Member Satisfaction Research Articles

Faculty Onboarding for Workforce Readiness and Belonging.

An academic anesthesiology department benefits from recruiting faculty from various centers, from new graduates to experienced clinicians. Two critical objectives for a department are getting the faculty members up-to-speed thoroughly and efficiently and retaining the faculty members to benefit from their contributions over time. Onboarding plays a pivotal role in meeting both objectives. A successful onboarding process is critical to the enculturation of new employees into an existing work environment. Organizations focusing on improving onboarding practices increase overall success, decrease attrition, and enhance member performance and satisfaction. In this study, we examine our onboarding practices and then create structured tools to improve our processes. A survey gauging the effectiveness and satisfaction of our existing onboarding practices was administered to 11 faculty members hired between 2016 and 2018. Using feedback from the survey, our team identified critical components for improvement and quality measures for onboarding from before faculty arrival until after starting clinical duties. We also measured faculty satisfaction with the onboarding process at different time points. Updated onboarding practices targeting identified areas were implemented in one hiring cycle. Thirteen new faculty members hired over the course of the course of six months assessed the new system's effectiveness. The experience of the previous cohort was compared to the new cohort, highlighting the impact of their feedback on the onboarding process. Our new best practices model, implemented to address primary gaps in our system, has shown promising results. The post-intervention cohort reported more favorable responses to the process, suggesting a positive shift in the onboarding experience. Further free-text feedback included recommendations for additional updates, offering a proactive approach to continuous improvement. A structured, feedback-responsive onboarding process improved the overall experience for new hires. While the response was overwhelmingly positive, further refinement with subsequent iterations is needed to continually improve this process.

Mengembangkan Kepemimpinan dan Etika: Meningkatkan Tanggung Jawab dan Kompetensi Pengurus KOPMA USD

This study aims to develop leadership attitudes and ethics as well as a sense of responsibility among responsive and competent KOPMA USD administrators. The main problem faced is the lack of understanding and application of good leadership principles among the administrators. The methods used in this study include training, workshops, and intensive mentoring. The results show a significant improvement in the understanding and application of leadership ethics and responsibility among the KOPMA USD administrators. The administrators have become more responsive and competent in carrying out their duties, which is reflected in the increased performance of the organization and the satisfaction of KOPMA USD members. This study concludes that the leadership and ethics development program is effective in improving the quality of KOPMA USD administrators.

Work-life balance and job satisfaction among faculty in selected nursing schools in Sulu

Balancing one’s life with all of the responsibilities they have and be able to find joy in it is one of the best things that one can have in life. However, the ideal concept of work and life balance is not achieved due to certain factors that have a great impact in real life experience. Using the quantitative descriptive method, this study aims to assess the work life balance and job satisfaction among faculty members selected from nursing schools in Sulu. The findings revealed that they have a positive view with regards to the concept of work life balance, but uncertain in terms of workload and leave policies. They also have a positive outcome with the concept of job satisfaction. Lastly, it was also found out that work life balance played a big role in improving the job satisfaction of faculty members in nursing schools. These findings suggest that school administrators shall formulate better policies and guidelines among faculty members in a way to strategize the assignment of workloads. Moreover, an open communication among faculty and other school officials shall happen to determine the expectations and set the standards that will meet the school’s improvement while not compromising the well being of the teaching force.

Real emotional experience of family members of patients transported within hospital in neurosurgical intensive care unit: A descriptive qualitative study.

To understand the real experience of family members of patients in neurosurgical intensive care unit (NICU) during intra-hospital transport (IHT), explore their inner needs and provide effective intervention measures for the construction of standardized IHT plan. A descriptive qualitative study. For the purposes of this study, 10 family members of IHT patients were included using a purposive sampling method. Semi-structured in-depth interviews were used to collect the data, Nvivo 11 software was used to organize the data, and Colaizzi's 7-step descriptive phenomenology method was used to analyse the data. A total of three themes and nine subthemes were extracted, namely: Experience of emotional changes at different stages (uncertainty before transfer, complex internal activity during transit, ambivalence after transfer); Perception of problems in IHT (poor doctor-patient communication, weak awareness of risk assessment, deficiencies in the transfer procedure); Consciousness of the real needs (emotional respect and closeness, stay informed of the progression of the disease, greater social support). Family members of patients in the NICU have complex internal experiences and multiple support needs during IHT, reflecting the need for further standardization of the transport process. In the future, we should improve the mode of safe IHT involving doctors, nurses and family members of patients, ensure the safety of patient transport, meet the social support needs of family members and improve the experience of IHT and the medical satisfaction of family members.

