Quality Of Higher Education Institutions Research Articles

Assessing Gaps in Expected and Delivered Service Quality of Higher Educational Institutions: An Empirical Study

Assessing Gaps in Expected and Delivered Service Quality of Higher Educational Institutions: An Empirical Study

Partial Least Square Structural Equation Model “PLS-SEM” to Predict Total Quality Management in UAE Higher Education: A Comprehensive Framework for Organizational Performance Enhancement

Abstract The effectiveness of organizations and the satisfaction of customers are both significantly improved by providing outstanding quality. To better meet the needs of their consumers, an increasing number of firms are implementing quality improvement programs such as total quality management (TQM). The major objective of this research paper is to examine the effects of TQM components on the efficiency and effectiveness of UAE higher education institutions (HEIs). The association between TQM components and organization performance was investigated using a quantitative research technique based on a survey study design. The partial least square structural equation model (PLS-SEM) was used to quantify the reflectiveness of 99 data. The study found that TQM has a positive impact on employee satisfaction and service quality in HEIs. It was revealed that TQM has a significant impact on organizational performance, with service quality serving as a mediator. Furthermore, the results revealed that service quality and students’ satisfaction are fully mediating the relationship between TQM and organizational performance. The current study concludes that HEIs are implementing TQM to enhance market performance and comprehend the evolving business trends. The study has added to the body of information about the relationship between TQM elements and organization performance.

Kajian manajemen mutu terpadu pendidikan di perguruan tinggi

This research aims to analyze the concept and implementation of Integrated Quality Management (IQM) within the realm of higher education institutions. The research method employed here is a systematic literature review to construct a comprehensive overview of IQM within the context of higher education. The analysis technique involves article retrieval, text review, data categorization, and synthesis of relevant information. The research findings indicate that IQM in higher education involves the integration of various management components to enhance the quality of education, teaching, research, and institutional governance. In conclusion, the implementation of IQM can strengthen the overall quality of higher education institutions, but it requires a well-integrated approach among various elements to achieve these objectives.

Mergers and acquisitions and educational quality of higher education institutions

Mergers and acquisitions and educational quality of higher education institutions

Comparative Analysis of Service Quality Instruments: Evidence from Higher Education Sector of Pakistan

The aim of this paper is to compare five alternative models in terms of service quality in higher education institutions of Lahore, Pakistan. The current study used the five service quality models named Higher Education Performance (HEDPERF), Service Quality (SERVQUAL), Weighted SERVQUAL, Service Performance (SERVPERF) and Weighted SERVPERF to draw the inferences. Data was gathered from 400 students by utilizing the structured questionnaire from four universities of Lahore, Pakistan. Gathered data was then arranged in a consequential way and then five models were compared in terms of reliability, validity and explained variance. Results of the study revealed that two out of five models HEDPERF and SERVPERF are more feasible in terms of reliability, validity and explained variance. Since the study only examined the measurement capabilities of the five instruments at Lahore city only, the collection of more data in other cities is required in order to provide more general results. All the multiple-item scale express insights about the features that can be studied or observed in order to maintain or handle the underrated quality service. All higher education institutions can be benefitted with these measurement scales to cope with the quality service-related issues. The results of the study are much helpful for the HE leaders to remove deficiencies in different service quality dimensions.

Practical research and analysis of the path to improving the quality of higher education institutions in the context of information technology

Abstract Teaching quality evaluation, as an important part of running teaching work in the background of information technology, is an important means to judge teaching levels and improve teaching quality and plays a vital role in strengthening modern teaching management. This paper proposes using gray correlation analysis for the comprehensive evaluation of teaching quality because of the ambiguity and uncertainty presented by the influencing factors in teaching quality evaluation and the unique advantage of gray correlation analysis in dealing with gray systems. The original data is dimensionless, and the analysis and evaluation are conducted after eliminating the dimension. And the components of the comprehensive evaluation of teaching means, including environmental factors, teacher factors and student factors, were explored, an in-depth analysis was conducted on these elements, and the optimization of teaching paths was determined by combining the actual teaching situation with relevant experts. The results show that the results obtained from the evaluation of the effectiveness of classroom teaching in colleges and universities by experts, students and teachers are 2.0222, 2.2195 and 2.0188, respectively, and the data of the three are very close. The evaluation model of school quality based on gray correlation analysis proposed in this paper can accurately and effectively evaluate the teaching quality, which can promote teachers to improve themselves and the teaching quality to achieve the goals of teaching, learning and use.

