Purchase Of Services Research Articles

Utilization of E-Commerce in Sales Transactions of Goods and Services Products in the Autonomous Organization of Nasyiatul Aisyiyah Kudus Regency

Uncertainty at the time of the COVID-19 pandemic caused businessmen to suffer a decline in revenue. The entrepreneur must have a strategy to survive through the use of information technology. Digital marketing is very useful to support the development of a business or enterprise. When a business has been connected to the Internet automatically, the business will be connected with Internet users throughout the world. So, it will greatly help the business in promoting the product effectively and efficiently. The purpose of this community service is to increase interest in entrepreneurship through the use of e-commerce. Public service activities are carried out in the form of training on e-commerce use in transactions of sale and purchase of goods and services. This activity was carried out in August 2023 at the Director of the Nasyiatul Aisyiyah Branch (PCNA) district of Undaan. Target activities of 19 PCNA cadres. The method of conducting the activity is in the form of interactive lectures, question-and-answer discussions, and demonstrations. Entrepreneurial interest in using e-commerce evaluated using a questionnaire of 22 statement items (validity value 0.354-0.647 and reliability 0.789). Data analysis is interpreted in descriptive form. Public service results have shown that the majority of cadres have a good interest in entrepreneurship using e-commerce. Social media is an opportunity for Micro small and Medium Enterprises to compete in the local market. Each social media platform has its own advantages and uniqueness. The potential of social media bias supports brand, sales improvement, customer service and product development.

Impact of Online Booking by Customers on Marketing and Sales Strategies of Travel Agents

The travel industry always adopted new and advanced technologies easily and rapidly due to convenience. Revolution in e-commerce has changed the modus operandi of the industry. Tourism stakeholders are also adopting such technologies not only out of the self-convenience but also due to the increasing demand from consumers. Online search and purchase of travel services are common phenomenon nowadays which has affected travel agents massively. Notably, extremely limited studies have investigated the agencies' perspectives on such an effect. In this vein, the present study surveyed 189 travel agents of Aurangabad, a non-metro city prominently known as the tourism capital of the state of Maharashtra, through the online and offline distribution of questionnaires. Descriptive analysis was performed to analyse the primary data. The survey revealed the positive attitude of the travel agents towards this development. Further, they observed that easy information availability increased enquiries and sales of travel services. At the same time, it is evident that they have already started adopting such online services and, in the future, these technologies will become ubiquitous in the industry. Thus, the study suggested that there is a need for a proper mixture of technology and human assistance to have a bright future for travel agencies.

PENGARUH BRAND IMAGE, BRAND AWERENESS DAN SERVICES QUALITY TERHADAP KEPUTUSAN PEMBELIAN LAPTOP ACER PADA PT. BLOGGERKOMPUTER DI KECAMATAN MUARA BANGKAHULU KOTA BENGKULU

Research at PT. Computer bloggers in Muara Bangkahulu District, Bengkulu City with the formulation of the problem How does Brand Image, Brand Awereness and Service Quality influence the Purchase Decision of Acer laptops at PT. Computer bloggers, population and sample in this study are all consumers at PT. Computer bloggers totaled 150 respondents. The sampling technique used convenience sampling based on predetermined criteria totaling 150 respondents. Observation data collection techniques, documentation and questionnaires. The processed data was analyzed using SPSS 24. Based on the results of research and analysis of the influence on Brand Image, Brand Awereness and service quality variables on Purchasing Decisions. the following conclusions can be drawn: Brand Image, Brand Awerenes, and Service Quality have a positive and significant effect partially on Acer laptop Purchase Decisions at PT Blogger Computer, and Brand Image, Brand Awerenes, and Service Quality, have a significant effect simultaneously on Purchase Decisions at Computer Blogger PT. Keywords: Brand Image, Brand Awareness, Quality of Service Purchase Decision

Pengaruh Kualitas Pelayanan Dan Minat Beli Terhadap Kepuasan Pelanggan Warung Kaki Lima di Batam

