Questionnaire For User Interaction Satisfaction Research Articles

IMPACT OF APPLYING UNIVERSAL DESIGN PRINCIPLES ON THE USABILITY OF ONLINE ACCOMMODATION BOOKING WEBSITES

One of the concepts of human-computer interaction is the usability of websites, consisting of features such as efficiency, satisfaction, memorability, and learnability. Usability is particularly important in the case of websites that the user is expected to learn on their own. The main aim of this study is to evaluate the usability of user interfaces of websites and, based on this, to find how this evaluation is affected by the application of universal design principles. The objects of the study are two websites, one complying with the principles of universal design - created for the purpose of the study, and the other – an existing commercial website operating in the market, which does not follow these principles. Three hypotheses are defined: 1) effectiveness and efficiency of analyzed websites are higher for a service that followed the principles of universal design than a website that did not comply with these rules; 2) the quality of the user interface is greater for the service fulfilling the principles of universal design; 3) the satisfaction with the interaction with the interface is greater in case of websites conformed to the principles of universal design. The study uses two methods: eye tracking and questionnaires. The experiment involves 10 participants who had to perform a scenario consisting of 10 instructions that involved locating various elements in each of the tested GUI interfaces. The eye activity is recorded using a Gazepoint GP3 HD desktop eye tracker, which makes it possible to determine the effectiveness and efficiency values of using the analyzed interfaces. Each participant was also asked to fill out two questionnaires: the Lublin University of Technology one and the Questionnaire for User Interaction Satisfaction. The study proves the truth of the hypotheses, that is, the positive impact of universal design on the usability evaluation of user interfaces.

Enhancing user experience and usability in engineering education: A comparative analysis of multiple functions and tangible user interfaces

A study was conducted at University Tenaga Nasional to compare engineering students’ preferences in using augmented reality technology user interface (UI) applications to solve selected engineering problems. The study utilized a cross-sectional design and the Wilcoxon signed-rank test approach within a controlled environment to analyse the difference in rankings of engineering applications. The study also measured learnability and assessed the software quality using questionnaire for user interaction satisfaction. The multiple function UI was found to be statistically significant more effective than the tangible user interface (TUI) for engineering students. The study provides reliable evidence that multiple function UI is a better option in engineering education than TUI.

Design, development, and usability evaluation of a smartphone-based application for nutrition management in patients with type II diabetes.

Information technology (IT)-based interventions, especially mobile health (mHealth), possess a great potential for promoting self-management in patients with chronic diseases, including diabetes type II. The present study was aimed to design and develop a smartphone-based application (app) for nutrition management in patients with type II diabetes and evaluation of its usability. In this study, a three-phase research approach was followed; (1) To determine the information content and functionalities of the app, a five-point Likert scale checklist including six parts was developed based on reviews of clinical practice guidelines and specialized databases. The checklist was then given to ten experts in endocrinology and metabolism, internal medicine, and nutrition, and those items with a mean score higher than 3.75 were approved. (2) In Android Studio, the app was designed and developed using Java language. (3) The Questionnaire for User Interaction Satisfaction (QUIS) was used to assess the app's usability by 21 patients with type II diabetes, ten IT experts, and seven endocrinologists, internal medicine practitioners, and nutritionists over one month. Mean scores were divided into three levels: weak (0-3), average (3-6), and good (6-9). According to experts' view, 17 out of 22 educational content and 17 out of 27 functionalities were approved. The app's most important educational content was the timing of meals for insulin patients and the definition of diabetes and its complications. The designed app had the following functionalities: providing educational information, recording information, performing calculations, representing data graphically, setting reminders, and communicating with physicians. The most important features of the app were the insulin dose calculation, reminders for doctors' appointments, setting times for tests and blood glucose measurements, and also tracking weight, blood glucose levels, and blood pressure. In terms of usability evaluation, the app was rated "good" level by diabetic patients (7.83 ± 0.74), IT experts (8.1 ± 0.66), and physicians (8.03 ± 0.95). Given the desirable evaluation of the app by patients, physicians, and IT experts, it can be concluded that the developed app has the required functionalities for nutrition management of patients with type II diabetes. Smartphone-based apps appear to be able to improve self-management, the quality of care and health in patients with diabetes, and reduce many of their unnecessary visits to healthcare centers, and costs. The online version contains supplementary material available at 10.1007/s40200-022-01140-x.

