Stakeholder Satisfaction Research Articles

The essential competencies of software professionals: A unified competence framework

• We provide a holistic framework for software engineering competencies (SEC). • The framework can be used to identify and manage soft and hard SEC across projects. • We highlight a set of competencies considered essential for software development. • We propose three stakeholder satisfaction levels for assessing SEC. Developing high-quality software requires skilled software professionals equipped with a set of basic and essential software engineering competencies (SEC). These competencies and the satisfaction levels derived from them change over a project's lifecycle, or as software professionals move from one project to another. Previous studies suggest a lack of means enabling SEC stakeholders to identify and assess competencies suitable for different projects. Additionally, previous research has mainly portrayed SEC to be static and overlooked their evolution over time and across projects. We investigate how we could effectively identify and match the competencies of software professionals necessary for different projects. We follow a mixed-method approach to iteratively develop and evaluate a framework for identifying and managing SEC. In so doing, we use the results of an extensive literature review, focus group discussions with experts from academia and industry, and data collected through interviews with 138 individuals with a supervisory role in the software industry. Drawing on the Kano model and Competency Framework for Software Engineers, we propose a Unified Competence Gate for Software Professionals (UComGSP), a framework for identifying and managing SEC. The UComGSP consists of 62 hard competencies, 63 soft competencies, and 25 essential SEC competencies. Additionally, we propose three stakeholders’ satisfaction levels for SEC assessment: basic, performance, and delighter. Furthermore, based on empirical observation, we report 27 competencies not mentioned in the reviewed literature; 11 of them are considered essential competencies. Competence development involves different stakeholders, including software professionals, educators, and the software industry. The UComGSP framework enables SEC stakeholders to (i) identify SE competencies, (ii) identify the essential SEC, and (iii) assess the satisfaction levels that can be derived from different competencies. Future research is needed to evaluate the effectiveness of the proposed framework across software development projects.

Understanding Stakeholders’ Perspectives on the Indonesia–EU FLEGT-VPA Scheme Implementation

Illegal logging comprises illegal activities that impact the economy, environment, and social aspects. This situation is addressed by the Forest, Law Enforcement, Governance, and Trade Voluntary Partnership Agreement (FLEGT-VPA) scheme. In 2014, Indonesia and the European Union ratified the FLEGT-VPA and then started the FLEGT Licensing in 2016. This study intended to discover stakeholder satisfaction from the perspectives of the government institutions, civil society organizations, and the private sector on the Indonesia–EU FLEGT-VPA scheme, and it was accomplished by performing a mixed-method sequential explanatory research design. First, the quantitative data, collected through a web-based questionnaire (n = 103), resulted in the stakeholders’ satisfaction (dependent variable), in connection with all of the independent variables, showed that all three stakeholders were satisfied with sustainable forest management, new market opportunities, timber legality, and law enforcement. In contrast, they were slightly satisfied with the social safeguards. From the measurement of the multiple regression model, the results showed that each independent variable has a positive and significant effect on stakeholder satisfaction. We discovered that timber legality performed the highest significance to stakeholders’ satisfaction. Second, qualitative data were collected to briefly explain the preceding quantitative findings through web-based in-depth and focus group interviews (n = 20). All three stakeholders seemed to agree to the scheme implementation that supported the application of sustainable forest management principles, improved the legality and traceability, promoted good governance, and strengthened the social safeguards, while it improved the new market opportunities to a lesser degree. Finally, all three stakeholders explained that there are still main challenges to be solved in improving the scheme implementation such as (1) administrative problems mainly experienced by small and medium enterprises; (2) uncompetitive FLEGT license products that are not well known to buyers; and (3) the absence of incentives given by both parties (Indonesia and the EU) to the FLEGT-licensed product exporters.

