Quality Management System Of Education Research Articles

Improving the risk management process in quality management systems of higher education

The purpose of this paper is to improve the risk management process in the quality management system of higher education, taking into account the hazardous factors that increase the probability of occurrence and severity of consequences of undesirable events, as well as favorable factors that reduce the probability of occurrence and severity of consequences of hazardous events. The basis of risk management in the quality management systems of higher education institutions is the “Bowtie” method, which involves six main steps of identifying inconsistency, determining the impact of hazardous and favorable factors according to the impact group, ranking hazardous and favorable factors, calculating risk, substantiating precautionary measures and checking calculations. To rank hazardous and favorable factors, the authors used the “Decision Making Trial and Evaluation” method (hereinafter—DE-MATEL), which is based on paired comparison and decision-making tools based on graph theory. An improved process is proposed for risk assessment, which differs from the known ones by the presence of the identification of the cause-and-effect relationship “hazard (inconsistency)-hazardous event-consequences”, identification of hazardous and favorable factors of the internal and external environment that affect the probability and/or the degree of severity of a hazardous event—the appearance of an inconsistency, which is carried out after the inconsistency has been determined; determination of causal hazardous and favorable factors by an acceptable method. Registers of inconsistencies (hazards), hazardous and favorable factors have been developed and proposed based on the requirements for accreditation of educational programs and the international standard ISO 9001:2015, which will allow, based on a risk-oriented approach, to provide a basis for setting the goals of a higher education institution under martial law in order to guarantee effective implementation of the mission and strategy. They are proposed for decision-making in the quality management systems of educational organizations on the substantiation of precautionary or corrective measures based on ranking the risks from identified inconsistencies, which are determined taking into account the impact of the entire set of identified significant hazardous and favorable factors. The value of this paper is to improve the quality risk management process in educational organizations, taking into account the impact of hazardous and favorable factors, and to develop an appropriate step-by-step algorithm of actions and a risk assessment form.

Quality in education - foundation for sustaining competitiveness

The undertaking of this study was justified by the undeniable need for the enhancement of knowledge concerning the current status and future evolution of the quality standards in our education system. Its current performance underscores the necessity for the implementation of teaching methodologies that facilitate learning based on technological innovations. Additionally, the study explores perspectives for the improvement and enhancement of teacher development programs, coupled with considerations of meritocracy and salary improvement. The overarching objective of this research is to illustrate the correlation between the quality of Brazilian education and the structural maintenance of competitiveness among Brazilian enterprises. It is asserted that without this quality, it is not feasible for Brazil to sustain its competitiveness in the current global business landscape. This research clearly highlights the urgent need for our education system to accelerate the implementation and use of technological resources and modern teaching techniques. The implementation of an Integrated Quality Management System in Education is crucial to achieving a positive leap in quality, thereby providing positive impacts on the performance of teachers, future generations, society, and the trinity of quality, productivity, and competitiveness.

Quality management system in vocational education of the Republic of Belarus: Improvement strategy