Designing a Mobile Phone Application for Self-Management of Knee and Lumbar Osteoarthritis: A Usability and Feasibility Study

Aim: This study aims to outline the major phases involved in developing a mobile app for self-management of knee and lumbar osteoarthritis.
 Method: This developmental research had three phases, including, content selection, application design and development, and evaluation. First, a questionnaire was created based on the literature review, and its content validity index (CVI) and content validity ratio (CVR) were measured by 15 specialists. To approve the contents of the app, the 15 rheumatologists used the Delphi technique. The application was designed using Android programming tools after the content was selected. SQLite was also used to develop a database. Finally, 12 patients evaluated the application's usability through the questionnaire for user interaction satisfaction (QUIS).
 Results: Based on the rheumatologists' preferences for information content and format, 45 key data elements were specified in 8 sections. The application was then built, which included six primary modules: medical records, educational information, disease management, record activities, reminders, and reporting. Finally, the application's usability was praised (7.56 out of 9). The application was updated with the necessary improvements based on user feedback following the evaluation.
 Conclusions: app evaluating is currently underway to verify the application's usability and feasibility, and its effect on osteoarthritis outcomes linked to pain control and physical activity will be investigated in future studies.

Usability Evaluation of the Electronic Medical Record of the Rapid Response Team: a Case Study

Aim: This study was conducted to determine the usability of the rapid response team (RRT) electronic medical records (EMRs) system at an Abu-Ali-Sina organ transplant hospital, Shiraz, Iran.
 Method: This cross-sectional study was carried out in partnership with 25 direct members of RRT includes nurses and anesthesia technicians who were on the shift during the data collection for two months. To evaluate, the Questionnaire for User Interaction Satisfaction (QUIS) version 7 was used. Data were analyzed by SPSS version 19.
 Results: A total of 20 out of 25 questionnaires were obtained. Seven (25.0 %) of 27 sections were higher than seven, and all areas were higher than five. The highest rankings were for 1) reading characters on the computer screen 2) highlighting on the screen simplify task 3) overall reactions: wonderful and learning to operate the system.
 Conclusion: This study demonstrates the usability of the hospital RRT for the EMRs system and over the moderate. However, the flexibility and capability of the rapid response for EMRs tool require to be improved.

Usability of an Affective Emotional Learning Tutoring System for Mobile Devices

To echo the United Nations formulated Sustainable Development Goals (SDGs), SDG 4 is to ensure inclusive and equitable quality education and promote lifelong learning opportunities for all. Furthermore, high-quality education is the base on which human lives can be improved and sustainable development can be accomplished. Therefore, the affective emotional tutoring system established in this study enables learning via mobile devices, which are indispensable in daily life. The real-time interactive agent in the system guides learners to turn negative emotions into positive ones. We explored the usability of and user satisfaction with the affective emotional tutoring system. Sixty-two students participated in the study which used a quantitative research design to explore a learning situation. The overall usability of the system was evaluated with the System Usability Scale (SUS), and the Questionnaire for User Interaction Satisfaction (QUIS) was used to evaluate user satisfaction with the different elements of the system. The results showed that both the usability of and satisfaction with the affective emotional tutoring system were high. The emotional feedback mechanism of the system can help learners turn negative emotions into positive ones.

User evaluation of the APP NAS software in intensive care unit

PurposeThe Nursing Activities Score (NAS) is a management tool that measures nursing workload, quantifying the care and the degree of complexity involved in the assistance, and can subsidize the managers for an adequate dimensioning of the team.ObjectiveThe objective of this study is to evaluate impressions of users who work in the intensive care unit (ICU) of APP NAS in the APP and WEB modules, comparing them with classical methods of score evaluation: printed paper (PP) and/or spreadsheet (SS).MethodsThis was a longitudinal, quantitative-descriptive study with professional nurses working in the intensive care of a University Hospital in Brazil. For the assessment test, the quality assessment process model was used, according to the NBR ISO / IEC 9126-1 standard employing the Questionnaire for User Interaction Satisfaction (QUIS). The research participants were nurses and nursing residents (n = 9) working in an ICU for at least 3 months in the institution. QUIS allows the evaluation of the following domains by grouping questions for each study group: general impressions, functionality, reliability, usability, efficiency, and maintainability.ResultsStatistically significant satisfaction scores (p < 0.05) were observed in APP NAS when comparing to the classical methods (PP and SS) in the evaluated characteristics except for reliability.ConclusionOur data showed broad approval of the APP NAS when comparing to classical methods making the software viable for implementation in ICUs of hospitals.

