Regional Water Company Research Articles

ENHANCING CUSTOMER ACQUISITION THROUGH CREATIVE COMMUNICATION IN PERSONAL SELLING: A CASE STUDY OF PT TIRTA ASASTA DEPOK (PERSERODA)

This research aims to explore the role of communication creativity in personal selling strategies to increase the number of customers in the Marketing Team of the Regional Water Company Tirta Asasta Depok in 2024. The method is an exploratory case study. Primary data was collected through interviews and direct observations, while secondary data was gathered from literature, company documents, and previous research. The theoretical framework includes Computer-Mediated Communication, Social Exchange Theory, and Media Convergence Theory. The research findings show that communication creativity in personal selling involves utilizing media convergence tools such as laptops, WhatsApp, email, and Zoom to interact and negotiate with customers. This strategy is further enhanced by offering rewards, providing gifts, and using motivational narratives to build relationships. It also includes delivering more comfortable services with improved negotiation management and collaborating with local authorities to expand outreach. As communicators, neat and polite appearances, along with the use of "lip service" to create comfort and trust play significant roles. However, communication barriers were negative customer perceptions regarding new connection fees, public corporate image, and the skepticism toward government-owned enterprises. The findings indicate that creativity in communication can effectively enhance customer acquisition.

Analysis of Service Quality at Regional Drinking Water Companies

Public services, especially in the provision of clean water, require the principles of excellent service that is easy, cheap, friendly, accountable, precise and orderly. Continuous evaluation is necessary to ensure good service. This research aims to examine how to analyze service quality at the Regional Drinking Water Company in Tallo District, Makassar City. This type of research is qualitative using a descriptive approach. Data collection techniques were carried out by means of observation, interviews and documentation. The data analysis technique used consists of data condensation, data presentation and drawing conclusions. The research results show that the quality of service at the Regional Drinking Water Company in Tallo District, Makassar City can be determined from the timeliness of service, accuracy of service, politeness and friendliness, ease of obtaining service, comfort in obtaining service, service support attributes. Meanwhile, factors that influence the quality of service at the regional drinking water company in Tallo sub-district, Makassar City include: employee friendliness is considered to be still not good, parking is still haphazardly parked and the layout of the building is fairly complicated. The novelty of this research is that researchers can make a more significant contribution to understanding and improving the quality of PDAM services in Tallo subdistrict, Makassar City.

Efek Pengendalian Internal dan Sistem Informasi Akuntansi Terhadap Kualitas Laporan Keuangan

This research employs a quantitative method with the population consisting of Regional Water Companies in both Sukabumi City and Sukabumi Regency. The sampling technique used is purposive sampling, with a total of 51 respondents from both companies in Sukabumi City and Sukabumi Regency. The data used are primary data collected through the distribution of questionnaires. After the data was collected, the analysis was conducted using the SPSS 27 For Windows application, including data quality test, classical assumption test, multiple linear regression test, and hypothesis test. The research findings conclude that both aspects, namely internal control and accounting information systems, have a significant combined effect on the quality of financial reports. Additionally, separately, internal control and accounting information systems also have a significant effect on the quality of financial reports.

THE INFLUENCE OF CONFLICT AND STRESS ON EMPLOYEE PERFORMANCE OF PDAM EMPLOYEES IN SERVICE AREA II OF MAKASSAR CITY

This research is a quantitative descriptive study aimed at determining and analyzing the Influence of Conflict and Stress on Employee Performance at the Regional Water Company (PDAM) in Service Area II of Makassar City. The data collection methods used in this research were observation, questionnaires, and documentation. The population and sample used in this research consisted of 52 respondents, with the data analysis method being multiple linear regression analysis processed using Statistical Product and Service Solutions (SPSS) Version 27. Regarding the influence of conflict and stress on the permormance at PDAM Employess in service area II of Makassar City which was discussed in the previous chapters, the author draws the important conclusion that conflict and stress have a positive and significant on the permormance.

