Institutional Reputation Research Articles

Curriculum Quality, Process Innovation, School Reputation, and Perceived Value Affecting the Loyalty of Chinese Higher Education Students in Thailand

This qualitative case study investigates the factors influencing the loyalty of Chinese higher education students in Thailand, focusing on curriculum quality, process innovation, institution reputation, and perceived value. Through in-depth interviews of 30 selected students and content analysis of the transcripts, the study uncovered the nuanced perspectives of Chinese students and revealed the significance of these factors in shaping their loyalty. Findings highlighted the importance of curriculum quality, faculty reputation, and support services in influencing perceived value, while also introducing the concept of process innovation as a key factor impacting loyalty. The study offered valuable insights to the understanding of loyalty to an institution and provided actionable recommendations for higher education institutions aiming to enhance the loyalty of their international student populations in the context of global competition and the unique challenges faced by Chinese students in Thailand.

Green-Smart University Campuses: The Mediating Role of Student Engagement in Enhancing Corporate Image

This study investigates the motivating factors influencing university students’ participation in the Green-Smart Campus initiative. The model examines variables from the student’s perspective, with a green-smart campus as the exogenous variable, encompassing energy efficiency sustainable buildings, sustainable transportation, waste management, and water management. Data was collected via an online questionnaire from 1,000 participants, undergraduate and graduate students at the University of Jordan, using random sampling. After excluding 56 incomplete responses, regression analysis was conducted on 745 valid responses to explore the relationships between variables. The research reveals a significant positive impact of the Green-Smart Campus initiative on student engagement and the university’s corporate image. Institutions promoting green practices, like recycling programs and eco-friendly transportation options, experienced higher student engagement levels. Engaged students felt connected to the institution and actively participated in sustainability-related activities, enhancing the university’s corporate image. Student engagement was found to mediate the relationship between the Green-Smart Campus initiative and the university’s corporate image. Engaged students played a crucial role in translating sustainability initiatives into an enhanced institutional reputation by sharing positive experiences and advocating for the institution.

Analysts’ Institutional Client Catering and Reputation Tradeoff: Strategic Timing of Recommendations

We examine whether sell-side analysts strategically time their favorable recommendations to cater to institutional investors while preserving analysts’ reputational capital. Although prior literature documents that analysts provide more positive recommendations for stocks that are part of their institutional clients’ (specifically, mutual funds’) portfolios, it does not explicitly address a reputation cost associated with such practice. Using a sample of analysts’ recommendations on U.S. firms for the 2002–2017 period, we document a pattern of analysts’ recommendations being more optimistic in the end month of a quarter and less optimistic in the beginning month of a quarter. This timing pattern ties to quarterly reporting periods of portfolio managers, with actively managed mutual funds’ holdings being affected the most. Analysts with Institutional Investor All-Star ranking do not engage in such stock recommendation timing practices. The market participants seem to believe rosy recommendations issued for stocks with more institutional holdings in the end month of a quarter with more positive cumulative abnormal returns to upgrade and downgrade recommendations. JEL classifications: G14, G24

Human Resource Management Strategies in Improving Lecturer Performance in Higher Education

Higher education has a very important role in the development of society and the progress of a country. In the higher education environment, the role of lecturers or teachers is crucial in creating a quality learning experience for students. This study aims to examine how human resource management can play a role in improving lecturer performance in higher education. This research is a literature review that uses a qualitative method approach, which means it will analyse and interpret data by relying on information and text from various sources. The results of the study show that regular and continuous evaluation of human resource management strategies is an important stage in adjusting and improving the approach applied. This allows higher education institutions to continue to grow and ensure that their lecturers have maximum support in an effort to provide quality education and improve the institution's reputation

When tainted money should fund public goods: fundraising professional and public moral preferences.

