Member Satisfaction Research Articles

Implementasi Data Mining untuk Analisis Data Penjualan dengan Menggunakan Algoritma Naïve Bayes

KPRI KOKARNABA Baturraden faces challenges in managing increasingly complex sales data, particularly in identifying the most in-demand products to maximize profit. This study aims to analyze sales patterns using the Naïve Bayes algorithm as a probability-based classification method. The collected sales data were analyzed to identify categories of best-selling and less popular products within the cooperative. The results indicate that the Naïve Bayes algorithm has an accuracy rate of 77.56% in predicting product categories. This research is expected to assist the cooperative in optimizing stock management and improving member satisfaction.

Efektivitas Studi Kelayakan Bisnis dalam Meningkatkan Penjualan Kentang di Koperasi Aspi Daranata Agro Priangan

This study aims to evaluate the effectiveness of business feasibility studies in improving potato sales at the Aspi Daranata Agro Priangan Cooperative. Conducting feasibility assessments plays a pivotal role in the growth and expansion of cooperative businesses, but their impact on cooperative performance has not been widely studied. This research uses a qualitative approach with a case study method. Data were collected through interviews, observation and documentation. The results show that the business feasibility study conducted by the Aspi Daranata Agro Priangan Cooperative was effective in increasing potato sales. This is reflected in increased sales volume, expanded market reach and increased member satisfaction. Through the feasibility study, the cooperative can identify market potential, evaluate marketing strategies and allocate resources more optimally. The insight gained from this work highlights the requirement to empower the skills of cooperatives in conducting business feasibility studies on a regular basis to support business sustainability and member welfare.

A Tale of Two Locals: The Strategic Choice of a Trade Union during the 2019 GM–UAW Strike and Member Satisfaction

Industrial relations (IR) scholars emphasize the strategic choices of industrial relations actors to explain IR processes and outcomes. This article asserts that union member satisfaction is critical to realize unions’ objectives and that the local union and work context shapes satisfaction. The authors study the 2019 national UAW strike against General Motors in two, at first sight, very similar union locals. Union members of one local approved the agreement while the other local rejected the agreement. Through quantitative and qualitative analysis, the authors explain the different outcomes. Their analysis of a unique worker survey conducted during the strike shows that general member satisfaction was an important dimension for supporting the union’s strategic choices. Qualitative case studies of the two locals highlight the importance of shares of transfer workers—“invisible divides”—when examining member satisfaction. Broadly, findings contribute to the strategic choice literature and emphasize the local union context as a key locus for producing successful outcomes.

Level of Satisfaction of Faculty Members: Its Relationship to Their Levels of Commitment, Professionalism and Performance

Faculty satisfaction plays a critical role in the overall success of educational institutions, impacting not only faculty retention but also their levels of commitment, professionalism, and performance. This study examines the relationship between faculty satisfaction and these key factors among the faculty members of the College of Information and Communications Technology (CICT) at the Nueva Ecija University of Science and Technology (NEUST). Using a quantitative research design, data was collected from 31 faculty members through surveys measuring satisfaction, commitment, professionalism, and performance. The results revealed that faculty members exhibit high levels of satisfaction, particularly in areas such as job security, compensation, and institutional support for professional development. Correlation analyses showed significant positive relationships between satisfaction and commitment (r=0.44), professionalism (r=0.73), and performance (r=0.68). These findings suggest that enhancing faculty satisfaction could lead to improved commitment, ethical behavior, and academic performance, thus contributing to the overall effectiveness of the institution. The study recommends implementing work-life balance initiatives, recognition programs, and continuous professional development to further boost faculty satisfaction and institutional success.

