Site Quality Research Articles

Penilaian Kepuasaan User dalam Menggunakan APlikasi SIM ASN Menggunakan Metode Website Quality

Implementation of the State Civil Apparatus Management Information System (SIM ASN) is a must. The ASN SIM is not only an administrative tool, but is a digital ecosystem that integrates all personnel application services. The problem that occurs in the ASN SIM application is that users find it difficult to complete the complete history requested by the ASN SIM in the personnel database to update employee data history. The aim of this study is to assess the impact of three factors on user satisfaction: application quality, user-friendliness, and interaction quality. The evaluation process is based on the Website Quality technique, which takes into account multiple aspects of website quality, such as as information content, security, usability, speed, and interface design. Respondents in this study were frequent users of the ASN SIM Application. Questionnaires were used to gather information about user opinions and experiences with the quality of the program. To characterize the degree of user satisfaction and the variables influencing it, data analysis was carried out using both statistical and qualitative methodologies. In order to enhance the user experience and efficacy of using the ASN SIM Application in the everyday work environment, it is intended that the research findings will offer comprehensive insight into the areas that require further development. This study adds to the body of knowledge about user satisfaction evaluation in the context of government apps and may serve as a model for future research on the subject.

Implementation of Site Quality Management System for a Building Construction Project

Construction industry plays an important role in the development of any country. The development of construction industry depends on the quality of construction projects. Quality is one of the critical factors in the success of construction projects. Improvement in the quality of construction projects is linked with quality management in the project life cycle. Although quality management at every stage of project life cycle is important but the quality management at the execution (construction) stage contributes significantly on final quality outcome of construction projects. This project mainly focuses the importance and factors that affects the quality management in the execution (construction) phase. The project also includes visiting of some construction companies and conducts the questionnaire survey, then analyse the difficulties (major factors) and the cost variance due to quality defect in quality management and suggests some proactive measures for the improvement of quality in the execution phase of construction projects.

Preserving environmental quality of ecotourism sites through community participation in Purulia District of West Bengal, India

The importance of valuing environmental resources, especially in ecotourism sites, has become increasingly important over the last two decades. Ecotourism is now considered as an important source of livelihood of local stakeholders in backward regions. Therefore, the preservation of ecotourism sites through community participation seems very important to maintain continued flow of tourists. This study aimed at recognizing the importance of community participation for the preservation of ecotourism sites. For this, this study executed a survey based on non-probability sampling in two ecotourism sites (Garpanchkot and Baranti) covering 100 respondents in Purulia District, West Bengal of India. The central issue of this study was to assess the tendency of community participation for the conservation of ecotourism sites and find the optimum condition for offering participatory labour time. This study showed that the participation of young people is high, and the majority of respondents are aware of the importance in protecting ecotourism sites. Because respondents were too poor to offer money, the contingent valuation method (CVM) was used to elicit their willingness to pay (WTP) participatory labour time for the conservation of ecotourism sites. Respondents’ age, income, education level, caste, and their perceived environmental quality had significant relationship with their WTP participatory labour time by applying the ordinary least square (OLS) model. It was found that the mean WTP participatory labour time of each respondent in a month is approximately 3.64 h. The significance of this study is that community participation can improve the sense of belonging, trust, and credibility of ecotourism sites, making them more appreciative of the value and protection of these sites.

Quality and Readability Analysis of Information on Cleft Lip and Palate: Sample of Online Resources in Turkish

