Role Of Staff Research Articles

IMPLEMENTING AND EVALUATING MULTILINGUAL, COMPETENCY-BASED DEMENTIA TRAINING FOR IHSS CAREGIVERS IN CALIFORNIA

Abstract The rising prevalence of Alzheimer’s dementia in California’s aging population underscores the urgent need for a well-trained direct care workforce to help older adults age in place. This study implemented and evaluated competency-based dementia training for caregivers in California’s Medicaid-Funded In-Home Supportive Services (IHSS) program from 2019 to 2024. The program, offered in English, Spanish, Cantonese, and Mandarin, transitioned from in-person to online delivery due to COVID-19, providing an opportunity to assess this novel online approach. Using a quasi-experimental, mixed-methods design guided by the RE-AIM framework (Reach, Effectiveness, Adoption, Implementation, and Maintenance), we evaluated training outcomes, curriculum, staff roles, and delivery logistics. Of 722 caregivers who completed the training, 488 were included in the analytic sample, and 50 participated in interviews. Additionally, 11 key informant stakeholders were interviewed. Mean scores from validated instruments evaluating caregivers’ dementia knowledge (Toye et al., 2014) and self-efficacy (Fortinsky et al., 2002) showed statistically significant increases between pre-post-training and pre-3-month follow-up (p< 0.001). Thematic analysis of caregiver interviews revealed diverse pathways into caregiving, emotional rewards, enhanced advocacy skills, and improved interactions with medical providers. Stakeholder interviews uncovered implementation barriers and facilitators to intervention fidelity, and strategies for addressing the critical need for a skilled dementia direct care workforce. The training’s adaptability to online formats and multiple languages demonstrates its real-world efficacy and potential readiness for trial design. This study highlights the importance of evidence-informed, culturally and linguistically appropriate training for IHSS caregivers in managing the health and well-being of older adults living with Alzheimer’s dementia.

The Role of Financial Administration Staff In Managing Petty Cash In The General Engineering Division of PT PAL Indonesia

Financial administration staff play an important role in ensuring the smooth functioning of the company's operations, especially in petty cash management. In the General Engineering Division of PT PAL Indonesia, petty cash management is one of the crucial elements to support daily operational needs. Therefore, highly competent financial administration staff are required to handle these tasks properly. This study aims to analyze the role of financial administration staff in managing petty cash at the General Engineering Division of PT PAL Indonesia which focuses on the tasks and obstacles faced. The method used in this research is a qualitative approach, with data collection techniques in the form of interviews and direct observation to financial administration staff. The results showed that financial administration staff have an important role in managing petty cash, which consists of six stages of tasks, from the establishment to reporting the use of petty cash funds. In addition, this study also identified several obstacles faced in petty cash management. From this study, it can be concluded that the role of financial administration staff is very significant in maintaining the efficiency and effectiveness of petty cash management, which directly supports the overall performance of the General Engineering Division of PT PAL Indonesia.

Scientific Supervisor and Scientific Mentor: Updating Old Roles and Meanings

This article examines the development of the scientific mentoring institute in Russian universities. The authors assume that it should be based on scientific ideas about the content and features of the professional roles of a scientific supervisor and a scientific mentor. Despite all the similarities, these roles of research and teaching staff correspond to different functional areas of their activities with their own set of tasks, results, and features of interaction with students. The purpose of this article is to compare the professional roles of a scientific mentor and a scientific supervisor of undergraduate and graduate students for the purpose of updating the meaning of mentoring activities in the field of university research work. The subject of the analysis is the features of the professional role of a student's scientific mentor. Their presence substantiates the independent nature of mentoring activities and "legitimises" it in the role repertoire of research and teaching staff of universities. The empirical basis of the article is the materials of semi-structured interviews with research and teaching staff of Russian universities, conducted within the framework of an all-Russian study (n = 30, 2024). The interpretation of the empirical data is based on the theoretical provisions of the sociological theory of roles, the theory of social identity, the concept of professional morality and ethics. The study not only substantiates the differences in the functional content of professional roles and everyday practices of a supervisor and a mentor, but also reveals the paradoxes of the professional identification of supervisors and mentors, the moral and ethical dimension of their activities. It is shown that the features of the prescriptions, expectations and performance of their roles by supervisors and mentors are manifested in the degree of formality of their rights, duties and responsibilities, the level of individualisation and the nature of the temporal organisation of interactions with students. The practical significance of the results obtained is associated with the possibility of developing university programs to support mentors as key actors in involving students in the academic profession and university science. The role differences between a scientific mentor and a scientific supervisor allow us to further specify the management requirements for different types of professional activity of scientific and pedagogical workers, as well as optimize their resource support. The practical significance of the study for academic workers is to obtain grounds for self-assessment of their readiness for the professional role of a scientific mentor and to determine the areas of professional responsibility associated with this role.