Development and implementation of an integrated food commodities reservation and management system for the Kasu Majlis cooperative society using structured approach

This paper presents the development and implementation of an integrated food commodities reservation and management system for the KASU Majlis Cooperative Society. Developed using PHP and MySQL within the XAMPP environment, this web-based system addresses inefficiencies in the existing manual process, thereby enhancing operational efficiency and member satisfaction within the cooperative society. This research identifies key challenges, such as delays and inaccuracies in processing requests and inventory management. In response, an automated system has been developed to modernize these processes. The key features include user registration, reservation tracking, and inventory management. The system allows users to confirm their details, view available commodities, reserve items online, check costs, and print reservation forms with email notifications sent upon request submission. These features ensure convenience, transparency, and efficiency. The system was designed using the waterfall model because of its simplicity and ease of implementation. Comprehensive testing was conducted to validate the reliability and performance of the system. The results from the implementation show significant improvements in request-handling accuracy and operational efficiency. Feedback from users indicates increased satisfaction owing to the user-friendly interface and timely updates of the system. The successful deployment of this system demonstrates its potential to enhance operational workflow, reduce waiting times, and improve communication between members and executive officers. This study offers a practical and scalable solution to common challenges in cooperative management, providing a foundation for future advancements in automated systems for similar cooperatives or organizations.

Relationship between Job Characteristics Model and Job Satisfaction with Mediating Effect of Organizational Commitment

This research discovers the relationship between Job Characteristics Model (JCM) and job satisfaction using the mediator organizational commitment on private universities faculties in Bangladesh. This study is an empirical study to understand how specific job characteristics, as defined by the JCM—namely skill variety, task identity, task significance, autonomy, and feedback—affect employee’s commitment. Besides, the study tries to find out the impact of organizational commitment on job satisfaction. Moreover, researcher investigate how organizational commitment mediates the relationship between JCM and Job Satisfaction using 489 sample of faculty members from private universities in Bangladesh. For conducting this research, respondents have been selected by using convenience sampling method through a structured questionnaire. The findings reveal that JCM and organizational commitment has positive relationship, besides organizational commitment can play positive impact over the job satisfaction of the faculty members. Finally, this research depicts how organizational commitment strongly mediates the relationship between job characteristics model and job satisfaction. These insights contribute to existing literature by highlighting the importance of fostering organizational commitment for improving job satisfaction within the educational sector in Bangladesh. The study's implications suggest that university management should focus on designing jobs that enhance employee commitment to maximize satisfaction, ultimately leading to better organizational outcomes.

Service Quality and Customer Perceived Value as Predictors of Cooperative Members Satisfaction

This study aimed to identify the aspects of Service Quality and Customer Perceived Value that significantly predict cooperative Member Satisfaction, thereby providing insights into enhancing member retention and loyalty within cooperatives. A quantitative, non-experimental correlational methodology was employed, surveying 361 cooperative members in Kapalong, Davao del Norte. Systematic random sampling was used to ensure representativeness. Data were analyzed using mean scores, Pearson’s Correlation Coefficient, and Multiple Regression Analysis. The findings indicated that respondents exhibited significantly high levels of Service Quality, Customer Perceived Value, and Member Satisfaction. A significant correlation was found between Customer Perceived Value and Member Satisfaction. Key domains of Customer Perceived Value, including emotional value, functional value (price), social value, functional value (installations), functional value (professionalism), and functional value (service quality), were identified as predictors of Member Satisfaction. This research confirms the principles of value-percept theory and the Expectancy-Disconfirmation Paradigm (EDP), contributing to the understanding of how perceived value influences member satisfaction in cooperative settings. The results underscore the importance of these factors in strategic planning and service improvement initiatives within cooperatives.

Efficacy of Virtual Visitation in ICU During COVID-19 Pandemic: The ICU Visits Randomized Controlled Trial.

