Quality Training Program Research Articles

A Social-Justice-Based Resident Assistant (RA) Training Program on a Midsized Rural Community College Campus

Social justice education within the community college setting has not been an academic focus to date; yet, community colleges remain an environment for a diverse student population due to their low cost, open access, and variety of course delivery methods. Rural community colleges, however, may pose an interesting challenge to those wishing to implement social justice initiatives within coursework and existing programs. This article provides an example of a social justice training program that was developed for resident assistants on a midsized, rural community college in the Midwest, with a booming residential student population, and the challenges encountered during the phases of the project. Results of pre- and postassessments with the participants of the training suggest that a quality training program can equip students with the tools needed to feel more confident in their abilities to perform their job well.

Endoscopic retrograde cholangiopancreatography training in the United Kingdom: A critical review

Endoscopic retrograde cholangiopancreatography training used to be in virtually all district general hospitals, resulting in a large number of trainees with an inadequate case load and achieving poor levels of skill. Training is now restricted to a small number of trainees working in approved units. Continuous audit of outcomes and the appointment of a training lead in the unit are essential. Use of the global rating scale helps clinicians advise hospital administration on the priorities for a quality training program.

The impact of practical relevance on training transfer: evidence from a service quality training program for German bank clerks

The management literature provides a variety of recommendations as to how workers’ customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model of transfer motivation and training transfer via structural equation modelling, validating Baldwin and Ford's framework and Kirkpatrick's levels of evaluation. Following the recommendation of Alliger et al., the present study analyses the relationship between Kirkpatrick's levels of evaluation, paying attention to the specificity of the measures at each level. The survey collects data from 213 German bank employees who attended a training program aimed at improving service quality. As hypothesized, the perceived practical relevance of the training was found to exert a strong influence on the reaction of the participants and had a substantial total effect on the motivation to transfer and on actual transfer. Subject to the limitations of the research methodology employed here, it is concluded that trainee satisfaction needs to be conceptually distinguished from perceived practical relevance and that the latter is the main driving force for transfer motivation and transfer.

Effective training programs using instructional systems design and e‐learning

AbstractIn an ever changing business environment, enterprise‐wide and plant site‐based training initiatives take on added importance. There are training requirements to address process safety management (PSM), risk management, security, and EHS needs and regulations, as well as training programs to address related internal company and business focused directives and initiatives. These ever‐changing topics and increasing requirements present ample challenges to companies attempting to provide quality training to their workforce for performance improvement. Much has been written regarding the promise of e‐learning technologies in meeting these needs. However, technology itself will not solve training challenges. Training programs built using a formal, structured approach such as instructional systems design (ISD) ensures that a highly effective, quality training program is built and consistently delivered. ISD utilizes the following sequential steps: analysis, design, development, implementation, and evaluation. Use of ISD assures that the proper target audience and specific instructional needs are identified, instructional objectives are established, an appropriate instructional strategy is selected, and the evaluation strategy is devised and implemented. This article outlines use of ISD to create and deliver highly effective training programs, and includes a review of new training technologies. © 2007 American Institute of Chemical Engineers Process Saf Prog 2008

The importance of education and training in reducing patient doses

Education and training in radiological protection of patients is an important part of a quality assurance program and it is recognised that the knowledge in radiation protection helps prescriber to a correct indication to procedures and practitioner to design and conduct an optimised examination. In the European Union, the international recommendations have been translated in the European Directive 97/43/Euratom asking proper education and training for professionals involved in medical exposures, both for diagnosis and therapy. International and European guidelines, together with guidelines proposed by international and national bodies and associations, are helping institutions to set up education and training programs. Several experiences and research projects have demonstrated the impact on reduction of patient doses when a quality assurance and training program in radiation protection has been conducted.

Point-of-Care Testing: Administration Within a Health System

Point-of-care testing (POCT) is spreading throughout health care systems in the United States. This article outlines an administrative structure for establishing and managing a POCT program in a health care system and discusses the role of the POCT coordinator in maintaining a quality assurance and training program that meets all the regulatory requirements for POCT. Potential alternatives to POCT are also evaluated.

Transforming the naval district washington into a self‐renewing organization

AbstractIn late 1993, the Naval District Washington (NDW) embarked on a transformational journey that would reshape a rigid hierarchy of semi‐independent departments into a self‐renewing organization. Breaking down organizational barriers, focusing planning efforts centrally, realigning and streamlining its structures, and implementing a robust quality training program were all challenges NDW faced in its efforts to succeed in an ever‐changing, customer‐focused environment. This article describes the background, strategy, and challenges of an organization that is moving proactively into the 21st century while preserving the best of its 200‐year tradition.

The effect of co-designing on educational transfer between cultures

This paper describes the process of co-designing used in a project undertaken by the Instituto Tecnologico de Monterrey (ITESM), the agency for development of Mexico (NAFIN), and the consulting authors to jointly produce a business development program for medium and small companies in Mexico. The first element of the program was a total quality training program, and the second was the design and development of facilitators/consultants' training for the instruction and dissemination of the quality program. This paper examines the project from the perspective of the role that values, and more specifically value conflicts, play in transfer effectiveness between nations. It proposes that transfer without significant modification and interpretation to fit local world views and practices is generally dysfunctional, and offers co-designing as a viable strategy to obviate traditional conflicts.

The increasing complexities in the world of plastic surgery.

The increasing complexities in medicine, in medical education, and in plastic surgery seem to almost defy resolution. The best way to cope with these complexities, and to provide opportunity on an individual or a group basis, is by adherence to quality training program of the type which has served us well and in which the objective is constant. This implies the selection of high-quality candidates for training, and the control of resident flow, so that we may continue as a learned profession. History witnesses change--and time will bring new philsophies, new surgeons with changing values, and a public oriented to a different system of medical care. Shakespeare said, "when the day ends, the end will be known." I am confident that plastic surgery, with its traditional emphasis on quality and excellence, will long endure as a most learned profession.