The most used questionnaires for evaluating telemedicine services

BackgroundQuestionnaires are commonly used tools in telemedicine services that can help to evaluate different aspects. Selecting the ideal questionnaire for this purpose may be challenging for researchers. This study aims to review which questionnaires are used to evaluate telemedicine services in the studies, which are most common, and what aspects of telemedicine evaluation do they capture.MethodsThe PubMed database was searched in August 2020 to retrieve articles. Data extracted from the final list of articles included author/year of publication, journal of publication, type of evaluation, and evaluation questionnaire. Data were analyzed using descriptive statistics.ResultsFifty-three articles were included in this study. The questionnaire was used for evaluating the satisfaction (49%), usability (34%), acceptance (11.5%), and implementation (2%) of telemedicine services. Among telemedicine specific questionnaires, Telehealth Usability Questionnaire (TUQ) (19%), Telemedicine Satisfaction Questionnaire (TSQ) (13%), and Service User Technology Acceptability Questionnaire (SUTAQ) (5.5%), were respectively most frequently used in the collected articles. Other most used questionnaires generally used for evaluating the users’ satisfaction, usability, and acceptance of technology were Client Satisfaction Questionnaire (CSQ) (5.5%), Questionnaire for User Interaction Satisfaction (QUIS) (5.5%), System Usability Scale (SUS) (5.5%), Patient Satisfaction Questionnaire (PSQ) (5.5%), and Technology Acceptance Model (TAM) (3.5%) respectively.ConclusionEmploying specifically designed questionnaires or designing a new questionnaire with fewer questions and more comprehensiveness in terms of the issues studied provides a better evaluation. Attention to user needs, end-user acceptance, and implementation processes, along with users' satisfaction and usability evaluation, may optimize telemedicine efforts in the future.

Enhancing Asthma Patients' Self-Management through Smartphone-Based Application: Design, Usability Evaluation, and Educational Intervention

The aim of this study was to design and evaluate a smartphone-based application for improving self-management in patients with asthma and evaluate its effects on their knowledge. In this applied research, based on the Clinical Practice Guideline and a systematic review, a questionnaire was designed to determine the application information content and functionality requirements by 15 pediatric and adult asthma and allergy specialist. Then the application was designed and developed using Adobe Air software on the Android operating system. Usability evaluation of the mobile application was performed using the standard questionnaire for user interaction satisfaction (QUIS), which completed by 30 patients with asthma, 8 information technology (IT) specialists, and 2 asthma and allergy specialists. Self-management knowledge of 30 asthma patients was measured using a researcher-made questionnaire before and after using the application. The number of specialists in the both Delphi rounds was 15 and the mean work experiences were 17.6 years. The most important elements for asthma self-management were avoiding exposure to allergen and triggers (96%), drug treatment (94.6%), and how to use the therapeutic tools (92.4%), and the most important functionalities were alerting the patients when they did not control asthma (92%), setting reminders for timely drug use (85.4%) and therapeutic tools (82.6%), recording prescription drugs (82.6%), and peak flow meter values (82%). Usability evaluation showed that 30 patients with asthma, 8 IT specialists, and 2 physicians evaluated the application at a "good" level. The mean score of the patients' knowledge before intervention was 2.43 ± 0.95 which after intervention was significantly increased to 4.3 ± 0.56 (p < 0.001). Considering the desirable outcomes of application evaluation and a positive impact of this educational intervention on asthma patients' knowledge, it is possible to use mobile-based self-management programs to help these patients to manage illness and gain knowledge and self-management skills.

Development and evaluation of NRMIS (Nursing Resources Management Information System) for managing healthcare resources.