Introduction. In contemporary sociocultural conditions of the state and society development, the opinions about education quality among employers, teachers, students, parents and education authorities are polar opposite. This leads to a peculiar goal-setting crisis in strategies and programmes for the development of vocational education. The contradiction between the declaration of goals in the field of quality of education in strategic programme documents and the attempt to achieve them exclusively through the control function determines the need to improve the quality management system of vocational education in the Republic of Belarus in modern conditions.Aim. The present research aims to theoretically justify and develop the strategy for improving the quality management system of vocational education in the Republic of Belarus in contemporary conditions.Methodology and research methods. The methodological framework is based on the provisions of the holistic approach to examine the problem of ensuring the quality of labour force training from all angles, to determine the techniques of forecasting and planning the development of the vocational education system holistically. A comprehensive study of quality management in vocational education was carried out using the methods of scientific and methodological literature analysis, international practice, including the European model for quality assurance of vocational education and training, national and sectoral development programmes, survey methods (questionnaires, interviews) and foresight sessions with the participation of educational institution representatives, employers and sectoral government bodies. To achieve the goal of the study, an analysis of the existing system for ensuring the quality of vocational education was performed through a survey by the following groups: 17 representatives of Republican Institute for Vocational Education (hereinafter referred to as RIPO) and the Ministry of Education, 21 representatives of the head education departments of regional executive committees, under whose subordination the surveyed colleges operate. Apart from that among the participants were 532 heads of 266 educational institutions implementing educational programmes of vocational and secondary special education (hereinafter referred to as the college). In addition, 75 representatives of the mechanical engineering, construction, and agriculture sectors took part in the foresight sessions. The results of the survey and foresight sessions became a source of information for developing the structure and content of a strategy for improving the quality management system of vocational education in the Republic of Belarus.Results. In the course of the research, the determinants of improving quality management system of vocational education were identified: established practice for ensuring the quality of vocational education, expressed exclusively by the functions of monitoring the implementation of state requirements of educational institutions and specialities inspected during accreditation every five years; lack of criteria and indicators absence in college development plans that would allow determining the effectiveness of educational activities taking into account the requirements of the state, as well as the future expectations of employers and students from various target groups (school graduates, adults, people with disabilities); diversity in the goal setting of participants in educational relations and ideas about the quality of education. The strategy for quality management improvement of vocational education, including a set of criteria and indicators of the quality of vocational education in the context of its modernisation, was theoretically substantiated and developed.Scientific novelty. Empirically, the fundamental ideas of a holistic approach to the quality of professional education management in the context of its modernisation was identified and articulated. The provisions of the system-activity approach were supplemented with a motivational, value-based and semantic component in relation to the participants in educational relations activities in the process of modelling and implementing an integral quality management system for professional education. A set of indicators was developed and decomposed into criteria and indicators of the quality of vocational education.Practical significance. The developed methodological foundations and strategy for improving the quality management system of vocational education including a set of criteria and indicators will be used by the Ministry of Education and regional education authorities in the process of collecting and processing data on the effectiveness of educational activities of vocational education institutions of the Republic of Belarus in real time. The further application of the developed approaches will facilitate the adoption of management decision-making to ensure and guarantee the vocational education quality at the levels of educational institutions, local and republican government bodies, taking into account students’ and employers’ expectations.

Education quality management system at a technical university

Education quality management system at a technical university

К вопросу о путях обеспечения качества юридического образования России в 21 веке

The subject of research in this article are the features and patterns of ensuring the quality of education in national research universities, as well as the role of legal regulation in ensuring the formation of an education quality management system in national research universities. The purpose of the study is to consider the patterns of education quality assurance at national research universities, as well as the role of legal regulation in ensuring the formation of an education quality management system at national research universities. Among the research methods that were used in this study include: functional analysis, factor analysis, system analysis. At the same time, system analysis was used to analyze the quality management system at national research universities, functional analysis was used to analyze the functioning of education quality management systems at national research universities. Factor analysis was used to analyze the factors influencing the functioning of the education quality management system in national research universities.
 In the course of the study, it was found that some national research universities, when switching to their own standards in the field of higher education, did not bother about the need to implement an effective quality management system for education, but perceived the right to teach students according to their own standards, as an opportunity to do what we want in the field of higher education, which naturally does not contribute to improving the quality of education and may violate the rights of students. To prevent this kind of thing, it is proposed to develop a concept of legal education in Russia, including effective mechanisms for checking the quality of legal education, which is organized by professional associations in a particular area of professional activity, as well as ways to improve the legal regulation of public relations in the field of quality of legal education.

INFORMATION AND ANALYTICAL SUPPORT OF THE EDUCATION QUALITY MANAGEMENT SYSTEM

The article analyzes the problem of informational and analytical provision of the education quality management system. The purpose of the article is to determine the role of modern information technologies in the process of improvement and modernization of the educational system. The components of the information system of quality management, which is defined as a set of interconnected or interacting elements of the organization for the development of policies and goals, as well as processes for achieving goals in the field of education quality, have been studied. It is proven that the formalized information system of education quality management creates a basis for planning, implementation, monitoring and improvement of education quality management activities.

Students’ Individual Educational Trajectories as a Condition for High-Quality University Education

The article studies the contexts in which the students’ individual educational trajectories are of particular importance. There are introduced and specifi ed the following concepts: individualization in education, individual educational program, educational order, self-competencies. Nowadays, the category of self-competencies is only beginning to be discussed among education researchers. Thus, the authors propose its conceptual structure and defi nitions. Analyzing the special literature and university cases presented within the project «Scientifi c and Methodological Support for the Development of a Quality Management System in Higher Education in the Context of the COVID-19 Coronavirus Infection and after It» (2021), the authors show which universities are making substantive and organizational changes in their educational activities, so that individualization becomes possible. Based on this, the article distinguishes environmental, tutor and mixed types of initiating individualization. When comparing the practices of universities presented within the project above, the authors identifi ed the main stages and features of the HEI’s transition to one or another model of individualization and the formation of students’ individual educational trajectories. The article shows that such trajectories and the principles of individualization are usually introduced due to a number of organizational and managerial conditions related to digitalization, personnel policy, restructuring of educational programs, etc. We conclude that these conditions made it possible to implement the practice of individualization in universities. Based on the analysis carried out, there can already be fi xed certain general results and eff ects that have arisen as a result of implementing such practices.

