Improvement Of Quality Management System Research Articles

The Performance and Qualitative Evaluation of Scientific Work at Research Universities: A Focus on the Types of University and Research

The successful implementation of scientific research is one of the key factors for sustainable development, including the development of tertiary education. A leading or “world-class university”, today, transfers knowledge to innovation, bearing the concept of “academic excellence”, and features of “research” and “entrepreneurial” universities highly match the SDGs. This article presents an analysis for scientific quality-assessing indicators at research universities. It also studies university science models in different countries, the features of university types—engineering (technical or technological) and comprehensive (multidisciplinary)—and the arising problems with their possible solutions for university science on the whole. The authors suggested a composition of indicators for assessing the quality of the fundamental scientific research and engineering project results and the performances of universities’ specialized scientific units. The respondents of the survey weighed the significance of the indicators. The research used methods of analysis, brainstorming, Ishikawa diagram building, and a survey of specialists. The results obtained can be useful for the improvement of quality management systems (QMSs) at research universities. Some implications of this study could be extended to improve QMS and management processes of specialized scientific organizations that belong to the state, business, and non-profit sectors of science.

Grading evaluation of non-API OCTG quality level based on working conditions

The non-API standard series of oil country tubular goods (OCTG) have been developed rapidly to meet the increasing demand of the oil and gas fields, while the frequent accidents of non-API OCTG still occur due to the lack of a perfect quality management system. In this paper, the main types, service conditions, and the current status of quality evaluation technology of non-API OCTG at home and abroad were introduced. For the quality problems of non-API OCTG during the domestic application, the needs of the industry development needs and continuous improvement of quality management system were taken into consideration. Based on the working conditions, the quantitative evaluation method of quality grading was built by the grading idea represented by capability maturity model integration (CMMI) based on the field working conditions. And an evaluation method, including process maturity level, items, indexes and procedures, was proposed and verified. The results showed that the average value and level of quantitative evaluation results of quality grading were 81.5 and C, respectively, which was in good accordance with the current status of non-API product management. The evaluation method is more quantitative and targeted, which would provide for the completeness of the non-API product quality management system with methodological support and theoretical reference.

Internal Reasons for the Low Efficiency of QMS in many Kazakhstanis Enterprises

The article presents the results of a comprehensive analysis of the information of domestic authors, as well as prominent scientists and experts from far and near abroad in the field of studying the problems of the influence of internal environment factors on the effectiveness of life, self-support and improvement of quality management systems (QMS) and total quality management (TQM) of companies and firms certified according to the criteria of international standards ISO 9000 series. A general global trend of a sharp decrease in customer interest in QMS and TQM certification to ISO requirements in all areas of production and services has been established over the past 10 years, including in the Republic of Kazakhstan. Thus, the number of certified enterprises of all levels according to ISO in the country today compared to the year 2010 has decreased three times. The authors believe that the solution to the problem of improving the efficiency of the QMS and TQM lies in the permanent improvement of the corporate culture of the personnel of the enterprise by the top management based on the transformation of their mentality through the development of the principles of leadership, process approach, job improvement, staff involvement and management of employee relations.

