Quality Management Theory Research Articles

Extensiveness of Heads of Schools Coaching Role on Teachers’ Professional Development in Community Public Secondary Schools in Simanjiro District, Tanzania

This study was conducted to examine the extent to which heads of schools’ coach teachers to improve their professional development in community public secondary schools in Simanjiro District, Tanzania. The study was guided by the theory of Total Quality Management (TQM). The study employed convergent research design under the mixed methods research approach. The target population in this study included teachers of community public secondary schools, heads of schools and the District Secondary Education Officer. The study sample comprised of 73 respondents in which 60 teachers were sampled through stratified and simple random sampling technique. Questionnaires and interview guides were used to collect the required data. The reliability of quantitative instruments was established through Cronbach Alpha. The validity and reliability of qualitative instruments was established through triangulation method. Quantitative data were analysed by using descriptive statistics such as frequencies, means, and percentages and presented in tables with the aid of Statistical Package for Social Science (SPSS) version 23. The qualitative data were analysed by developing themes from research questions and present them in narrative form and direct quotations. The study found out that to a small extent heads of schools perform coaching role since they have inadequate coaching knowledge which is caused by the lack of training, seminars or workshops to heads of schools. The study concluded that the extent heads of schools perform the role of coaching to improve teachers’ professional development is too small. The study recommends that the government should finance both heads of schools and teachers’ trainings and seminars concerning their careers for their professional development.

Implementation Of Management Standards In Improving The Quality Of Academic Services In Elementary School

This research is motivated by the phenomenon of various problems faced by education units, such as lack of competence of principals, teacher linearity, shortage of teachers and education staff, minimal infrastructure and low academic services. Management of education that refers to standard management guidelines is one solution that can be taken in implementing the implementation of education management. The purpose of this study in general is to describe and analyze the implementation of management standards in improving quality academic services at SDN 1 Courts and SD Laboratorium UPI Tasikmalaya City. Specifically, to determine the indicators in the implementation of management standards, including: (1) planning, (2) organizing, (3) implementation, (4) evaluation, (5) problems, (6) solutions. The method used is a descriptive method with a qualitative approach. Data was collected through observation, interviews, and documentation studies. Data analysis was carried out by collecting all information, reducing data, presenting data and drawing conclusions. Theories that support the research are management theory, and integrated quality management theory. The results of the study indicate that in general both elementary schools have implemented education management standards quite effectively, educational units are increasingly competitive, the quality of graduates has improved with quality academic services. In particular, indicators in the implementation of education management are in accordance with applicable standards, including: (1) planning carried out by formulating vision and mission, setting goals and school curriculum; (2) organizing, namely the establishment of an organizational structure, making the division of tasks for educators and education staff, providing infrastructure; (3) program of activities according to procedures; (4) evaluation, namely by conducting program effectiveness, follow-up plans and stakeholder satisfaction levels; (5) problems, including human resources in providing academic services, infrastructure facilities for supporting the academic service process, budget for academic service activities (6) solutions include, human resource problem solutions, budgets and infrastructure. These indicators have been implemented by both elementary schools, but in general they lack a complete procedure, which is not based on the results of problem identification and optimization of academic services, but tends to be based on the judgment of academic service providers in elementary schools.

Procurement Practices and Quality of Food Supplies in Secondary Schools: A Case of Nairobi County, Kenya

This research aimed at determining Procurement Practices on Quality of Food Supplies in Secondary Schools in Nairobi County. Quality of food supplies is a global issue that this study wishes to respond to in Kenyan Secondary schools of Nairobi County. The research was guided by the following objectives: first, to investigate the relationship between e-Procurement and quality of food supplies in secondary schools in Nairobi County. Secondly, to assess the influence of supplier relationship management between suppliers and schools on quality of food supplies. Thirdly, to establish how procurement planning affect quality of food supplies and finally, to evaluate how risk management practices influence quality of food supplies in secondary schools, Nairobi County. The research used mixed method convergent parallel design. This study used total quality management theory and agency theory. The research used mixed method convergent parallel design. The researcher preferred this design since it was used to collect both qualitative and quantitative data, and it provided a better understanding of the research problem as well as build on the strengths of both qualitative and quantitative data. The study adopted a census technique since the population was small. The target population was 32 secondary schools. The study sample was 96 respondents including 32 principals, 32 procurement officers and 32 storekeepers sampled from 32 secondary schools Nairobi County. Data collection was done through interview schedules and questionnaires. Quantitative data was analyzed descriptively through the distribution of frequencies, which have been expressed in means and percentages. The results were achieved using the Statistical Package for Social Sciences (SPSS) program and presented in tables and graphs, while qualitative data was transcribed and translated into themes that support the quantitative findings through a content analysis approach. In its findings, the study revealed that e-Procurement, supplier relationship management, procurement planning, and risk management practices significantly influence quality of food supplies. The study has therefore recommended that in order to enhance quality of food supplies, schools should fully make use of e-procurement, which include e-sourcing, e-tendering and e-advertisement. In addition, there should be proper management of suppliers to ensure that they supply on time and provide quality food supplies. The procurement planning processes should be adhered to in order to ensure that no part of the process is skipped. The risks faced on procurement should be documented and minimized of eliminated. All these will ensure an efficient procurement process. Keywords: E-Procurement, Inspection, Procurement Practices, Quality, Supplier relationship