Employee Performance Engineering Based on Organizational Culture, Compensation and Motivation

Employee performance is determined, among other things, by organizational culture, compensation and motivation. This research aims to examine the influence of organizational culture, compensation and motivation simultaneously or partially on employee performance at the regional public water company, Mojopahit Mojokerto, East Java, Indonesia. The research population was 124 employees of the Mojopahit Drinking Water Regional Public Company in Mojokerto. Meanwhile, 45 people were selected as research samples. Meanwhile, the sampling technique uses simple random sampling. Data collection uses a questionnaire that is distributed directly to respondents. The analysis tool uses multiple linear regression. Hypothesis testing uses the F test to prove the simultaneous influence of the independent variable on the dependent variable and the t test to prove the partial influence of the independent variable on the dependent variable. The research results concluded that organizational culture, compensation and motivation simultaneously or partially affect employee performance, but organizational culture variables have a stronger influence on employee performance than compensation and motivation variables.

Analyzing the Relationship between Corporate Governance and Financial Performance in BUMDs in Indonesia


 Abstract
 This study aims to determine the effect of budget participation, accountability accounting and motivation on managerial performance of regional water companies in Ogan Komering Ulu Regency. Research using a quantitative approach with primary data sources. The population was 200 employees, the sampling technique used random sampling as much as 25 percent of the population, by distributing questionnaires. The analysis technique uses multiple linear regression with hypothesis testing, namely partial test (t test) and simultaneous test (f test). The results in this study indicate that the variables of Budget Participation (X1), Accountability Accounting (X2) and Motivation (X3) have a significant effect on Managerial Performance (Y) of the Regional Drinking Water Company of Ogan Komering Ulu Regency both partially and simultaneously. The coefficient of determination (Adjusted R square) is 0.960, indicating that 96% of managerial performance variables at PDAM OKU Regency can be explained by the three independent variables.
 Keywords: Managerial Performance, Accountability Accounting, Budget Participation and Motivation.

Legal Certainity of The Probationary Period Regulation For Employees of Regional Water Company

The legal conflict regarding the probationary period between the Employment Law and the Ministry of Home Affairs Regulation concerns the regulation of the probationary period, where the Employment Law stipulates that the probationary period should not exceed 3 (three) months. However, the Ministry of Home Affairs Regulation states a minimum of 3 months and a maximum of 6 months for the probationary period. Based on this, the research question of this paper is formulated as follows: What are the provisions of the Probationary Period in Article 33 Paragraph (2) of the Minister of Home Affairs Regulation on the Organization and Personnel of Regional Drinking Water Companies in terms of the Principle of Legal Certainty? The writing of this paper uses a normative juridical method with the Statue Approach and Analytical Approach. In analysing this research, several theories are employed, including the theory of legal certainty, the theory of norm hierarchy, and the theory of norm conflict. The researcher obtains answers to the existing problems by analysing the legal certainty of the probationary period regulation. In terms of the theory of legal certainty by Jan Michiel Otto, it aligns with Lord Lyod's opinion on the meaning of legal certainty, which is consistent, stable, and clear. The regulation in Article 33 Paragraph (2) of the Ministry of Home Affairs Regulation does not meet the principle of legal certainty. While the regulation in the Ministry of Home Affairs Regulation in Article 33 Paragraph (2) is consistent and clear, it lacks consistency. This is because the regulation should comply with labour laws where the maximum probationary period is 3 months, while in the Ministry of Home Affairs Regulation, the probationary period is a minimum of 3 months and a maximum of 6 months.

Financial Performance Assessment through Statement Analysis: A Qualitative Study

This qualitative study aims to assess the financial performance of a regional water company using descriptive analysis. Conducted at a specific location in Pasuruan Regency, East Java, the research gathered insights from experts in the Finance Division and General Affairs, Public Relations, and HR. Inductive data analysis revealed increasing liquidity ratios, decreasing solvency ratios, and rising profitability ratios over the years. These findings carry implications for the financial health and sustainability of similar entities, offering valuable insights for decision-makers in the water utility sector. Highlights: Key Insight: Qualitative approach for financial assessment. Notable Trends: Liquidity, solvency, and profitability ratios. Sector Implications: Decision support for water utilities. Keywords: Financial Performance, Statement Analysis, Water Utility, Qualitative Research, Sustainability.