Efficient resource management should consider the improvement of internal factors first as the unique task of medical institutions that can perform the medical services for efficient hospital management under the optimum management condition. This study aims to suggest the efficient model for nurse resource management that can estimate optimum nurse resources according to the nursing intensity of the hospitalized patients. The study was performed with four steps including collection and analysis of requirements, system design, system realization, and evaluation, which took 2 years and 10 months. The measurement tool used in the step of system evaluation was a modified version of Questionnaire for User Interaction Satisfaction (QUIS) 5.0. The system was implemented using Oracle database with Power Builder by Sybase. NRS, PCS, and ONMES were realized with developed NRMIS, and the survey was conducted on the usefulness as the system evaluation. The system evaluation results of User Interaction Satisfaction, means scores of ONMES, PCS, and NRS were 7.15 ± 0.52, 6.21 ± 1.11, and 6.03 ± 1.14 out of 9 points, respectively. Demonstrating the positive change in the subjective usefulness of the respondents after using the system compared to the period before using the system (F= 16.551, p= 0.000). It was confirmed that this system contributed to an enhancement of the working process speed, efficiency, and accuracy by simplifying the works which were the purposes of the nursing information system, which changes dynamically, to support decision making on the management of effective and flexible nurse resources.

Evaluating the user interface and experience of VR in the electronic commerce environment: a hybrid approach

In recent years, to attract global manufacturers, media reporters, and consumer attention, a popular term in search engines has been virtual reality (VR). In addition to video, entertainment, education, and medical, VR can be used in electronic commerce (E-commerce). Currently, most E-commerce platforms present products using 2D images, text-based interface or animation. However, consumers want to know more about the products while online shopping and compare the product’s material, color, and other elements. Therefore, combining VR with E-commerce can improve the user’s shopping experience. This study will focus on the characteristics of VR and E-commerce. This feature can be used to interactively study UI and UX between users and designers to generate design criteria. Experimental design is carried out through the modified SEM-CPU method. Then, we use the think-aloud protocols, Questionnaire for User Interaction Satisfaction, and User Experience Questionnaire to understand the user’s thoughts on UI and UX. Moreover, this study uses focus group to interview experts to obtain expert opinions on VR E-commerce. Induction and integration of data is carried out to produce design criteria by experimental results. Finally, the Delphi method is utilized to validate and evaluate the practicability of the design criterion. Through the “UI and UX design criteria of VR” generated by this study, many important design elements can be proposed and assessed in VR E-commerce. In closing, this study provides design and development suggestions for VR developers to improve the positive influence of UX.

DESENVOLVIMENTO DE UMA PLATAFORMA DIGITAL COM ÊNFASE EM TECNOLOGIA, EDUCAÇÃO E DIVERSIDADE

Since the 1990s, Information and Communication Technologies (ICT) have gained visibility on the world stage due to the ease and agility with which people accessed the information. This scenario of new and increasing discoveries in the technological area has extended to the present day and, increasingly, ICT are part of people's daily lives. Uniting technology and inclusion, the main objective of this work is the development of a digital environment with an emphasis on Technologies, Education and Diversity, taking as a point of intersection between the themes the process of inclusion of the disabled individual. As a form of validation of the developed environment, a questionnaire based on the Questionnaire for User Interaction Satisfaction (QUIS) was made available, after the users' interaction with the platform. The data obtained verified the satisfaction of the users when using the platform. The results obtained were positive, with a 78.19% satisfaction of the users, therefore, it can be concluded that the interface of the system was widely accepted by the participants of the research and that ease of use was a factor determinant for the achievement of this result.

Impact of High-Fidelity E-Learning on Knowledge Acquisition and Satisfaction in Radiation Oncology Trainees

e-Learning is an underutilized tool in education for the health professions, and radiation medicine, given its reliance on technology for clinical practice, is well-suited to training simulation in online environments. The purpose of the present study was to evaluate the knowledge impact and user interface satisfaction of high-(hf) compared with low-fidelity (lf) e-learning modules (e-modules) in radiation oncology training. Two versions of an e-module on lung radiotherapy (lf and hf) were developed. Radiation oncology residents and fellows were invited to be randomized to complete either the lf or the hf module through individual online accounts over a 2-week period. A 25-item multiple-choice knowledge assessment was administered before and after module completion, and user interface satisfaction was measured using the Questionnaire for User Interaction Satisfaction (quis) tool. Of 18 trainees, 8 were randomized to the lf module, and 10, to the hf module. Overall, knowledge assessment performance increased (11%, p < 0.05), with hf-group participants reporting a 13% improvement (p = 0.02), and senior participants reporting an almost 15% improvement (p < 0.01). Scores on the quis indicated that participants were satisfied with various aspects of the user interface. The hf e-module had a greater impact on knowledge acquisition, and users expressed satisfaction with the interface in both the hf and lf situations. The use of e-learning in a competency-based curriculum could have educational advantages; participants expressed benefits and drawbacks. Preferences for e-learning integration in education for the health professions should be explored further.