Dexterity assessment of hospital workers: prospective comparative study

ObjectivesTo compare the manual dexterity and composure under pressure of people in different hospital staff roles using a buzz wire game. DesignProspective, observational, comparative study (Tremor study).SettingLeeds Teaching Hospitals NHS...

Addressing Language and Ableism in Information Technology: A Call to Action for Academic Librarians

This column explores the pervasive influence of information technologies in academic libraries and underscores the critical role of librarians and professional staff in navigating and thriving within this technology-rich environment. As libraries increasingly integrate advanced technologies such as AI, digital asset management systems, and online communication platforms, addressing ableism and ensuring accessibility becomes paramount. The paper highlights key areas where ableism can manifest, including Zoom meetings, information technology, digital asset management systems, community of practice documents, instructional design, collection development, library programming and events, reference and research services, scholarly communications, information literacy, and artificial intelligence. For each area, practical strategies are provided to decrease ableism and promote inclusivity. By fostering an environment that prioritizes accessibility and inclusivity, librarians can better connect users to information resources and ensure that all individuals, regardless of ability, can fully engage with and benefit from library services. This column aims to equip librarians with actionable insights and tools to create more equitable and just academic libraries.

Healthcare Providers' Experiences With and Perspective on Delivering the Enhanced Recovery After Elective Caesarean Birth Pathway With Next-Day Discharge: Qualitative Analysis.

To understand the perspectives and experiences of healthcare providers who have experience working with an enhanced recovery care after elective caesarean birth pathway with next-day discharge and home midwifery. This study applies a qualitative study design with a pragmatic realist approach. The realist framework was used while also taking a post-positivist philosophy. The work was conducted in South Australia, Australia between May and October 2019. Twenty-three semi-structured interviews were completed with 5 doctors and 18 midwives who had occupational experience working with the pathway. Interviews were analysed using following the six-phase qualitative thematic analysis process outlined by Braun and Clarke. COREQ guidelines were followed. Four main themes and 11 sub-themes were identified. Main themes identified were as follows: The pathway is more than just early discharge; experiences with the process; staff engagement with the pathway; and the impact of the pathway within the health system. Healthcare providers generally accepted the pathway and found enhanced recovery care to be a positive and beneficial model of care. Staff identified five main challenges with implementing the pathway: early discharge; eligible women's automatic inclusion on the pathway; engaging women; change for staff and organisational constraints and procedures. Elements that support integration include the following: education for women; reassurance and communication with women and families; prepared care and supports including home midwifery; staff education and communication of the evidence; clear guidelines and protocols; defined staff roles; enough clinical time and clinical flexibility. Knowledge from staff in this study would be useful for other health services to consider when looking to deliver similar models of care. The health service and health providers were involved with the initiation and development of the research aims and design.

IMPLEMENTATION OF ARTIFICIAL INTELLIGENCE IN RESTAURANT CHAINS

The article examines the issue of introducing artificial intelligence in restaurant chains. The authors have studied the development of the restaurant chains market in Ukraine and the world, and identified significant differences in the scale and duration of the chains' development. The world's restaurant chains consist of thousands of establishments, while the largest Ukrainian chain is only 200 establishments. In addition, the vast majority of Ukrainian chains operate in the local market. The reasons for this are the short duration of network development, limited resources and difficulties in entering global markets. The article assesses the opportunities and risks of introducing artificial intelligence in restaurant enterprises, including demand forecasting, optimization and automation of processes and tasks, improving guest service and expanding the audience. Risks include a decrease in the role of staff, data privacy and security, management difficulties, and high implementation costs. The article analyzes the use of artificial intelligence technologies by restaurant chains in Ukraine and the world. The use of artificial intelligence technologies by Ukrainian restaurant chains is currently at the stage of experiments and individual implementations. At the same time, global networks are already making full use of all the possibilities of innovative technology. The reasons for this are the short development time of Ukrainian restaurant chains compared to the global average, limited resources, and the difficulty of entering global markets. The article also presents a study that was conducted in the form of a survey: “What do you know about artificial intelligence and the use of artificial intelligence in the restaurant business?”. The study has shown that people are well aware of what artificial intelligence is, but most of them do not know and have not encountered it during service in restaurant establishments. This study suggests that Ukrainian restaurant chains have great potential and prospects for implementing artificial intelligence technologies.

