Sapta Pesona Research Articles

Ecotourism Attractions, Level of Satisfaction and Management of Air Terjun Kembar in Kampung Anyar Village, Banyuwangi

Air Terjun Kembar (Twin Waterfall) in Kampung Anyar, Banyuwangi is an alternative tourist travel destinations around the Ijen crater. This study aims to determine the history, attractions, eco-tourism potential, the level of customer satisfaction and further management for the area. The method is carried out by semi-structured interviews, questionnaires based on the satisfaction level of Sapta Pesona (standard value) and SWOT Analysis to the management. These results indicate that previously Kembar Waterfall Kampung Anyar was used for water resources. Then, in 2014 began to be managed by the group of people in Kampung Anyar. SWOT analysis shows that the management is good. In some aspect however it needs to be improved. Keywords: Ecotourism, Kampung Anyar, Sapta Pesona, SWOT.

KAJIAN KENYAMANAN DAN KEAMANAN WISATAWAN DI KAWASAN PARIWISATA KUTA LOMBOK

Comfort and security are vital factors in tourism destination of Kuta Lombok with great tourism potential. However, this potential will not be desirable if the conditions are not created by comfort and security. This proves that there are factors that affect the comfort, community understanding of tourism awareness, and community participation in comfort and security of tourists. The study was conducted aimed to determine the factors that affect comfort and safety, the level of community understanding of tourism awareness, and community participation in the comfort and security of tourists in Kuta Lombok tourism.This study examines the comfort and safety of tourists in tourism of Kuta Lombok are included in the descriptive study. Therefore, the research conducted through a qualitative approach. Methods of data collection through observation, interview and documentation. Decision is determined by the method of purposive, with 15 informants. The theory applied is the theory of structural functionalism which analyzed the factors and community participation, and motivation theory is applied to analyze the level of community understanding about tourism awareness.The analysis results of research conducted by qualitative descriptive analysis presents the results of research through a narrative supported by photographs. The results of this study suggests that the comfort and safety factor is influenced by the low level of community understanding in the elements of tourism awareness through Sapta Pesona. The low raises community understanding of factors that affect comfort and safety as a factor of environmental aspects of parking management and environmental hygiene, factors of economic activity and the hawkers aspects trasnportation service providers as well as factors in the aspect of tourism access roads were damaged. Community participation in the comfort and security of tourists is not functioning optimally. This is caused by unsynchronization between organizations. Forms of community participation in the form of the participation into the organization and the coast guard and empowerment of communities in the festival. Based on those results of the three studies, the government of Central Lombok is expected especially for Culture and Tourism Department particular attention to the factors that affect comfort and safety, and the formation of tourism awareness with benchmarks Sapta Pesona.

Peran Pusat Layanan Internet Kecamatan dalam Upaya Menyetimuli Masyarakat Menuju Desa Wisata

The use of internet was expanding, reaching various lines of human life, including ecotourism development sector. However, internet as a tool as well as an enabler, occasionally are less contributing to better accomplish human activity since various determinants which underestimated. Related to that, the government has made programs to expand internet access to rural areas in order to introduce innovation and creating opportunities through the construction of the District Internet Service Centre (PLIK). The research question is how the role of the District Internet Service Centre (PLIK) as stimuli for the rural community to develop a tourism village. The purpose of this research is to analyze the role of PLIK to stimuli the rural community to develop the tourism village. This research reveals how the internet could represent as a stimuli for the rural community to develop a tourism village. In addition, the approach of the research is qualitative. Data gathering through in-depth interview with purposive chosen key informants. The result indicates that the role of the internet can be increased to develop a tourism village through various activities of information dissemination and giving encouragement and transformation value of “sapta pesona” to the local rural community.

Dampak Covid-19 Terhadap Pengelolaan Agrowisata Perkebunan Teh Sirah Kencong Kabupaten Blitar sebagai Obyek Wisata Berkelanjutan

The development of tourism in Indonesia must be supported by infrastructure development so that it can spur an increase in the number of tourists. The tourism industry plays a very important role in determining environmentally friendly tourism options. The spread of Covid-19 which continues to increase will have an impact on tourism management. This study aims to examine how the impact of COVID-19 on the management of Sirah Kencong Agro tourism as a sustainable tourism object. This research was conducted in the Sirah Kencong Tea Plantation, which is in the administrative area of Blitar Regency, East Java. The method used in this research is the descriptive method with qualitative analysis techniques. The data used in this study are primary data and secondary data. Primary data collection in this study used the method of observation and interviews based on Sapta Pesona Indonesia. Secondary data collection is obtained from literature studies and studying documents from related agencies. Tourism management at Sirah Kencong Agrotourism is carried out by following health protocols such as visitors having to wear masks, wash their hands when entering tourist areas, and maintain distance between visitors. Other natural potentials can be utilized and developed, of course, by looking at aspects related to promoting sustainable tourism.

Layanan Prima menuju ”Quality Tourism” Bali

Increasingly competitive competition among tourist accommodation providers, encourage the star hotel management and villas in Kuta to provide special services to their guests. In fact, such kind of services will lead to a concept of tourism called ”quality tourism”. This paper is a qualitative research. Its data collection was done through document study, observation, and in-depth interviews with 11 informants, consisting of five villas’s star hotel liners, three hotel and villa’s guests, and three observers of Bali tourism business. The result of the study shows that the excellent services to the guests provided by villa and hotel management in Kuta is the implementation of the concept of sapta pesona, done at the stage of pre-arrival service, reception service, housekeeping service, and food & bevarage. The impact of this excellent services gives tourist loyalty and revisit, reinforces the positive image of Bali tourism, and supports the sustainability of accommodation services and tourism business. In general, the excellent services for hotel and villa guests in Kuta has supported the efforts to realize the quality tourism in Bali. Innovations to improve the quality of service for hotel and villa guests are needed according to the development and demands of the tourism market.