unique general nursing home satisfaction questionnaires were excluded for failing to adequately explore aspects related to food service. From the remaining 22 studies, 7 food service satisfaction questionnaires were identified; 5 intended for consumers (residents) and 2 intended for organizational stakeholders (staff). Using the Consensus-Based Standards for the Selection of Health Measurement Instruments quality criteria, most questionnaires had flaws in content validity and construct validity, primarily due to small sample sizes. No questionnaires explored food service satisfaction from the family perspective. ConclusionsNursing homes collect satisfaction information for accreditation, marketing, benchmarking, and quality improvement. Although questionnaires are easy to administer, the quality of the data they collect is impacted by the validity and reliability of the questionnaires used. Using unreliable satisfaction data may mean that nursing homes are not accurately able to understand the impact of changes in the system on stakeholder satisfaction.

Fund Allocation Strategies and Project Sustainability: A Case of Vision City Project in Kigali City

The intention of this research is to examine the contribution of fund allocation strategies and sustainability of Vision City Project in Kigali. This research project is guided by three specific objectives such as to determine the impact of participatory planning on the sustainability of the Vision City Project in Kigali, to analyze the role of rate of return on the sustainability of the Vision City Project in Kigali, to establish the relationship between fund allocation strategies and sustainability of the Vision City Project in Kigali. This study is significant to policy makers in terms of formulating policies that favor sustainability of the project. The study is also significant to the future researchers in terms of using it as point of reference in regard to fund allocation strategies and project sustainability. The descriptive research design was applied in this study with a target population of 120 employees of the project, the same number were considered for sample size because it is reasonable and the sampling technique applied here is census sampling techniques, questionnaire and interview guides helped to gatherer the collected data which was coded, analyzed, interpreted in relation to the study objectives. The results have indicate a significant positive correlation between participatory planning and rate of returns (p=.646 and sig=.003), between project ownership and stakeholder satisfaction (p=742 and sig=.000), and rate of returns and stakeholder satisfaction (p=.536 and sig=.000). Hence, the results confirm a significant positive relationship between project sustainability of vision city in Rwanda. The results have also revealed that R coefficient .815 shows fund allocation strategies has a positive relationship with project ownership. The coefficient of determination .665 R square also shows that fund allocation strategies explains 66.5% of the variability in project ownership. Hence, this implies that the predictors such as constant, consultative project design, participatory planning and rate of returns affect the progress of project ownership by 66.5% in Vision City Project. In conclusion, since the results of the study have proved that there is a positive significant relationship between fund allocation strategies and project sustainability. Thus, the researcher also recommends to the government to continue encourage the private sector, investors and big business owners to allocate their fund in promoting project which can be sustainable and benefit the general public. The researcher cannot forget to recommend seminars, study tours and workshops to private sector federation to promote skills and knowledge on the allocation of funds to make sure sustainability of both private sector and government.

Configuration of an Integrated Quality-Social Responsibility-Performance Management System in the Hospitality Industry. Case Studies: Balneary Tourism Romania

The introduction of quality, performance, and social responsibility systems in organizations that are open to learn and wish to permanently improve their activity ensures the sustainable development of those organizations. The purpose of this research is to investigate the characteristics of these three systems in order to identify the common impact areas and the existing interrelations, which would be able to facilitate an integrated approach and create an understanding of equifinalities at the organizational level. Moreover, such an integrated approach highlights the role of economic and financial analysis in the assessment of the quantifiable aspects and the direction in the assessment of the non-quantifiable ones. Through this, we intend to obtain a possible configuration for an integrated quality–performance–social responsibility approach applied to 11 entities in different Romanian health resorts recognized for their natural healing factors. The research was structured on two levels: one addressing the phenomenological approach and one dedicated to the application of the European Foundation for Quality Management. The research presents economic and financial data that are the processed results of a social survey regarding customer satisfaction as well as information from reports provided by internal and financial audit missions. The conclusions of our results reveal three distinct situations: low quality, reduced performance, and stakeholder dissatisfaction; low quality, high performance, and partial stakeholder satisfaction; and appropriate quality, high performance, and adequate stakeholder satisfaction.

Harmonization of Green Motives and Green Business Strategies towards Sustainable Development of Hospitality and Tourism Industry: Green Environmental Policies

This study aims to investigate the direct impact of green motives (GM) and green business strategies (GBS) on sustainable development (SD) in the hospitality sector. It explores the direct links between GM and SD. Moreover, the mediating role of GBS between GM and SD was tested. The research relies on the stakeholders’ theory, which states that the organization’s success and future development depends on the satisfaction of stakeholders. Data were collected from 451 top managers and owners from 54 hotels (5, 4 and 3-star hotels) operating in Pakistan. Quantitative analysis including correlation, regression, confirmatory factor analysis and structural equation model techniques were used. The mediating role of GBS was assessed using the bootstrapping method. Results proved that GM and GBS enable hotel industry to achieve the targets of SD. Finding also proved that GBS act as a mediator between the GM and SD link. The hotel industry needs attention to achieve the targets of SD and customers’ inclination towards more hygienic and environmental issues after the worldwide COVID-19 pandemic situation has forced the hotel industry to adapt GBS initiated through GM. The current research articulated this upcoming issue and offered a SD model for the hotel industry.