Factors Related to Emotional Leadership in Nurses Manager: Systematic Review and Meta-Analysis

This study aimed to identify research trends related to emotional leadership among nurse managers by conducting a systematic literature review and meta-analysis. This study sought to derive insights that could contribute to improving emotional leadership in nursing practice. A systematic review and meta-analysis were conducted according to the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) and Meta-Analysis Of Observational Studies in Epidemiology (MOOSE) guidelines. Databases including PubMed, Cumulative Index to Nursing and Allied Health Literature, Scopus, Web of Science, Research Information Sharing Service, Koreanstudies Information Service System, Korean Medical Database, KoreaMed, ScienceON, and DBpia were searched to obtain papers published in English and Korean. Literature searches and screenings were conducted for the period December 1, 2023 to December 17, 2023. The effect size correlation (ESr) was calculated for each variable and the meta-analysis was performed using the statistical software SPSS 29.0, R 4.3.1. Twenty-five (four personal, six job, and fifteen organizational) relevant variables were identified through the systematic review. The results of the meta-analysis showed that the total overall effect size was ESr = .33. Job satisfaction (ESr = .40) and leader-member exchange (ESr = .75) had the largest effect size among the job and organizational-related factors. Emotional leadership helps promote positive changes within organizations, improves organizational effectiveness, and increases member engagement and satisfaction. Therefore, it is considered an important strategic factor in improving organizational performance.

Humanism during the COVID-19 pandemic: video call as a strategy to satisfy the communication needs of Intensive Care Unit patients and their family members.

Background: Patients affected by the COVID-19 pandemic required physical/social isolation due to the transmissibility of SARs CoV-2; those hospitalized in healthcare facilities often suffered loneliness due to a complete separation from their loved ones through visitor restrictions.(1) Human contact and movement were restricted to contain the spread of disease. When this kind of restriction must be employed, the “Guidance for Managing Ethical Issues in Infectious Disease Outbreaks”, states that it is necessary to provide people with “effective alternative communication strategies”. (2) Methods: This is an observational descriptive study that uses qualitative variables to analyze information obtained by virtual focus groups consisting of either medical professionals or family members of hospitalized patients in the ICU of the Eugenio Espejo Hospital (EEH) in Quito, Ecuador. Each video call allowed us to assess anonymous opinions concerning communication methods utilized during the delivery of daily clinical updates in the ICU. By focusing on a patient-and family-centered model, this study aims to minimize the impact of social isolation in hospitalized patients through the implementation of regular doctor-led video conference calls with family members, as well as video calls between the patient and family members when feasible.(1) Results: This study evaluates the increased satisfaction of family members and medical professionals with the implementation of video calls when compared to traditional telephone calls. A contrast between the time before implementing the telehealth team and the time afterward was observed in at least five positive characteristics: 1) the general telehealth experience, 2) the clarity of the messages, 3) the quality of care, 4) the sense of comfort, and 5) the improvement of communication. Conclusions: There was a positive effect on communication quality for both family members and medical professionals, increasing their satisfaction in terms of finding new methods to reduce the social isolation enforced by the current pandemic. Nevertheless, the future role of virtual communication remains undefined as we return to individualized face-to-face meetings.

Appraisal of the IADT fellowship - A member survey.