The culinary business is a business that is growing rapidly and rapidly, as evidenced by culinary business actors emerging with the latest innovations aimed at attracting customer interest. Likewise with business actors in the Riau archipelago, especially in the city of Batam, the culinary business is experiencing quite good development. It can be seen that there are many culinary delights using concepts that are no less interesting to be the choice of consumers, such as: street food stalls, restaurants, coffee shops, and taverns. So that business actors must improve the quality of service so that consumer buying interest increases as well as customer satisfaction. Service quality is very closely related to customer satisfaction and is an important factor that must be considered by every business actor who aims to attract customers. Likewise with consumer buying interest in addition to good service quality, an ordering system that makes it easier for consumers is also able to attract customer buying interest. So that in this case customer satisfaction is very effective in retaining its customers in a long period of time. The purpose of this study was to determine whether service quality and purchase intention affect customer satisfaction in street food stalls in Batam. Methods of data collection through the distribution of questionnaires with a sample of 383 respondents. The type of research used is quantitative research with multiple regression analysis methods. The results showed that the variable of service quality on customer satisfaction, t value 13.738 > t table 1.966, and Sig 0.000 <0.05, so it can be concluded that the variable service quality has a positive and significant effect on customer satisfaction. The variable of buying interest on customer satisfaction has a t count of 3.245 > t table of 1.966, and a significant 0.001 <0.05 so it can be concluded that the variable of buying interest has a positive and significant effect on customer satisfaction. While simultaneously it can be obtained f count value of 193.790 > f table 3.02 and Sig 0.000 <0.05. Thus it can be concluded that Ho is rejected and Ha is accepted.

The World of Metaverse: Is Technology Transforming the Future of Consumer?

The metaverse combines with reality and creates alternate cyberspace. The availability of technological advances enables us to perform new tasks or efficiently complete ordinary duties. The "metaverse," or extended reality, opens up fresh opportunities for fascinating telepathy as well as has the potential to simplify routine tasks. As much as these technologies assist us in our work, education, healthcare, consumption, and pleasure, they also pose several challenges. The following paper tackles the questions of why and when customers will accept an entirely integrated area for a variety of operations, such as buying things and making purchases of financial services

Brief considerations regarding the specific concept of "consumer" - contracting party involved in a commercial legal relationship

At the level of the European Union, consumer protection has been integrated into all relevant policy areas of the Union legislation, so consumer interests have been a central theme in several legislative initiatives of the European Commission. At the same time, the need to modernize or strengthen some of the existing provisions in the matter of consumer protection was also noted.
 Therefore, at the level of 2023, we can appreciate, without making a mistake, that the citizens of the Union Member States benefit from adequate Union legislation as well as application or transposition, as the case may be, regarding consumer protection in major areas such as passenger rights, purchase of goods and services, including in the digital system, the acquisition of the right of use for a certain period of some accommodation lodgings, or some holiday packages, and also the unfair commercial practices or abusive contractual clauses.

Analysis of Service Quality, Motivation, and Level of Consumer Confidence in Purchasing Decisions at PT. Aksara Sukses Makmur Medan

This study aims to investigate how customer confidence, motivation, and service quality affect purchases made at PT. Aksara Sukses Makmur Medan. This study is descriptive in nature. Saturated sampling is the method used in this study, with the population and sample consisting of 77 enterprises that are users of PT. Aksara Sukses Makmur Medan. Analysis using multiple linear regression is the statistical technique employed. The findings indicated that customer confidence in purchase decisions, motivation, and service quality were all somewhat influenced. Additionally, it asserts that customer confidence in their purchase decisions, motivation, and service quality are all influenced at the same time. The magnitude of the coefficient of determination is 70% and the remaining 30% is explained by other variables that are not discussed in this study.

A minimum specification dataset for liquid ocular endotamponades: recommendations by a European expert panel

PurposeTo propose a minimum specification dataset to characterize liquid ocular endotamponades (OEs), namely silicone oil (SO), heavy SO (HSO), perfluorodecalin (PFD), and perfluoro-octane (PFO), in terms of physicochemical properties, purity and available evidence of safety, in line with ISO16672:2020.MethodsAn evidence-based consensus using the expert panel technique was conducted. Two facilitators led a committee of 11 European experts. Facilitators prepared a dataset for each compound including the list of specifications relevant for the safety, identified by the group members on the basis of expertise and a comprehensive literature review. Each item was ranked by each member using a 9-point scale from 1 “absolutely to not include” to 9 “absolutely to include” in two rounds followed by discussion. Only items reaching consensus (score ≥ 7 from ≥ 75% of members) were included in the final datasets.ResultsFor all OEs, consensus was reached to include manufacturer, density, refractive index, chemical composition, dynamic viscosity, interfacial and surface tension, endotoxins, in vitro cytotoxicity assessment, and any evidence from ex vivo and/or in vivo tests for safety assessment. Additional specifications were added for SO (molecular weight distribution, content of oligosiloxanes with MW ≤ 1000 g/mol, spectral transmittance) and PFD/PFO (% of pure PFD/PFO in the final product, vapor pressure, chemical analyses performed for safety assessment).ConclusionThe proposed evidence-based minimum specification datasets for SO, HSO, PFD, and PFO have the potential to provide surgeons and health service purchasers with an easily available overview of the most relevant information for the safety assessment of OEs.