Modelling stakeholder satisfaction for conflict resolution in wildlife management: a case of wolf population in Sweden

The Swedish wolf population has rebounded from near extinction in the 1960s to around 365 individuals in 2020, after the implementation of the Hunting Act (jaktlagen) in 1966. This recent increase in the wolf population has evoked a serious divide between “pro-wolf” and “anti-wolf” Swedish citizens. Despite the continuous efforts by the Swedish government to reconcile this antagonism, the conflicts are persistent with a sign of impasse. In this paper, we present a modelling tool, which can bring transparent and “structured dialogue to the opposing positions.” This approach includes a stylized framework for quantitative modelling of stakeholders’ satisfaction levels regarding their preferred size of the wildlife population in question, based on the concept of satisfaction functions. We argue that this framework may contribute to conflict resolution by bringing a common understanding among stakeholders, facilitate a societal discourse, and potentially help to assess likely support for conservation policies. We present a showcase application of this modeling tool in the context of the conflict over the Swedish wolf conservation policies. The model is informed using a thorough literature review as well as interviews, which identified relevant stakeholder groups and respective drivers of their attitudes towards wolves.

Measuring sustainable cleaner maintenance hierarchical contributions of the car manufacturing industry

Sustainable cleaner maintenance (SCM) prevents waste and pollution by cost-effectively delivering the necessary maintenance activities and at the same time safe for the human. The presented study aimed to extend cleaner and sustainability by cascading down strategic business objectives by developing a balanced, integrated, and hierarchical Sustainable Cleaner Maintenance Performance Measurement Framework (SCMPMF). This framework enables a business strategy's functional alignment levels. The initial framework consists of 78 indicators concerning eight perspectives identified upon the reviews on previous research. Fourteen indicators are classified at the corporate level, 21 indicators at the tactical level, and 43 indicators at the functional level. The validation process is conducted by sending questionnaires to 200 car manufacturing companies (with a 50.5% response rate). Nine new perspectives (cost-effectiveness, quality, productivity, resource efficiency, pollution and waste, learning and growth, health and safety, employee satisfaction, and stakeholder satisfaction) were identified with 71 indicators. The Partial Least Squares – Structural Equation Modelling (PLS-SEM) approach is applied to validate this new structure of SCMPMF. This novel framework presents two main components, i.e. sustainable cleaner initiatives and hierarchical decision levels (corporate, tactical, and functional). This study provides empirical evidence regarding the ideal hierarchical structure of SCMPMF concerning three pillars of sustainability. The framework can assist decision-makers in capturing the important factors, perspectives, and indicators relevant for measuring the SCM contribution and align them with the corporate objectives.

Determining the impact of Covid-19 on the business norms and performance of SMEs in China

This study's key purpose was to examine the impact of COVID-19 on SMEs' business norms and performance in China. The primary quantitative data have been collected through a survey questionnaire based on 330 participants. For analyzing the collected data, the use of the SEM technique has been made in this study. The researcher has adopted the data from the managers and employees belonging to the SMEs in China who are the research respondents. The data has been gathered from a sample size of 330. The number of distributed questionnaires was 340, whereas the responses gained were nearly 335, out of which 330 responses were selected. In the SEM technique, a CFA test was conducted to confirm the model's reliability and validity, whereas the results of path assessment were presented to examine the association between the variables. The findings of this study have confirmed the significant impact of COVID-19 on innovative operational procedures, profitability, remote work, and stakeholder satisfaction and safety.

Assessment of stakeholder satisfaction as additive to improve building design quality: AHP-based approach

It is possible to obtain better, qualified and error-free structures by evaluating the multidimensional criteria reflects all manner of opinions in the building production process. Stakeholders’ integration plays a major role in achieving this evaluation expecting the targeted quality in building production, and different priorities could be defined by various type of stakeholders. Therefore, applicable approaches should be used where the stakeholders of the building production process will be included to determine priority levels of criteria. All the criteria considered should provide that all dimensions of demands and expectations are met in the creation of the new building and the built environment. In this study, which is a widely used multi-criteria decision-making method, is applied to ensure mutual satisfaction of decision-makers and beneficiaries in construction process. Four main criteria and sub-criteria related to these main criteria were determined by adding “green and sustainability issues” to the “functionality”, “build quality” and “impact” trilogy determined by Vitruvius for the development of architectural quality. The method used here is based on an evaluation system takes into account all of the stakeholders’ expressions. Necessary data is gathered from three type of stakeholders; a technical team of five individuals consists of architects and engineers, a focus group of twelve individuals consist of occupiers as mass housing clients and the last one is the focus group of three individuals from building production firms as facilities manager. It was observed that distinct type of stakeholder ranked the weight of each main and sub-criterion differently. Therefore, it has been concluded that definition of criteria and determination of the weights of them shall not be determined by only one stakeholder in a project, but also all particular stakeholder are also shall be included during planning and application process.

