The results of theoretical and experimental studies of heat transfer through the window structures of the building are presented, the thermal characteristics of the windows are established and the level of heat loss realized through them is estimated. To determine the heat transfer resistance of two-chamber double-glazed units, numerical modeling of radiative-convective heat transfer is performed, taking into account the thermal conductivity of the gas layer between the glasses. Natural free convection of the gaseous medium in the double-glazed chambers occurs as a result of the temperature difference between the side glass surfaces of the chamber. Modeling is performed by numerically solving the system of fluid dynamics and energy equations for the air layer and glass. On the inner surfaces of the chambers, conditions of the fourth kind are set, which take into account the radiation and conductive components of the total heat flow coming from the glass surface. The results of simulation of heat transfer through double-glazed windows with ordinary glass indicate that about 60 % of heat is transferred by radiation. Therefore, an effective measure to reduce heat loss through windows is to reduce the radiation component of the total heat flow by applying a low-emissivity coating to the inner surfaces of the glass unit. This makes it possible to reduce the total heat flow (and, accordingly, heat loss to the environment) by 20–34 %, depending on the number of glass surfaces with this coating. Conducted independent experimental studies confirm the modeling results. In order to comply with the current requirements of state building regulations and to achieve the energy efficiency class of type C buildings (specific heat consumption for heating 1 sq. m of usable area is less than 75 kWh), for the climatic conditions of Kyiv, it is recommended to use double-chamber windows with two low-emission coatings with the formula of the glass unit: 4M1-10-i4M1-10-i4M1. Bibl. 22, Fig. 8.