This study aimed to demonstrate the impact of virtual visits on the satisfaction of family members and the anxiety and depression of patients in the ICU during the COVID-19 pandemic. A single-center, randomized controlled trial. This study was conducted from July 2021 to May 2022, in the Seoul National University Hospital. A total of 40 patients eligible for virtual visitation whose Richmond Agitation-Sedation Scale score was -2 or above were recruited and randomized into virtual visitation and usual care groups. Virtual visitation began on the first day after ICU admission and continued until ICU discharge, lasting for a maximum of 7 days. The primary outcome was the satisfaction level of the family members with care and decision-making in the ICU, assessed using the Family Satisfaction-ICU (FS-ICU) 24-survey questionnaire. Secondary outcomes included patient anxiety and depression levels assessed using the Hospital Anxiety and Depression Scale (HADS), at the study enrollment after ICU admission and at the end of the study. After two patients were excluded due to clinical deterioration, 38 patients were ultimately analyzed, including 18 patients in the virtual visitation group and 20 patients in the usual care group. The FS-ICU 24 survey score was significantly higher in the virtual visitation group (89.1 ± 13.0 vs. 75.1 ± 17.7; p = 0.030). The reduction in HADS-Anxiety (59.4% vs. 15.39; p < 0.001) and HADS-Depression (64.5% vs. 24.2%; p < 0.001) scores between the two time points, from study enrollment after ICU admission to the end of the study was significantly larger in the virtual visitation group. In the COVID-19 pandemic era, virtual visits to ICU patients helped reduce depression and anxiety levels of patients and increase the satisfaction of their family members. Enhancing access to virtual visits for family members and developing a consistent approach may improve the quality of care during another pandemic.

Preoperative Multidisciplinary Team Huddle Improves Communication and Safety for Unscheduled Cesarean Deliveries: A System Redesign Using Improvement Science.

Optimal communication between care teams is a critical component in providing safe, timely, and appropriate patient care. Labor and delivery (L&D) units experience rapidly changing clinical scenarios often requiring escalation in care and unplanned cesarean deliveries (CDs). The University of Cincinnati Medical Center (UCMC) is a 550-bed academic level 4 maternal care center with a 13-bed L&D unit in Cincinnati, OH. There are approximately 2500 deliveries/y with a CD rate of 33%. The L&D unit is staffed with dedicated anesthesia personnel 24 hours a day. In our L&D unit, there was widespread dissatisfaction with multidisciplinary communication surrounding unscheduled CD. Near-miss safety events in our obstetric unit were attributed to preoperative communication failures. Initial surveys identified challenges in preoperative communication among nursing, anesthesiology, and obstetric teams leading to potential risk for compromised care. Using the UC Health Performance Improvement Way, we first sought to understand the process leading up to unscheduled CD. Change ideas were developed based on observed failures in communication. Interventions were tested and refined through iterative plan-do-study-act (PDSA) cycles. One key intervention was the introduction of a bedside, multidisciplinary, patient-centered, pre-CD huddle attended by nursing, anesthesia, and obstetrics representatives using a standard checklist for critical information. Qualitative patient feedback was elicited to inform change efforts. We compared patient and procedure characteristics from the baseline and huddle implementation phases. Our primary outcome measure was the satisfaction of care team members with communication around unscheduled CD. A secondary outcome was the general anesthesia (GA) rate for unscheduled CD. Our key process measure was adherence to the preoperative huddle. We tracked decision-to-incision interval (DTI) as a balancing measure. Huddle adherence reached 96% for unscheduled CD within 6 months of testing and implementation. A combined survey of anesthesia, nursing, and obstetrics showed that satisfaction scores related to unscheduled CD communication improved from 3.3/5 to 4.7/5 after huddle implementation. The rate of GA use and the median DTI remained unchanged. Patients felt more engaged and reported positive experiences by being a part of the huddle discussion. In an academic obstetric unit, communication failures surrounding unscheduled CD were identified as a contributor to staff dissatisfaction and perception of safety risk. Implementation of a bedside multidisciplinary pre-CD huddle improved communication between teams and contributed to creating a culture of safety without causing significant delays in care.