The Impact of Agile Methodology on Project Success, with a Moderating Role of Person’s Job Fit in the IT Industry of Pakistan

Computing software plays an essential role in almost every sector of the digital age, but the process of efficient software development still faces several challenges. Effective software development methodology can be the difference between the success and failure of a software project. This research aims to evaluate the overall impact of Agile Software Development (ASD) on the individual, organizational, software development, and project management dimensions. For this purpose, we surveyed several software development professionals from a variety of backgrounds (experience, location, and job ranks) to explore the impact of ASD on the IT industry of Pakistan. Our analysis of the collected information is two folds. First, we summarized the findings from our surveys graphically clearly show the opinions of our survey respondents regarding the effectiveness of the Agile methodology for software development. Secondly, we utilized quantitative measures to analyze the same data statistically. A comparison is drawn between the graphical and statistical analysis to verify the reliability of our findings. Our findings suggest the existence of a strong relationship between effective software development and the use of Agile processes. Our analysis shows that the job fit of software development professionals and ASD are critical factors for software development project success in terms of cost, quality, stakeholders satisfaction, and time. Although the study focuses on the IT industry of Pakistan, the findings can be generalized easily to other developing IT industries worldwide.

Exploring performance areas and developing performance assessment model for a construction projects in India

PurposeThe success of construction projects can be indicated by measuring their performance. For effective project performance (PP), the successful execution of a construction projects is very important. A systematic review of the literature on performance areas and performance assessment models was undertaken. The purpose of this paper is to develop a mathematical formulation for construction PP areas to suit the Indian context by modifying the current project quarterback rating (PQR) model.Design/methodology/approachBased on the literature, the PQR model has not been validated for suitability in the Indian context. To validate the PQR model and modify the same for the Indian context, a survey instrument was used to collect data on performance areas and a multivariate data analysis technique was carried out to develop a modified model. Delphi technique was used to assign the weights for each performance metric in performance areas.FindingsThis study concluded the importance of three additional performance areas, namely, productivity, stakeholder satisfaction and environment for assessing PP for Indian construction projects. It also identified the interrelationship between the performance areas and the PP.Practical implicationsThe developed modified PQR model (MPQR) will guide the concerned stakeholders to take corrective actions for improving the performance of construction projects.Originality/valueThe MPQR proposed in this paper covers ten areas and is a comprehensive single score that can be used to benchmark and compare performance over different projects to achieve continuous improvement.

Relationship of total quality management with corporate sustainability in the MSME sector: does innovation capability play a mediating role?

PurposeThis study attempts to find the structural relationship between Total Quality Management (TQM) and Corporate Sustainability (CS) by analyzing the role of Innovation Capability (IC).Design/methodology/approachThe authors conducted the study in the context of manufacturing industries in the Indian Micro Small and Medium Enterprises (MSME) sector. In the process, The authors attempt to throw light on the significance of TQM and IC in bringing out sustainable practices in organizations. The authors used Structural Equation Modeling with AMOS to study the relationship between TQM and CS.FindingsThe authors measured TQM through product control management, process control, vendor quality management and customer relationship improvement. We did find a direct relationship between TQM and CS, along with its three dimensions: environmental sustainability, economic sustainability and social sustainability. TQM was found to be antecedent to IC. IC, measured through product innovation, process innovation and managerial innovation, did not mediate the relation between TQM and CS. However, the link between TQM and social and environmental sustainability partially mediates through IC at the dimension level.Practical implicationsTQM can provide a holistic means of nurturing participation and satisfaction of stakeholders for achieving corporate sustainability and in the process, can create an innovative culture for stimulating a circular social economy.Originality/valueThis study fills the gap in the literature by providing a structural model that explains the relationship between TQM and corporate sustainability and highlights the role of innovation capability in achieving it.

Implementation Of Standard-Setting To Improve Performance Implementation Of Standards Of Internal Quality Assurance Systems Private Universities

The standards in the SPMI serve as guidelines for the process of implementing the standards in the SPMI consistently and sustainably to meet stakeholder satisfaction. The existence of gaps in the management of Standard Setting in SPMI and the achievement of performance in the Implementation of the SPMI Standards in Indonesia, there are big problems that need to be resolved and there are facts of advantages that are counter and different from these gaps as has been done by those who are able to set Standards in SPMI "professionally" and has made itas a PTS with superior achievements in West Java and at the national level.This study aims to determine the rationale and background in the preparation of the organization's Vision, Mission, Objectives and Strategy (VMOS) to improve the performance of the SPMI UBKIS Standard Implementation. The method used in this study is a descriptive exploratory method with a qualitative approach to the type of case study. This research focuses intensively on one particular object as a case. Based on the discussion above, it is concluded that the Implementation of Standard Setting has been able to improve the performance of the UNBIS SPMI Implementation as indicated by the availability, excess, socialization to UNBIS internal and external stakeholders as well as the implementation of the Higher Education Standards Document.

