Role-playing Experiment Research Articles

Socially Responsible Supplier Selection: Examining the Effects of Socially Sustainable Orientation and Stakeholder Pressure on Implementation Intentions

This study examines the effects of stakeholder pressure and company’s orientation in shaping managers’ intentions to implementing socially responsible supplier selection. We employed a 2 x 2 full-factorial, scenario-based, role-playing experiment. Subjects were managers familiar with purchasing/supply chain topics from Brazil, the U.K., and the U.S. The hypotheses were tested using linear regression models. The findings suggest that when a company is under pressure to act in a socially responsible manner, the effect of a socially sustainable orientation on managers’ intentions to implement socially responsible supplier selection is greater.

From scenario to roadmap: Design and evaluation of a web-based participatory watershed planning system for optimizing multistage implementation plans of management practices under stepwise investment

Planning multistage implementation plans, or roadmaps, based on the spatial distribution of a best management practice (BMP) scenario is essential for achieving watershed management goals under realistic conditions, such as stepwise investment plans that involve multiple stakeholders, including investors, economic and environmental beneficiaries. The state-of-the-art BMP roadmap optimization method can address this need for optimization but is over-specialized and complex to non-expert stakeholders. This study designed a user-friendly web-based participatory watershed planning system to assist a diverse group of stakeholders in reaching a consensus on optimal roadmaps. The participatory process of stakeholders includes iteratively proposing stepwise investment constraints, submitting roadmap optimization tasks, analyzing spatiotemporal results from multiple perspectives, and selecting preferred roadmaps. The proposed system design separates the participatory process of non-expert stakeholders from the specialized modeling process of constructing simulation-optimization tools for BMP roadmaps, which is done in advance by professional modelers and encapsulated as webservices on the server side. The webservices expose a small set of essential parameters to lower barriers to use. The interactive participatory process is presented to stakeholders through web browsers with an easy-to-use interface. The system design was evaluated by implementing an agricultural watershed planning system for soil erosion reduction and conducting a role-playing experiment involving three groups of stakeholders with different standpoints in proposing investment constraints. The experimental results show that the optimal roadmap sets exhibit progressive improvements across three-round optimizations started by different stakeholders, effectively capturing the varying perspectives of stakeholders and facilitating consensus-building among them. The idea of system design and example implementation can serve as a valuable reference for developing related user-friendly environmental decision support systems.

Seeing Pink

Seeing Pink

Transparência da Informação, Localização e Pressão dos Stakeholders na Seleção de Parceiros Socialmente Responsáveis

ABSTRACT Objective: the purpose of this paper is to explore the effect of information transparency on the selection of a socially responsible partner, taking into account the role played by signal send by the location of the partner and stakeholder pressure. Theoretical approach: this study is based on the premise that information transparency is a central element in the buyer-supply relationship and can play a key role in the selection of a socially responsible partner. The location of a partner can also affect the feeling of transparency if the country where the partner is located is not recognized for its reputation. The stakeholder pressure for socially responsible practices can also affect the decision to choose a business partner. Methods: we employed a 2 x 2 full-factorial between-subjects, scenario-based role-playing experiment. In Study 1, we simulated a situation in which the buyer is asked about their likelihood of selecting a socially responsible supplier, while in Study 2 we simulated a situation in which the socially responsible supplier is asked about the likelihood of selling products to a buyer. Results: the results indicate that information transparency affects the decision to select socially responsible partners. Stakeholder pressure partially moderates this relationship, while location does not moderate this relationship in either study. Conclusion: we conclude that information transparency throughout the supply chain is a relevant factor in negotiations within a socially responsible context. Information transparency is a key aspect for both the buyer and the supplier when selecting a socially responsible partner.

The dissolution of strategic manufacturer–industrial supplier relationships: are insights from the investment model valid and predictive?