Exploring biometric attendance technology in the Arab academic environment: Insights into faculty loyalty and educational performance in policy initiatives

This study provides insights for decision-makers contemplating the implementation of Biometric Attendance Technology (BAT) for faculty in educational institutions. We conducted a comprehensive assessment of BAT’s impact on Arab educational systems, focusing on its influence on faculty loyalty and satisfaction, which are integral to enhancing overall organizational performance. Using SMART-PLS, we analyzed data from an electronic questionnaire distributed to 296 participants. Our findings highlight the importance of fostering faculty loyalty and satisfaction through training and education initiatives alongside BAT implementation strategies. Despite these efforts, there was no significant improvement in the relationship between loyalty, satisfaction, and educational system performance (ESP) following the introduction of BAT. Slope analysis indicated no significant correlations between Faculty Member Satisfaction (FMS), Faculty Member Loyalty (FML), and ESP. However, slight improvements in R-square values were observed: FML increased from 0.512 to 0.514, and ESP from 0.433 to 0.438 with the BAT moderator. These results are crucial for guiding informed decisions regarding the integration of modern technologies into educational systems.

Leadership Styles of Principals and Job Satisfaction: An Empirical Study in Colleges of Education in Ghana

This study examined leadership styles of principals and their effects on staff job satisfaction in Colleges of Education in Ghana. Guided by the pragmatism philosophy, and underpinned by McGregor’s (1960) theory X-Y, the study utilised the descriptive survey research design to gather data from the respondents. The study employed the multi-stage sampling technique to select 210 staff to fill out questionnaires while five principals were chosen through purposive sampling for interview. In all, 215 respondents were selected from a population of 443 for the study. The quantitative data was analysed using descriptive and inferential statistical tools such as the mean, standard deviation, and multiple linear regression with the help of Statistical Product for Service Solution (SPSS), whilst the qualitative data was analysed thematically. It was revealed that the majority of principals in the Colleges of Education showed transformational leadership style but some were also seen as transactional leaders. Again, regardless of existing promotion opportunities, the staff were unsatisfied with their pay and benefits. The study found a significant moderate positive relationship between principals’ transformational leadership style and staff job satisfaction. Furthermore, across the dimensions of transformational leadership style, the idealised influence (Beta = .517, p&lt;.05) and individualised consideration (Beta = .285, p = .013&lt;.05) significantly predicted job satisfaction. It can be concluded that transformational leadership style of principals has significant moderate positive influence on job satisfaction of members of staff in Colleges of Education in Ghana. It was recommended that Ministry of Education in collaboration with the Colleges of Education should organise periodic seminars to train principals and other college officials on transformational leadership and how to apply it. Such seminars will help principals lead effectively and keep college staff satisfied with their jobs.

Assessing and Charting the Future Path : Addressing the Decline of Brain Tumor Specialists in Korea - Insights from the Korea Brain Tumor Society (KBTS) Future Strategy Committee of 2023.

Although Republic of Korea is an advanced country in medical technology with a successful treatment rate for serious diseases, such as cancer, and has improved technology for highly difficult surgery, many excellent medical doctors and physicians are struggling due to the recent unreasonable medical environment. Specialization in brain tumor surgery also faces challenges in Republic of Korea, including low financial incentives, legal threats, and limited career prospects. In response, the Korea Brain Tumor Society (KBTS) formed the Future Strategy Committee to assess these obstacles and propose solutions. A survey was conducted among the KBTS members to understand their perceptions and concerns across different career stages. The findings revealed a decline in interest among chief residents in brain tumor surgery, owing to limited job opportunities and income prospects. Neurosurgical fellows expressed neutral satisfaction but highlighted challenges, such as low patient numbers and income. Faculty members with varying levels of experience echoed similar concerns, emphasizing the need for improved financial incentives and job stability. Despite these challenges, the respondents expressed dedication to the field and suggested strategies for improvement. The KBTS outlines a vision that focuses on practical excellence, comprehensive research, professional education, responsibilities, and member satisfaction. Addressing these challenges requires collaborative efforts among healthcare institutions, professional societies, and policymakers to support brain tumor specialists and enhance patient care.

Leveraging predictive analytics to target payer-led medication adherence interventions.