PERSEPSI MASYARAKAT KOTA BOGOR TERHADAP SISTEM PEMBELIAN LAYANAN

The very high number of private vehicles in the city of Bogor will result in traffic congestion and air pollution. This is due to population growth in urban areas every year. In an effort to solve the problem of traffic jams in the city of Bogor, the government is conducting a trial purchase of services. The aim is expected to increase people's use of public transportation, reduce private vehicles, and improve the community's economy. With the purchase of this service, the author aims to find out how the public perceives the purchase of services in the city of Bogor and explains the influence of age, gender, education, occupation, domicile, monthly expenses, and the frequency and choice of public transportation modes on public perceptions regarding BTS services in Bogor city. The author uses a survey method in the form of an online questionnaire as a means of collecting research data. The one-sample t-Test is used as a test method to test the research instrument and is followed by an independent sample t-test method to test the relationship between two populations that have no relationship with one another. Based on the results of the analysis, it can be seen that the majority of people agree with the purchase of this service, which is implemented in the city of Bogor.

Assessment of Perception of the Cashless Policy and Its Perceived Impact on Livelihood and Health-care Access in Nigeria

Abstract Background: The introduction of the cashless policy by the Nigerian government and the Central Bank of Nigeria was aimed at reducing the quantity of actual cash in circulation and promoting an increase in electronic-based transactions for the purchase of goods and services. However, the unforeseen effects of the cashless economy’s flaws have affected various industries, including the health sector. This study will, therefore, aim to assess the perception of the cashless policy and its perceived impact on livelihood and health-care access in Nigeria. Materials and Methods: We conducted a cross-sectional study among residents across three states (Oyo, Lagos, and Jigawa) in Nigeria. We assessed respondents’ opinions about the cashless policy, we assessed the perceived impact of the cashless policy on livelihood and health care, and we assessed respondents’ coping methods to the cashless policy. The opinions of respondents, the perceived impact of the cashless policy, and the coping methods were all presented in tables and appropriate graphical illustrations and charts. Results: Overall, most of our respondents believe that the cashless policy was bad. Some respondents lost their jobs and experienced reduced income while many also reported that the policy has made life generally difficult for them. Most respondents skipped meals as a way of coping with the effect of the cashless policy, while many others have had to adopt the use of smartphones and POS machines as a substitute for cash transactions. Conclusion: The analysis of our findings revealed that the cashless policy created difficulty for people and resulted in lower living standards. Given the report of loss of jobs and growing poverty, the nation faces an increased danger of crime. Hence, the government, banking sector, and other pertinent stakeholders must make sure that the infrastructures required for the seamless execution of the cashless policy are in place.

Legal Aspects of the Evaluation of Tenders in Public Procurement Procedures in the Polish Mining Industry

Public procurement procedures facilitate the purchase of products, services, or civil works by public administrations. In Poland, they follow the national rules specified in the Public Procurement Act. Public procurement aims to ensure a transparent and competitive purchasing process, effective use of public resources, equal treatment of all tenderers, and supply of the best products and services. Various aspects of tender evaluation often determine public procurement and the actual process. Of fundamental importance are price and quality. The Polish mining industry is very mature and includes many stakeholders, such as underground, surface, and borehole mines. Public procurement in the mining industry is specialised and involves complex contracts between the contracting authority and the contractor. Additionally, the mining industry involves very high-risk levels and requires special safety efforts. Therefore, this article presents the analysis results related to evaluating offers in public tenders in the most prominent Polish enterprises of the mining industry. The results indicated what procedures should be carried out and what offer evaluation criteria are essential. The emphasis was placed on ensuring that the selection of offers in this industry are not based only on one criterion: price.