PurposeThe purpose of this study is to assess the validity and predictability of insights from the investment model (IM) in the context of strategic manufacturer–industrial supplier relationships. IM is a theoretical model in social psychology pertaining to interpersonal relationship discontinuity. This formal empirical test of IM in a different context supports vertical theory borrowing and minimizes the risk of committing atomistic fallacy.Design/methodology/approachData collected from 256 sourcing professionals participating in a scenario-based role-playing experiment were analyzed via structural equation modeling. The authors also performed bootstrapping to assess indirect effects.FindingsThe IM is generally applicable to the context of interfirm relationship dissolution. Relative to the original context of interpersonal relationship dissolution, three nuances are detected: investment size as an antecedent has lowered prominence in influencing commitment; satisfaction level, quality of alternatives and investment size have non-orthogonal effects on commitment; and satisfaction level influences relationship continuity through and beyond commitment.Research limitations/implicationsThe empirical findings broaden boundary conditions for IM insights. Beyond interpersonal relationship dissolution, the IM appears to also describe, explain and predict interfirm relationship dissolution.Practical implicationsKeeping the manufacturer satisfied is critical. Moreover, suppliers should be cautious when entering joint product development agreements.Originality/valueThis study appears to be among the first to formally validate the applicability of IM insights as they pertain to the dissolution of strategic manufacturer–industrial supplier relationships.

Unveiling undergraduate production engineering students' comprehension of process flow measures

Paper aims This study analyzes the comprehension of production engineering students about the influence of some key variables on the process performance measures in a service process. Originality This paper points out the need for educators to re-evaluate their approaches to teaching the Operations Management (OM) principles related to process flow measures. Research method This study used scenario-based role-playing experiments with 2×2×2 between-subject factorial design with three independent variables (variability of activities, capacity utilization, and resource pooling) and four dependent variables related to key internal process performance measures (Flow Time, Overall Quality of service, Quality of service employees, and Queue Size). The sample was composed of 178 undergraduate production engineering students from a large university in Brazil from various institution units. Main findings These results show that students perceived the use of resource pooling as an impactful practice. However, the students did not correctly identify the effects of increasing resource utilization and the variability on flow time and queue size when activities are pooled. Implications for theory and practice The teaching of basic concepts of OM requires the support of computational tools. Undergraduate courses that contemplate subjects in the field of OM should work more intensely on simulation-based learning.

Sustainable orientation and purchasing: what about a remanufactured component?

PurposeThis paper aims to investigate how the sustainable orientation (SO) of companies and the strategic importance of components strategic importance may affect the decision to purchase remanufactured items.Design/methodology/approachThis study employed a 2 × 2 full-factorial (combining between and within-subjects), scenario-based, role-playing experiment. Subjects in the study were US managers familiar with purchasing/supply chain topics. The hypotheses were tested using linear regression models.FindingsThe findings suggest that before becoming aware of any social benefits, a company's SO directly affects purchasing decisions, especially when the component is strategic. Perceptional aspects also play a significant role.Research limitations/implicationsThis study may help managers develop strategies for adopting the use of remanufactured components. New studies can benefit from the findings by focusing on how awareness of social benefits may increase the likelihood of using remanufactured components.Originality/valueThe findings suggest that before becoming aware of any social benefits, a company's SO directly affects purchasing decisions, especially when the component is strategic. Perceptional aspects also play a significant role.

Phubbing and Social Intelligence: Role-Playing Experiment on Bystander Inaccessibility

Smartphone use has changed patterns of online and offline interaction. Phubbing (i.e., looking at one’s phone instead of paying attention to others) is an increasingly recognized phenomenon in offline interaction. We examined whether people who phub are more likely to have lower social intelligence, whether phubbing is considered more annoying than being ignored due to reading a magazine, and if people describe smartphones and magazines differently as sources of social distraction. We collected two survey samples (N = 112, N = 108) for a cartoon-based role-playing experiment (the Bystander Inaccessibility Experiment) in which a smartphone user and a person reading a magazine ignored the respondents’ conversational initiatives. Annoyance in each scenario was measured, and written accounts were collected on why the respondents rated the scenarios the way they did. Other measures used included the Generic Scale of Phubbing, Generic Scale of Being Phubbed, and Tromsø Social Intelligence Scale. The results showed that participants in both samples were more annoyed by phubbing than by being ignored due to reading a magazine. Linear regression analyses showed that phubbing was associated with lower social intelligence, even after adjusting for confounding factors. The annoyingness of phubbing was explained with negative attitudes toward smartphones, which were assumed to be used for useless endeavors, while magazines were more appreciated and seen as more cultivating. The role of bystanders’ epistemic access to the smartphone user’s activities is discussed.

