PurposeIn recent years, electronic resources have become the library's important storage of a university library, and the fund purchased electronic resources also increased quickly, year after year. In order to find out the readers' present conditions, difficulties and requirement of using e‐recourses, The Library of Shaanxi University of Science and Technology, carried out sampling, questioning and investigating of all teachers and students at campus. The purpose of this paper is to present the findings of this investigation.Design/methodology/approachThe investigation was carried out in 206.3 at the campus, and the investigative target involves teachers, scientific staff, gadre, graduate students, scientific staff, undergraduate students, and some training students, from 15 institutes in the whole university. It centers on seven subjects, deigns 24 question and 155 selective answers, and everyone is multilateral, 1,000 questionnaires were sent out, 909 reclaimed. The ratio is 90.9 percent.FindingsThe investigative result shows that: nearly half of the readers investigated are satisfied with e‐resources of our university. At present, the main way that reader's obtained rebases or literature is from traditional library storage. This illustrated that the printing literature obtained important functions. The e‐book does not substitute the traditional printed book. The construction of library storage should advocate the printed one. Readers selecting the printed and e‐book occupy the greatest majority. This shows that the two type of literature are not completely substituted, only mutually supple. The way readers liked obtaining information is to skim the homepage of the library. This indicated the homepage had become the important window to give publicity and serve the outside. It also shows the use of reading on screen, non‐familiarizing the structure and the retrieval method. Showing that the net condition and computer facilities are the main external factors.Research limitations/implicationsThis paper analyses the consciousness of using e‐resources, and the ability of obtaining literature for university readers, by investigating some readers' utility of e‐resources at Shaanxi University of Science and Technology. Therefore the readers' range is limited.Practical implicationsIn this paper the result from one side reflects every unit and layer personnel's utilizing condition and difficulty of e‐literature at the whole university. By investigating and analyzing, the work emphasis of the library is defined.Originality/valueThe investigating table does not only look into some teachers and students' utilizing condition, and readers' opinions and proposing to use the library's, but also obtains the disseminated fanfaron to all people using the library. By angling the result, it supplies theoretic foundation of e‐resources' order, storage's construction, readers' serve, etc.