Philanthropy is essential to public goods such as education and research, arts and culture, and the provision of services to those in need. Providers of public goods commonly struggle with the dilemma of whether to accept donations from morally tainted donors. Ethicists also disagree on how to manage tainted donations. Forgoing such donations reduces opportunities for societal well-being and advancement; however, accepting them can damage institutional and individual reputations. Half of professional fundraisers have faced tainted donors, but only around a third of their institutions had relevant policies (n = 52). Here, we draw on two large samples of US laypeople (ns = 2,019; 2,566) and a unique sample of experts (professional fundraisers, n = 694) to provide empirical insights into various aspects of tainted donations that affect moral acceptability: the nature of the moral taint (criminal or morally ambiguous behavior), donation size, anonymity, and institution type. We find interesting patterns of convergence (rejecting criminal donations), divergence (professionals' aversion to large tainted donations), and indifference (marginal role of anonymity) across the samples. Laypeople also applied slightly higher standards to universities and museums than to charities. Our results provide evidence of how complex moral trade-offs are resolved differentially, and can thus motivate and inform policy development for institutions dealing with controversial donors.

Listening: A way to improve university reputation and governance

Since 2018, the University of Navarra (Spain) has been using surveys and focus groups to analyse and evaluate the perceptions of its key audiences. This has helped provide a nuanced understanding of the university's reputation, and has given the institution indicators of ideal university performance and brand sentiment. This information can be used to design scorecards for monitoring perceptions. Indicators facilitate decision making that improve the university community’s day to day life. This project confirms that listening introduces new forms of participation and can lead to improvement in university governance. It is also a good method for learning about an institution's reputation. With the collaboration of Fundación Funciva 2023.

Determinants of Competitive Advantage of A and Excelled Accreditation Study Programs at Private Universities: A Concept Analysis with Mediation of Performance

The purpose of this study is to examine the link between the determinants of competitive advantage and competitive advantage itself at private institutions by mediating the performance of A and Excelled accredited study programs. This study employs a qualitative approach to study which comprises a literature review. With data gathered from documents relating to competitive advantage, the factors of competitive advantage, and the success of A and Excelled accredited study programs at private institutions. This study discovered that study program performance has a significant positive impact on competitive advantage and can mediate the link between study program accreditation, university reputation, graduate quality, and lecturer quality, as well as competitive advantage. As a result, efforts must be made to improve the performance of study programs by developing curriculum that is in line with industry needs, improving the quality of graduates and lecturers, and increasing the accreditation of study programs and the reputation of higher education institutions as a whole to increase competitive advantage in study programs that have A or Excelled accreditation at a private university.

Strategi Pengelolaan Reputasi dalam Kegiatan Humas Institut Teknologi Telkom Purwokerto di Disruption Era

This research will discuss the public relations activities of Telkom Institute of Technology Purwokerto as a bridge of stakeholders, with one of the main activities managing, creating, interpreting the reputation of companies and institutions in the disruption era. Reputation in higher education institutions is seen as an important aspect in creating activities related to agency communication with the public and stakeholders. Public relations in the disruption era is to have the ability to manage publications digitally, develop innovative and creative public relations programmes. The research used qualitative research methods with data collection techniques using observation, interviews, and documentation. The selection of qualitative methods is very appropriate, the data presented later will have a variety of colours and take a long time in finding the perspective or meaning of reputation for public relations itself. In the data validation process using triangulation techniques, one of the validation techniques often used in qualitative research. The results showed that the public relations unit on the Telkom Institute of Technology Purwokerto campus in interpreting reputation is very important and realising it must be ready to face the challenges of the disruption era through always improving in the management of digitalised information and building a good strategy through the method of preparing and evaluating each program through the POAC method (Plan, Organization, Actualling, Controlling). Each ITTP public relations programme has a role in shaping positive public opinion for the institution and is supported by the implementation of ISO 9001: 2015-based management policies and improving the quality of HR Educators.

Modelling Fuzzy Analytical Network Process for Sustainability Criteria of Malaysia Higher Education Institutions

Sustainable development (SD) plays greater roles in the advancement of Higher Education Institutions (HEI). Yet, criteria for sustainable criteria must be re-defined, specifically in the context of Malaysian HEI. Accordingly, the aim of this study is to identify the sustainability criteria for HEI in Malaysia using Fuzzy Analytical Network Process (F-ANP). Methods used in this study is equipped with Chang’s extent analysis to calculate the local weights for both criteria and sub-criteria based on pairwise comparison evaluations, while the global weights were derived by multiplication operations with the inner dependence weights. Three criteria and nine sub-criteria were identified and analyses thoroughly using six steps of F-ANP for Malaysia HEI sustainability assessment. Based on the numerical results, the sub-criteria “research” scored the highest weights as compared to other sub-criteria, indicating that “research” as the most important contributor to sustain the Malaysia HEI. Meanwhile the total weights score of the overall sub-criteria is 71.60%, which indicates “moderately sustainable” of the entire sustainability range. Overall, the findings suggest that the entire sub-criteria investigated using the extension of AHP are vital in influencing the sustainability of HEI in Malaysia. The study implies that “research” should be given more focus, which in turn leads to greater institutional visibility and reputation.