Analysis of technical evaluation and customer satisfaction of clean water services (case study: PDAM Lematang Enim at Muara Enim Regency, South Sumatra, Indonesia)

The availability of clean water is the responsibility of the local government to the community by one of the regional-owned companies known as the regional drinking water company (Perusahaan Daerah Air Minum – PDAM). The company performance will greatly affect community satisfaction. This study aims to analyze the performance of PDAM Lematang Enim and assess customer satisfaction with them. The data used in this study were collected through laboratory analysis and direct surveys of the community. The data were then analyzed using quantitative statistical methods. Customer satisfaction index (CSI) analysis and quadrant analysis are used to map customer satisfaction with the services provided. The CSI score showed that a value of 66.14 can be grouped in the satisfied category. The level of customer satisfaction with the services provided by PDAM Lematang Enim can be categorized as good. Strategies for increasing customer satisfaction are formulated through strength, weaknesses, opportunities, and threats (SWOT) analysis. The results of the analysis show that customer satisfaction is included in the satisfied category. Water quality variables include that water does not smell and tastes quite good, but customers still feel that the water they receive has a different color. Strategies that can be implemented to increase customer satisfaction include focusing on increasing the most important variables according to customers, reducing spending on less important variables, and optimizing the use of appropriate technology.

Analisis Kinerja Keuangan pada Perusahaan Daerah Air Minum (PDAM) Sebelum dan Selama Pandemi Covid-19 (Studi Kasus PDAM Tirta Dharma Batanghari Periode 2017-2021)

As one of the Regional Owned Enterprises (BUMD), the main function of the regional drinking water company (PDAM) is a social function, namely providing and distributing clean water to the community. In addition, the PDAM must also gain profits so that operational activities can be sustainable and increase regional income. To measure sales of this function, an analysis of the PDAM's financial performance is carried out. The purpose of this study was to determine the health and financial performance of PDAM Tirta Batanghari from 2017 to 2021 before, during and after Covid-19. This type of research is quantitative research with documentation studies. The results of this study indicate that the PDAM's financial performance for 5 years has obtained good management costs, is liquid in fulfilling current liabilities but the profit earned has not been stable.

Analysis of Compensation and Work Environment on Employee Productivity in Regional Water Drinking Companies, Lumajang District.

Employee work productivity can grow if there is reasonable compensation and a conducive work environment (Muttaqien, 2019) . If desires, wishes and policies are balanced and realistic, they will have a positive impact on work productivity. Therefore the quality of human resources is a very vital factor in its role in supporting the company's productivity to achieve its goals (Muttaqien, 2021) . From the phenomenon of several companies that have not been able to provide compensation and a good work environment, it will have an impact on decreasing work productivity. The regional drinking water company (PDAM) of Lumajang Regency is a public sector company (BUMD) which has quite large assets and has a very large number of customers. the product is in the form of clean water that is suitable for consumption so it is worthy of research.
 This study describes the relationship between independent and dependent variables ( explanatory research ) . The aim is to determine the significance of the effect of the compensation variable and work environment variables on employee work productivity PDAM Lumajang. The results of the study of 45 respondents show that the effect of compensation and work environment is significant on the work productivity of employees at PDAM Lumajang. The results of the coefficient of determination show that 37% of employee productivity can be explained by compensation and work environment variables , while 63 % of employee productivity is influenced by other variables , such as motivation, leadership, communication and others.

PENINGKATAN KUALITAS PELAYANAN PUBLIK MELALUI PEMBAYARAN REKENING AIR SECARA ONLINE PADA PERUSAHAAN DAERAH AIR MINUM KABUPATEN BOJONEGORO

This study discusses improving the quality of service by using online water payments at regional drinking water companies in Bojonegoro Regency. This research is based on problems related to service quality that is not optimal. The purpose of this study was to determine the use of information technology for public services and also to find out the supporting factors and inhibiting factors in the application of information technology in PDAM Bojonegoro Regency. This research method uses qualitative research which aims to provide a clear description and understanding of the phenomena studied. The results of this study are that improving service quality through online water bill payments at Local water company Bojonegoro Regency is quite good as assessed by 8 indicators according to Carlson and Schwarz (1995) in Denhardt & Denhardt (2003:61) which include the following: convenience , security, reliability, personal attention, problem solving approach, fairness, fiscal responsibility, citizen influence. In addition, there are supporting factors and inhibiting factors for paying water bills online.