Aim: Cleft lip and palate is one of the most common congenital craniofacial conditions with follow-up of many different professionals usually beginning at birth and continuing throughout life. Internet resources can influence people's decisions on health-related issues. The purpose of this study was to examine the information quality, verifiability, standard compliance, and readability of websites that offer information on cleft lip and palate. Method: The first 100 websites accessed through "http://www.google.com.tr/" using the keyword "cleft lip and palate (“dudak damak yarıkları” in Turkish)" were evaluated and 64 websites were included in the analysis. The information quality, conformity to standards, and verifiability of the websites were scored according to HONcode criteria (0=lowest; 16=highest); Ateşman (0–29=very difficult; 90–100=very easy) and Çetinkaya (0–34=disabled level; 51+=independent level) readability indices were applied. Results: The mean HONcode score of the websites was 4.79±2.07 (min=0; max=9). The average word length was 2.77±0.12 (min=2.44; max=3.13) and the average sentence length was 11.46±2.44 (min=5.4; max=19.1). The mean of Ateşman readability analysis was 57.57±8.92 (min=32.9; max=77.4) and the mean of Çetinkaya readability analysis was 57.93±3.27 (min=49.72; max=64.64). Conclusion: The results indicate that the web pages have limited standards compliance, verifiability, and information quality. The Ateşman index places readability at a medium difficulty level, while the Çetinkaya index places it at an independent level. It is emphasized that content producers should pay attention to quality standards while developing the reading material on websites related to cleft lip and palate and pay attention to readability features so that visitors can easily access information.

The effect of web quality on E-Loyalty through E-Trust and E-Satisfaction on the shopee marketplace

This study aims to prove and analyze web quality on e-loyalty through e-trust and e-satisfaction on the shopee marketplace. The number of samples was 97 Shopee customers using a purposive sampling approach. Data collection techniques are questionnaires with a Likert scale of 1-5 points. Data analysis using Smart PLS. The conclusion of this study is that website quality has a positive and significant effect on e-loyalty, website quality has positive and significant effect on e-trust, the effect of website quality on e-satisfaction is positive and significant, the effect of e-trust on e-loyalty is negative and insignificant, the effect of e-trust on e-satisfaction is positive and significant, the effect of e-satisfaction on e-loyalty is positive and significant, E-trust is insignificant mediate the effect of web quality on e-loyalty, while E-satisfaction is mediate positively and significantly the effect of web quality on e-loyalty.

An Approach for Assessing the Usability of Academic Websites: An Application to Websites’ Universities

Websites became closely ingrained in our personal life and work styles, and they have already become crucial to the success of the business. The web development process is often ad-hoc and chaotic, lacking systematic and disciplined approaches and quality assurance and control procedures. To attain the desired quality of websites, a lot of quality factors should be considered. Web quality factors can be organized around three perspectives: visitor, owner, and developer. Each perspective is mainly interested in some quality factors than others. The visitor is mainly concerned with seven quality factors: usability, accessibility, content quality, credibility, functionality, security, and internationalization. This paper focuses on usability as an example of quality considerations that are more important from the visitor’s perspective. Therefore, this paper aims to propose an approach for enhancing the usability of websites. The proposed approach depends on a set of quality guidelines for three quality sub-factors of usability, which are: navigability, searching, and legibility. Finally, a case study is used to evaluate and illustrate the validity of the proposed approach. The outcomes are explained and interpreted.

Assessment of the Quality and Readability of Web-Based Arabic Health Information on Halitosis: Infodemiological Study.

Halitosis, characterized by an undesirable mouth odor, represents a common concern. This study aims to assess the quality and readability of web-based Arabic health information on halitosis as the internet is becoming a prominent global source of medical information. A total of 300 Arabic websites were retrieved from Google using 3 commonly used phrases for halitosis in Arabic. The quality of the websites was assessed using benchmark criteria established by the Journal of the American Medical Association, the DISCERN tool, and the presence of the Health on the Net Foundation Code of Conduct (HONcode). The assessment of readability (Flesch Reading Ease [FRE], Simple Measure of Gobbledygook, and Flesch-Kincaid Grade Level [FKGL]) was conducted using web-based readability indexes. A total of 127 websites were examined. Regarding quality assessment, 87.4% (n=111) of websites failed to fulfill any Journal of the American Medical Association requirements, highlighting a lack of authorship (authors' contributions), attribution (references), disclosure (sponsorship), and currency (publication date). The DISCERN tool had a mean score of 34.55 (SD 7.46), with the majority (n=72, 56.6%) rated as moderate quality, 43.3% (n=55) as having a low score, and none receiving a high DISCERN score, indicating a general inadequacy in providing quality health information to make decisions and treatment choices. No website had HONcode certification, emphasizing the concern over the credibility and trustworthiness of these resources. Regarding readability assessment, Arabic halitosis websites had high readability scores, with 90.5% (n=115) receiving an FRE score ≥80, 98.4% (n=125) receiving a Simple Measure of Gobbledygook score <7, and 67.7% (n=86) receiving an FKGL score <7. There were significant correlations between the DISCERN scores and the quantity of words (P<.001) and sentences (P<.001) on the websites. Additionally, there was a significant relationship (P<.001) between the number of sentences and FKGL and FRE scores. While readability was found to be very good, indicating that the information is accessible to the public, the quality of Arabic halitosis websites was poor, reflecting a significant gap in providing reliable and comprehensive health information. This highlights the need for improving the availability of high-quality materials to ensure Arabic-speaking populations have access to reliable information about halitosis and its treatment options, tying quality and availability together as critical for effective health communication.