60th National Congress of the Hungarian Society of Laboratory Medicine

B SE3.3 b Experiences of COVID-19 patients' viscoelastometry testing and case reports Reger B., Schrick D., Molnar T., Tokes-Fuzesi M. Dept. of Laboratory Medicine, Dept. of Anaesthesiology and Intensive Therapy, University of Pecs, Pecs, Hungary COVID-19 is commonly associated with macro- and microvascular thrombosis and endotheliopathy. In terms of significance, we compared our results with CT scores and other laboratory parameters of patients, and the effect of certain diseases (e.g., diabetes, cardiovascular disease, kidney disease, hypertension) was examined on the outcome of COVID-19 disease. For patients who were not hospitalized (42% of all examined patients) the median data were: age: 60 years, paraprotein: 1.05 g/L, lambda: 8.02 mg/L, kappa: 9.7 mg/L. For hospitalized patients (the remaining 58%): median age: 66 years, paraprotein: 4.9 g/L, lambda: 18.8 mg/L, kappa: 48.85 mg/L. 42% of the latter group were administered to intensive care (paraprotein: 4.65 g/L, lambda: 16.85 mg/L, kappa: 48.85 mg/L). 16% of all patients died because of a relapse or their disease transformed to leukaemia or they were directly after transplantation. SY2.5-8 Lunch symposium - Roche Hungary LS4.1-3 B Poster Presentations b Poster section - Analytics PS1.1-8 Poster section - Analytics and Case reports PS2.1-7 Poster section - COVID 19 PS3.1-8 Poster section - Hematology PS4.1-8 B Author index b B PL.1 b The HUNGARIAN JENDRASSIK-award lecture Fifteen years of experience in medical laboratory accr... Liszt F. Department of Laboratory Medicine, University of Pecs, Pecs, Hungary One and key of the priorities in laboratory medicine is improvement of quality management system for patient safety. [Extracted from the article] Copyright of Clinical Chemistry & Laboratory Medicine is the property of De Gruyter and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

A Study on the Improvement of Quality Management System to Improve Weapon System Performance

A Study on the Improvement of Quality Management System to Improve Weapon System Performance

Strengthening the clinical laboratory workforce in Cambodia: a case study of a mixed-method in-service training program to improve laboratory quality management system oversight

BackgroundLaboratory diagnostic testing service delivery and compliance with international standards for laboratory quality are directly influenced by laboratory workforce competency. Many hospital laboratories in constrained resource settings such as Cambodia struggle to cope with the training needs of laboratory professionals in an environment of competing healthcare development priorities. Resource-limited countries need an adaptable and effective approach to provide laboratory professionals with job-specific quality oversight training to ensure the accuracy, timeliness, and reliability of diagnostic services.Case presentationHere, we describe the results of an in-service training and mentoring program conducted with the Cambodia Ministry of Health at 12 tertiary-level hospital laboratories to drive improvements in laboratory quality management systems toward ISO 15189 accreditation, which demonstrated significant progress between baseline and outcome audits in a concurrent study. This case study describes the program, and evaluates how the four primary activities, including actionable gap assessments and planning, centralized and in situ training curriculum, in-person mentoring, and remote tele-mentoring via video communication technologies, contributed towards quality improvement in the participating laboratories. We evaluated participant responses to Likert scale and free response questions from program and training evaluation surveys, and we used thematic analysis to develop a model of best practices within the program’s four primary activities to inform future training approaches. Of these activities, participants agreed most highly that in-person visits and planning based on gap assessments contributed to their learning and ability to improve laboratory operations. Tele-mentoring was rated lowest by participants, who were critical of excessive group dialogue and distraction during web-conferencing; however, feedback suggests both in-person and remote mentoring contribute to continuing education, accountability to action, and peer collaboration and problem solving to improve workforce efforts toward improved quality management systems.ConclusionsWe recommend here a package of in-service training activities for laboratory quality management system improvement initiatives in resource constrained settings that includes needs-based curricula and personalized action plans for participants; interactive and on-site training workshops; and in-person mentoring, complemented with well managed and regular tele-mentoring that focuses on knowledge retention, accountability to goals, and collaborative problem solving. Our model presents an adaptable approach to human resource development for quality improvement in medical laboratories.