Impact of brand equity and service quality on the reputation of universities and students’ intention to choose them: The case of IIUM and UIN

Background:Numerous studies have been carried out on the impacts of brand equity and service quality of higher education institutions (HEIs) on their reputation and students’ satisfaction. This research aimed to compare the impact of brand equity and service quality on universities’ reputations, namely Universitas Islam Negeri (UIN) in Indonesia and International Islamic University Malaysia (IIUM) in Malaysia, and Indonesian students’ intention to choose the universities, which is moderated by study expense (price). UIN and IIUM are HEIs with a similar university concept, and Indonesian students have recently shown a high interest in them. The two universities have faculties not only in the field of Islamic studies but in general fields of studies as well, which are usually held by non-Islamic Universities. Therefore, their competitiveness against non-Islamic universities, especially the University of Indonesia (UI) has increased.Methods:The statistical measurement tool used was structural equation modeling (SEM). The number of items stated in the questionnaire was 45. Therefore, minimum data to be collected were 5 × 45 or 225 which rounded up to 228 from Indonesian students at UIN and IIUM (114 UIN students, and 114 Indonesian student respondents from IIUM).Results:The study results show that the universities’ reputations are strongly affected by their brand equity and service quality, which then affect students’ intention to choose the universities. Students had a higher intention to choose IIUM than UIN. The limitation of this research is that the effect of study expense on the intention of Indonesian students to study at UIN or IIUM has not yet been conducted. It will be conducted in the next study.Conclusions:These results are expected to be useful to UIN, IIUM, and especially Politeknik Negeri Jakarta (PNJ) in determining a strategy to enhance their reputations and the intention of Indonesian students to study there.

Impact of brand equity and service quality on the reputation of universities and students' intention to choose them: The case of IIUM and UIN.

Background: Numerous studies have been carried out on the impacts of brand equity and service quality of higher education institutions (HEIs) on their reputation and students' satisfaction. This research aimed to compare the impact of brand equity and service quality on universities' reputations, namely Universitas Islam Negeri (UIN) in Indonesia and International Islamic University Malaysia (IIUM) in Malaysia, and Indonesian students' intention to choose the universities, which is moderated by study expense (price). UIN and IIUM are HEIs with a similar university concept, and Indonesian students have recently shown a high interest in them. The two universities have faculties not only in the field of Islamic studies but in general fields of studies as well, which are usually held by non-Islamic Universities. Therefore, their competitiveness against non-Islamic universities, especially the University of Indonesia (UI) has increased. Methods: The statistical measurement tool used was structural equation modeling (SEM). The number of items stated in the questionnaire was 45. Therefore, minimum data to be collected were 5 × 45 or 225 which rounded up to 228 from Indonesian students at UIN and IIUM (114 UIN students, and 114 Indonesian student respondents from IIUM). Results: The study results show that the universities' reputations are strongly affected by their brand equity and service quality, which then affect students' intention to choose the universities. Students had a higher intention to choose IIUM than UIN. The limitation of this research is that the effect of study expense on the intention of Indonesian students to study at UIN or IIUM has not yet been conducted. It will be conducted in the next study. Conclusions: These results are expected to be useful to UIN, IIUM, and especially Politeknik Negeri Jakarta (PNJ) in determining a strategy to enhance their reputations and the intention of Indonesian students to study there.

A Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas

Purpose: Innovations and best practices are the lifeblood of higher education institutions to make education is more student-centric and research-oriented. To make Higher Education Institutions (HEIs) more successful in achieving their objectives and to march towards excellency, it is desired to use their autonomy to improve the quality of education imparted by them by identifying and implementing in academics, administration, research and extension, and industry collaboration activities. In this paper, through an extensive review of literature, a research proposal in the form of a case study is developed systematically to identify and analyze various innovations & best practices in a higher education institution with special focus on academic, administrative, and research-related activities. Design/Methodology/Approach: A review-based research topic identification by collecting information from various published sources are analyzed using appropriate analysis frameworks as per exploratory research method. The research skills including design, analysis, comparison, evaluation, interpretation, and creation as proposed by Bloom’s Taxonomy for higher-level thinking are used while analyzing the collected information. Findings/Result: Based on review of literature using various keywords related to quality in higher education institutions, innovations and best practices in academics, administration, and research, the current status, desired status, research gap and research agendas are identified. By analysing the research agendas, the case study method of exploratory study on innovations and best practices in an autonomous University is selected for further research. The objectives of such case study and modality along with limitations are discussed. The procedure of carrying out such systematic research leading to PhD degree are proposed. Research limitations/implications: The research topic related to the research problem developed in this paper is one of the research agendas identified during the research gap analysis using the current status and desired status of the problem. The chosen topic for further research involves a case study on Innovations and best practices developed in academics, administration, and research & extension activities of a university. Depending on the autonomy and internal and external environments, the identified innovations and best practices can be generalized irrespective of the geographic region, culture, and tradition. Originality/New knowledge/Interpretation/Value: This article is focused on developing a new research project for proposed Ph.D. work. Based on a systematic review to know current status and desired status, the research gap, various research agendas to fill the gap, and a particular research agenda based on analysis are identified as research problem for a proposed case study research project. Further using the research problem, a research topic with the objectives and procedures are proposed as outcome. Paper Type: Review paper for research topic identification

A study on service quality in higher education institutions with special reference to western Tamilnadu

A study on service quality in higher education institutions with special reference to western Tamilnadu

Internal control implementation and quality of higher education institutions: a moderation effect testing

PurposeThis study aims to examine the moderating effect of internal control on the relationship between internal quality assurance implementation and higher education institution (HEI) quality.Design/methodology/approachThe study employed a survey method with hypothesis testing using partial least squares-structural equation modelling (PLS-SEM) technique with a second-order analysis approach. The questionnaire survey was administered to 191 HEIs.FindingsThe results revealed that internal control and internal quality assurance implementations are positively associated with HEI quality. Additionally, internal control implementation strengthened the relationship between internal quality assurance and HEI quality.Originality/valueThis study adds to the body of knowledge on the moderating role of internal control in the HEI sector and its role in the non-economic aspect, namely, the HEI quality.

The Service Quality Level of Higher Educational Organizations: An Institutional Strengthening Based View

The development of education aims to improve the quality of educational services in order to escalate the satisfaction of every user of educational services, particularly the students and the educational outcome generally. In doing so, the improvement of the quality of the educational services providers, e.g. higher education, must be carried out properly by both the government and private organizations. However, this study finds in the literature, that there are less studies explains the service quality inside higher educational institutions with the approach of institutional strengthening to disclose the influence of institutional strengthening on service quality of higher educational institutions, particularly, the institutions from developing countries. As such, the objective of this study is constructed through the emphasis on the role of institutional strengthening on the quality and of public educational service, especially the higher educational public institutions. This study applies quantitative method through the questionnaire distributions and statistical measurement approach. Using the simple random sampling, eventually, this study obtains 93 returned questionnaires that meet the requirement to be tested statistically further. As theoretical implication, this study finds that institutional strengthening plays a significant role on service quality development. This study also recommends a constructive guideline for business owners, especially SMEs to enhance their marketing strategy as for the managerial contribution.