Social Reporting Impact on Non-Profit Stakeholder Satisfaction and Trust during the COVID-19 Pandemic in an Emerging Market

Attracting resources to achieve established goals makes social reporting necessary in relation to an organization’s stakeholders, and reports on the social impact of resource use and activities have an essential role in increasing stakeholder satisfaction and trust. The COVID-19 pandemic emphasized the importance of sustainable development goals and transparent social reporting for different categories of stakeholders. This paper aims to identify the social reporting dimensions that influence the satisfaction and trust of the primary stakeholders of non-profit organizations in an emerging market (Romania), i.e., managers, employees, members, volunteers, donors, and collaborators. The results reveal the positive influence COVID-19 reporting had on stakeholder satisfaction. The lack of formal reporting has a weak yet statistically significant negative influence on stakeholder satisfaction, thus positively influencing the perceived need for external and internal auditing. Stakeholder trust in an organization is strongly and positively influenced by satisfaction with the organizational activity and internal auditing and is negatively influenced by a lack of formal reporting.

A stakeholder engagement strategy for an ongoing research program in rural dementia care: Stakeholder and researcher perspectives.

Participatory research approaches have developed in response to the growing emphasis on translation of research evidence into practice. However, there are few published examples of stakeholder engagement strategies, and little guidance specific to larger ongoing research programs or those with a rural focus. This paper describes the evolution, structure, and processes of an annual Rural Dementia Summit launched in 2008 as an engagement strategy for the Rural Dementia Action Research (RaDAR) program and ongoing for more than 10 years; and reports findings from a parallel mixed-methods study that includes stakeholder and researcher perspectives on the Summit's value and impact. Twelve years of stakeholder evaluations were analyzed. Rating scale data were summarized with descriptive statistics; open-ended questions were analyzed using an inductive thematic analysis. A thematic analysis was also used to analyze interviews with RaDAR researchers. Rating scale data showed high stakeholder satisfaction with all aspects of the Summit. Five themes were identified in the qualitative data: hearing diverse perspectives, building connections, collaborating for change, developing research and practice capacity, and leaving recharged. Five themes were identified in the researcher data: impact on development as a researcher, understanding stakeholder needs, informing research design, deepening commitment to rural dementia research, and building a culture of engagement. These findings reflect the key principles and impacts of stakeholder engagement reported in the literature. Additional findings include the value stakeholders place on connecting with stakeholders from diverse backgrounds, how the Summit was revitalizing, and how it developed stakeholder capacity to support change in their communities. Findings indicate that the Summit has developed into a community of practice where people with a common interest come together to learn and collaborate to improve rural dementia care. The Summit's success and sustainability are linked to RaDAR's responsiveness to stakeholder needs, the trust that has been established, and the value that stakeholders and researchers find in their participation.