Effects of crown condition, tree damage, and site Quality on forest health in Gapoktan Wana Karya I

Forests are land in which there are flora and fauna life that are symbiotic with each other so as to form various ecosystems. Forests have a very important role for the components that make up them and for the surrounding environment. Damage that occurs to trees and their constituent soil can disrupt the ecosystem in them which can have an impact on the function of the forest. The importance of the role of forests for the surrounding environment, it is necessary to monitor the health condition of forests to have benefits so that forests are monitored for sustainability so that forests can carry out their functions optimally. This study aims to find the value of forest health conditions in land cultivated by Gapoktan Wana Karya I (Gapoktan WK) and to determine the influence of tree damage indicators, header conditions, and site quality on forest health. The forest health condition in this study was monitored through three indicators, namely tree damage, header condition, and site quality with Forest Health Monitoring (FHM) as the method. Then for the influence use simple linear regression. The results of the research on forest health conditions in Gapoktan WK showed an average value of 4.5, which was included in the medium category. The results of the simple linear regression analysis showed that the indicators of canopy condition and site quality had a unidirectional influence on forest health while the tree damage indicators had an influence but in the opposite direction on the forest health value.

Parastomal Hernia Prevention Using Funnel-Shaped Intra-Abdominal Mesh Compared to No Mesh

Prophylactic placement of a mesh has been suggested to prevent parastomal hernia. Evidence to support this practice is contradictory. To determine whether funnel-shaped permanent synthetic parastomal mesh is effective and safe in parastomal hernia prevention. The Chimney Trial was a randomized single-blinded multicenter trial conducted in 4 hospitals in Finland and 1 in Sweden from February 2019 and September 2021. Of 439 patients with rectal adenocarcinoma undergoing either laparoscopic or robotic-assisted abdominoperineal resection or the Hartmann procedure, 143 were enrolled in the trial, 135 received their allocated intervention, and 121 were analyzed at 12-month follow-up. Data were analyzed from December 2023 to May 2024. In the intervention group, a permanent colostomy was created with a funnel-shaped intraperitoneal mesh and compared to a control group with a stoma without the mesh. The primary end point was the incidence of computed tomography (CT)-confirmed parastomal hernia 12 months after surgery. There were 68 patients (mean [SD] age, 68.7 [11.6] years; 36 [53% male and 32 [47%] female) who received the intended allocation in the mesh group and 67 (mean [SD] age, 66.4 [11.7] years; 48 [72%] male and 19 [28%] female) who received the intended allocation in the control group. CT scans were available for 58 patients in the mesh group and 59 patients in the control group at the 12-month follow-up. CT scans confirmed parastomal hernia in 6 of 58 patients (10%) in the mesh group compared to 22 of 59 patients (37%) in the control group (difference, 27%; 95% CI, 12-41; P < .001). Clinical parastomal hernia as a secondary outcome was recorded in 1 of 60 patients (2%) in the mesh group compared to 27 of 61 (43%) in the control group (difference, 41%; 95% CI, 29-55; P < .001). The number of patients with Clavien-Dindo class II ileus was 23 (35%) in the mesh group compared to 11 (17%) in the control group (difference, 18%; 95% CI, 3-32; P = .006). Only slight differences between the groups were detected in other stoma-related complications, readmissions, operative time, surgical site infections, reoperations, and quality of life. In this study, funnel-shaped parastomal mesh prevented a significant number of parastomal hernias without predisposing patients to mesh- or stoma-related complications during 12-month follow-up. The results of this study suggest the funnel-shaped mesh is a feasible option to prevent parastomal hernia. ClinicalTrials.gov Identifier: NCT03799939.