Give a Fishing Rod, Not a Fish: The Impact of Help Type on Support for Helper’s Leadership

We examine the differential impact of two types of helping behaviors– autonomy and dependency (providing peers in need “fishing rods” or “fish”, respectively), on support for the helper’s leadership. We found that autonomy- (vs. dependency-) helping enhances support for helper’s leadership for distinct focal parties– help recipients (Studies 1 and 2) and observers (Studies 3 and 4). Study 1, a correlational field study revealed that the more help given to an employee was perceived by him/her as autonomy-oriented (controlling for perceived dependency-oriented) the greater was one’s support for helper’s leadership. Study 2, a workplace role-playing experiment, established the causality of the effect and illuminated its underlying mechanism. Specifically, help recipients, randomly assigned to receive either an autonomy- or dependency-helping scenario, indicated greater support for leadership in the autonomy- (vs. dependency-) helping condition; an effect mediated by greater trust in the helper’s benevolence. Study 3, an experiment using an online team-based simulation context, replicated these effects among observers. Finally, Study 4, using a

Emotional reactions to robot colleagues in a role-playing experiment

We investigated how people react emotionally to working with robots in three scenario-based role-playing survey experiments collected in 2019 and 2020 from the United States (Study 1: N = 1003; Study 2: N = 969, Study 3: N = 1059). Participants were randomly assigned to groups and asked to write a short post about a scenario in which we manipulated the number of robot teammates or the size of the social group (work team vs. organization). Emotional content of the corpora was measured using six sentiment analysis tools, and socio-demographic and other factors were assessed through survey questions and LIWC lexicons and further analyzed in Study 4. The results showed that people are less enthusiastic about working with robots than with humans. Our findings suggest these more negative reactions stem from feelings of oddity in an unusual situation and the lack of social interaction.

COVID-19 and Phishing: Effects of Human Emotions, Behavior, and Demographics on the Success of Phishing Attempts During the Pandemic

Phishing is an online scam where criminals trick users with various strategies, with the goal of obtaining sensitive information or compromising accounts, systems, and/or other personal or organisational Information Technology resources. Multiple studies have shown that human factors influence the success of phishing attempts. However, these studies were conducted before the COVID-19 pandemic, which is significant because security reports show that the numbers of phishing attacks have been rapidly increasing since the start of COVID-19. This study investigates the extent to which users' fear, anxiety and stress levels regarding COVID-19, impact falling for common and COVID-19 themed phishing scams during the outbreak period. Prior studies have depicted the effects of human behaviour on phishing attacks before the pandemic, such as risk-taking preferences and users' demographic factors, hence this study also focuses on the effects of those factors on the likelihood of phishing victimisation. More concretely, we present the results of a scenario-based roleplay experiment to study the relationship between fear, anxiety, stress, risk-taking, and demographic factors and the success of phishing attacks during the pandemic. The findings indicate that fear of COVID-19 influences the success of COVID-19 specific themed phishing scams, while anxiety, stress, and risk-taking influences the success of both the COVID-19 themed and common phishing scams. Our findings also suggest that the users' education level impacts common phishing attacks during the pandemic.

Role-playing in public engagement for housing for vulnerable populations: An experiment exploring its possibilities and limitations

Public consultation and engagement on housing development and neighbourhood change can be so controversial and at times alarmist such that NIMBY (“Not in my back yard”) and even the more extreme BANANA (“Build absolutely nothing anywhere near anyone”) attitudes often prevail. Public engagement as currently conceived and practiced by most governments is faced with high expectations but low satisfaction among many involved. This article reports the findings from a group-based role-playing experiment in Canada involving local residents discussing and evaluating a hypothetical proposal for a new housing development for currently homeless individuals. The results find that those who were randomly assigned a role to play with attitudes different from their own were more likely to report higher satisfaction with the group discussion and recommendation than those who were not assigned a role different from their own identity and attitudes. The study finds no relationship between role-playing and the self-reported sense of one’s influence on the process or how much they learned about the issues. The findings point to new frontiers of public engagement that involve playful role-playing or other “games” as a means to create space for mutual understanding and tolerance for decisions among citizens in these fraught debates.