개방형 체제로의 국가기술자격제도 품질관리체계 개선방안 연구

이 논문은 과학기술 및 사회환경 변화에 따라 국가기술자격제도 품질관리체계 역시 개방형 체제로의 개선이 필요하다는 관점에서 시작되었다. 국가자격제도의 품질관리가 내·외부 환경변화를 반영할 수 있 는 시스템 다이내믹스 관점에서 운영되어야 하며 이를 제도 내 반영할 수 있어야 한다는 연구 주제에 부 합하기 위해, 체제이론을 기반으로 국가기술자격제도의 품질관리체계를 통합적 관점에서 분석하고 개선 방안을 제시하였다. 국가기술자격제도의 효용성 평가 위주의 품질관리체계를 확장하는 개념에서 4차 산 업혁명 시대 혹은 언택트 시대 등 외부환경 및 시대적 요구에 반응할 수 있는 거시적, 총체적인 관점에 서의 품질관리체계 프레임워크를 제안하고, 주요국 사례분석 등을 통해 국내 국가기술자격제도 품질관리 체계의 현황과 문제점을 확인하였다. 환경과 투입과정 측면에서는 주무부처와 전담기관이 업무현장에서 활용할 수 있는 체크리스트, 가이드라인을 제시하고, 산출의 적합성 측면에서 국가기술자격제도의 거버넌스 구조 등을 제안하였으며, 기존 국가기술자격제도의 주요 품질관리 영역인 효용성 평가의 완결성 확보 를 위한 관련 법 환경과 근거법률 개정(안) 등을 제안하였다.

АВТОМАТИЗОВАНІ ІНФОРМАЦІЙНІ СИСТЕМИ ЯК ЕЛЕМЕНТИ СИСТЕМИ УПРАВЛІННЯ ЯКІСТЮ ФАРМАЦЕВТИЧНОГО ПІДПРИЄМСТВА

Urgency of the research. With the development of information technology and new management practices, there has been a convergence and often a merger of quality management and information technology practices. At present, concepts based on the integration of quality management systems and automated information systems are becoming increasingly important.Actual scientific researches and issues analysis.In the process of researching specialized scientific and technical litera-ture, modern trends and problems of introduction of information technologies in the quality management system were analyzed.Uninvestigated parts of general matters defining. An unsolved problem is to ensure the quality of use of automated infor-mation systems at a pharmaceutical enterprise integrated into an enterprise quality management system based on the requirements of the international GMP standard and the Guidelines ST-N MOH 42-4.0: 2016 “Medicines. Good manufacturing practice".The research objective. The purpose is to systematically analyze the methodological foundations of quality assurance, through the introduction and use of AIS, aimed at creating favorable conditions for improving the efficiency of the quality management system in the pharmaceutical industry.The statement of basic materials. The issues of construction and improvement of quality management system based on existing technologies for automated production are considered. The structure of the computer quality management system and the mechanisms of its information support are determined. The methods of integration of specialized software systems are alsoanalyzed and the concept of integration of them into the quality management system is proposed.Conclusions.Based on the critical analysis, a number of unresolved problems related to the development, implementation and use of automated information systems based on international standards were separated, as well as the scientific hypothesis of the effective implementation and use of automated information systems integrated into the quality management system of the pharmaceutical enterprise was put forward.

THE USE OF GOOGLE FORMS IN THE IMPLEMENTATION OF THE QUALITY ASSURANCE SYSTEMS IN VALIDATING ORGANIZATIONS

Lifelong learning is one of the major challenges that education systems and education policies of the EU countries are facing at present. More and more people around the world are aware that their studies do not end with their high school or university graduation. They continue to educate themselves afterward via different opportunities - courses in private schools or vocational training centers, evening or extra-curricular training at high schools, self-study and more.A major problem of non-formal and informal learning is its quality. Employers need staff who can meet the quality standards established in their country or internationally. Given this, it is necessary to build systems for validation of the results of previous learning and to ensure the quality of these validation systems. It is, therefore, necessary to establish and implement validation quality assurance systems. The main purpose of this VQA system is to ensure a high quality of the validation process.Each validation quality assurance system should be integrated into the overall quality management system of the validating organization, which is part of its management system.Updating organizational management systems through the introduction and improvement of quality management systems is a basic necessity for all organizations, no matter their size. The adoption and operation of a quality management system should be considered a top priority in the management strategy of any organization seeking to increase its effectiveness. The sustainable development of every institution or company requires quality assurance.Essential activity related to these systems is surveying the opinion of two groups of people – the candidates for validation and their employers. To make the survey process more effective and efficient, it is appropriate to ask the question, "Are there modern technologies to make it easier?". The answer is, "Yes, of course – clickers, online polls and others."This paper considers the implementation of Google Forms as one such technology alternative for the facilitation of the survey process. The functionalities of the Internet-based software and the advantages of its use and the ways of dissemination of the surveys are explained. The alternatives for conducting the survey process by the indicated forms are discussed.