This article examines how predictive analytics can enhance payer initiatives to improve medication adherence. Despite its known impact on health outcomes and costs, medication nonadherence remains a widespread and persistent challenge in health care. Although payers are increasingly involved in addressing nonadherence, traditional approaches typically lead to suboptimal results due to their reactive nature and generic intervention. With improved access to data and more sophisticated machine learning tools, there is a growing opportunity for payers to use predictive analytics to stratify and target members at high risk, predict potential primary and secondary nonadherence, and preemptively intervene with tailored solutions. The potential benefit of this approach includes prevention, not only resolution, of nonadherence and leads to improved health outcomes, reduced health care costs, and increased member satisfaction. The article also discusses potential caveats to consider, such as data sharing, bias mitigation, and regulatory compliance, when implementing predictive analytics in this context.

Dinamika Kelompok Usaha Bersama “Mina Jaya” di Desa Puger Kulon, Kecamatan Puger, Kabupaten Jember

A group can be considered to be developing if it is capable to make improvements in responding to changes that occur within the group itself, such as the phenomenon that occurred in Mina Jaya Joint Business Group (KUB) in Puger Kulon Village, Puger Sub-district, Jember Regency. This study aims to analyze the dynamics of the Mina Jaya KUB group. The study used a qualitative approach. Data collection was carried out through in-depth interviews, observations, and documentation. Research informants were selected using the purposive method. The analysis used the Miles &amp; Huberman analysis model. The results of the study indicate that the dynamics of Mina Jaya KUB are considered dynamic based on the elements of group dynamics. The group’s objectives are to serve as a platform for the learning process, a venue for cooperation, an organization for joint activities, and self-reliance. The group members were able to explain and understand the group’s objectives, making the objectives effective. The group’s structure consists of a chairman, secretary, treasurer, supervisor, members, and advisor. Each role has been carried out according to the group’s task functions, including coordination, providing information, taking initiatives, ensuring member satisfaction, explaining, and disseminating information. The group regularly conducts monitoring and evaluation at each meeting and makes efforts to increase participation by fostering communication and providing rewards. Group members do not have specific intentions for their participation in the group.

Causal Factors to a Member of Saving Cooperative Commitment

This study uses the stractural equation model to explain causal factors and other factors related to commitment as a member of Thai saving cooperatives. The sample information was collected from 416 members of Thai saving cooperatives. There were 367 members’ data remaining to obtain the appropriate model. In this sample group, most members are females between 50 and 59 years old, and 33.8% are at the preliminary management level such as the department head. Over 57% have been cooperative members for over 20 years and 28.9% of the respondents came from corporate saving cooperatives. The model of the relationship between causal factors and saving cooperative members’ commitment shows adequate results. Trust, satisfaction, value co-creation, and social determinants impact the participation of members. The more members participate in cooperatives, the more members’ commitment tends to increase. However, economic determinants or the demand for financial compensation are not related to collaborations of members in Thai saving cooperatives. Hence, building cooperative credibility, enhancing member satisfaction, and creating a sense of community can increase member participation and instill pride in being a cooperative member.

Constructing a User-Centric Visual Real-Time Surgical Dashboard.

The existing surgery timetable is very simple, not user-friendly, and has very limited information. This article outlines the creation of a surgical dynamic dashboard for users, using Microsoft Power BI. The dashboard was developed based on in-depth interviews with the surgical team members to determine their requirements. The outcome of dashboard was evaluated by 5-likert scale questionnaire to measure satisfaction of all surgical team members. All team members were very satisfied with the dashboard compared to the existing surgery timetable. In addition, with the function of auto-generated analytic reports through data criteria selection on the dashboard saved time on manually generating reports. This study supports to replace the existing surgery timetable by the user-centric and real time surgical dashboard.