The International Association of Dental Traumatology (IADT) is considered the foremost authority in Dental Traumatology. Fellowship status was introduced in 2015 and is considered an international standard of excellence. The Fellowship Committee of the IADT believed it was essential to survey members seeking information on the benefits of the IADT Fellowship and potential considerations for future development. This survey aimed to explore the perceptions of members of IADT surrounding the fellowship process in terms of interest, accessibility, equality, perceived prestige, and value to the membership. The survey was sent to 546 IADT members, of whom 89 were fellows (as of 31 July 2022) from 74 countries via an email invitation. Answers were analysed using the Chi2 and Fisher's exact test (p < .05). The response rate to the survey was 20.69% (n = 113), including 28 fellows (24.78%). Forty-six respondents (40.71%) were female, and 67 (59.30%) were male. Dentists identified as specialists were significantly more likely to be involved in teaching dental trauma (p = .000008). A majority of respondents (87.76%; 86/98) expressed interest in obtaining fellowship, with increased interest from more recent graduates. Learning opportunities, obtaining expertise, networking and a sense of community and prestige, were key factors in considering fellowship. There was interest in alternate pathways other than examination alone, with 60.2% of 98 respondents suggesting a combination of publications /service to IADT/ reviewer for Dental Traumatology, 57.14% suggesting the submission of case reports, and 42.86% suggesting Honorary Fellowship. Respondents (73%) were willing to participate in online discussion forums and other professional development opportunities. This preference was more notable among non-fellows (75.29%) than fellows (67.85%). The survey indicates the diverse motivations and perceptions regarding the IADT Fellowship, despite the low participation of IADT members. Achieving fellowship status is desired by 87.7% of non-fellows. The majority of respondents were aware of the process, but main concerns were identified as eligibility criteria and examination difficulty. Options for alternate pathways and other initiatives promoting engagement were identified. Further exploration of these issues is required to be representative of the entire IADT membership. Addressing these obstacles could significantly enhance fellowship participation and overall member satisfaction within the IADT community.

Job motivation, satisfaction and performance of young university faculty members in China: Basis for an enhanced faculty development plan

Job motivation, satisfaction and performance of young university faculty members in China: Basis for an enhanced faculty development plan

273 Evaluating a Newly Formed Community and Patient Advisory Board to Promote Equity and Inclusivity in Clinical and Translational Research

OBJECTIVES/GOALS: At UNC-Chapel Hill’s CTSA hub – the NC Translational and Clinical Sciences Institute (NC TraCS) – we conducted a participatory evaluation of a new community and patient advisory board (CPAB) to assess member experiences, and the outcomes and early impacts of their work on institutional programming related to equity and inclusivity in research. METHODS/STUDY POPULATION: NC TraCS staff conducted informal interviews with CPAB members to discuss how they envision success in their work, ideas for measuring progress towards their goals, and how they have seen similar work measured by others. These conversations guided the development of outcomes, indicators, and data collection methods for the CPAB evaluation plan. CPAB member satisfaction, experiences, and perceptions of accomplishments were assessed via an online survey. Concurrently, an Outcome Harvesting approach was used, through which NC TraCS staff retrospectively identified key outcomes of the CPAB’s work through team discussion of programmatic changes and review of internal documents and data. RESULTS/ANTICIPATED RESULTS: CPAB members (n=10) were highly satisfied with meetings, group dynamics, activities and accomplishments, and 90% of members felt that NC TraCS was very responsive to their feedback. Key outcomes included: 1) co-creating a shared vision, goals, and operational policies for the CPAB; 2) co-developing a training series for research teams about patient and community engagement; 3) disseminating best practices for co-developing advisory boards; 4) providing guidance to improve NC TraCS consultations, services, and resources related to enhancing equitable participation in research (e.g., developing an Equity in Research Framework); and 5) contributing to institutional initiatives related to diversity, equity, and inclusion (e.g., improving compensation processes for research participants and partners). DISCUSSION/SIGNIFICANCE: Evaluations of CPABs often focus on process measures, while assessments of outcomes and impacts are lacking. Our evaluation data highlight the early outcomes and value of a newly formed CPAB. Furthermore, our approach can inform the creation and evaluation of equity-focused advisory boards within other research institutions.

재건축사업의 ESG 활동이 조합원 만족도에 미치는 영향

This paper attempted to examine the effect of ESG(Environment, Social, and Governance) activities on member satisfaction in reconstruction projects, and to examine the mediating effect of reconstruction economics in this impact relationship. At this time, ESG activities consisted of non-financial factors such as environment(E), society(S), and governance(G), reconstruction economics consisted of contributions and floor area ratios, and union satisfaction consisted of promotion process, management practice, and union promotion committee. Questionnaire data were collected for reconstruction members, and the collected data were analyzed using SPSS 27.0. A summary of the main analysis results is as follows. First, in the reconstruction project, environmental factors such as eco-friendliness, energy, green space, and waste all showed a positive (+) effect on member satisfaction, and social factors showed that jobs, social integration, and regional development had a positive (+) effect on member satisfaction, but welfare support for safe working environment and labor productivity improvement did not affect member satisfaction. In addition, while governance factors such as management strategy, ethical management, and fairness showed a positive (+) effect on member satisfaction, non-professional resident participation could have a negative effect.