Eucalypt production in different rotations, sites and spatial arrangements

This work aimed to evaluate the productivity of eucalypt rotations in different site indexes and spatial arrangements. The database came from continuous forest inventories executed during the first and second rotations of 718 clonal stands (AEC 144®, AEC 224® and AEC 1528®), implanted in the 8.4 m2 plant−1 spacing and distributed in two arrangements: 3.0 × 2.8 m (rectangularity = 1.07) and 6.0 × 1.4 m (rectangularity = 4.29). Height, basal area, and volume differed between rotations as site quality improved and stands aged. In absolute terms, stands with lower site index, and installed under a larger rectangular arrangement showed less volume divergence between rotations. At 84 months of age, the first rotation of sites with the highest productive capacity tended to show 42.63 and 38.67 m3 ha−1 year−1 in smaller and larger rectangularity arrangements, respectively. The volumetric declines between the first and second rotations averaged 6.8 and 41.3 % at 84-month reference point, for arrangements of 6.0 × 1.4 m and 3.0 × 2.8 m, respectively. It is concluded that the less rectangular spatial arrangement (3.0 × 2.8 m) proved to be more productive for conducting a single rotation (high forest). Arrangement 6.0 × 1.4 m showed higher productive potential in stands managed with two rotations within the same cultivation cycle.

The Influence of Website Quality on Buying Interest Consumer

This study examines the impact of website quality on consumer purchase interest, focusing on ease of use, interaction, and information quality as key assessment components. A quantitative research approach was employed, utilizing data from 107 respondents residing in Greater Bandung who had interacted with the Rumahweb website. Data was collected via questionnaires distributed through Google Forms to obtain primary data. The analysis revealed that website quality positively influences consumer purchase interest, accounting for 64.4% of the variance in purchase intent. Simple regression analysis was conducted to test the hypothesis, confirming the significance of website quality in driving consumer engagement and purchase decisions. This research underscores the importance of maintaining high-quality websites to enhance consumer interest in products and services.

Genetic and environmental considerations for the utilization of Pinus pinaster Ait. provenances across a region lacking proper local genetic materials

Maritime pine (Pinus pinaster Ait.) covers vast areas and is of economic importance in southwestern Europe, particularly in Galicia (NW Spain). Galicia is a heterogeneous region with an Atlantic climate in the coast and a Mediterranean-like climate in the inland, where forest reproductive materials (FRM) with proper adaptation, productivity and timber quality are not available. Thus, there is a need for tailored FRM recommendations for reforestation in this region. P. pinaster is particularly sensitive to environmental variation and shows significant intraspecific genetic variability in this sensitivity, so understanding population responses to environmental variation becomes crucial for proper selection of FRM. Taking advantage of volume growth and stem straightness 13 years after planting, assessed on c. 7500 trees from 25 P. pinaster populations established in seven common gardens across inland Galicia, we analyzed intraspecific variation in sensitivity to climate, geographic, edaphic and site quality factors. We used Mantel correlations and factorial regression models to distinguish the environmental parameters explaining the observed population × site interaction. We also estimated population phenotypic plasticity across sites and the existing genetic relationship between growth and stem straightness to define the optimal selection strategy for productivity purposes. Results showed a quantitatively significant population × site interaction for growth whereas it was almost negligible for stem straightness. In the case of growth, no specific environmental factor was able to explain the population relative performance across test sites, being site quality the only significant factor but with low power to describe the patterns found. Population differences were maximized in higher site quality conditions, where the largest gains from planting selected populations would be expected. Tree growth and straightness were not genetically correlated. Based on these results, subdividing inland Galicia for deployment of P. pinaster FRM throughout specific selections for each subregion is not recommended. Selecting FRM based on average growth and its phenotypic stability should be also avoided, as both properties were negatively correlated. We recommend selecting FRM based on the results from high quality sites, where Atlantic origin populations with high levels of genetic improvement showed the fastest growth. The inclusion of selection criteria based on stem straightness did not alter recommendations given that fast growing FRM showed intermediate or slightly above-average straightness. The limited explanatory power of climate factors for the population × site interaction prevents adjusting recommendations in light of the projected climate change.