Innovations in Islamic Education Management within the University Context: Addressing Challenges and Exploring Future Prospects

This research explores innovation in the management of Islamic education in higher education institutions, along with the associated challenges and prospects. Its objective is to comprehend the challenges of implementing innovation in Islamic education management and assess its prospects. The research methodology employed is a qualitative literature study. The researchers gathered and analyzed various literature sources to gain a more profound understanding. The research findings reveal challenges such as a lack of comprehension, resistance to change, resource limitations, and the conflict between tradition and modernity. Nonetheless, there exist opportunities for developing new adaptive and relevant approaches. Innovation in Islamic education management yields benefits in the form of enhanced learning quality, student skill development, operational efficiency, and increased reputation and competitiveness of higher education institutions. Collaboration and strong leadership serve as pivotal factors for successfully confronting challenges and expanding innovation prospects.

Evaluation of Bangladesh Universities Ranking in the Perspective of World University Ranking

University ranking has been a prominent issue of debate at both the international and national levels in recent years. Many worldwide university rankings have been published in recent years, each based on different performance measures. These evaluations take into account a variety of factors, including the institution's reputation, the student-to- faculty ratio, the percentage of international students, Nobel and other awards, the number of highly cited papers, the number of articles published in Science and Nature, the h-index, web visibility, and other factors due to severe global competition, international ranking systems seldom include any local universities from the standpoint of a developing country like Bangladesh. While it is becoming more difficult for institutions from developing countries to be included in these rankings, the major ranking indicators should be adapted or updated to compete. The study aimed to evaluate Bangladesh Universities ranking from the Perspective of the World University Ranking system by reviewing some of the most commonly referenced university ranking methodologies. A systematic literature review method was followed for this study. Relevant articles and literature were collected from different data sources like google scholar, research gate, Scopus, Web of Science, and ERIC.

Needs and Experiences of United States Female Urology Residents

To identify factors influencing residency training program selection by women residents in urology and to evaluate the residents' gender-based experiences during training. Urology remains a disproportionately male-physician-dominated field. Understanding the needs and experiences of women residents is essential for developing strategies to recruit and retain more women urologists in independent practice. An anonymous, 15-item web-based electronic survey was posted on social media and distributed via institutional email addresses between May and July 2021, targeted to all 461 current women U.S. urology residents. Both quantitative and qualitative data were collected and analyzed using descriptive statistical methods and thematic analysis, respectively. 147 complete responses were received. The most important factors influencing initial residency training program selection included geographic location/setting (37%) and institutional reputation (27%), compared to number of women faculty (3.4%) and women residents (0%). However, respondents cited a need for increased presence of women faculty and mentorship (36%), elimination of gender bias/harassment in the workplace (33%), and improved family support/maternity leave policies (15%) during residency to better foster clinical and academic growth of women residents. In interactions with patients, 97% reported not being recognized as a doctor, 84% reported stereotyping of women doctors, and 78% reported experiencing inappropriate treatment/harassment from male patients. Geographic setting and institutional reputation were the most important factors for residency program selection by women urology residents. Although overlooked as a priority during the initial application process, current women urology residents seek increased women faculty presence, leadership and mentorship during residency to foster clinical and academic growth. Women residents face extremely high rates of gender bias and harassment in the workplace.