Analysis of factors related to the satisfaction of using the Android, iOS and Windows Phone operating systems

The objective of this research was to analyze the factors related to the satisfaction of using smartphones with the Android, iOS and Windows Phone operating systems. The target audience was undergraduates and graduates in courses in the areas of Engineering, Computing and Administration. The database was created through the application of an online questionnaire, based on the Questionnaire for User Interaction Satisfaction - QUIS version 7.0. The interviewees expressed their comfort and acceptability of such systems through grades between 1 and 9 points. The evaluated items were: screen, terminology, learning and system capabilities. A multivariate analysis of the data was applied to obtain the results. The factor analysis and dimensionality reduction by principal component matrix pointed out four new factors that explain 69.2% of the variance of the 21 features initially studied. Issues related to system error messages were the variables with the highest correlation (0.884 and 0.889). The results of this research serve as a guide to new evaluations of operating systems and support for analysis and improvement of usage satisfaction over mobile applications. As recommendations, it is suggested to include new groups of respondents, understanding that factors may interfere or not in the final satisfaction of the users of these platforms.

Design and Usability Evaluation of Social Mobile Diabetes Management System in the Gulf Region.

BackgroundThe prevalence of diabetes in the Gulf States is one of the highest globally. It is estimated that 20% of the population in the region has been diagnosed with diabetes and according to the International Diabetes Federation (IDF), five of the IDF’s “top 10” countries for diabetes prevalence in 2011 and projected for 2030 are in this region. In recent years, there have been an increasing number of clinical studies advocating the use of mobile phone technology for diabetes self-management with improved clinical outcomes. However, there are few studies to date addressing the application of mobile diabetes management in the Gulf region, particularly in the Kingdom of Saudi Arabia (KSA), where there is exponential increase in mobile phone usage and access to social networking.ObjectiveThe objective of this paper is to present the design and development of a new mobile health system for social behavioral change and management tailored for Saudi patients with diabetes called Saudi Arabia Networking for Aiding Diabetes (SANAD). A usability study for the SANAD system is presented to validate the acceptability of using mobile technologies among patients with diabetes in the KSA and the Gulf region.MethodsThe SANAD system was developed using mobile phone technology with diabetes management and social networking modules. For the usability study the Questionnaire for User Interaction Satisfaction was used to evaluate the usability aspect of the SANAD system. A total of 33 users with type 2 diabetes participated in the study.ResultsThe key modules of the SANAD system consist of (1) a mobile diabetes management module; (2) a social networking module; and (3) a cognitive behavioral therapy module for behavioral change issues. The preliminary results of the usability study indicated general acceptance of the patients in using the system with higher usability rating in patients with type 2 diabetes.ConclusionsWe found that the acceptability of the system was high among Saudi patients with diabetes, and ongoing work in this research area is underway to conduct a clinical pilot study in the KSA for patients with type 2 diabetes. The wide deployment of such a system is timely and required in the Gulf region due to the wide use of mobile phones and social networking mediums.

The Interface Design and Usability Evaluation of Interactive Virtual Reality Navigation System

Virtual reality is an innovative technology, which allows users to immerse in an imagined situation. Therefore, promoting virtual reality technology can provide more natural and specific interaction mode. The purpose of this study is to investigate interactive virtual reality navigation system by testing 15 participants to evaluate the system and analyze the results with Delphi method and Heuristic Evaluation. Besides, we used Questionnaire for User Interaction Satisfaction (QUIS), Usability Metric for User Experience (UMUX) questionnaires and interviews to understand user experience. The results show the new system is better than the old one. The interactive VR navigation system design principles (easy to use, consistency, richness, feedback, simple prompt and documentation) obtained from this study can be used to enhance the satisfaction of the users when designing the interactive VR navigation system in the future.