О совершенствовании системы менеджмента качества строительного предприятия

Improvement of the quality management system (QMS) of services of construction companies is of exceptional importance. The article gives recommendations on its improvement of QMS at the enterprises of the construction industry of the Russian Federation.

Innovative methods for quality management in educational organizations

Purpose The purpose of this paper is to present good practices of improving quality of educational services through use of innovative methods in order to involve staff in the processes of the organization’s management. Design/methodology/approach The study of teachers’ and management’s perception of quality initiatives is used as a basis for analyzing main causes of inhibition of the quality initiatives. The authors formulate the issue of a low efficiency of quality management systems (QMS) and make conclusions about why it is important to expand the “quality spirit” among teachers and managers and why it is necessary to implement quality management principles (such as a leadership and staff involvement) in educational organizations. Findings The innovation and project (IP) technique of training is proposed to solve the tasks of expanding the “quality spirit,” creating leadership and involving educational organization’s staff in the quality management processes. The paper contains description and examples of use of the IP technique in order to create efficient management systems on the basis of leadership and involvement of managers and other staff in the processes of quality management. The authors formulate principles of innovative training and evaluate the effects of its use in the projects aimed at improvement of QMS. Practical implications The paper presents the experience of usage of the main component of the technique – an innovative workshop – for development of the strategy of Pastukhov Academy, building a managing team and involving staff in quality assurance activities. The paper presents the practical value of the results achieved by the academy in the process of implementation of the IP technique for development of the managing team and their strategic self-identification, as well as for increasing the quality of educational services. The IP technique is used in the process of implementation of social responsibility standards. Originality/value The paper is valuable for educational organizations, which may use the IP technique that will result in providing a real effect on the QMS, improving the educational courses and a positive impact on improving the quality of life.

The improvement of quality management system in a porcelain factory

According to SR EN ISO 9000:2015, quality management system can be considered “a set of Policies, Procedures, Processes and resources used to achieve the organization objectives and desired results, by manages the interacting processes, resources required and inter-related parts of the business”. The requirements of a quality management system that need to be implemented by companies in order to produce high quality products and to achieve continual improvement are described in ISO 9001. The aim of this research is to improve the quality management system implemented in a porcelain factory, named S.C. APULUM S.A. The implementation of ISO 9001:2015 in the organization involves monitoring process performance through different performance indicators. The first performance indicator highlights the situation regarding the quality of the products manufactured in a certain period and the second one emphasizes the most common defects of one of the products fabricated in the organization. Hence, identified nonconformities are analyzed using 8D method in order to identify the root-cause and to remove it. The results show that different solutions were identified and implemented in order to enhance the quality management system in the company considered.