Looking Outwards and Inwards to Improve Patient Care Quality and Clinical Outcomes in U.S. Hospitals

Keeping a typical U.S. hospital in mind, we draw support from quality management and lean systems theory to empirically test a framework that links variables looking outwards (supplier relationship management), and inwards (internal lean orientation) to patient care quality and two important hospital clinical outcomes—mortality rate and readmission rate. This integrated framework can help U.S. hospitals identify and solve issues—both internal and external, some of which lie outside their current boundaries, with their supply chain partners. Contrary to our expectations, we do not find support for a link between patient care quality and readmission rate; and instead, internal lean orientation is positively associated with the mortality rate for a hospital. We offer plausible explanations and conclude with broader implications of our research for both health care research and practice. KEYWORDS: Supplier relationship management; internal lean orientation; patient care quality; 30-day risk-adjusted mortality rate (RAMR); 30-day risk-adjusted readmission rate (RARR); hospital clinical outcomes

Enhancing Hospital Accreditation Practices: Building and Implementing a Continuous Readiness Model.

Accreditation Canada is moving from a three-to-five-year assessment cycle to a continuous assessment program. As our organization shifted to a culture of continuous readiness, we aimed to develop a model that would support a seamless transition. To develop our model, we completed a literature review, environmental scan and an organizational needs assessment. Grounded in quality management theory, our continuous readiness model includes overarching supporting infrastructure and tasks, tools and initiatives to embed the principles of continuous readiness across the organization. Our model provides organizations with a practical, evidence-informed process to support a state of continuous readiness for accreditation.

Peningkatan Kualitas Pendidikan Sekolah Unggulan dan Perguruan Tinggi

This study examines leading school and college improvement, the research method uses the type of library research, which is a series of activities related to library data collection methods. The results of the study found that to improve the quality of education in schools, various management models and quality improvement strategies could be taken, including Total Quality Management Theory, Organizing Business For Excelency Theory, Four Factor Quality Improvement Models, and Education Quality Improvement through School-Based Management. The strategy to improve the quality of education in schools can be done in the following ways: namely a strategy that emphasizes the results (the output oriented strategy), a strategy that emphasizes the process (the process oriented strategy), and a comprehensive strategy (the comprehensive strategy). As for the challenges in efforts to improve the quality of education in schools, there are many but in essence the inadequate resources of education actors in schools, political will from policy holders and the education policy itself. Some things that must be considered in connection with the strategy to improve the quality of education in universities include Students Who Are Educated, Lecturers as Educators and Teachers, Facilities and Infrastructure

Analisis Aktualisasi Manajemen Peningkatan Mutu Berbasis Madrasah

Islamic education in Indonesia extremely urgent to be examined because citizen of Indonesia are mostly moslem, until it become education progression factor in a country with mostly moslem citizen. The entrance used to collect empirical and actual data in order to critically analyzed quality management theory which is islamic education like madrasah. Madrasah as formal islamic education organization that integrated within national education system in Indonesia needs quality management. Madrasah based quality advance management is a management model that extend bigger autonomy to madrasah, giving flexibility to madrasah, and encourage direct participation from stakeholders to increase the quality of madrasah.