Negations in uncertainty lexicon affect attention, decision-making and trust

The Intergovernmental Panel on Climate Change (IPCC) currently communicates uncertainty using a lexicon that features four negative verbal probabilities to convey extremely low to medium probabilities (e.g. unlikely). We compare a positive probability lexicon with the IPCC lexicon in a series of psychology experiments. We find that although the positive and negative lexicons convey a similar level of probability, the positive lexicon directs more attention towards the outcome occurrence and encourages more cautious decisions: in our role-playing experiment, it reduced the number of type 2 errors, i.e. failures to make needed precautionary interventions. Whilst participants considered the negative lexicon more useful in making a decision, they trusted the positive lexicon more and blamed information providers less after making an incorrect decision. Our results suggest that the negative verbal framing of probabilities used by the IPCC is not neutral and has implications for how climate information is interpreted by decision-makers.

Activist engagement and industry-level change: Adoption of new practices by observing firms

Activists strive to create industry-level change and institutionalize socially and environmentally responsible practices by engaging with high profile and legitimate firms. In doing so, they reach a broad audience of firms who carefully observe and evaluate the activists-target interaction. Drawing on legitimacy theory and using a vignette-based roleplaying experiment, this paper investigates how different characteristics of both the activists' campaign and the targeted firms' response jointly affect the likelihood that observing firms' decision makers will support the sustainability practice recommended by the activists. Specifically, we assess how observers' evaluations of both the legitimacy of the target firms' decision and the legitimacy of activists' recommendation affect their support for the activists' recommendations. Subsequently, we evaluate the ways in which different characteristics of the activists-target interaction (including activists' engagement style, their evidence quality, and target firm adoption decision) drive these two legitimacy evaluations. Our results highlight the importance of both target decision legitimacy and activists' recommendation legitimacy on the relationship between target's practice adoption and observer support for the practice.

Os efeitos da iconicidade na pré-alfabetização: um estudo psicolinguístico de pareamento figura-palavra escrita

This work aims at investigating, from the perspective of experimental linguistics, the use of iconicity as a provisional reading strategy used by children during the pre-literacy phase. In the background, we contrast the recruitment of iconicity with the notion of default arbitrariness in language, as proposed by Saussure. To test the interplay of these cognitions, we propose a role-playing experiment with children from three age groups, 4, 5 and 6, in order to verify if these participants use iconic relations to guide them in a task of pairing figure to written word. Our results show that iconicity is afirst-hand resource used by some children, specially 4 year-olds, who tended to establish a clearer motivational relationship between the size of objects and the size of the word that names them. Nevertheless, iconicity persists as a strategy in a few 6 year-olds, on the brink of attending literacy class. Considering these results, we discuss the implications of choosingaliteracy method, either favoring global reading or grapheme-phoneme decoding, specially for the kids who tend to preserve the iconic strategy longer.

ANYCaRE: a role-playing game to investigate crisis decision-making and communication challenges in weather-related hazards

Abstract. This study proposes a role-playing experiment to explore the value of modern impact-based weather forecasts on the decision-making process to (i) issue warnings and manage the official emergency response under uncertainty and (ii) communicate and trigger protective action at different levels of the warning system across Europe. Here, flood or strong-wind game simulations seek to represent the players' realistic uncertainties and dilemmas embedded in the real-time forecasting-warning processes. The game was first tested in two scientific workshops in Finland and France, where European researchers, developers, forecasters and civil protection representatives played the simulations. Two other game sessions were organized afterwards (i) with undergraduate university students in France and (ii) with Finnish stakeholders involved in the management of hazardous weather emergencies. First results indicate that multi-model developments and crowdsourcing tools increase the level of confidence in the decision-making under pressure. We found that the role-playing approach facilitates interdisciplinary cooperation and argumentation on emergency response in a fun and interactive manner. The ANYCaRE experiment was proposed, therefore, as a valuable learning tool to enhance participants' understanding of the complexities and challenges met by various actors in weather-related emergency management.