Atmospheres of influence: the role of journal editors in shaping early climate change narratives.

The role of editorial staff in shaping early climate change narratives has been underexplored and deserves more attention. During the 1970s, the epistemological underpinnings of the production of knowledge on climate change were contested between scientists who favoured computer-based atmospheric simulations and those who were more interested in investigating the long-term history of climatic changes. Although the former group later became predominant in the Intergovernmental Panel on Climate Change during the 1980s, the latter had a sizable influence over climate discourse during the 1970s. Of these, one of the key popularizers of climate discourse during the 1970s was the British climatologist Hubert Lamb (1913-97). The correspondence between Lamb and journal editors who gatekept and curated different audiences helped craft resonant messages about climate change and its potential effects, and we explore Lamb's interactions with editors of Nature, the UNESCO Courier, The Ecologist and Development Forum in the 1973-4 period. Through understanding how climate change discussion was influenced by editors, we gain an insight into how such narratives had to be adjusted to fit into pre-existing discourses before their importance was more widely established, and how these adjustments helped shape conceptualizations of climate change as a global, human-caused phenomenon and a source of universal threat.

From concept to impact: strategic guidelines for environmental behavior change interventions.

Interventions aiming at behavioral change are common tools for assessing and stimulating environmentally friendly lifestyles. To obtain representative and scalable results from the interventions, the experimental design of the interventions is crucial. Likewise, an operational plan is significant concerning the coherence and consistency of the interventions and the comparability of the results from different interventions. Such a guideline contributes to the design, execution, and supervision of the interventions, provides standardisation and enhances collaboration with the intervention partners. Intervention guidelines also pertain to the strategic planning of data requirements and collection procedures. Based on the work conducted within the context of the EU-funded ENCHANT project, the guidelines presented in this manuscript are structured based on the key phases of planning and design, implementation, and analysis and reporting. Another key area that needs to be considered and included in the guidelines is the planning necessities for the administrative structure for the interventions. This includes allocating staff roles and responsibilities and potential challenges and obstacles that may arise during implementation. Ethical concerns are also addressed.

Transformation to a Patient Centred Medical Home in an Urban Aboriginal Community Controlled Health Service: A Qualitative Study Using Normalisation Process Theory.

The Patient-Centred Medical Home (PCMH) is a model of team-based care that is patient centred, coordinated, accessible, and focused on quality and safety. To learn how this model of healthcare works in an Indigenous primary health care setting in Australia, we explored the experiences of health staff in an urban Aboriginal Community Controlled Health Service (ACCHS) transitioning to an adapted model of a PCMH. Normalisation Process Theory (NPT) was applied to better understand factors enabling and inhibiting implementation of the PCMH, and the work required to deliver it. Applying NPT, we aimed to examine enablers and barriers to implementing a PCMH in an ACCHS setting and identify practical strategies to strengthen its implementation and delivery. We employed semi-structured interviews with 19 health staff in an urban ACCHS to explore mechanisms that inhibit and promote the implementation and delivery of a PCMH in their setting. Interview data were analysed using thematic analysis that mapped codes against NPT constructs (Coherence, Cognitive Participation, Collective Action and Reflexive Appraisal) to generate themes. Five key themes and 14 sub-themes related to NPT constructs were identified. Broadly, health staff found the model of the PCMH to be coherent, engaged with others to adapt their roles, and worked collectively to embed new practices. Characteristics and practice norms of the clinic already aligned with the PCMH model were key enablers. Barriers were related to inadequate resourcing and ill-defined roles. Stronger leadership and support, practical learning resources for staff, workforce mapping to better define staff roles, and training to address gaps in staff skills were strategies identified for strengthening implementation of a PCMH and sustaining its delivery in the ACCHS setting. Applying NPT revealed the characteristics and practice norms of Indigenous community controlled health care as key enablers of implementing a PCMH in an urban ACCHS. Less than optimal resourcing and workforce development emerged as barriers needing to be resolved to strengthen implementation and delivery of a PCMH in this setting.