Elektronik Ticarette Tersine Lojistik Faaliyetlerinin Yeniden Satın Alma Niyetine Etkisi ve Algılanan Risk Değişkeninin Aracılık Rolü: Hazır Giyim Sektöründe Bir Araştırma

The increase in the use of information and communication technologies and the internet has led to an increase in the use of electronic commerce by consumers. The purpose of this article is to reveal how the service provided by the companies and the risk perceived by the consumers in the return process of the ready-to-wear products purchased by the consumers using electronic commerce affect the consumers at the point of repurchase. In this direction, 363 questionnaire forms were collected from consumers online and the collected data were analyzed with SPSS 26 and AMOS 24 package programs. First, reliability and explanatory factor analysis (EFA) were tested with SPSS program, then confirmatory factor analysis (CFA) and hypothesis tests were performed with AMOS program in accordance with the structural equation model. According to the analysis results of the hypothesis test, 5 of the 10 hypotheses were supported and the remaining 5 hypotheses were not supported. As a result, it has been determined that service procurement, one of the subcomponents of reverse logistics, and the mediating variable perceived risk have an effect on repurchase intention. It is also concluded that perceived risk has a mediating role between service purchase and repurchase intention.

Service Quality And Product Innovation On Interest In Buying Suzuki Brand Motorcycles In Kolaka

This research aims to determine: The influence of service quality on interest in purchasing Suzuki brand motorbikes in Kolaka; The influence of product innovation on interest in purchasing Suzuki brand motorbikes in Kolaka. This research uses quantitative methods. Data collection in this research used observation, literature study, and distribution of questionnaires. The population of this research is the Kolaka community. Meanwhile, the research sample consisted of 130 respondents using techniques accidental sampling. Research instrument testing uses validity and reliability tests with SPSS 22.0. The data analysis technique used in this research is Structural Equation Modeling (SEM) based Partial Least Square (PLS) with testing measurement model (outer model), testingmodel structural (inner model) with smart PLS 4.0. Based on the research results, it is known that there is an influence between Service Quality and Purchase Interest And there is an influence between Product Innovation and Purchase Interest.

A cross-sectional survey exploring HIV and HCV prevalence among men who purchase sex in Dnipro, Ukraine

BackgroundHIV programming in Ukraine largely targets “key population” groups. Men who purchase sex are not directly reached. The aim of our study was to explore the prevalence of sexually transmitted and blood-borne infections (STBBIs) among men who purchase sex from female sex workers.MethodsFollowing geographic mapping and population size estimation at each “hotspot”, we conducted a cross-sectional bio-behavioural survey with men who purchase sex between September 2017 and March 2018 in Dnipro, Ukraine. Eligibility criteria included purchasing sex services at a “hotspot” and being ≥ 18 years. Participants completed a structured questionnaire, followed by HIV/HCV rapid testing and a dried blood spot (DBS) sample collection for confirmatory serology.ResultsThe study enrolled 370 participants. The median age was 32 (interquartile range [IQR] = 27–38) and the median age of first purchase of sexual services was 22 (IQR = 19–27). Over half (56%) of participants reported ever testing for HIV; four participants (2%, N = 206) reported having tested positive for HIV, with three out of the four reporting being on ART. Forty percent of participants had ever tested for HCV, with three (2%, N = 142) having ever tested positive for HCV. In DBS testing, nine participants (2.4%) tested positive for HIV and 24 (6.5%) tested positive for ever having an HCV infection.ConclusionPrevalence of HIV and HCV in this population was high. Given high rates of study enrolment and testing, efforts should be made to reach men who purchase sex with expanded STBBI programming.

The Effect of Service Quality, Reputation, and Perceived Price on Purchase Decisions with Customer Satisfaction as an Intervening Variable (Study on Parents of Students at Ciputra School Surabaya)

The purpose of this study is to test and analyze the influence of Service Quality, Reputation, and Perceived Price on Purchase Decisions and Customer Satisfaction among parents of Ciputra School Surabaya students, as well as to test and analyze the mediating role of Customer Satisfaction in the influence of Service Quality on Purchase Decision and the power of Reputation on Purchase Decision. Service Quality (X1), Reputation (X2), Perceived Price (X3), Customer Satisfaction (Z), and Purchase Decision (Y) are the variables analyzed in this study. Path analysis (Path Analysis) is a technique for analyzing data that begins with the processing of questionnaire data to analyze respondent characteristics and descriptive statistics on the variables Service Quality X1, Reputation (X2), Perceived Price (X3), Customer Satisfaction (Z), and Purchase Decision (Y)—tools for data analysis utilizing PLS with Smart PLS software. The results of testing the hypotheses indicate that Service Quality, Reputation, and Perceived Price have a positive and statistically significant effect on Purchase Decisions. Service Quality and Reputation have a positive and statistically significant influence on Customer Satisfaction, whereas Perceived Price has no effect. Customer Satisfaction could mediate the impact of Service Quality on Purchase Decisions but could not judge the results of Reputation and Perceived Price on Purchase Decisions. The findings of this study indicate that Service Quality has a significant impact on Purchase Decisions made by parents of Ciputra School Surabaya, necessitating the implementation of a number of strategies by management to ensure the future viability and growth of Ciputra School.