Evaluation of opportunities for the use of modern methods for correction and prevention of risks in the quality control of clinical trials

To organize and conduct a clinical trial (СT) at a high level, it is necessary to continuously monitor its quality, as the occurrence of non-conformances can threaten health and safety of the trial subjects, as well as lead to CT data loss or their unreliability. In general, for the effective CT quality control, it is expedient to continuously improve the quality management system of all parties who participate in the CT, including at the clinical site. Current regulatory requirements include an indication of the need for a continuous process of the quality management system improvement to ensure the proper level of the process performance, in particular, the system of non-conformances correction and prevention.The aim of this work was to evaluate the possibilities and problems of applying modern methods of risks correction and prevention in the CT quality management.Materials and methods. To achieve the aim of the study, a meta-analysis of literature sources using PICO search technology was carried out and analysis of existing regulatory documents on the availability of methodologies, instructions and algorithms for selecting and applying the non-conformances correction and prevention tools during CT organizing and conducting.Results of the study. The study showed that regulatory authorities see the need for standardized CT quality management systems to increase the number of qualified clinical sites, as well as more strict compliance with the ICH GCP principles. The analysis of regulatory documents showed the absence of unified harmonized requirements for carrying out the processes of correction and prevention of non-conformances within the framework of CT organizing and conducting.Conclusions.Organizing and conducting of CT requires continuous monitoring of the quality of the processes carried out to ensure getting of complete and reliable data on the study drug. Given the lack of regulatory requirements governing the process of non-conformances correction and prevention, it seems expedient to develop an algorithm for work with CAPA-plan and its methodology, as well as SOP to standardize the conduct of this process

Indicators of activity and efficiency of the industry of Lviv region and Podkarpackie voivodship

The implementation of a free trade area between Ukraine and the EU member states actualizes cross-border comparative assessments for identifying the competitive advantages of the industrial sector of national economy. Such assessment is correct for the industry of Lviv region and Podkarpackie Voivodship (Poland) as as regions, similar in many socio-economic characteristics. The goal of the article is to compare the competitive advantages of industry of Lviv region and Podkarpackie Voivodship to the system of indicators characterizing the efficiency and activity of industrial enterprises.By integrating the set of primary indicators reflecting production, economic and resource efficiencies, as well as economic, industrial, technological, innovation, investment and export activity of industrial enterprises, corresponding indices, which together determine the competitiveness of the industrial sector, were calculated. The analysis of the general integral index (average geometric value of the 7 indexes) revealed that the level of industry competitiveness in the Podkarpackie Voivodship was higher in all years of the analyzed period than in the Lviv region. This gap has become the biggest in 2015 (0.333 points), but in 2016 was reduced to a minimum (0.079 points). The latter indicates a tangible activation of industrial activity in the Lviv region. The largest growth in Lviv region was showed by indises of еconomic activity and investment activity. Instead completely unsatisfactory there is a profitability and innovation activity of industrial enterprises in Lviv region. As a result, many domestic producers are non-competitive on foreign markets today. To solve this problem, it is necessary on the one hand, to improve macroeconomic conditions for the operation of industrial enterprises in Ukraine towards promotion of domestic demand for domestic industrial products and of increase its supply, as well as towards improvement of quality management system for industrial production and acceleration of international certification of enterprises, and on the other - to increase the efficiency of investments and the level of implementation of the innovations into production.

Development of Case-based Quality Management System improvement Methodology for Defence Suppliers

Development of Case-based Quality Management System improvement Methodology for Defence Suppliers

Accreditation of Medical Laboratories - System, Process, Benefits for Labs.

SummaryOne and key of the priorities in laboratory medicine is improvement of quality management system for patient safety. Quality in the health care is tightly connected to the level of excellence of the health care provided in relation to the current level of knowledge and technical development. Accreditation is an effective way to demonstrate competence of the laboratory, a tool to recognize laboratories world-wide, is linked to periodical audits, to stimulate the maintenance and improvement of the quality, which leads to high standard of services for clients (patients, health care providers, etc.). The strategic plans of IFCC and EFLM include focusing on accreditation of labs based on ISO standards and cooperation with European Accreditation and national accreditation bodies. IFCC and EFLM recognised that ISO 15189:2012 Medical laboratories – Requirements for quality and competence, encompasses all the assessment criteria specified in the policy of quality. The last version is oriented to process approach with detailed division and clearly defined requirements. The accreditation of labs improves facilitation of accurate and rapid diagnostics, efficiency of treatment and reduction of errors in the laboratory process. Accreditation is not about who the best is, but who has a system of standard procedures with aim to improve the quality and patient safety. Quality system is about people, with people and for people.