HIGHER EDUCATION QUALITY MANAGEMENT IN EUROPEAN INTEGRATION CONTEXT

The article focuses on the generalization of the practical experience of implementing of internal and external strategies for higher education quality in European integration context, the development of screening monitoring components to assure effective management in strategic planning of higher education adaptation processes.
 The article focuses on the importance of European integration processes in the modernization of the higher education quality management system through the implementation of European standards of competitive professional`s training. Furthermore, higher education quality management is the basis for reformatting higher education institutions into competitive educational and scientific centers with powerful personnel potential, modernized material and technical basis, scientific research at high level, involved in the international educational and scientific community.
 Essentially it is scientists’ conformity in ensuring the higher education quality management model – management via the system of monitoring screenings, focus on the consumer of educational services over demand on the labor market and standardized systems for assessing the higher education institution's activities, clear performance analysis criteria, a systematic approach to achieve given goals and objectives.
 It is proved that the application of screening monitoring in internal and external strategies for assuring the higher education quality will identify the difficulties and prospects for the educational institution development, will be a prerequisite for improving the educational services quality; will contribute to the predictability of the transformation processes of the educational institution with a focus on the qualitative implementation of educational programs in accordance with European standards of competitive professional`s training.

Research on the Quality Management System of Classroom Teaching in Higher Vocational Education

The construction and performance of classroom teaching quality management system are effective means to ensure the achievement of higher vocational education curriculum goals. Taking the “Analytical Chemistry” course of food quality and safety major as an example, the problems existing in the process of classroom teaching quality management are analyzed. Using literature research method, survey research method, case study method and practical training practice method, etc., the influence of teaching objectives, teaching design, teaching content, teaching methods, teaching evaluation and other factors on the quality of classroom teaching was studied. Based on student-centered, achievement-oriented and continuous improvement as the core, the classroom teaching quality management system of higher vocational education is constructed. The research results have guiding significance and demonstration role for the construction of high-efficiency classroom teaching quality management system in higher vocational colleges.

Quality Management System in Education: Application of Quality Management Models in Educational Organization—Case Study from the Slovak Republic

The main mission of the internal quality system in educational institutions is to develop the importance of quality in all processes, create suitable conditions for increasing the loyalty and professional development of faculty staff, continually improve student satisfaction, and achieve recognition of educational institutions in the eyes of the public. In the Introduction, this paper covers the current state of the field of quality assurance of higher education in Slovakia. Quality management models that can be used appropriately and effectively in university conditions are identified in the next section. The aim of this overview section was to summarize the advantages and disadvantages resulting from the implementation of quality management models. The paper also includes a case study in which selected models of quality management implemented at a private university in Slovakia are described, especially the process model ISO 9001 and the common assessment framework (CAF) model. The self-assessment within the CAF model was carried out by a questionnaire survey; the obtained data were assessed by classical CAF scoring. The aim of the self-assessment was to identify problem areas and opportunities for improvement and to propose corrective actions. The specifics of the implementation of quality management models at a private university and the benefits resulting from the application are also been defined at the end of the article.

Improvements in climate and satisfaction after implementing a quality management system in education

The overall aim of this study is to evaluate the impact of applying ISO:9001 on the school climate and satisfaction in schools. This was done by using a Likert-type evaluation instrument consisting of 21 items with an excellent reliability score for the general scale (Cronbach α = 0.955) and specifically for the school climate dimension (α = 0.969) and school satisfaction (α = 0.927). The instrument was applied to a sample of 2189 subjects (1881 teachers and 308 members of the school management team) at 85 schools in Spain where ISO:9001 has been implemented for at least 3 years. The results show that implementation of this QMS has generally had a medium level impact on school climate and on satisfaction among the teachers, students, and families at the schools in the sample. Moreover, descriptive and differential analyses have been carried out to identify any significant differences in the impact of implementing the QMS on improvements in the two dimensions as a function of the position, gender, seniority at the school, ownership, and size of the school, and length of time with the QMS implemented there. In addition, other analyses were carried out using single-variant general linear models that revealed an effect of interaction between the variables of position and age. Furthermore, cluster analyses were also performed to identify three teacher and management profiles attending to the levels of improvement brought about from implanting the QMS on the dimensions under study.