신속통합기획 및 공공정비사업의 사업 초기 저해요인이 사업 만족도에 미치는 영향 연구

In order to revitalize the housing improvement project, it is necessary to study the effect on business satisfaction of union members from the beginning of the project. This study analyzed the impact of legal, financial, and operational obstacles on project satisfaction in the early stages of the housing improvement project. In addition, the purpose is to provide basic data for revitalizing housing supply by analyzing the impact of the recently implemented rapid integrated planning and public maintenance projects on business satisfaction. The method of this study was to conduct analysis by applying a structural equation model based on data from a survey of union members. It was found that when financial obstacles within a union increase, it not only has a negative impact on business satisfaction, but also has the greatest impact on union member conflict. Accordingly, it was found that it was necessary to secure transparency in the cooperative's acquisition of operating expenses in the early stages of the project and to provide support from the government's housing improvement project support fund.

Improving Food and Beverage Satisfaction in the Private Club Industry

Clubs are created and exist to meet the needs of the members. In particular, food and beverage (F&amp;B) is critical to all clubs because all members use the amenity. Private club members utilize the F&amp;B amenities several times a week, which presents multiple challenges for the clubs. Additionally, clubs have a limited number of F&amp;B staff to serve members, resulting in operational issues that are not apparent to the members. This case study aims at understanding the challenges and issues with F&amp;B operations and developing strategies to increase member satisfaction in food and beverage. The study takes the students through the F&amp;B dilemma facing a private country club to develop marketing strategies for improving member satisfaction.

Enhancing Drug Management, Cost Savings, and Staff Satisfaction in Anesthesiology: A Quality Improvement Project in a Chinese Tertiary Hospital.

In alignment with China's national directive for improved drug management in anesthesiology, the Affiliated Hospital of Qingdao University initiated a quality improvement project, aiming to tackle the prevailing challenges of inefficiencies in drug administration, escalating drug costs, and the notable communication gap between pharmacists and anesthesiologists. We employed a Plan-Do-Study-Act methodology to establish a pharmacy team and execute a multidimensional pharmaceutical intervention. The interventions included the formulation of standard procedures, guidelines and regulations, assistance from an information system (including automatic dispensing cabinets and prospective prescription review system), communication feedback (via WeChat groups), and education for anesthesiology staff. The intervention spanned from April to September 2023, focusing on optimizing medication management, achieving cost savings, and enhancing the satisfaction of anesthesia team members, with an additional observation from October to December 2023. Following the interventions, improvements were observed in drug management practices. These enhancements included increased compliance with accounting procedures, more rigorous registration of controlled substances, and more effective disposal of liquid residues. There was no adverse events related to high-alert medications or look-alike drug usage errors. The introduction of automatic dispensing cabinets and a prospective prescription review system markedly improved work efficiency. The utilization of a WeChat group facilitated effective communication about unreasonable prescriptions and drug-related issues. Among the 29,061 patients who underwent surgery both before and after the interventions, significant reductions were observed both in the drug proportion and the per capita drug costs (P = 0.03, P = 0.014, respectively). The per capita drug cost decreased by 20.82%, from ¥723.43 to ¥572.78, consistently remaining below ¥600 throughout the 9-month observation period. The per capita cost of monitoring drugs including dezocine, butorphanol, haemocoagulase agkistrodon, penehyclidine, and ulinastatin experienced a significant reduction (P < 0.05). Additionally, in the satisfaction questionnaires returned, a remarkable 94.44% of anesthesiology staff expressed high satisfaction with the comprehensive pharmaceutical interventions. The quality improvement project has yielded remarkable positive outcomes, serving as a model worthy of reference and replication in similar healthcare settings.