Reference Group, Perceived Value, and Institution Image for Student Behavior Intention

Purpose: The purpose of this study is to create an empirical model of behavioral intentions of students at a private STIE institution in Medan. The survey method is the explanation survey method. Theoretical framework : The nature of the investigation in this study is causality by finding causality as a result of the events under investigation. stated that from the perspective of marketing, there is the influence of the institutional image and reputation on the behavior of customers, regardless of the lack of empirical evidence. Many authors assert that the image and reputation of good institutions help the Organization increase sales and market share. Design/methodology/approach : The research method used is quantitative. The unit of analysis for this study is a private STIE institution in Medan, while the unit of observation is a sample size of 400 Students. Findings : The results of this research seem to have resulted in a positive image of students at university when they recognize their own values. However, students will choose college students if they have a friendly group that encourages them. Indirectly, students' behavioral intentions to select more influential college students are determined by the value they perceive through the institution's image. Research, Practical, and Social Implications: The Study in the managerial aspect. If group references are later reflected in the normative group references followed by prospective students, and subsequently reflected through relationships, if students' perceived worth is positive, this enhances the institution's image and may later be reflected in the educational institution. learning environment. Originality/ value: This study focuses on STIE students only including their decision to choose a tertiary institution. Research results are very valuable for universities to attract prospective students to choose their universities.

Environmental information disclosure, environmental innovation, and firms' growth performances: The moderating role of media attention

AbstractEnvironmental innovation not only promotes the harmonious development of the economy and the environment, but also has an influence on firms' growth. Based on institutional theory and reputation theory, this study constructs a model of the relationship among environmental information disclosure, environmental innovation, and firms' growth performances along the path of institution — behavior — performance. By selecting the panel data of 200 heavily polluting firms listed on the Shanghai and Shenzhen A‐share markets from 2014 to 2018 as the research sample, this study examines the role of environmental information disclosure in firms' environmental innovation and growth performances, as well as the moderating role of media attention. The results revealed that environmental information disclosure had a positive effect on firms' growth performances, and that eco‐product and eco‐process innovations played mediating roles in the relationship between environmental information disclosure and firms' growth performances. In addition, media attention positively moderated the influence of environmental information disclosure on firms' eco‐product innovations. This study contributes to the research on the antecedents of environmental innovation, and provides guidance for improving the environmental information disclosure system and for enhancing the level of firms' performance.

Frameworks and Tools in Developing Marketing Strategies for Transnational Education (TNE) Providers: A Literature Review

Crafting a marketing program for Transnational Education (TNE) providers is a complex process that entails a thorough industry analysis and internal assessment using several strategic frameworks and tools. Educational managers should also have a good grasp of the quality indicators in the education sector that prospective students most likely look at when choosing a university. The study uses the literature review as a means to examine readily available research on the different frameworks, methods, and paradigms in developing an effective marketing program for TNE organizations. The method of content analysis was used. The sources came from the following research databases: Google Scholar, Business publications, Directory of Open Access journals, and other scientific websites. The study concludes that to come up with a strategic marketing plan, the following frameworks can be used: Porter's Five Forces with a focus on competition and differentiation, Structure-Conduct-Performance with a concentration on industry analysis, and the SWOT Analysis which encompasses both internal and external environments of an institution. Quality measures of TNE providers by several research can also be useful when developing a strategic marketing plan. Some of the key areas that potential students look at in the higher education sector are institutional reputation, course quality, and student support.

Strategi Service Quality Sebagai Media dalam Menciptakan Kepuasan dan Loyalitas Pelanggan Jasa Pendidikan

This article discusses the importance of service quality in creating customer satisfaction and loyalty in the education sector. The article highlights the Total Quality Service (TQS) concept, which emphasizes the effectiveness and efficiency of service delivery. The article also discusses the four characteristics of non-profit service institutions, including intangibility, inseparability, variability, and perishability. The article emphasizes the importance of identifying customer needs and understanding their characteristics to provide satisfactory services. The article also discusses the impact of customer satisfaction and loyalty on the sustainability of educational institutions. The research method used in this article is library research, which involves analyzing and synthesizing existing literature on the topic. The article concludes that providing high-quality services is essential to maintain customer satisfaction and loyalty, which in turn contributes to the reputation, competitiveness, and financial stability of educational institutions.