Implementation of the approaches of the "Lean region" in the development of the system for assessing the quality of education of the Khanty-Mansi autonomous okrug – Ugra

Introduction. Leather-made technologies are becoming increasingly distributed not only in the production sector of Russian enterprises, but also in the system of state and municipal management, proving their effectiveness and effectiveness. The article is attempted to summarize the idea of ​​the implementation of leaning production in the regional management system and the rationale for the integrated system of "leaning" management on the example of an education quality assessment system of the Khanty-Mansi Autonomous okrug Ugra.
 The purpose: is to analyze the implementation of the concept of a "lean region" in the quality management system of education of the of the Khanty-Mansi Autonomous okrug Ugra.
 Methods: The article uses such general scientific research methods as a generalization, analysis and synthesis, concretization.
 The results are determined by the main directions for the implementation of the concept of "leaning region" in the system of government quality management of the provision of services of the social sphere. The regional methodology for a comprehensive assessment of the quality of educational results of students of the Khanty-Mansi Autonomous okrug Ugra is analyzed from the position of the implementation of the proceeding principles identified at theoretical stage.
 The conclusions by the author substantiates the need for a comprehensive approach to the implementation of leaning technologies into the system of social services quality management, including such components such as an increase in the rate of information processing, eliminating a number of "typical" losses, management on the principles of "continuous improvement systems", as well as the development of "foresight systems.

ISO Standards as a Quality Assurance Mechanism in Higher Education

This article examines and analyses the use of ISO international standards to assure the quality of higher education. It identifies the specifics of the ISO international quality management system in higher education. It makes a comparative analysis of basic principles of ESG, ISO 9001:2015 and ISO 21001 and determines that ISO 9001 standards are general in nature, they do not offer any specific model of the quality assurance management system and provide an organization with the freedom to create its own industry-specific quality assurance system meeting the requirements of the general management system. Therefore, these standards should be used to develop and establish the quality assurance system in higher education. It is stated that ISO 21001 Educational Organizations – Management Systems for Educational Organizations, specially developed for the educational industry, includes the methodological framework to create the effective management system for educational institutions and provides additional mechanisms for the ESG efficient implementation and development. The application of ISO standards in higher education will help improve the quality of rendered services, increase the competitive ability of higher education institutions and stimulate the development of innovative society in the global perspective.

Problematic Factors on Students’ Learning in Higher Education

It is quite important to know and analysis the problems and gaps in students’ learning to operate quality management system in higher education. In order to determine the problematic factors in students’ learning in higher education, a long-term survey was conducted among university students and they were asked an open-ended question. Content analysis was used on students’ reflections about the problematic factors of their own learning. At the end of the content analysis, twelve main problematic issues about students’ learning were determined. After analysing the reflections of higher education students, it was found that there were 141 problematic statements reflected about the issues that create problems on their learning and affect them negatively. Based on these statements totally 12 main-themes and 18 sub-themes were determined. When the main themes that emerged are examined, it is seen that they can be divided into two main groups. While the first four main problematic themes are related to the institutional dimension, the remaining eight themes consist of issues arising from the individual characteristics of the students. The most important problematic factor in students’ learning in higher education is related to qualifications and behaviours of lecturers.

A Study on the Perceptions and Demands Survey for the Establishment of a Data-Driven Education Quality Management System: Focusing on W University

본 연구의 목적은 데이터 기반 교육 질 관리 체제 수립을 위해 대학 구성원 및 전문가대상으로 인식조사를 실시하고 대학 내 구성원의 요구도를 분석하여 함의를 도출하는 데 있다. 이를 위해 W대학 교직원과 데이터 기반 교육 질 관리 실무를 담당하는 전문가들을 대상으로 인식조사를 실시하였으며, 순위응답분석, 중요도-수행도 등을 분석하였다. 분석 결과, W대학 구성원과 전문가들은 ‘대학 구성원의 이해, 협조 및 참여’를 중요하게 인식하였으며, ‘부서 목표 설정’과 ‘데이터 분석 결과 공유플랫폼 마련’의 우선순위에서는 차이를 나타냈다. 대학 구성원의 과업별 요구도를 분석하여, 시스템 구축, 데이터 수집 및 분석 연구, 적용/환류, 정책연구 측면에서 과업의 중요도는 높으나 수행도가 낮은 집중영역 및 중요도, 수행도가 모두 높은 유지영역의 과업을 도출하였다. 본 연구는 데이터 기반 교육 질 관리의 성공적인 활동이 대학 경쟁력 강화에 필수적임을 인식하고 질 관리 활동을 내실 있게 수행할 수 있는 방향성을 제시하였다는 데 의의가 있다.