ANALYSIS OF NON-FINANCIAL BUSINESS PERFORMANCE FACTORS IN DRINKING WATER COMPANIES IN ACEH, INDONESIA

This study aims to analyze factors of non-financial business performance in drinking water companies in Aceh province, Indonesia. The subjects of this study were the regional drinking water companies in Aceh, totaling 210 people, aimed at the directors of the regional drinking water companies and heads of sections. The technique used was convenience sampling, while the data were analyzed using Pearson's correlation and multiple regression, and bootstrapping. This study also aimed to determine the significant positive direct effect and the indirect influence of human capital factors, environmental uncertainty, wealth, and organizational innovation on the performance of the Regional Drinking Water Company in Aceh Province. The results of the analysis obtained Composite Reliability values for all constructs are excellent, namely > 0.70, meaning that all construct indicators are reliable or meet the reliability test: (1) human resources with Composite Reliability is 0.862; (2) Environmental Uncertainty with Composite Reliability is 0.801; (3) Ambidexterity with Composite Reliability is 0.803; (4) Coping House Indicated Wealth Resources with Composite Reliability is 0.864; (5) Organizational Innovation with Composite Reliability of 0.876; and (6) performance with Composite Reliability of 0.879. The implication is that there is a positive and significant direct effect among the following variables: Human Capital, Environmental Uncertainty, Ambidexterity, Resource–Induced Coping Heuristics (RICH), and Organizational Innovation on the Performance of Employees of the Regional Drinking Water Company in Aceh Province. Keywords: Human Capital, Environmental Uncertainty, Ambidexterity, Resource–Induced Coping Heuristics, Organizational Innovation DOI： https://doi.org/10.35741/issn.0258-2724.58.1.18

Evaluasi Penyajian Laporan Keuangan Berdasarkan Standar Akuntansi Keuangan Keuangan Entitas Tanpa Akuntabilitas Publik Pada Perusahaan Daerah Air Minum Kabupaten Maluku Tenggara

The purpose of this research is to evaluate the presentation of financial statements based on the Financial Accounting Standards of Entities Without Public Accountability at the Regional Water Company of Southeast Maluku Regency. The method used in this research is descriptive research with a qualitative approach. The results of this study are that the Southeast Maluku Regency PDAM has presented financial statements in the form of balance sheets, profit/loss reports, reports of changes in equity, cash flow statements, and notes to financial statements. However, the balance sheet and profit/loss report are not fully in accordance with SAK ETAP because PDAM Kabupaten Maluku Tenggara does not include several posts or items in it, while the statement of changes in equity, cash flow statement and notes to financial statements are in accordance with SAK-ETAP.

The Responsibility of Local Water Supply Companies in Fulfilling the Need for Clean Water is Associated with Law No. 40 of 2007 concerning Limited Liability Companies

The management of drinking water at the district or city level can take the form of a regional drinking water company (PDAM) and even in some districts or cities, now the regional drinking water company has changed its name to the regional public drinking water company (Perumda Air Drinking). Given the significant importance of the responsibility of the Regional Drinking Water Company (PDAM), the Regional Company must work professionally and efficiently in carrying out its business. The purpose of this research is to examine and examine how the regulation and implementation of the accountability of the Regional Public Water Company in meeting the demand for clean water in Kuningan Regency is related to regional regulations and Law no. 40 of 2007 concerning Limited Liability Companies. This research method uses an empirical juridical approach and collection techniques with primary, secondary and tertiary data, as well as data collection tools by means of observation and interviews, qualitative data analysis. The results of the study show that the Regional Water Supply Company in Kuningan Regency has implemented corporate social responsibility to the community in tackling the clean water crisis by providing assistance to fulfill clean water through tanker services as well as providing compensation in the form of cost reductions and providing a means for complaints to the public for services , making efforts to obtain new water sources and guarding and caring for a number of springs in Kuningan Regency carrying out a program of replanting tree species as a source of underground water storage.

Analytical Hierarchy Process Algorithm for Define of Water Meter

Customers can be certain that the fees they are charged are proportional to the amount of running water used or spent by clean water consumers in some households as a result of the usage of a water meter. Neglected water meters can cause losses for both consumers and PDAM companies. The project’s goal was to analyze a water meter using artificial intelligence. While the purpose of the research is to discover the most prevalent causes of water meter degradation, the output of the research is to identify the most destructive variables. This study’s data came from observations and interviews with the Regional Water Company (PDAM) Tirtauli in Pematangsiantar. The Analytical Hierarchy Process (AHP) technique is used to create a decision support system. The following meter damage explanations have been discovered based on information acquired through interviews and fieldwork: Congestion Water Meter (KM-1), Escape Water Meter (KM-2), Deaf Water Meter (KM-3), Gedek Water Meter (KM-4), and Water Meter Broken (KM-5). The Gedek Water Meter (KM-4) has the greatest priority for water meter damage, according to the AHP approach, with a computed value of 0.3211. The study’s findings are expected to increase water meter degradation in the PDAM, perhaps leading to higher customer water bills.