On the issue of determining the quality of industrial services

In this article, the authors, using specific examples, consider the process of determining the quality of industrial services. The starting point is the assertion that improved scientifically based approaches to improving the quality of services will contribute to the construction of efficient industries adapted for the functioning of enterprises in modern conditions. It is shown that when considering the quality of products, we are talking about the properties of a material object, and when considering the quality of a service, we are talking about the characteristics of actions. The proposed author's position makes a certain contribution to the development of the theory of service quality management, allows a deeper understanding of the concept and essence of the quality of production services, and substantiates the directions for creating quality management systems in this area. The authors focus on the possibility of using the results of the study by the management of industrial enterprises in improving management processes and assessing the quality of services received. Based on the results of the study, the conclusion was drawn that the definition of the quality of industrial services is associated with a number of difficulties, since the assessment of quality indicators is largely of an expert nature. For Russia, knowledge of quality management methods for industrial services is especially important because many private companies providing such services, which appeared almost simultaneously, have not yet managed to form a reputation among their consumers that would help them conquer the market. At the same time, the quality management system for industrial services must be designed using the experience of managing the quality of industrial tangible products and taking into account the features characteristic of this field of activity.

Total Quality Management and Invitational Theory

Since the early 1980s there has been growing dissatisfaction around the world, but especially in the USA with existing school practices and procedures that have alienated schools from students and communities. This general dissatisfaction has precipitated the development of alternative education models. These models that have resulted largely from paradigm shifts in how people view the purpose and function of education.

Enhancing the quality and competitiveness of small businesses: A pooled cross-sectional analysis

Compared with large organizations, small businesses have been slower to adopt quality management practices. This study combined the context-free perspective with the contingency theory of quality management to investigate the association between quality management and the quality and operational outcomes of a sample of 231 small businesses that applied for the Baldrige quality excellence award program. Using a pooled cross-sectional design and structural equation modeling, we examined the validity and reliability of the Baldrige model for measuring the quality management practices of small businesses, to determine the relationship between the Baldrige criteria and their impact on quality outcomes. Our analysis confirms the validity and reliability of the Baldrige quality excellence model when used as an assessment tool for improving the performance outcomes and competitiveness of small businesses. Based on the results, leadership was found to be the key determinant of quality outcomes during the application year, with leadership practice scores increasing by 40% over 16 years. This study found that Information analysis and knowledge management only influences Customer focus and satisfaction, but Strategic planning for quality and Management of process quality significantly and positively influence both Customer focus and satisfaction and Quality and operational results. However, the score for Quality and operational results diminishes over time for small businesses. This study provides some effective insights and recommendations for small businesses as well as policymakers looking to support small businesses’ quality and competitiveness, because quality improvements will enhance the stability, profitability, and survivability of small businesses when facing crises like the ongoing COVID-19 pandemic.

Using Explainable Artificial Intelligence to Improve Process Quality: Evidence from Semiconductor Manufacturing

We develop a data-driven decision model to improve process quality in manufacturing. A challenge for traditional methods in quality management is to handle high-dimensional and nonlinear manufacturing data. We address this challenge by adapting explainable artificial intelligence to the context of quality management. Specifically, we propose the use of nonlinear modeling with Shapley additive explanations to infer how a set of production parameters and the process quality of a manufacturing system are related. Thereby, we contribute a measure of process importance based on which manufacturers can prioritize processes for quality improvement. Grounded in quality management theory, our decision model selects improvement actions that target the sources of quality variation. The decision model is validated in a real-world application at a leading manufacturer of high-power semiconductors. Seeking to improve production yield, we apply our decision model to select improvement actions for a transistor chip product. We then conduct a field experiment to confirm the effectiveness of the improvement actions. Compared with the average yield in our sample, the experiment returns a reduction in yield loss of 21.7%. Furthermore, we report on results from a postexperimental rollout of the decision model, which also resulted in significant yield improvements. We demonstrate the operational value of explainable artificial intelligence by showing that critical drivers of process quality can go undiscovered by the use of traditional methods. This paper was accepted by Charles Corbett, operations management.

Application Analysis of Prefabricated Highrise Building Construction

This paper analyzes the application of prefabricated high-rise building construction. Based on the quality of prefabricated buildings, this paper studies the theory and practice of quality management in manufacturing and construction industry at home and abroad. Based on the background of "integration of two modernizations", this paper combs the relevant research results of intelligent information transmission and collaborative management, and makes an in-depth study on the quality problem and improvement mechanism of prefabricated buildings as the core problem. This paper analyzes the performance and causes of quality problems in the construction process of prefabricated buildings by using arrangement diagram method and 4M1E method. This paper puts forward the quality problem improvement mechanism from four aspects: organization, culture, process control, technical guarantee and information collaborative management.

TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH CARE ORGANIZATIONS: PERCEPTION OF HEALTH CARE PROVIDERS

Turkey has experienced a substantial development in Total Quality Management (TQM), measurement, and monitoring of hospitals. Ministry of Health has developed the Quality Standards in Healthcare (QSH) in order to adapt to international quality standards of health care to the health care services as a result of long research and experience. This study aimed to determine the effects of QSH applied in a public hospital on the quality performance of the organization. The researchers used a performance measurement model to measure the impact of the recently developed QSH on the quality performance and organizational excellence of a 320-bed public hospital in a developing country. Successful applying of TQM in hospitals requires the involvement and commitment of all health care providers. The study was carried out in an attempt to explore the attitude of health care providers applying TQM practices on hospital performance in a general public hospital. We collected data from 302 healthcare providers. We used a structured questionnaire to collect data. The study was based on total quality management theory and Kanji's Business Excellence (KBEM) model. The study used a 10-point Likert-type scale. The Structural Equation Model (SEM) was used to test whether the data obtained from the participants supported the model. The variable mean scores and path coefficients were calculated. The data were collected in five different periods between July 2017 and January 2019. The results of the study showed that the average attitudes of nurses, physicians, and administrative staff about the factors of hospital quality performance differed from the attitudes of technical staff. The study results reflected some strong areas, notably leadership, customer/patient satisfaction, quality management process, measurement, and organizational excellence. The results indicated that the hospital organization was mainly based on institutional excellence, quality improvement and patient safety, leadership and management performance, patient satisfaction and institutional learning, corporate ethical performance. The results also identified opportunities for improvement in QSH standards for human resource management and the absence of standards that address existing issues in organizations with organizational structures.
 
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Quality Management of Learning in An Effort to Improve Students' Learning Achievement in Open High School

This research is motivated by the existence of an interesting phenomenon in the quality management of learning in open high school . M engacu on learning outcomes based on the value Exams (US) on the open schools there are differences yan significant value. The School Examination (US) scores obtained by Open High School students are generally lower than the School Examination (US) scores of regular High School students. It became an Indic ator be l um optimal quality of learning developed by the manager of SMA Open. The focus of this research is the management of the quality of learning in an effort to improve student achievement at the Open High School . This research is a kind of qualitative research with descriptive method which was conducted at Sukasari Open High School, Purwakarta Regency and East Telukjambe Open High School, Karawang Regency . Data collection techniques combine field observations, interviews and documentation studies. The grand theory of this research uses the quality management theory of Edward W. Deming . Inductive data analysis resulted in some conclusions, namely: in umu m management of the quality of learning in an effort to improve student achievement in the Sukasari Open High School, Purwakarta Regency and the East Telukjambe Open High School, Karawang Regency, it has not run optimally. In particular: (1) Planning ( Plan ) for the quality of learning in improving student achievement has been successfully implemented with its own characteristics and uniqueness; (2) Implementation ( Do ) of learning quality in improving the learning achievement of Open High School students using tutors as the spearhead of the implementation of quality learning carried out in each Learning Activity Place (TKB) ; (3) Control, Supervision, Evaluation and Revision ( Check ) the quality of learning in improving the learning achievement of Open High School students is carried out simultaneously with the implementation stages ; (4) T ahapan follow-up management of the quality of learning in improving student achievement SMA Open has been done; (5) The factors supporting and learning quality management in improving learning achievement in high school Open school come from both internal and from the external school ; and (6) Future solutions and improvements that can be made in the management of learning quality in improving the learning achievement of Open High School students include introducing and cultivating a culture of quality in each school.

Corporate Environmental Disclosure Quality and Impression Management Theory in Nigeria

Corporate environmental disclosure acts as a means of providing environmental information to fulfill firms’ accountability relationship with stakeholders and to express firm’s environmental awareness. However, the level of environmental disclosure by Nigerian firms is still low and the relationship with actual environmental performance is still inclusive. This study examines this phenomenon using the impression management theory. The theory asserts that firms provide environmental information as an attempt to control the impression of the public and the stakeholders. The sample of the study comprises of firms listed on the Nigerian stock exchange as at 31 st December, 2020. GRI disclosure index is used in collecting environmental disclosure data from the annual reports of the sampled firms. The environmental performance (EP) data was collected from the ministry of environment website. The result of this study reveals that EP does not have any influence on companies’ disclosure of environmental information. The result of the study provides motivation for the NSE to review all existing CSR reporting framework so as to provide a guidance to firms to prepare a more objective voluntary environmental disclosure.