Methods for Modelling the Process of Training Future Teachers in the Context of Implementing a Quality Management System in Higher Education Institutions

The purpose of the article is to identify and reveal different approaches to the concept of teaching future teachers quality teaching based on the analysis of Ukrainian and foreign studies. The leading methods of research of this issue are methods of analysis, deduction and induction, comparison and generalisation, which will help to distinguish the signs, comprehensively study the professional competencies, skills that make up the personality of future teachers in higher education institutions, demonstrating aspects and methods of actual development of pedagogical competencies and qualities of students based on the development of the higher education system and its quality. The article reveals and demonstrates the problem of preparing future teachers for pedagogical interaction and high-quality teaching through scientific generalisation of theoretical and practical foundations, methodological development of the effectiveness of methods; describes the educational and methodological support for information training of students and teachers; substantiates the processes of modernisation in the education system, which are systematically studied; states ideas for improving the content of the educational process and training of future teachers based on the use of innovative technologies during training; systematises the methodology for modelling the quality management system of education in higher educational institutions. The materials of our article are of practical and theoretical value for students, future teachers, teachers who want to improve the level of their professional qualifications, promote productive development in pedagogical activities, and for scientists and educational figures who study the qualitative implementation of the quality management system of education in the pedagogical sphere.

INFORMATION EDUCATIONAL ENVIRONMENT OF SECONDARY SCHOOL AND ITS ROLE IN GOVERNING THE QUALITY OF EDUCATION

This scientific article considers the content developed in the directions indicated on this topic. These areas include: the concept of quality of education; methods of assessing the quality of education; unity of training systems and quality of training; forms and methods of effective interaction of secondary and higher education to achieve the fundamentalization of education and its quality; information technology, mechanism for monitoring and quality management of knowledge; education quality management system. and so on. It should be noted that a large part of recent research is focused on the quality of education in higher education, while the study of secondary education is small, and also consider aspects of the quality of information system information system

ОЦЕНИВАНИЕ РИСКОВ СИСТЕМЫ КАЧЕСТВА ДОПОЛНИТЕЛЬНОГО ПРОФЕССИОНАЛЬНОГО ОБРАЗОВАНИЯ ВЫСШЕГО УЧЕБНОГО ЗАВЕДЕНИЯ

The article discusses the basics of risk assessment of educational processes of the quality management system of additional professional education (QMS APE) of a higher educational institution. The approaches to assessing the risks of educational processes in the context of risk-oriented thinking in the management of the QMS of the university are analyzed. The modular-hierarchical structure of educational risks is determined, correlated with the totality of interrelated and interacting processes of the QMS of APE. The expediency of applying tools and technologies of statistical justi cation to the assessment of risks arising from the management of educational processes is substantiated. A procedure for assessing educational risks based on the rank method is proposed, which allows not only to identify threats arising as a result of process management, but also to form a generalized assessment of their impact on the functioning of the QMS as a whole. The adaptation of the proposed approach to risk assessment of QMS APE processes is considered on the example of the «Recruitment» subprocess. The expediency of using the proposed approach to risk assessment in relation to the QMS processes of a higher educational institution is argued.

Motivational program-targeted management of education quality: from model to implementation

The article discusses the main aspects of the development of a methodology for the formation of an education quality management system: motivating monitoring of education management bodies, a model for analyzing data on the education management system, and a single federal personnel reserve of education system leaders. The developed methodology is based on a model of motivational program-targeted management of the quality of education. The system of motivational program-targeted management is the result of the development and integration of global areas of world management science - rationalistic and behavioral. The motivational component made it possible to enrich the traditional model of the management cycle with socio-psychological principles of motivational management and structure the management cycle based on methods and mechanisms of motivational management, which is reflected in the results of the model implementation.

ISO 9001:2008 Quality Management System In Education

Society has very high hopes for education. With education, people hope to have a better life. Agae education is able to meet the great expectations of society, the world of education requires quality assurance to maintain the results of the implementation of education. Quality assurance in education will direct the world of education to achieve educational goals. Educational institutions are expected to be able to produce Indonesian Human Resources who are competent in their fields. Human Resources who have superior competence will bring the Indonesian nation to become a developed and great nation. Education quality assurance with the ISO 9001:2008 Quality Management System is expected to be able to maintain the quality and improve the quality of education. Increasing the quality of education will improve the quality of educational products.