Green banking and sustainability – a review

PurposeThe purpose of this article is to study green banking practices, its methods of adoption and importance of practicing green banking. This study also includes the role and contribution of banks in environmental sustainability and UN Sustainable Development Goals.Design/methodology/approachThe current research paper is conceptual in nature, based on a thorough literature review, websites of financial institutions and literature evaluations among other sources. This study has been supplemented by a variety of research journal articles. The websites of many banks including SBI (State Bank of India) and MayBank (Malaysia) were used and reviewed to know about various green banking practices both nationally and internationally and their contribution toward sustainability.FindingsThe devastating effects of recent flooding, droughts and extreme temperatures that several people all over the world have experienced compelled everyone to begin thinking about global warming and its consequences, and to do everything that can be done to address this problem. Governments, businesses and individuals all play a part in preventing global warming and creating a more sustainable world. People have to deal with financial institutions, particularly banks, which play a vital role in this environment by assisting in the development of a robust and successful low-carbon economics. They should make more use of environmental data when extending credit and making investment decisions. The project will assist them in proactively improving their environmental performance while also adding long-term value to their company. Businesses having a bigger carbon output may be viewed as riskier in the future, and banks may shy away from funding such businesses in favor of innovative technology solutions that absorb or reduce carbon emissions. As a result, green banking is the order of the day, a source for sustainable development and it will undoubtedly benefit banks, industries as well as the environment at large.Research limitations/implicationsThe theoretical implications can be summed in the following points: (1) there is no universally accepted framework for green or sustainable banking so far. However, green banking practices are at different stages of development across countries. As per the case of India, green banking practices are at a development phase in India, and green processes have a significant impact on sustainable development. (2) The study is one of the first of its kind in the academic literature as it links green banking practices with sustainability besides discussing green banking practices of the top public sector Bank of India and top commercial bank of Malaysia. Despite the significant contributions made by this study, many disadvantages should be addressed for future research. The present work was chosen for comfort, it was restricted to green banking practices of two banks only, which limits conclusion and interpretation of outcome to some extent Future research can be conducted by a comparative study with the top green banks or with the cleanest country of the world or green banking practices by those banks toward sustainability in that country can also be a good area for researchPractical implicationsManagerial implication: The study is extremely helpful to the banking industry in determining the scope of green banking initiatives in sustainable development. This study is a prime study in India to interrelate banking industry towards sustainability and two UN SDGs besides green banking practices of banks. This paper has noted the areas where the banks can make progress for the greener, sustainable economics. It has also aided the banking industry in identifying areas for development so that it may focus on improving social satisfaction and satisfaction of stakeholders across its operating areas. The study is also very helpful for banks to comprehend how vital these green initiatives, especially green processes, are to improve sustainability.Social implicationsThe study will serve as a gauge for banking actions toward greener nations and a greener world since these are the efforts toward Carbon Free World, Efforts for controlling global warming, efforts for the greener planet in general which undoubtedly is a significant long-term service to society a reason for better climate and better tomorrow.Originality/valueThis paper identifies the need for green banking in sustainability. This article also summarizes the notion of green banking besides outlining some methods and analyzing green banking initiative by SBI (State bank of India) of India, MayBank of Malaysia & UNSDG .

Developing a performance management toolkit for Botswana tennis clubs

Performance management facilitates the attainment of goals in sport organisations. tennis clubs should implement performance management practices to maximise their profit, improve their services delivery and stakeholder satisfaction. In Botswana, tennis does not have a large followership or high participation rate. Therefore, Botswana tennis Clubs could use performance management initiatives to improve their organisational practices, participation rates and profitability. Thus, the aim of this paper was to develop and propose a performance management toolkit for Botswana tennis clubs. The paper relied on a review of the Balanced Scorecard, the Performance Prism, and components of performance management. Based on the review, a performance management toolkit for Botswana tennis clubs was developed. The toolkit comprises of planning for the external environment, planning for the internal environment, implementation, and performance measurement. The toolkit recognises the cyclic nature of the performance management process therefore, the feedback and feedforward obtained from performance measurement are used to inform future performance management plans. This paper can benefit Botswana sport managers and help them to implement performance management practices. This paper can also contribute towards sport management research on performance management in sports clubs.

Constructing internal audit quality evaluation index: evidence from listed companies in Jiangsu province, China

Internal audit quality is the foundation for a company's survival and development across the world. As a result, global efforts have been made to develop a scientific and accurate evaluation index for internal audit quality. However, literature shows that existing internal audit quality evaluation indices have many flaws, such as a lack of systematic internal audit evaluation indicators, poor execution, and inability to identify priority areas. To address gaps in the literature, this study intended to construct an internal audit quality evaluation index utilizing the joint approaches of the Balanced Scorecard, Delphi Process, and Analytical Hierarchy Process. A systematic literature review, examination of companies' internal audit guidelines, Balanced Scorecard, and Delphi approaches resulted in a multilevel internal audit quality evaluation index with five dimensions (stakeholder satisfaction, stakeholder contribution, financial results, internal audit process, and learning and growth) and 36 indicators. The Analytical Hierarchy Process revealed that the most prioritized dimension is the internal audit process. The consistency ratio and evaluation feedback from the listed companies' internal auditors, management, and audit committee members revealed that the results are valid and reliable.