TQM, employee outcomes and performance: the contingency effect of environmental uncertainty

PurposeThe purpose of this study is to investigate the relationship between total quality management (TQM), employee outcomes and performance. Moreover, how environmental uncertainty (EU) influences the relationship between employee outcomes and performance is regarded in the context of automobile part manufacturing and suppliers of Iran. Four theories namely resource-based view theory, ability, motivation, opportunity framework, contingency theory and quality management theory have been adopted in this research.Design/methodology/approachA research project is conducted in 191 automobile part manufacturing and suppliers plants using the questionnaire method. Confirmatory factor analysis is applied to assess the reliability and validity of the measurement instrument. The correlations between latent constructs are examined through partial least squares method.FindingsThe results show positive relationship between TQM, employee outcome and performance. The EU also moderates the relationship between employee outcome and performance.Research limitations/implicationsIt is recommended that some contextual factors such as culture be noticed in future research studies. Data were collected from Iranian automobile part manufacturing and suppliers plants, which may limit the generalization of results to other organizations in other countries.Practical implicationsIn this paper, some beneficial insights are addressed to assist managers in recognizing the organizational problems, which weaken implementing TQM, employee outcomes and the effect of EU on organizations.Social implicationsBy improving the quality of management practices and employee outcomes, the society gains benefits such as customer satisfaction.Originality/valueThis study contributes to the TQM advance and human resource management literature and provides better foundations for employee outcomes improvement through TQM practices in the Middle East. By investigating the effect of EU, this study fills the current gap in this field.

DEVELOPMENT OF A STRATEGIC MANAGEMENT SYSTEM IN GREEK PUBLIC SCHOOLS

The New Public Management, as a philosophy, focuses on providing more quality service to the citizen by delivering it to "the customer", a concept derived from the theory of Total Quality Management. Besides, it contributes to optimizing the decision-making process by linking costs - benefits and taking into account emerging efficiencies, as well as achieving predetermined results - objectives set in specific time frames. Concepts such as indicators, performance, evaluation, due to misuse and mistakes made at the political level in previous years, cause reactions to the educational community, which is distrustful of political leadership and shows the majority is reluctant to participate in processes that their outcome could be interpreted as perceived by the superior authority. There is no doubt that education has the most important contribution to the improvement of human capital from birth to university studies. The Greek Ministry of Interior is responsible for the supervision over decentralized administrations and local authorities (municipalities and regions), coordination and organization of recourse to the popular verdict (elections, referendums), legislation on Greek citizenship and expatriates, and legislation on registers, registries and demographics. So, it can be considered as the main stakeholder for Public Management issues. With a series of Legislation, the roadmap seems to be set. Recently, by the Greek Law 4692/2020, some of the basic concepts of Management are institutionalized, such as the process of planning and evaluation (internal and external) the school unit and Teachers evaluation are being defined.
 
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Innovative Application of Quality Management Method in Le Engineering Construction Process with the Computer-Aided

As our country’s pillar industry and strategic industry, the healthy development of the building industry directly affects China’s national economy. From the perspective of building practice, China’s construction enterprises carry out engineering management based on the traditional “person governance” management method, which makes the quality of construction engineering always at a low level. Even in the LE project, the “tofu” building has appeared. Thus it puts forward higher requirements to building construction enterprises, urging them to study scientific quality management theories and methods and put them into use, to improve the quality of construction management level and then build more high-quality buildings. This paper briefly analyzes the present situation of LE construction quality management, and mainly expounds the application of quality management methods with the computer-aided in LE engineering construction, so that LE engineering construction enterprises can improve quality management efficiency and achieve sustainable and healthy development of construction engineering industry.

Research on Big Data Theory and Trend of Quality Management in Automobile Industry

As a typical manufacturing industry, the automobile industry has high requirements for quality management. Today, with the rapid development of information technology, it is important to consider the characteristics of quality management in the industry and the whole life cycle of automobile products. Based on this perspective, an evaluation index system of quality management data and a big data platform of quality management for the automobile industry were established. This research has guiding significance for governments to serve the development of the automobile industry and for enterprises to improve their quality capability.

Обеспечение качества, надёжности и безопасности верхнего строения пути на железнодорожном транспорте

The article deals with the problems of quality management, reliability and safety at railway transport infrastructure facilities, from the standpoint of quality management and reliability theory, to ensure the quality and safety of transport services for the consumer. A method for managing the quality and safety of the upper structure of the track is proposed based on monitoring the fiow of failures and recoveries, using an automated system for accounting and analyzing the reliability of transport infrastructure facilities. An example of the implementation of the developed methods on Aksakov track Kuibyshev infrastructure Directorate of JSC «Russian Railways», which leads to the improvement of the quality and reliability of freight and passenger rail services to the consumer on the track.