Economisation as boundary work: Integrating climate change into IMF surveillance

Abstract In 2021, the International Monetary Fund (IMF) moved to integrate climate risks into its Article IV surveillance of member states. While the IMF has not traditionally been at the forefront of climate change efforts, this decision involved defining climate change as a risk to macro-economic stability. I argue that the integration of climate change into IMF surveillance can be understood as a case of international organisation (IO) boundary work taking place via the mechanism of economisation: an economic institution addressing a (traditionally non-economic) issue as an economic issue. The study identifies crucial factors shaping this boundary expansion, particularly the agency of IMF staff, as well as preferences within the IMF Executive Board, and institutional ideas. The straightforward integration of physical and transition climate risks is in contrast to the contestation surrounding the integration of mitigation policy. The findings contribute to the literature on IOs and their boundaries, change within the IMF, and the environmental political economy. The analysis reveals the role of IMF staff in this boundary work and, in addition, that institutionalised ideas and the heterogeneous preferences among member states acted as scope conditions limiting how far this economisation could go.

Work Systems Analysis of Emergency Nurse Patient Flow Management Using the Systems Engineering Initiative for Patient Safety Model: Applying Findings From a Grounded Theory Study.

Emergency nurses actively manage the flow of patients through emergency departments. Patient flow management is complex, cognitively demanding work that shapes the timeliness, efficiency, and safety of patient care. Research exploring nursing patient flow management is limited. A comprehensive analysis of emergency nursing work systems is needed to improve patient flow work processes. The aim of this paper is to describe the work system factors that impact emergency nurse patient flow management using the System Engineering Initiative for Patient Safety model. This study used grounded theory methodologies. Data were collected through multiple rounds of focus groups and interviews with 27 emergency nurse participants and 64 hours of participant observation across 4 emergency departments between August 2022 and February 2023. Data were analyzed using coding, constant comparative analysis, and memo-writing. Emergent themes were organized according to the first component of the System Engineering Initiative for Patient Safety model, the work system. Patient flow management is impacted by diverse factors, including personal nursing characteristics; tools and technology; external factors; and the emergency department's physical and socio-organizational environment. Participants raised concerns about the available technology's functionality, usability, and accessibility; departmental capacity and layout; resource levels across the health care system; and interdepartmental teamwork. Other noteworthy findings include obscurity and variability across departments' staff roles titles, functions, and norms; the degree of provider involvement in patient flow management decisions; and management's enforcement of timing metrics. There are significant barriers to the work of emergency patient flow management. More research is needed to measure the impact of these human factors on patient flow outcomes. Collaboration between health care administrators, human factors engineers, and nurses is needed to improve emergency nurse work systems.

The central role of housing key workers in supporting healthcare interactions for people experiencing homelessness and implications for palliative care: a qualitative study

BackgroundPeople experiencing homelessness access specialist palliative care late in their illness trajectory, if at all. There is also little evidence they receive generalist palliative care or are given opportunities to engage in Advance Care Planning. This qualitative study describes the central role of key workers in supporting access to healthcare in homeless communities and identifies implications for improving palliative care provision.MethodsQualitative data were collected via focus groups and individual interviews with staff working for a key provider of support and housing/accommodation for people experiencing homelessness in an urban area of Aotearoa New Zealand.ResultsThe ability to provide palliative care for people experiencing homelessness is dependent upon supporting engagement with mainstream health services. It is here that we identified the key worker role as central due to the complex and expert work they undertake to facilitate healthcare access for their clients. As a result of the high burden of chronic conditions this community experiences, most of this work related to support managing serious conditions, as well as death and dying. Key workers often went ‘above and beyond’ to support their clients in engaging with mainstream health services, during outpatient appointments, hospital admissions and in emergency department settings. They felt clinicians in these settings did not recognise the knowledge they held about the person, or their skills in terms of providing trauma informed care. The inflexibility of current care provision, as well as people experiencing homelessness feeling stigmatised, and neither valued nor respected in these settings, also created barriers to receiving care.ConclusionsNew models of palliative care are required which recognise the central role of non-health care key support staff and engage them more actively in supporting people experiencing homelessness when they interact with mainstream health services. Such models will need to be responsive to the nature and complexity of palliative care need in this population and facilitate support for people who typically do not see healthcare spaces as safe. The trusted relationships key workers have developed over time are crucial resources for identifying palliative care need and supporting access to palliative care for people experiencing homelessness.