MobiTrust: Trust-Aware Pricing Scheme for Edge-Based Mobile Sensor-Cloud for Vehicular IoT

In this work, we propose MobiTrust, a game theoretic pricing scheme, to address the problem of ensuring trust in the edge-enabled mobile sensor-cloud (MSC) architecture for vehicular Internet-of-Things (IoT). In the edge-enabled MSC, a sensor-cloud service provider (SCSP) utilises multiple sensor-equipped vehicular IoT-based devices belonging to different owners and multiple edge devices deployed by different edge infrastructure providers (IPs) to provision Sensors-as-a-Service (Se-aaS). Since these entities are revenue-driven and they depend on each other for successful service provisioning, there is a need to establish trust among them to ensure the sustainability of MSC. Existing works on sensor-cloud address the issue of ensuring trust among selfish device-owners. However, these works do not consider the presence of IPs and assume that the IoT devices are stationary in nature, which renders them unsuitable for MSC. Therefore, in this work, we aim to address this drawback of the existing literature by proposing MobiTrust, which is comprised of two components. First, we propose a mobility-aware trust model designed based on the Transferable Belief Model, which utilizes different types of evidence collected by the devices to estimate their trust values. Second, we propose a trust-based pricing and resource allocation scheme based on the Stackelberg game that aims to maximise the profits and satisfaction of the various stakeholders. We analyze the proposed scheme theoretically and examine the existence of equilibrium in the proposed game. Results of extensive simulations show that MobiTrust increases profits for the stakeholders and QoS by 9% and 11%, respectively, compared to benchmarks.

Sociotechnical dimensions of BIM-induced changes in stakeholder management of public and private building projects

PurposeThis paper aims to explore the various sociotechnical dimensions of building information modelling (BIM)-induced changes associated with stakeholder management of projects.Design/methodology/approachThis paper relies on grounded theory and data collection from two case studies – one in the public sector and one in the private sector – and is underpinned by Leavitt’s (1964) sociotechnical model.FindingsFindings reveal four new dimensions of stakeholder management as being affected through BIM-induced changes: commitment; transparency; learning and experience; and stakeholder satisfaction, with these extending beyond the dimensions recognised in the existing literature. Another novelty lies in bringing to light the highly context-specific nature of BIM-induced changes pertinent to stakeholder management, with the two case studies demonstrating differences in these changes. Furthermore, a theoretical model of the causal impacts of various identified dimensions is presented, in which the sequence of changes and the causal associations between the identified dimensions are conceptualised.Originality/valueThrough Leavitt’s (1964) Diamond lens, the procedure of change and its evolutionary procedure for various components of the sociotechnical system of stakeholder management are theorised. The tentative conceptualisations presented offer a springboard from which to further investigate the episode of change pertinent to various dimensions of stakeholder management in BIM-enabled projects.

Stakeholders’ Impact Factors of the COVID-19 Pandemic on Sustainable Mixed Development Projects: A Systematic Review and Meta-Analysis

Managing stakeholders in construction projects is crucial since stakeholders are perceived as a significant source of uncertainty because of the various stakeholders involved, especially in mixed development projects. The preferred reporting items for systematic reviews and meta-analyses (PRISMA) method was used to analyse and select the most relevant publications from two identified databases: SCOPUS and Web of Science (WoS). Only 55 of 1600 publications were identified as relevant to stakeholder impact factors in the construction projects. Towards achieving the Sustainable Development Goal (SDG) 11, 10 stakeholder impact factors affecting the success of mixed development project management during the COVID-19 pandemic were identified and arranged by frequency: stakeholder engagement, stakeholder relationship, stakeholder attribute, stakeholder influence, stakeholder interest, stakeholder needs, stakeholder satisfaction, stakeholder expectation, and stakeholder behaviour. The outcome of this study would assist the construction project team in effectively managing and engaging with the relevant stakeholders to attain SDG 11 associated with sustainable cities and communities, specifically for the mixed development projects during the COVID-19 pandemic.

