The concept of spacetime loses its usual interpretation at the essential singularity of a black hole. In consequence, all laws of physics must fail at this classical singularity. This unphysical behavior of spacetime at the singularity originates from general relativity. In order to have a consistent description of spacetime, this singularity must disappear in a quantum mechanical description of spacetime which is expected to be given by a quantum theory of gravity. In this paper, we therefore attempt to describe the quantum nature of spacetime in the vicinity of the (classical) singularity of a black hole. We take the Kantowsi–Sachs representation for the interior spacetime of a black hole and include inevitable vacuum fluctuations of matter field in the Klein–Gordon representation. Hence we obtain the Wheeler–DeWitt equation for the black hole interior and solve this equation exactly yielding a general expression for the interior wave function of the black hole. Admissible wave functions consistent with the DeWitt boundary condition implies that the Hilbert space has three nonoverlapping sectors distinguished by the relative character of the eigenvalues. Regular quantum black holes with admissible and well-behaved wave function having no singularity can exist only in two of those sectors. However, the remaining sector does not contain any regular quantum black hole.
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