Challenges and Solutions in Teaching and Learning for Students with Disabilities in Higher Education Institutions

Raising public awareness about People with Disabilities (PWD) requires addressing accessibility challenges within the educational systems of higher education institutions (HEIs). Advocacy efforts and ensuring equal opportunities for PWD demand serious attention. This study examines the role of academic staff, focusing on fostering an understanding of the needs of PWD within HEIs using a qualitative approach through in-depth interviews. Five participants were selected, including academic faculty who work closely with PWD students and PWD students from various disability categories, such as visual and auditory impairments. The findings indicate that the ability of academic staff in HEIs is perceived as limited due to insufficient knowledge of teaching practices. Additionally, the lack of necessary resources and support for PWD students poses significant challenges for academic staff. Consequently, the study explores the challenges and responsibilities of educators in incorporating specialized education into higher education. Addressing these challenges is crucial in strengthening intervention efforts and promoting inclusive discussions aimed at raising awareness of PWD issues in society.

고등학교 장애학생 대학생활체험 프로그램에 대한 예비과학교사의 서비스러닝 운영 사례

This paper presents a field research case applying service-learning pedagogy for a university life experience program targeted at high school students with disabilities, conducted at J University in 2022 and 2023. The study involved open-ended surveys and reflective journals from participating high school students, supervising teachers, guardians, and educational support staff (mentors in service-learning). The findings of the study are as follows. The educational satisfaction of students with disabilities who participated in the program was very high. Students were able to experience the possibilities of college admission and career exploration through major experiences, mentoring, and the support of service-learning mentors. The pre-service science teachers who participated as mentors had very high expectations for the program and were satisfied with the class operation. They reported learning new things while preparing to lead and teach students with disabilities, thereby developing core competencies such as sharing, caring, and a sense of community essential for future society. In particular, pre-service science teachers viewed this as a great opportunity to foster mutual benefit in service-learning classes, practical pedagogical content knowledge (PCK), and self-efficacy in their teaching profession. Participants expressed a desire for this program to be a long-term special program at the university, continuing beyond high school graduation as part of transition education for students with disabilities. Moreover, it was suggested that the role of educational support staff should extend beyond ensuring safety and care for students with disabilities to fostering mutual benefit and sustainable development. This study proposes that service-learning is an effective teaching and learning method with long-term benefits.

Revealing administrative staff roles in primary care during the COVID-19 pandemic: a qualitative study of family physicians' perspectives.

Administrative staff in primary care undertake numerous tasks to support patient care delivery. Although their roles are often overlooked, administrative staff are essential to the coordination and operations of primary care clinics. The COVID-19 pandemic introduced additional clinical and administrative tasks, including transitioning to virtual appointments and triaging patients for urgency, changing typical workflows. In Canada, existing pandemic plans for primary care did not account for these administrative tasks, nor the support that family physicians would require to continue to provide patient access to primary care. This research seeks to describe and understand the perceptions and experiences of family physicians of their administrative staff roles in primary care during the COVID-19 pandemic, to help inform future pandemic planning. We present findings from a qualitative case study across four regions in Canada: Vancouver Coastal health region in British Columbia, Ontario Health West region, the province of Nova Scotia, and the Eastern Health region of Newfoundland and Labrador. We conducted semi-structured qualitative interviews with family physicians (n = 68) across the four regions and thematically analysed the data. We identified five salient themes in the data, including (1) applying public health guidelines, (2) educating patients on COVID-19 and COVID-19 services, (3) re-organizing patient visits, (4) maintaining adequate staffing, and (5) recognizing administrative staff contributions. During the COVID-19 pandemic, family physicians took on numerous additional roles to reduce the risk of transmission of the virus with the support of their administrative staff. Family physicians emphasized the challenges of maintaining adequate staffing, and the importance of administrative staff in enabling the provision of primary care. Existing pandemic plans do not account for increased administrative roles taken on by primary care administrative staff. Pandemic plans must include guidance for the roles taken on by primary care administrative staff, such as clinical tasks, as they will continue to play an important role in pandemic recovery. Supporting administrative staff would enhance primary care providers' ability to manage care during pandemics, facilitate resilience, and decrease provider and administrative burnout.