Supplier non-retention post disruption: What role does anger play?

We analyze the direct and indirect effects of two critical-component supply-disruption attributes (CONTROLLABILITY and RESPONSIBILITY) on supplier non-retention post disruption. Using a scenario-based role-playing experiment with 253 purchasing professionals, we find that the likelihood that a recovery lead (i.e., the individual assigned to the disruption-recovery task) recommends non-retention of an incumbent critical-component supplier post disruption is higher when the recovery lead perceives that the supplier, rather than nature, had control over the supply disruption. Moreover, this direct effect is partially explained by the amount of ANGER that the recovery lead feels due to the supply disruption. Neither the direct nor the indirect effect of RESPONSIBILITY on supplier non-retention post disruption is, however, detected. This paper is among the first to offer theoretical and empirical evidence that supplier non-retention in a supply-disruption context is a function of who had control over the supply disruption. Furthermore, this paper considers the effects of emotions and illustrates that supply-management decisions are not based solely on rational (i.e., cognitive) processes but also on emotional processes. Finally, this paper challenges conceptual arguments about the association between supplier selection and retention, at least in the supply-disruption context and with regard to the individual participating in both tasks. Our findings also have several managerial implications for supplying and buying firms.

Testing auditor-client interactions without letting auditors and clients fully interact: Comments on Bennett and Hatfield (2018)

Bennett and Hatfield (2018) conduct a role-playing experiment that provides important evidence on how face-to-face communication enhances the professional skepticism of auditors' inquiries, relative to written (email) communication. However, their study captures only part of the richness of auditor-client communication, with findings that could possibly interact with the effects of computer-mediated communication on the propensity for auditors to undertake an inquiry (e.g., Bennett & Hatfield, 2013) or on how client personnel choose to respond (e.g., Saiewitz & Kida, 2018). Experiments of this nature are limited by the fact that participants play only one role, with the other role fixed by design. This commentary challenges future researchers to push the frontier beyond these settings by considering the potential for truly interactive studies that examine how auditor and client personnel respond to each other.

The "chicken-and-egg" development of political opinions.

Twin studies have revealed political ideology to be partially heritable. Neurological research has shown that ideological differences are reflected in brain structure and response, suggesting a direct genotype-phenotype link. Social and informational environments, however, also demonstrably affect brain structure and response. This leads to a "chicken-and-egg" question: do genes produce brains with ideological predispositions, causing the preferential absorption of consonant information and thereby forming an ideology, or do social and informational environments do most of the heavy lifting, with genetic evidence the spurious artifact of outdated methodology? Or are both inextricably intertwined contributors? This article investigates the relative contributions of genetic and environmental factors to ideological development using a role-play experiment investigating the development of opinions on a novel political issue. The results support the view that the process is bidirectional, suggesting that, like most traits, political ideology is produced by the complex interplay of genetic and (social/informational) environmental influences.

Corporate Social Responsibility

This research builds on the halo effect of corporate social responsibility (CSR) literature in marketing to provide insight into the positive effect of CSR in a service encounter. Using a company’s green practices as CSR, this research examines how customers’ perceptions of CSR might spill over into their evaluations of the company and behavioral intentions in a service recovery context. The results, from 418 participants of the scenario-based role-playing experiment, indicate that CSR and service recovery have a significant effect on customer satisfaction, trust, word-of-mouth recommendations, and repeat patronage intentions in a casual-dining restaurant setting. Also, an interaction effect suggests that the CSR effect is more pronounced in a positive service recovery compared to a negative service recovery. The findings of this research provide researchers and practitioners with a better understanding of CSR and the positive influence it has on customer responses in a service encounter.