The Influence of Reciprocity and Trust on Satisfaction of Members of Sharia Cooperatives in Indonesia: A Social Capital Perspective

Islamic Micro Finance Institution in the form of sharia cooperatives called Baitul Maal wa Tamil or BMT have grown significantly in Indonesia in the past four decades, and have contributed to improvements of livelihood of their members and poverty eradication. Using the social capital theory, this study aims to investigate whether trust and reciprocity are factors that influence satisfaction of members BMTs in Indonesia. The study gathered 200 respondents from eight sharia cooperatives in six provinces of Indonesia. Using multiple regression models, the collected data was tested and further analyzed using SPSS 24.0 Software. This research found that Reciprocity and Trust have a positive and significant influence on the Satisfaction of sharia cooperative members. Sharia cooperative management can apply the results of this research to improve cooperative performance by building mutually beneficial and trusting relationships with its members. The results of this study can be generalized to sharia cooperatives, while the application to conventional cooperatives needs to be further studied. This research provides empirical evidence for the application of Social Capital Theory in explaining the factors influencing the satisfaction of sharia cooperative members that was not studied before.

The Effect of Service Quality on Financial Performance and Satisfaction of Cooperative Members in Gianyar Regency

This study aims to determine the effect of service quality on financial performance and member satisfaction as well as the level of profitability in Amertanadi Farmer Cooperative and Lumbung Sari Farmer Cooperative. The data collection method uses the interview method with a questionnaire as the main instrument in the research. The sample used in this study were members or family members of the Amertandi Tani Cooperative totalling 81 respondents and members of the Lumbung Sari Tani Cooperative totalling 86 respondents. The research data were obtained from the results of filling out the questionnaire and analysed using SEM analysis techniques with the help of the SmartPLS program. The results of this study indicate that service quality (tangible, reliability, responsiveness, assurance and empathy) has a positive and significant effect on financial performance and financial performance has a positive and significant effect on member satisfaction, based on the results of the study, it is hoped that the Amertandi Farmer Cooperative and Lumbung Sari Farmer Cooperative will be able to improve service quality so that members feel very satisfied.

Model of the Relationship of Religious, Image, Trust, and Satisfaction towards Member Loyalty in BMT in Jambi, Indonesia

This research aims to evaluate the influence of Religiosity, Image, Trust, Satisfaction, and Loyalty of Baitul Maal wat Tamwil (BMT) members in Jambi, Indonesia, both with and without mediation by the variables image, trust, and satisfaction. Considering that the development of BMT in Jambi is slower than in other provinces in Sumatra, this research was conducted in Jambi, Indonesia. The research design uses quantitative methods with a survey approach to collect primary data through questionnaires distributed to 100 BMT members in Jambi, Indonesia, using a purposive sampling method for sample selection. Quantitative data was then analyzed using the Structural Equation Model (SEM) with the help of SPSS 22 and SmartPLS software. The research results showed that Religiosity significantly influenced BMT's Image, Trust, and Member Satisfaction in Jambi, Indonesia. The image does not affect member loyalty to BMT, but Trust and Satisfaction significantly influence member loyalty to BMT in Jambi, Indonesia. This research is expected to provide theoretical contributions in the field of Sharia marketing management and consumer behavior at BMT, as well as practical contributions for BMT management and related parties as information for determining marketing strategies for BMT products in Jambi, Indonesia to increase satisfaction and loyalty of BMT members in Jambi, Indonesia

Análise do plano de venda na satisfação dos membros em centros de fitness

The aim was to analyse how the sales plan influences member satisfaction in fitness centres (FC). The sample consisted of 115 members of a FC, the data was analysed using SPSS version 28.0 and simple linear regression was used for the statistical treatment. The results showed good internal consistency (α=0.83) and the perception of the sales plan explains the satisfaction of the members with the sales plan and the services offered (R2=&gt;0.14 for all items). Thus, the results suggest that the perception of the resolution phase explains 62% (R2=0.62) of member satisfaction with closing the first sale. And that member satisfaction with the price offered explains 91% (R2=0.91) of member satisfaction with the services offered. Managers should focus on training their salespeople, trengthening relationships between salespeople and CF members. Keywords: Fitness centres, Marketing, Sales, Fitness services, General satisfaction