Prediksi Kategori Kelulusan Mahasiswa Menggunakan Metode Regresi Logistik Multinomial

Students must meet certain goals to earn a degree but can extend their time at university or drop out (DO). The problem of dropping out of students has become an important issue for tertiary institutions to ensure the success or graduation of students and reduce dropouts. DO can affect the accreditation of the tertiary institution. The quality of higher education institutions in Indonesia is measured based on accreditation from the National Accreditation Board for Higher Education or BAN-PT. One of the main standards measured is the Quality of Students and Graduates. The quality of educational accreditation is measured by the percentage of student graduation and the university's strategy to retain students. To predict student graduation based on graduation time categories, researchers collected academic data from students in 2012-2018 at the Informatics Engineering Study Program, State Islamic University of Maulana Malik Ibrahim Malang. The variables used as predictors are gender, type of entry pathway, and grade point average from semesters one to six. The resulting model was evaluated to obtain an accuracy value of 85.5%, a precision of 78.5%, a recall of 93.9%, and a micro f1-score of 89.8%. An accuracy value of 85.5% indicates that the system can classify properly using the logistic regression model.

Problems, Obstacles, and Suggestions for Improving the Quality of Higher Education Institutions in NEP

The National Educational Policy 2020 focuses on Affordability, Accessibility, Quality, Equity, and Accountability to ensure lifelong learning. India is a fast-growing country with over 1113 universities and over 42000 HEIs. To boost the Indian education system the current Government introduced NEP 2020 which has a vision for transforming our country into a society of equal and living knowledge, by providing quality education for all. NEP emphasizes Multidisciplinary education, digital literacy, improving communication skills, problem-solving, logical reasoning, and Vocational education and skilling through a comprehensive framework. However, they are many challenges our country needs to face to implement it. This paper discusses the challenges HEIs would be facing to promote continual learning and create opportunities for all stakeholders to meet Sustainable Development Goals 2030. The second-largest education system in the world is found in India. The policy empowers the faculty of HEIS to conduct innovative teaching, research, community services, incubation centers establishment, technology development, industrial and academic linkages, patents, etc. They are challenges like lack of access to higher education for the most economically disadvantaged castes, Technology set back and digital divide, Gender discrimination, improper evaluation and assessment system, Few faculty, few teacher training institutes, low levels of governance and leadership, Less funding, etc. There is no uniform comprehensive road map and implementation strategy for NEP. The role of the State Government is not stressed; NEP is silent on the RTE act, Language to be adopted in higher education to reach global standards, and Universalisation of education. The objective of the study is to identify the challenges before NEP to maintain quality and equity and recommendations for further development to reach its goal. The NEP 2020 may look good on paper but is complicated in a Real-world Environment.

The realities of postmodern internationalization: The experience of the ukrainian vocational education

The topical problems of increasing country's competitiveness considering world experience should be solved only in accordance with modern requirements of rapidly changing information society, where competitive advantages largely depend on the quality of human resources and investments in human capital. The article describes the practical aspects of the development of internationalization of vocational education in Ukraine on the experience of Berdyansk State Pedagogical University; clarifies the current opportunities for improving the quality of education in the light of international practice on the example of the Benemérita Autonomous University of Puebla (Mexico), and identifies the ways to realize the potential of partnership in vocational education in Ukraine. The experience of Ukraine, Poland and Mexico, where the main condition for integration into the global university of knowledge is the quality of higher education institutions in accordance with international standards of curricula, has been analyzed. The practical experience of international scientific activities of Berdyansk State Pedagogical University and Benemérita Autonomous University of Puebla is described. The article concludes about the effectiveness of international cooperation in science, which determines the status and prestige of the university, examines the European integration process of higher education system of Ukraine and the existing international training technologies.