Development and evaluation of a novel, real time mobile telesonography system in management of patients with abdominal trauma: study protocol.

BackgroundDespite the use of e-FAST in management of patients with abdominal trauma, its utility in prehospital setting is not widely adopted. The goal of this study is to develop a novel portable telesonography (TS) system and evaluate the comparability of the quality of images obtained via this system among healthy volunteers who undergo e-FAST abdominal examination in a moving ambulance and at the ED. We hypothesize that: (1) real-time ultrasound images of acute trauma patients in the pre-hospital setting can be obtained and transmitted to the ED via the novel TS system; and (2) Ultrasound images transmitted to the hospital from the real-time TS system will be comparable in quality to those obtained in the ED.MethodsStudy participants are three healthy volunteers (one each with normal, overweight and obese BMI category). The ultrasound images will be obtained by two ultrasound-trained physicians The TS is a portable sonogram (by Sonosite) interfaced with a portable broadcast unit (by Live-U). Two UTPs will conduct e-FAST examinations on healthy volunteers in moving ambulances and transmit the images via cellular network to the hospital server, where they are stored. Upon arrival in the ED, the same UTPs will obtain another set of images from the volunteers, which are then compared to those obtained in the moving ambulances by another set of blinded UTPs (evaluators) using a validated image quality scale, the Questionnaire for User Interaction Satisfaction (QUIS).DiscussionFindings from this study will provide needed data on the validity of the novel TS in transmitting live images from moving ambulances to images obtained in the ED thus providing opportunity to facilitate medical care of a patient located in a remote or austere setting.

User perspectives on the usability of a regional health information exchange

We assessed the usability of a health information exchange (HIE) in a densely populated metropolitan region. This grant-funded HIE had been deployed rapidly to address the imminent needs of the patient population and the need to draw wider participation from regional entities. We conducted a cross-sectional survey of individuals given access to the HIE at participating organizations and examined some of the usability and usage factors related to the technology acceptance model. We probed user perceptions using the Questionnaire for User Interaction Satisfaction, an author-generated Trust scale, and user characteristic questions (eg, age, weekly system usage time). Overall, users viewed the system favorably (ratings for all usability items were greater than neutral (one-sample Wilcoxon test, p<0.0014, Bonferroni-corrected for 35 tests). System usage was regressed on usability, trust, and demographic and user characteristic factors. Three usability factors were positively predictive of system usage: overall reactions (p<0 0.01), learning (p<0.05), and system functionality (p<0.01). Although trust is an important component in collaborative relationships, we did not find that user trust of other participating healthcare entities was significantly predictive of usage. An analysis of respondents' comments revealed ways to improve the HIE. We used a rapid deployment model to develop an HIE and found that perceptions of system usability were positive. We also found that system usage was predicted well by some aspects of usability. Results from this study suggest that a rapid development approach may serve as a viable model for developing usable HIEs serving communities with limited resources.

User Interface Design Pedagogy

A major limitation in traditional class lectures that use textbooks, handouts, transparencies and assignments is that students often are unable to “experience” user interface design. This limitation can be overcome by using the constructionist approach, which allows students to experience user interface design by letting them “do” or “construct” so that they can understand and remember. This paper describes an Internet-based interactive case scenario that was developed, based on the constructionist approach, to teach students user interface design concepts in conjunction with the Questionnaire for User Interaction Satisfaction (QUIS). A proof of concept evaluation was conducted and the results indicate that this approach is effective in user interface design pedagogy.

User Interface Design Pedagogy

A major limitation in traditional class lectures that uses textbooks, handouts, transparencies and assignments is that students often are unable to “experience” user interface design. This limitation can be overcome by using the constructionist approach that allow students to experience user interface design by allowing them to “do” or “construct” so that they can understand and remember. This paper describes an Internet-based interactive case scenario that was developed, based on the constructionist approach, to teach students user interface design concepts in conjunction with the Questionnaire for User Interaction Satisfaction (QUIS). A proof of concept evaluation was conducted and the results indicate that this approach is effective in user interface design pedagogy.