Entrepreneurial Performance Construct, Its Dimensions, Measures and Issues

Entrepreneurial performance is a construct evolved from organizational theory and strategic management. It is extensively researched and discussed to define venture success or failure in entrepreneurship domain. However, there is lack of consensus between scholars to choose measures and data sources used to identify the behavior of entrepreneurial performance construct. Due to this they have been facing considerable difficulty to choose accurate and adequate performance measure which is critical to consistent results. Present paper reviews existing literature focusing on entrepreneurial performance construct and its measurements. The purpose of this paper is to identify current position regarding the entrepreneurial performance construct and its measurements and issues. The existing literature related to measurements of entrepreneurial performance were reviewed. The results depicted that vast majority of the studies have considered unidimensional measures especially financial measures as core which covers mostly efficiency, profit and growth dimensions. Very few studies have considered operational, and stakeholder satisfaction dimensions. As like as measures, most of the studies, (more than 75 percent) were used primary data, very few studies were used secondary and triangulated data source. This leads the inaccuracy in results.

A mixed methods stakeholder satisfaction study of sports events based on the case of the 2016 international children’s games

Sports event research has displayed gaps in the analysis of different stakeholders’ perspectives and satisfaction levels. Consequently, this study aims at laying bare real-time experiences of event stakeholders via a unique mixed method research approach for explaining stakeholder satisfaction. Data were gathered on occasion of the 2016 International Children’s Games in Innsbruck, Austria via mobile ethnography using an app (n = 103), semi-structured interviews (n = 24), and participatory observations. Stakeholders’ experiences were analyzed with the confirmation/disconfirmation paradigm, revealing that catering, transport, and organization can be classified as essential factors, whereas performance factors comprise competitions, daily work, and atmosphere. The findings contribute to the sports event and tourism literature (1) by analyzing the main stakeholders’ perceptions along the entire event journey during the 2016 ICG and (2) by aiming to gather a deeper comprehension of processes among sports event stakeholders with a mixed methodological approach (mobile ethnographical app, interviews and participatory oberservations).

PORTFOLIOS FORMATION OF MOTOR TRANSPORT ENTERPRISES HYBRID PROJECTS

The state use analysis of the project-oriented management in the enterprises of various subject branches is executed. The expediency of hybrid projects portfolios forming of motor transport enterprises and method developing for performing the specified management process is substantiated. The proposed method of hybrid projects portfolios forming of motor transport enterprises involves the implementation of four stages and twelve systemically related management processes, which take into account the characteristics of the subject area and project activities in it, as well as the design environment. In contrast to the existing methods of project portfolio formation, the proposed method proposes the experience usage of previously implemented hybrid projects. The peculiarities of the project environment of individual hybrid projects of motor transport enterprises and temporarily available resources (vehicles, contractors) are taken into account. Simulation of hybrid projects is envisaged to assess their value, which provides high-quality forecasting of the level of satisfaction of stakeholders of individual hybrid projects carried out under different scenarios. The balance of the hybrid projects portfolio is offered by using cluster model of their value, which provides the identification of priority hybrid projects that have the maximum value for stakeholders.

THE CONCEPT OF CREATING A MINIMUM VIABLE PRODUCT AND DESIGN-THINKING IN THE IT-PROJECT TEAM MANAGEMENT

The IT industry, like any other, has its own specifics. There are developed and tested methods for creating and managing IT projects at all levels of formalization from waterfall to flexible. However, the processes of forming and managing the team of any IT project remain poorly structured and uncertain. Modern life is constantly changing the attitude of customers and users of a project's product to project management methodologies. The criteria for assessing the success of a project are steadily shifting towards ensuring the satisfaction of its main stakeholders. To do this, develop new, or use previously unused means. Among them are the technology of design thinking and the concept of creating a minimum viable product (MVP). These tools began to be used in project management processes with the aim of maximizing stakeholder satisfaction. The paper analyzes the technology of using design thinking and shows the feasibility of its use as an element of the IT project management methodology, which applies client-oriented and value-oriented management approaches. However, at this stage, the technology of design thinking is more developed in a psychological and communicative context. Therefore, the use of the algorithm for creating the MVP will allow formalizing the stages of design thinking when creating an IT project product, and the MVP itself will be used as the current version of the IT project product, unlike the existing IT project management tools, it will exist almost from the very start of the IT project. It is clear that the proposed tools will be applied in practice by the IT project team, which usually suffers from "sudden deadlines", constant temporary overloads in the implementation of an IT project. Therefore, it is important to develop mechanisms for the formation, management and training of an IT project team based on design thinking with a minimum viable product as the basis for development.