The Influence of Website Quality and Electronic Word of Mouth (e-WOM) on Purchase Intention

Abstract.As one of the best online shopping platforms in Indonesia, Shopee can maintain its position in intense competition, through the phenomenon of online information dissemination and the important role of websites for online shopping platforms. This study was conducted to analyze the effect of website quality and electronic word of mouth (e-WOM) on the purchase intention of Shopee consumers in the City of Bandung, West Java. The research method used is a quantitative approach. The data collection technique was carried out through a questionnaire distributed to Shopee consumers. The research sample consisted of 100 respondents who were active Shopee consumers in the City of Bandung. The collected data were analyzed using multiple linear regression analysis techniques to determine the effect of the independent variable on the dependent variable. The results showed that website quality and e-WOM had a positive and significant influence on purchase intention with a contribution of 68.5%. Partially, website quality has an effect of 53,1%, while e-WOM has an effect of 56,3% on purchase intention. These findings emphasize the importance of continuous improvement in website quality and e-WOM strategies to increase consumer purchase intention. Abstrak. Sebagai salah satu platform belanja online terbaik di Indonesia Shopee mampu mempertahankan posisinya di tengah persaingan yang ketat, melalui fenomena penyebaran informasi secara online dan peran penting website bagi platform belanja online. Penelitian ini dilakukan untuk menganalisis pengaruh kualitas website dan electronic word of mouth (e-WOM) terhadap purchase intention konsumen Shopee di Kota Bandung, jawa barat. Metode penelitian yang digunakan adalah pendekatan kuantitatif. Teknik pengumpulan data dilakukan melalui kuesioner yang dibagikan kepada konsumen Shopee. Sampel penelitian terdiri dari 100 responden yang merupakan konsumen aktif Shopee di Kota Bandung. Data yang terkumpul dianalisis menggunakan teknik analisis regresi linier berganda untuk mengetahui pengaruh variabel independen terhadap variabel dependen. Hasil penelitian menunjukkan bahwa kualitas website dan e-WOM memiliki pengaruh positif dan signifikan terhadap purchase intention dengan kontribusi sebesar 68,5%. Secara parsial, kualitas website memberikan pengaruh sebesar 53,1%, sementara e-WOM memberikan pengaruh sebesar 56,3% terhadap purchase intention. Temuan ini menekankan pentingnya perbaikan berkelanjutan dalam kualitas website dan strategi e-WOM untuk meningkatkan minat beli konsumen. Dengan meningkatkan kualitas interaksi layanan di website dan memanfaatkan e-WOM secara efektif, Shopee dapat memperkuat posisi mereka dalam persaingan pasar e-commerce yang ketat ini

Bioremediation of PAHs-contaminated site in a full-scale biopiling system with immobilized enzymes: Removal efficiency and microbial communities

Bioremediation of PAHs-contaminated soil by immobilized enzymes is a promising technology. Nevertheless, the practical implementation of highly efficient enzymatic remediation remains confined to laboratory settings, with limited experience in full-scale applications. In this study, the extracellular enzymes from white rot fungi are fully applied to treat sites contaminated with PAHs by combining a new hydrogel microenvironment and a biopiling system. The full-scale project was conducted on silty loam soil contaminated with PAHs. In line with China's guidelines for construction land, 7 out of the 12 PAHs identified are considered to be a threat to the soil quality of construction sites, with benzo[a]pyrene levels reaching 1.50 mg kg−1, surpassing the acceptable limit of 0.55 mg kg−1 for the first type of land. After 7 days of remediation, the benzo[a]pyrene level decreased from 1.50 mg kg−1 to 0.51 mg kg−1, reaching the remediation standard of Class I screening values, with a removal rate of 66%. Microbiomes were utilized to assess the microbial biodiversity and structure analyses for PAHs biodegradation. The remediation enhanced the abundance of dominant bacterium (Marinobacter, Pseudomonas, and Truepera) and fugin (Thielavia, Neocosmospora, and Scedosporium). The research offers further insights into the exploration of soil remediation on the full-scale of the immobilized enzyme and biopiling technology.