Adopting a Student Centric Education Blockchain System

The purpose of this paper is to portray an integrated Education Model which proposes to be student-centric and using technologies like Blockchain technology which can offer security, authenticity, immutability, longevity, data, information, decentralization, no intermediator, reliability, and data integrity. Education Blockchain 4.0 is a part of the Industrial revolution 4.0 which is disrupting the education sector. Blockchain technology is in focus in the last decade amongst users, researchers and practitioners. Despite the growing interest in Blockchain technology, the education sector has not seen much progress in terms of applications. This system uses the research of blockchain-based educational applications. The world is accelerating with IoT and AI. Industry revolution 4.0 is becoming a mandatory standard and necessity in globalization and a logical outcome is Education Blockchain 4.0. It is the need in the educational system due to the disruption initiated by technologies. Quantitative Methodology will be used to prove the conceptual model that proves the relationship between various constructs using PLS-SEM, which statistically can prove these relationships. Smart Blockchain System in education will make everything digital, easily storable, immutable, secured, longevity, easy access, cost-effective, User friendly and integrable to other technologies. The proposed Education Blockchain 4.0 smart system is poised to achieve these objectives across domains and to integrate further technologies making it the most suitable choice for these applications, which is the major contribution of this study. Also, the integration of the system theory of the new student centric education ecosystem, the disruption theory for Blockchain technology in education and the stakeholder theory applied to the education. Education Blockchain 4.0 will be useful for educational organizations to be cost-effective, achieve volumes of scale by integrating various functionalities, sectors. It will be useful for making policy decisions to enhance revenue, profitability and deliver stakeholder satisfaction.

When Providing Support Can be Self-Destructive: Effect of Financial Slack on Backer Sentiments

One of the primary reasons for the death of a young entrepreneurial venture is the lack of financial capital. Extant research has been inconclusive regarding the role of excess financial capital or transient financial slack – in firm survival, profitability, growth, and stakeholder satisfaction. Drawing on VRIO and resource management framework, we argue that the presence of transient financial slack will negatively influence backer sentiments of crowdfunded firms. Availability of resources is a necessary but not sufficient condition for firm performance. Appropriate firm organization is required to exploit available resources. The presence of organizational and managerial capabilities/weaknesses can help or hinder the process of acquiring, bundling and leveraging resources. We further argue that the presence of entrepreneurial orientation is an organizational capability that can alleviate the negative influence of slack; however, its effect will be weakened if the firm is led by narcissistic entrepreneur. We find support for our arguments based on a dataset of 2055 crowdfunded firms from Kickstarter. The implication of this research for crowdfunding platforms, entrepreneurs, and backers is discussed.

Boundary Object Aggregating Network of Stakeholders and Systemic Shock: A Case Study of Downsizing

Stakeholders forming a network do not constantly interact with each other, and the nature of their interactions may change over time. This relationship led us to develop two research questions. First, why do actors interact to form a stakeholder network? And second, why and how do interactions evolve over time that may call for a corporate political strategy? To address these questions and contribute to stakeholder theory, we mobilize two concepts: boundary objects and systemic shock. The combination suggests that boundary objects aggregate networks of stakeholders that “hold” a “stake” in it. Such networks are usually in an equilibrium of routine interactions between stakeholders that compromise depending on their interests’ satisfaction, power resources and legitimacy. A managerial decision may impact the boundary object and cause a systemic shock that affects stakeholders belonging to the network and disrupts the compromise. The shock induces intense and strong interactions aiming to reach a new compromise (or a new equilibrium) in which actors satisfy their interests depending on their redefined power resources and legitimacy. The path between two equilibria is characterized by a moving alliance of stakeholders with the firm and a coalition against it. Employment is a boundary object that is a “stake” for several “holders”. Industrial downsizing with massive dismissals is a managerial decision that is a systemic shock on a boundary object (i.e., employment) and affects the interest and satisfaction of numerous stakeholders, triggering interactions between them to reach a new equilibrium and redefine the boundary object. To illustrate this conceptual framework, this article is based on empirical evidence from an in-depth case study of industrial downsizing with massive dismissals that took place in Switzerland. The case explores the political processes that characterize relationships when a network of stakeholders is disturbed by a systemic shock.

Performance Optimization of Industrial Supply Chain Using Artificial Intelligence.