Pengaruh Kepercayaan, Kualitas Layanan, Lokasi Dan Pengaruhnya Terhadap Kepuasan Anggota BMT Assafiyah Kota Gajah Lampung Tengah

Increasing banking competition is marked by the emergence of many financial institutions.This competition can be seen from the variety of products or services offered, one of which isBMT Assyafiiyah. banking companies or BMT Assyafiiyah must implement a good strategy sothat members are interested in saving at financial institutions. to attract member satisfactionis done by implementing the right strategy, including Trust, Quality of Service, and Location.The data analysis method used is quantitative and qualitative analysis. and the population inthis study were members of BMT Assyafiiyah, totaling 1,027 members with a sample of 91members and tested using: validity test, reliability test, normality test, linearity test,homogeneity test, multiple linear regression analysis, T-test, F test, Test the coefficient ofdetermination R2 and statistical hypothesis. Based on the results of the study, shows that theindicators used in the framework variables including Trust, Service Quality, and Locationhave a positive and significant influence on satisfaction. This shows that if BMT Assyafi'iyahKota Gajah can provide good satisfaction, it will facilitate BMT Assyafi'iyah Kota Gajah inrecruiting members. Conclusions in this study are: There is a positive and significant effect ofTrust, Service Quality, and Location on Member Satisfaction at BMT Assyafi'iyah theNational Blessing of the Kota Gajah.

Identifying and prioritizing coworking member needs

PurposeThis paper aims to identify and prioritize the needs of coworking members. The authors focus on maintaining the existing members rather than attracting new ones.Design/methodology/approachThe authors use two phases and multiple methods. The first phase focuses on a qualitative approach using observations and interviews to uncover and formulate the members’ needs. The second phase focuses on prioritizing the needs using a quantitative approach.FindingsThe authors discovered 19 member needs from the coworking spaces. Based on an online survey, the authors classified those needs into three main Kano model’s categories.Originality/valueThe resulting member needs and their strategic priorities provide a useful basis for coworking providers to direct their improvement efforts towards achieving greater member satisfaction.

Explanation of the sociological patterns of organ donation: An analytical study.

In many countries, the consent of family members is required for organ donation from brain-dead patients who are potential candidates for organ donation. In this regard, knowing the factors affecting family members' decision for organ donation can help improve the conditions. This qualitative study aimed to identify the factors affecting family members' decision-making regarding donation of brain-dead patients' organs. This research applied qualitative research by focusing on the content analysis approach. The study started from April 2021 in Al-Zahra Hospital in Isfahan and Ayatollah Kashani in Shahrekord and continued until data saturation was reached (September 1401). Participants were assigned to one of three groups: brain-dead patients' family members who consented to organ donation, brain-dead patients' family members who declined to consent to organ donation, and people involved in the organ donation process. The sample was selected using the purposive sampling method. The data were collected using unstructured interviews and the field survey method. In this study, a qualitative content analysis with a contractual approach was used to analyze the data. The analysis of the collected data using different methods yielded 11 main categories, including 1) unresponsive healthcare system, 2) inadequate support from government systems, 3) weakness of social work organizations, 4) fear of being stigmatized, 5) cultural values, 6) symbolization, 7) perpetuation and the society's attitude, 8) development of personality system and generalism, 9) human values, 10) spiritual maturity, and 11) belief-religious challenges, leading finally to three themes, including 1) structural and functional weakness of systems, 2) sociocultural factors, and 3) worldview. The findings of the present research were able to identify the roots and social factors affecting Iranian families' decisions regarding the consent or nonconsent of brain-dead patient members. Health system administrators and organ donation committees in medical sciences universities in Iran can try to solve the shortage of donated organs by using the specific social aspects introduced in this study. It is also recommended to design effective models for more satisfaction of family members for brain death patient organ donation in healthcare based on the underlying concepts of this study.

Influence of Psychological Capital on Job Fulfillment: An Examination Within the Academic Institutions of Odisha

Examining ways to enhance job satisfaction among employees is a priority for business leaders aiming to bolster their companies' competitive edge. This research delves into how Psychological Capital influences the job satisfaction of faculty members in selected private professional colleges in ODISHA. Historically, psychology has been linked with mental illness, but recent studies have refuted this association. Employees with a positive psychological mindset can contribute significantly to a company's advancement. The core components of employee Psychological Capital include hope, self-efficacy, resilience, and optimism. This study investigates the correlation between Psychological Capital and job satisfaction among faculty members, along with its effects. A sample of 136 respondents was surveyed, and data analysis employed Pearson correlation and multiple regression techniques. The findings reveal a meaningful connection between Psychological Capital and job satisfaction. Moreover, the study highlights that while not all components exert equal influence, self-efficacy and hope notably contribute positively to job satisfaction.Keywords: Psychological Capital, Job Satisfaction, Pearson correlation, multiple regression.