Study on the relationship between net primary productivity and site quality in Japanese larch plantations in mountainous areas of eastern Liaoning.

Plantation forests enhance carbon storage in terrestrial ecosystems in China. Larix kaempferi (Lamb.) Carrière (Lamb.) (Larix olgensis Henry) is the main species for afforestation in the eastern Liaoning Province. Therefore, it is important to understand the correlation between the site class and carbon sink potential of Larix kaempferi plantations in Liaoning Province for afforestation and carbon sink in this area. The model was fitted using three classical theoretical growth equations: the Richards model, the Korf model, and the Hossfeld model. This study used the forest resource inventory data for management in Liaoning Province in 2011 to build six dynamic height-age models for a Larix kaempferi plantation in Dandong City regardless of base-age. The optimal model derived by the generalized algebraic difference approach (GADA) method was compared with the model derived by the algebraic difference approach (ADA) method. The superiority of GADA was demonstrated by comparison. The Levenberg-Marquardt algorithm was used to fit the model. The statistical and biological characteristics were considered synthetically when comparing the models. The best model was screened out by statistical analysis and graphic analysis. The results show that the differential height-age model derived from Richards equation can well explain the growth process of Larix kaempferi in Dandong City, Liaoning Province under different conditions. The site index model based on Richards equation and derived by GADA was used to calculate the site class of a Larix kaempferi plantation in Dandong City. The net primary productivity (NPP) value from the past ten years was extracted from the MOD17A3HGF data set. Spearman correlation analysis and Kendall correlation analysis were used to show that there is a significant positive correlation between NPP value and site class of Larix kaempferi plantation in Dandong City. Among them, the highest growth occurred in 2016; NPP increased by about 3.914 gC/m2/year for every two increases in height-age grade; the lowest increase in NPP was in 2014; NPP increased by about 2.113 gC/m2/year for every two increases in height-age grade; and for every two increases in height-age grade in the recent ten years, the average NPP value increased by about 2.731 gC/m2/year.

How to maximize the joint benefits of timber production and carbon sequestration for rural areas? A case study of larch plantations in northeast China

BackgroundImplementing large-scale carbon sink afforestation may contribute to carbon neutrality targets and increase the economic benefits of forests in rural areas. However, how to manage planted forests in China to maximize the joint benefits of timber production and carbon sequestration is still unclear. Therefore, the present study quantified the effects of different rotation lengths, thinning treatments, site quality (SCI), stand density (SDI), and management costs on the joint benefits of carbon sequestration and timber production based on a stand-level model system developed for larch plantations in northeast China.ResultsThe performances of the different scenarios on carbon stocks were satisfactory, where the variations in the outcomes of final carbon stocks could be explained by up to 90%. The joint benefits increased significantly with the increases of SDIs and SCIs, regardless of which rotation length and thinning treatments were evaluated. Early thinning treatments decreased the joint benefits significantly by approximately 131.53% and 32.16% of middle- and higher-SDIs, however longer rotations (60 years) could enlarge it by approximately 71.39% and 80.27% in scenarios with and without thinning when compared with a shorter rotation length (40 years). Discount rates and timber prices were the two most important variables affecting joint benefits, while the effects of carbon prices were not as significant as expected in the current trading market in China.ConclusionsThe management plans that promote longer rotations, higher stand densities, and no thinning treatments can maximize the joint benefits of carbon sequestration afforestation and timber production from larch plantations located in northeast China.Graphical

The influence of website quality on purchasing decisions in Lazada e-commerce

The influence of website quality on purchasing decisions in Lazada e-commerce

Quality and Readability of Noise-Induced Hearing Loss Prevention-Related Websites.