SIAKAD Revitalization: The Latest Solution in Answering the Challenges of Digitizing Education

The use of SIAKAD in academic management at tertiary institutions has been investigated in previous research. While it has been shown to provide significant benefits in improving the efficiency and effectiveness of academic administration, there are still some challenges that need to be addressed, such as technical issues, lack of management support, and the need for training and technical support for SIAKAD users. Therefore, efforts are needed to improve adequate management and technological support in the development and implementation of SIAKAD in higher education institutions. In this article, the importance of revitalizing SIAKAD in facing the challenges of digitizing education is discussed. The current SIAKAD is not enough to face these challenges, so the revitalization of SIAKAD is necessary to accommodate user needs in the digital era. The latest solutions that can be implemented in the revitalization of SIAKAD are also described. These solutions include the use of cloud technology, artificial intelligence, and big data analytics, as well as integration with other systems such as e-learning and mobile apps. Through the revitalization of SIAKAD, higher education institutions can better respond to the challenges of digitizing education. A more effective and efficient SIAKAD can make the academic administration process easier and faster. Moreover, it can also improve the quality of academic services provided to students and lecturers. The article concludes by highlighting the importance of collaborative discussion and action between the management of higher education institutions, lecturers, and staff to improve the benefits of SIAKAD in academic administration and overall academic service quality in higher education institutions

The Impact of Applying ISO Standards Systems on Improving the Quality of the Performance in Higher Educational Institutions in Egypt

Applying ISO 21001:2018 standard ensures that universities have a competitive advantage as well as the achievement of their objectives. This study aims to identify the impact of implementing ISO 21001: 2018 management systems standards on the performance quality of higher education institutions. The study investigates the reasons why private higher education institutions seek ISO standards certificates in general and the specifications of management systems for educational institutions in particular. The study applied a set of statistical testing methods on paired samples as well as independent samples to ensure quality assurance. The study also proposes the required prerequisites that should be considered. The study investigated a hypothesis stating that "there are no statistically significant differences before and after applying the ISO 21001:2018 management systems specification for educational institutions in improving the quality of performance in higher education institutions" which was rejected by conducting an experiment in Future University in Egypt and accepting the alternative hypothesis. The study confirmed the impact of quality which was previously investigated by prior research that has been discussed in this study. The study further presented the need to apply quality based on determined criteria which were not considered in prior studies. Moreover, the study proposed the impact of ISO standards in educational institutions in general and in Egypt in specific. This recommendation is proved by this study to enhance the quality level in educational institutions.

Significance of Information and Communication Technology in Ensuring Quality in Higher Education Institutions

Significance of Information and Communication Technology in Ensuring Quality in Higher Education Institutions

SERVQUAL IN HIGHER EDUCATION INSTITUTIONS

Many researchers use SERVQUAL to measure service quality in higher education institutions (HEI). They believe that students are customers and that higher education institution should exceed their expectations. This article uses a literature review to investigate the causes and effects of that paradigm shift. The findings show many negative impacts on treating students as customers such as degrading students-HEI relationship, diverting the orientation of teaching and learning, and contrasting with academic performance. This article suggests that SERVQUAL should not be used to measure the quality of service in higher education institutions.

Design and Development of Romblon State University Romblon Campus Accreditation Data Warehouse

Accreditation is conducted to assess and upgrade the educational quality of higher education institutions and programs, which requires complete documents for the precise information specification before the expert's review. Therefore, the documents and records of an institution must be effectively preserved to facilitate compliance with accreditation requirements. However, the data generally comes from different sources of various types, unstructured and distributed. This study designed a data warehouse to incorporate all the documents in preparation for college accreditation. The data warehouse was developed in a five-step process, considering the accreditation assessment with an emphasis on academics. Systems Development Life Cycle model was used in the development of the system. The ISO/IEC 25010:2011 standard was used to evaluate the system's acceptability using the eight characteristics. However, only applicable sub-characteristics such as suitability, efficiency, compatibility, usability, reliability, security, and maintainability were applied to evaluate the system. This standard ensures that the system meets the user's preference with the system being satisfied, and the essential features like uploading, viewing, and system maintenance by the administrator, are at their most excellent functional operation. The parameters which were created by the system can be used by other satellite campuses of Romblon State University, as well as other universities applying for accreditation of the Accrediting Agency of Chartered Colleges and Universities in the Philippines (AACCUP).