This study examines transportation issues in Narayanganj City Corporation, one of the densely populated cities in Bangladesh. It examines the Chashara intersection which is a major intersection within the city, suffers from ever worsening traffic and poor infrastructure. Using qualitative research methods, information was obtained through field surveys, observation as well as four focus group discussions with residents aged 20-50 years mainly students, urban dwellers experts. Some of the problems that emerged from the study include poor traffic control, limited road construction and maintenance. The findings also highlight significant challenges, including poor traffic management, insufficient road networks, and inefficient regulation of transport services, notably the prevalence of auto-rickshaws contributing to the congestion. The study identifies the Chashara intersection as a critical area requiring urgent intervention. Proposed solutions emphasize the introduction of alternative routes to alleviate bottlenecks, stricter regulation of auto-rickshaw operations, and the implementation of congestion pricing mechanisms to manage traffic flow. These recommendations aim to provide a strategic framework for improving urban mobility and ensuring sustainable development in the transportation sector of Narayanganj. The need for immediate, coordinated efforts from local authorities and urban planners is underscored, as addressing these issues is essential for enhancing the city’s livability and accommodating future growth.