Nowadays, organized retailing has witnessed a newer trend in the upcoming generations. Globally, these changes are attributed to growing family income, increased female participation, the transformation from joint to nuclear family structure, and technological advancements. Moreover, other variables such as lower supply chain costs, growing sales, rising consumer demands, changing market structure, and increasing competition also influenced supply chain networks. It is observed that the organizational nonlivestock supply chain performance is affected by strategic, operational, and environmental aspects. AI is helping to deliver powerful optimization capabilities, which are required for more accurate capacity planning, improved productivity, high quality, lower costs, and greater output, all while fostering safer working conditions. These benefits are all made possible thanks to the introduction of AI in supply chains. By conducting a comprehensive analysis of the relevant previous research, the purpose of this work is to determine the specific contributions that artificial intelligence (AI) has made to supply chain management. This research attempted to discover the present as well as possible AI strategies that may increase both the study of Supply Chain Management as well as the practice of it. This was done in order to solve the current scientific gap of AI in Supply Chain Management. It was also found that there are holes in the existing study that need to be filled by more scientific investigation. To be more exact, the following four facets were discussed: (1) the AI approaches that are most often used in Supply Chain Management; (2) the AI techniques that have the potential to be used in Supply Chain Management; (3) the Supply Chain Management subfields that have benefited from the application of AI so far; and (4) the subfields that have a high potential to be improved by AI. Identifying and evaluating articles from the four supply chain management domains of logistics, marketing, supply chain management, and manufacturing require the use of a predetermined set of inclusion and exclusion criteria. In this study, insights are provided via the use of methodical analysis and synthesis. A better understanding of these parameters not only improves the nonlivestock supply chain processes but also ensures competitive advantage. The present research aims to test the following elements that including supply chain speed, customer retention, supply chain management integration, and various management. The proposed work categorizes the performance of the supply chain using the Improved Feed Forward Network with Particle Swarm Optimization technique. Results indicate that inventory management, customer happiness, profitability, and client base identification are listed as competitive advantage elements. On the other hand, stakeholder satisfaction, innovation and learning, market performance, customer satisfaction, and financial success are the six recognized organizational performance criteria. Resultantly, the overall performance metrics of the proposed work is 94.12%, while accuracy rate, specificity, and sensitivity rate are found to be 94.12%, 92.15%, and 89.14%, respectively. The research can be helpful for industrial managers to optimize the performance of supply chain systems using artificial intelligence.

Studi Semi-Systematic Review terhadap Persepsi Penggunaan, Persepsi Kemanfaatan dan Kepercayaan Sebagai Prediktor Kepuasan Penyediaan Barang/Jasa LPSE di Indonesia

The implementation of electronic procurement of goods and services (e-procurement) in Indonesia has proven to reduce costs and increase time efficiency. Unfortunately, the level of satisfaction of stakeholders with the Electronic Procurement Service (LPSE) is still lacking. This study was prepared based on the semi-systematic review method because it intends to detect themes, theoretical perspectives, and general problems related to various predictors of satisfaction with LPSE goods/services providers in Indonesia. The practice of e-procurement is considered suitable to be approached by the TAM (Technology Acceptance Model) model which then needs to identify two basic beliefs that influence the use of the technology, namely perceived easy use and perceived usefulness. This study also includes the construct of confidence as a good novelty that has the potential as a moderating variable. The contributions/outputs of this study are in the form of a map of the research area, a synthesis of the state of knowledge, and an agenda for further research or a historical review or timeline of the e-procurement topic. The results of the study can be used by subsequent researchers as a research foothold.

Usefulness of volunteer urgent mobile health clinics in improving cost-effective healthcare in the Al-Qassim Region, Saudi Arabia

Mobile clinics are generally customized vehicles equipped with important medical equipment and staff to provide primary health services for populations at risk, enforce disease prevention, and improve access to chronic health management, at reduced costs. The present study evaluated the usefulness and effectiveness of volunteer mobile clinics in providing healthcare in different medical specialties in rural area hospitals in Saudi Arabia. The study also estimated the cost of providing such healthcare facilities and stakeholder satisfaction through the use of a standardized questionnaire. A total of 1299 patients attended the 36 mobile clinics’ setup with 39 volunteer consultants in five hospitals namely Al- Nabahanyah, Abanat, Qibah, and Qusiba. The age of the patients ranged between 1 to 80 years. The average cost per patient was reduced to 150 SAR which is 25% lesser than that of the national average cost of consultation (200 SAR). Based on the survey results it was seen that the overall satisfaction of patient services offered by mobile is very high (87.4%) while it ranged between 80-95% in different hospitals. However, the response rate was very low and ranged between 16-31% while the average response rate was 21.8%.