European Union Support in the Improvement of Quality Management Systems in Administration Offices in Poland

In many countries of Europe and the world, in the past several years, management in the public sector has been radically changed. The experience of the administration of each country shows that organizations in this area have a significant impact on the economies, taking over increasingly more responsibilities in solving many complex socio-economic problems. In order for the task of public entities to be effectively executed and correspond to social expectations, it becomes necessary to implement structures of management tools, in particularly, quality standards. Implementation of practical solutions in the field of quality management results in the establishment of corporate standards, more efficient use of resources and greater citizen satisfaction with the work of public institutions. Quality management systems have become the standard in public administration offices in Poland. The most common tool in this area is ISO 9001. Some offices choose to improve the quality of services with the use of the CAF self-assessment. Many authorities improve their services by utilising project financing from the European Union funds. This paper analyzes the effectiveness, relevance and sustainability of the implementation of quality management tools in local government units in Poland.DOI: http://dx.doi.org/10.5755/j01.ppaa.15.1.14690

Design of quality system documentation in hydrotiller production unit as improvement of quality management system in small and medium enterprise

CV Citra Dragon is one of small and medium industries producing equipment and agricultural machinery (also known as Alsintan) in West Sumatra, Indonesia. The company needs to implement a quality management system (QMS) to win the competition as a result of globalisation. QMS applied in that company is still limited to a single product that is rice thresher machine (thresher). Therefore, the scope of the QMS in the company needs to be extended to other products that are hydro tiller which is one of the two main products produced by it. The existence of a well-documented quality system is important for a company in implementing QMS. Therefore, it is necessary to design a quality system documents on the company related to hydro tiller production process. It is based on the ISO 9001: 2008. Quality systems documents are required and made in the study include three levels of documentation, the procedures, work instruction, and form.

The Role of Internal Audit in Continuous Improvement of Quality Management Systems at Private HE Institutions: A Case Study of Eurasia International University (Armenia)

The recent worldwide expansion of higher education and increase of the enrolment number, emergence of diverse educational providers, as well as various delivery modes continuously provokes the need for development of appropriate internal and external quality assurance mechanisms for different types of higher education providers. Private higher education is one of the most dynamic and fastest growing segments of postsecondary education at the turn of 21st century and, lacking traditions of quality provisions, the private tertiary institutions are challenged to build appropriate mechanisms from scratches. These institutions are urged in developing internal quality assurance systems to address the external controls and external accreditation requirements, as well as to face an increasing competition. The internal quality assurance systems set up by universities vary in scope, employed models (in case if used formal quality models at all), objectives, implementation methods etc. Implementing internal quality management systems for the sake of meeting the requirements of accreditation bodies, inherits the risk of symbolic adaptation of quality management rather than an embedded quality improvement system. Continues improvement is agreed by many experts on quality in education as a central element in achieving improvement. Yet, continuous improvement is observed as lacking in many HEIs. This research is aimed at exploring and examining the importance of internal audit for sustaining the implemented quality management systems and continuous improvement of private higher education institutions. It examines the emerging role of internal audit function (IAF) for quality and the importance of the internal audit for ensuring the continuous improvement of the private higher education institutions.

Development of the Information System Structure for Continuous Improvement of QMS in an Educational Institution

The paper describes information technologies and their applications to improve the efficiency of the organization. The use of information technologies for improving the quality management system (QMS) of the educational institution is shown. Internal and external information flows within the QMS of educational institutions based on the example of Tomsk polytechnic university (TPU) are described. The structure of information flows for basic processes of TPU activities in QMS is developed. A practical impact of the information system on continuous improvement of QMS in TPU is demonstrated.