기업의 조직문화가 조직몰입과 직무만족에 미치는 영향

Purpose: The purpose of this study was to analyze the effect of organizational culture type on organizational commitment and job satisfaction of foreign companies in Mongolia. This study intended to present a strategic implications as a means toseek an organizational culture suitable for organizational members in Mongolia by examining organizational culture recognized as effective one by organizational members in Mongolia&#x0D; Research design, data, and methodology: A questionnaire survey was conducted in the employees working at foreign companies in Mongolia to verify the research model and hypotheses developed based on previous research and statistical analysis was conducted for the collected 281 ones.&#x0D; Results: The results are as follows: First, hierarchy culture had a significant effect on organizational commitment. Second, Clan culture had a significant effect on organizational commitment. Third, Adhocracy culture had a significant effect on organizational commitment. Fourth, market culture had a significant effect on organizational commitment. Fifth, organizational commitment had a significant effect on job satisfaction.&#x0D; Implications: Foreign companies are required to establish an organizational culture suitable for improving organizational commitment and job satisfaction of organization members in the local country. It is necessary to construct an organizational culture with reference the results of this study showing that hierarchy culture, market culture, Adhocracy culture, and Clan oriented culture influence organizational commitment in that order and efforts at the company level are needed to continuously improve job satisfaction through organizational commitment.

Analysis of Perioperative Respiratory Care Methods and their Application Value in Children with Congenital Heart Disease

Objective: To analyze the perioperative respiratory care methods and application value in children with congenital heart disease. Methods: 60 children with congenital heart disease (treated from January 2021 to October 2023) were screened and divided into two groups randomly. Each group consisted of 30 cases. The perioperative routine was used in the control group. The observation group underwent the perioperative routine along with better respiratory care. Oxygenation indicators, surgical complications, and family satisfaction levels of the groups were compared. Results: There was no significant difference in the oxygenation index between the two groups of children at admission (P &gt; 0.05). At discharge, the oxygenation indicators in the observation group were better than those of the control group, and the incidence of surgical complications was lower than that of the control group. The total satisfaction of family members in the observation group was higher than that of the control group (P &lt; 0.05). Conclusion: During the perioperative period for children with congenital heart disease, the implementation of respiratory care, which mainly involves symptomatic care, catheter care, sputum suction care, etc., can actively improve the oxygenation indicators, reduce surgical complications, and promote faster and better recovery, of children with congenital heart disease.

Effective Management of Construction Project Team: Identifying Team Composition Strategies and Criteria

This study delves into team composition within the construction industry, exploring its uniqueness amid the proven benefits of effective teamwork in productivity, innovation, and member satisfaction. Acknowledging the challenges arising from diverse workforces and projects-specific team requirements in construction, the research emphasizes the need for careful member selection to ensure project success. Focused on addressing gaps in understanding construction team management, the study aims to uncover fundamental elements crucial for steering these teams effectively. It endeavors to identify indispensable requisites by examining influential factors and criteria essential for creating an ideal team composition conducive to efficient management in construction. To achieve these goals, the study first reviewed the literature to distill critical criteria contributing to team effectiveness in various research fields. Subsequently, in-depth interviews with nine expert project managers and team members renowned for successful project leadership provided qualitative insights, which were analyzed thematically. The research identified three pivotal contributors to construction team effectiveness: Structured selection criteria and processes, qualifications, experience, and expertise, and finally, interpersonal skills and capabilities. These factors collectively shape a framework for optimizing construction team management, emphasizing the importance of systematic selection processes, relevant expertise, and critical interpersonal skills to foster collaborative team dynamics. This study illuminates the crucial components necessary for steering construction teams effectively, presenting insights valuable for refining industry practices and improving project outcomes. The study lays the groundwork for more efficient and successful construction project executions by bridging gaps in understanding the significance of member selection.