Evaluation of Upstream Oil and Gas Accident Risk Assessment Effect on Project Time Performance in Ghana

In Ghana's upstream oil and gas industry, a developing nation, this article seeks to explore the effects of accident risk assessment on project timeline performance, with management and staff roles as the moderators in Ghana’s upstream oil and gas industry. Purposive sampling was used to choose employees and supervisors who were involved in project management and risk assessment responsibilities as respondents, and quantitative data were gathered from 242 Ghanaian upstream oil and gas sector personnel in Ghana's Western Region. These volunteers have been in the industry for at least six months. The study demonstrates a positive correlation between accident risk assessment and project accident risk assessment. Amitai Etzioni's Theory of Compliance, Situational Awareness Theory, Theory of Attitude Formation, and finally, Henry Mintzberg's Management Theory serve as the foundation for the study's theories and hypotheses. In the upstream oil and gas sector, accident risk assessment has been found to have an impact on project timeline performance. This was accomplished by drawing stakeholders' attention to employee feedback and emphasizing it.

Assessment of Training Needs of the Office staff (Management assistants and Development Officers) in the National Hospital of Sri Lanka

Introduction: In the dynamic landscape of healthcare administration, the role of hospital office staff is pivotal for maintaining the seamless functioning of the hospital. Training Needs Assessment is a proactive approach to aligning the skills of hospital office staff with the evolving demands of the healthcare landscape, ensuring compliance and promoting excellence in administrative practices and, consequently, contributing to improved patient outcomes.Objective: This study aims to identify the training needs of hospital office staff in the National Hospital of Sri Lanka (NHSL).Methodology: A descriptive cross-sectional study was conducted in NHSL with the office staff from June to August 2023. The total population was 181. Among them, 123 people were selected from simple random sampling proportionately to the category. The self-administered questionnaire was used to collect the data. The questionnaire assessed the activities and capabilities of office staff necessary for their daily tasks. Participants were asked to score these activities based on their importance and current performance level. Mean scores for the importance of the training areas and current performances were calculated, and gaps were identified by subtracting. Training needs with the highest gaps (gap equal or more than 2) were prioritized as training needs for office staff in NHSL.Results: Procurement for the public sector, handling audit inquiries, file management including personal file management, salary conversion, pension management, gathering, organizing, analyzing statistically, & disseminating data and information were prioritized as training needs for next year.Conclusions and recommendations: Those prioritized training needs were included in the next year's (2024) annual action plan with the permission of the Deputy Director General -NHSL.

Policy rhetoric, realities, and burdens: Using critical policy analysis to center at-promise student success in the McNair program

Educational policies designed to benefit students from first-generation, low-income, and racially minoritized backgrounds do not always consider the realities these students experience during college. Instead, students participating in compensatory education programs can endure further marginalization. Using critical policy analysis’ core tenets as guiding principles to frame our study and guide our analysis, we conducted a three-phase qualitative analytic study. We examined interviews with students and McNair program policy documents to interrogate policymakers’ hidden assumptions and the (de)centering of minoritized student perspectives in the McNair program policy. Students in the program discussed varied and conflicting definitions of success, such as learning they did not want to attend graduate school—a primary goal and measure of success for the federal government. They also highlighted advisors as a source of support. By centering the experiences of students, our findings highlight this critical gap and draw attention to the administrative burdens placed on at-promise students, emphasize the need for holistic socio-emotional support in federal policy, and underscore the powerful role of supportive faculty and staff.

Providing emotional care for early pregnancy loss: Development and evaluation of a new training module for healthcare providers

BackgroundMiscarriage is a common life event that frequently causes significant grief and distress. The emotional impact of miscarriage has been shown to be strongly influenced by patients’ and partners’ experiences interacting with healthcare providers during the miscarriage diagnosis and treatment: positive experiences are associated with reduced perinatal grief, whereas negative interactions can aggravate the traumatic impact of the loss. Unfortunately, healthcare providers frequently report feeling ill-equipped and unprepared to provide adequate emotional care for miscarriage. As such, there is an urgent need for effective training material to support healthcare providers in this important care. MethodHere, we report a quasi-experimental study evaluating the effectiveness of a new training module that we recently developed to empower healthcare providers when providing emotional care for miscarriage. ResultsUsing the previously-validated Perinatal Bereavement Care Confidence Scale, we show that this module is highly effective, achieving significant increases in healthcare providers’ knowledge, bereavement support skills, and awareness after completing training. Importantly, the module was effective for each of five different staff roles (anaesthetists, midwives, nurses, obstetricians and receptionists) and for both junior and more experienced staff. Furthermore, at six-week follow-up, HCPs reported using many of the module's recommendations in their ongoing practice. ConclusionAltogether, this new training module is therefore an important step towards empowering healthcare providers (in all roles) in providing essential emotional care for this common and frequently highly-distressing life event.