Crisis Communication And Social Media: The Mayor's Strategy Of Bandar Lampung @eva_dwiana

This study aims to find the results of the implications of the use of social media by the Bandar Lampung City government as a crisis communication management strategy during the Covid-19 pandemic. Crisis communication efforts are carried out through the @eva_dwiana Instagram account. This research used a qualitative content analysis method with Instagram content objects @eva_dwiana from 2019 to 2020. The results showed that the Bandar Lampung City Government, through its Mayor, used social media accounts to disseminate instructions regarding the handling of COVID-19 as well as publicize the performance carried out in overcoming the crisis. Other results also have more uploads containing instructions than performance publications. It also shows that the Bandar Lampung City Government prioritizes public safety over the institution's reputation.

Problematic Aspects of Influence Trading in the Context of ComparativeLegal Analysis of Georgia and European countries

The present article article examines the legal aspects of influence trading in light of the analysis of the "Criminal Law Convention on Corruption" of the Council of Europe and the legislation of several European countries. In this respect, the article analyzes the main legal framework of the act of influence peddling as defined in the Council of Europe Convention, the legal extent of its action, and the significance of its implementation in the national criminal law of each state. Thus, in this regard, the article analyzes in depth the key aspects of the trade institution under the influence of Georgia, Spain, France, Belgium, and Hungary, as well as the questions of their conformity with the Council of Europe Convention. Furthermore, in terms of comparative legal analysis, the differentiating legal characteristics of the trade institution under the impact of Georgia and the aforementioned European nations are explored.
 Influence peddling, as a form of lever for exerting undue influence on officials through personal relationships, provides a corrupt background to the extent that this behavior undermines the reputation of state institutions and the degree of trust in them in the eyes of citizens. Influence peddling is comparable to lobbying in terms of exerting influence on government officials, which is why several European nations have declined to criminalize it. Hence, the concept of interaction between influence trading and lobbying organizations is extensively investigated. Ultimately, the key legal features of influence trading were analyzed in terms of comparative legal and systematic analysis, and a clear boundary was made between the aforementioned institution and other associated legal activities such as lobbying, legal or other services, and other consulting activities.

Factors Influencing International Students' Choice to Study at Malaysian Private Higher Education Institutions

The decision of international students to pursue private HEIs in Malaysia is examined in this study. It attempts to investigate the relationship between the programmes offered, the tuition price, an institution's recognition and reputation, and the choice made by international students to enroll in Malaysian private higher education institutions (HEIs). This paper aims to identify the determining elements while choosing to attend Malaysian private HEIs, and the push-pull theory was applied. Through an online survey, a total of 110 respondents were gathered. The findings of Pearson's correlation analysis revealed a substantial association between the programme offered, the cost of education, the reputation and recognition of institutions, and the choice of international students to study in Malaysian private HEIs. The findings of this study can be valuable to policymakers, educators, and higher education institutions in Malaysia, as they provide insights into the factors that influence international students' choice to enroll at private HEIs. The results may also be useful for marketing and recruitment strategies to attract more international students to Malaysian private HEIs. Recommendations for HEIs are provided based on the findings.

Employee Affiliation and Presenteeism in Health-care Settings

BACKGROUND: Affiliation and presenteeism have a profound impact on organizational performance, individual health worker performance and health, and clinical performance, which in turn affects patient outcomes. AIM: The aim of this study was to identify organizational affiliation and to analyze the causes and determinants of presenteeism among nursing staff in health-care settings. METHODS: We used a descriptive-empirical method. Data were obtained by survey technique. Health professionals (n = 178) at primary, secondary, and tertiary health-care levels participated in the survey, 91% of whom were women and 9% men. More than half of the respondents (51%) are registered nurses/nursing technicians, 46% are paramedical nurses/nursing technicians, and 4% have a master’s degree in various health and nursing disciplines. RESULTS: The results showed that nursing staff show the greatest organizational loyalty in the way that they are always willing to help colleagues and managers and that they believe in the successful development of their healthcare institution. They are aware that they act irresponsibly toward other colleagues and patients when they come to work sick, but they were present at work despite their reduced ability to perform their job, because they do not want their colleagues to be overwhelmed by them and, despite having a health problem, they were able to complete the difficult tasks of their job, even though it took them more time and energy to do so. CONCLUSION: Employee adherence influences the quality of patient care, the work environment, and the reputation of the healthcare institution. Presenteeism is an undesirable behavior that receives too little attention from employers. It is a risk for the organization, for patients – service users as well as for health-care providers who are less effective in their work.