This cross-sectional website analysis aimed to determine the readability and quality of English and Spanish websites pertaining to the prevention of noise-induced hearing loss. Cross-sectional website analysis. Various online search engines. We queried four popular search engines using the term "noise-induced hearing loss prevention" to reveal the top 50 English and top 50 Spanish websites for data collection. Websites meeting inclusion criteria were stratified based on the presence of a Health on the Net Code certificate (independent assessment of honesty, reliability, and quality). Websites were then independently reviewed by experts using the DISCERN criteria in order to assess information quality. Readability was calculated using the Flesch reading ease score for English and the Fernandez-Huerta formula for Spanish websites. Thirty-six English websites and 32 Spanish websites met the inclusion criteria. English websites had significantly lower readability (average = 56.34, SD = 11.17) compared to Spanish websites (average = 61.88, SD = 5.33) (P < .05). Spanish websites (average = 37, SD = 8.47) were also of significantly higher quality than English websites (average = 25.13, SD = 10.11). This study emphasizes the importance of providing quality and readable materials to patients seeking information about noise-induced hearing loss prevention. All of the English and Spanish websites reviewed were written at a level higher than the American Medical Association-recommended sixth-grade reading level. The study also highlights the need for evidence-based information online provided by experts in our field.

ANALISIS WEBSITE QUALITY, TRUST DAN LOYALTY PELANGGAN ONLINE SHOP (STUDI KASUS MAHASISWA FAKULTAS EKONOMI DAN BISNIS TAHUN 2020)

This research is titled "Analysis of Website Quality, Trust, and Customer Loyalty in Online Shops (case study of students of the Faculty of Economics and Business in 2020)." The purpose of this research is to determine the influence of Website Quality and Trust on Customer Loyalty (case study of students of the Faculty of Economics and Business in 2020). This study uses a quantitative data analysis research method. The population in this study consists of 139 students from the Faculty of Economics and Business in 2020. Data collection techniques involve interviews and observations. Based on the research results, multiple linear regression obtained the regression equation Y = 0.856 + 0.212X1 + 0.263X2, and the magnitude of the influence is evident from the coefficient of determination or R Square (R2) = 0.690, which is 69%, while the remaining 31% is influenced by other variables outside the study. Furthermore, Website Quality and Trust partially have a significant effect on Customer Loyalty with the probability values (sig) of each variable, namely Website Quality (X1) with probability (sig) 0.000 &lt; alpha 0.05, having a t-value &gt; t table for Website Quality (X1) (11.780 &gt; 1.655), and the variable Trust (X2) with probability (sig) 0.001 &lt; alpha 0.05, having a t-value &gt; t table (10.691 &gt; 1.655). Additionally, Website Quality and Trust simultaneously have a significant effect on Customer Loyalty with a probability (sig) of 0.001 &lt; alpha 0.05, having an F-value &gt; F table (151.029 &gt; 3.68). Keywords: Website Quality, Trust, Customer Loyalty

The Influence of Business Location and Service Quality on Consumer Loyalty with Consumer Satisfaction as a Mediating Variable at PT Giri Aneka Usaha (Perseroda) Giri Husada Wonogiri Pharmacy Unit

The objective of this research is to: 1) test and measure the impact of service quality and business location on customer satisfaction. 2) test and mitigate the effect of quality of service and business site on consumer loyalty. The research was carried out at the Aneka Usaha (Perseroda) Pharmaceutical Unit at Husada district of Wonogiri. The population in this study is the entire customer of Pharmacy Giri Husada. Given the unknown distribution of the population, according to Cooper and Schindler the number of samples taken was 96 rounded to 100 respondents. Research finds that there is an influence on the quality of service and the location of the business on consumer satisfaction. The quality of the service and the location of the business influence the loyalty of the consumer. Consumer satisfaction mediates the quality of the customer service against the loyalty of the consumer, but consumer satisfaction does not mediate the quality of service against the customer loyalty.