Analisis Kepuasan Pelanggan Pdam Tirta Merapi Kabupaten Klaten Tahun 2022

This study aims to determine the index of the Customer Satisfaction Survey (SKP) of public services provided by the Regional Water Company (PDAM) Tirta Merapi Klaten Regency in 2022. The method used in this study was a survey using a questionnaire to collect research data. The sample of this research is 400 customers. The sampling technique uses cluster and stratified sampling. Data analysis in this study uses the analysis of the Customer Satisfaction Survey Index (SKP). The analysis of the SKP index is carried out as a whole and per service element. The results obtained indicate that the index value of the Customer Satisfaction Survey (SKP) is 77.05. These results show that the service quality of PDAM Tirta Merapi Klaten Regency in 2022 is in category B, which means it has good service performance. In addition, the results of the SKP index analysis per service element, consisting of 9 service elements, show good service performance.

Analysis of the Role of Payroll Accounting Information Systems in Supporting the Effectiveness of Internal Controls at Regional Water Company TIRTANADI North Sumatra

Payroll accounting system is a system that was formed to secure the problem of paying salaries in a company. A good system will create effective company internal controls so as to reduce fraud in the company. The purpose of this literature is to analyze the role of payroll accounting information systems in supporting the effectiveness of internal control at PDAM Tirtanadi, North Sumatra. This literature is a field research using a qualitative descriptive method. The type of data used by the author in this research is qualitative data, in the form of non-numeric data obtained from interviews and observations. The author uses the origin of the data in this article which was obtained by referring to primary data sources in the form of literature studies. The data analysis technique used by the author in this research is to use descriptive analysis techniques. The procedures applied in the payroll system already look quite good, each procedure is always corrected for correctness and suitability before proceeding to the next payroll step. The documents used are also complete to support the effectiveness of the payroll system at PDAM Tirtanadi, this can be seen from the computerized payroll system

Modeling the Level of Drinking Water Clarity in Surabaya City Drinking Water Regional Company Using Combined Estimation of Multivariable Fourier Series and Kernel

The purpose of this study is to propose an appropriate model to predict chemical composition during water purification at the Regional Water Company (PDAM) Surabaya, in order to achieve proper drinking water standards. Drinking water treatment is very expensive, so the model serves as a basis for determining the composition of chemicals used in the water purification process at PDAM Surabaya. This study examines a model of the relationship between the level of clarity of drinking water and the composition of the chemicals used. The government can obtain important benefits from the forecasting model to formulate policies for the company. One of the objectives of developing the estimation method involved in this research is to efficiently determine the exact chemical composition resulting from the water purification process, which will inform the financing and control of water quality. We used a multivariable linear approach for some parametric components, a multivariable Fourier Series approach for some nonparametric components, and a multivariable Kernel approach for semiparametric regression. Using the penalized least square (PLS) approach, a mixed estimator of the Fourier and Kernel Series was obtained with semiparametric regression. The smoothing parameters were selected using a common cross-validation technique (GCV). The performance of this technique was evaluated using the Gaussian Kernel and Fourier Series with data trends in the drinking water clarity level obtained from PDAM Surabaya. The findings showed that this technique performed well, so we recommend that the government conduct an in-depth analysis to determine correct chemical composition so that the cost of water treatment can be minimized.

Analysis of Business Management Regional Public Company (Perumda) Drinking Water in Jambi Provinc

This study aims to analyze the economic factors of management on company performance of the Regional Public Company (PERUMDA) Drinking Water in Jambi Province. Determination and selection of this research sample using purposive sampling technique using certain criteria. The selection criteria consisted of PERUMDAM (public regional drinking water company) in Jambi Province, PERUMDAM which had consecutive financial data for the 2016-2020 period. The sample of this research is 9 PERUMDAM in Jambi Province. Data analysis was performed using quantitative descriptive statistics and observations. The analysis used is Multiple Regression Analysis of Panel Data with the help of Eviews Software, The results of the study explain that based on the results of the Multiple Regression Analysis of Panel Data, it shows that economic factors that affect PERUMDAM's business management in Jambi Province, Market Share and Employe Cost has a negative significant effect on PERUMDAM's Business Management in Jambi Province, Water Selling Price, Number of Customer and General Adminitration Cost has a positive and significant effect on PERUMDAM Business Management in Jambi Province