Factors Influencing Behavioral Intention Toward Using Travel Mobile Application: Examining the Mediating Role of Reviews and Ratings

The purpose of this study is to identify the major factors that affect tourist intention to use mobile application for the purchase of travel and tourism services. This study integrates the theory of M-S-QUAL with two additional factors, price consciousness and information quality, to develop a conceptual framework. Data was collected from 510 users of travel mobile applications from Delhi/NCR, and analyzed using structural equation modeling. The results indicated that efficiency, privacy, price consciousness, and information quality are the main determinants of m-satisfaction. Additionally, m-satisfaction significantly affects tourists’ behavioral intentions. Reviews and ratings was found to partially mediate the relationship between m-satisfaction and tourists’ behavioral intention. The framework is helpful for decision-makers to identify the factors that can satisfy tourists when using a travel mobile application and will also provide useful insights for the travel service providers dealing in m-applications to device their future strategies.

A skills framework in the context of a digital ecosystem: an engine for social inclusion in developing countries

Colombia has experienced a remarkable economic expansion in recent times, but it is still a country with a high level of inequality. The Gini index evidenced that fact with 51.3% in 2019, which shows that Colombia has one of the highest levels of inequality in Latin America, particularly in certain regions. Furthermore, in 2020, 42.5% of the population lived in poverty, around 21.02 million individuals, and this figure increased by 3.6 million due to the COVID-19 pandemic. These levels are similar to those recorded 20 years ago (Balakrishnan et al., 2021). Besides, Colombia experienced a peak unemployment rate of 43% during the peak of the pandemic in 2020. By the end of that year, the rate had decreased to 15.9%, but this still represents an increase of 1.3 million people who were unemployed compared to 2019. Colombia has pursued the transformation of its commodity-based economic system to knowledge based assets; therefore, information and communication technologies (ICTs) are essential to foster the economic growth of the country and also play an essential role in meeting the sustainable development objectives proposed by the United Nations (Bogdan-Martin, 2017; United Nations, 2018; United Nations, 2015; United Nations Conference on Trade and Development, 2018). Several ICT applications have been implemented to reduce the gaps among individuals, including the use of Big Data to analyze marginalized communities, improve government services, provide farmers with relevant information, promote education and telemedicine, facilitate the purchase and sale of goods and services, offer financial services, and foster collaborative networks (Bauer, 2018, p. 6; Bogdan-Martin, 2017; Nielsen et al., 2018). Governments invest significant budgets in infrastructure such as Internet and computers to achieve this aim. Nonetheless, some Latin American do not achieve the same outcomes as developed nations. According to the ICTs Development Index, the highest-ranked Latin American country is Uruguay at the 42nd place, followed by Argentina (51st) and Chile (56th) (International Telecommunication Union (ITU), 2017b). In the IMD World Digital Competitiveness Ranking of 2019, out of 63 economies, Chile ranked 42nd, Mexico ranked 49th, Brazil ranked 57th, Colombia ranked 58th and Argentina ranked 59th (Brits and Cabolis, 2019) Internet is crucial in aspects such as the acquisition of new and improved skills, better employment opportunities, and the expansion of productive activities (ITU, 2017a; Organization for Economic Cooperation and Development (OECD), 2016b, p. 8; ITU, 2018a). The Internet also plays a crucial role in supporting innovation and entrepreneurship because it promotes information sharing, stimulates the creation of new businesses, facilitates the commercialization of new ideas, and explores new sources of income (OECD, 2016b, p. 9).

E-Commerce: An Empirical Study

E-commerce or electronic commerce is the buying and selling of goods or services on the internet. It encompasses a wide variety of data, systems and tools for online buyers and sellers, including mobile shopping and online payment encryption. Most businesses with an online presence use an online store and platform to conduct e-commerce marketing and sales activities and to oversee logistics and fulfillment. Global retail e-commerce sales are expected to surpass US$5 trillion for the first time, accounting for more than a fifth of overall retail sales, and by 2025, total spending will exceed US$7 trillion, despite slowing growth. E-commerce also known as e-business or electronic business, is simply the sale and purchase of services and goods over an electronic medium, like the Internet. It also involves electronically transferring data and funds between two or more parties. E-commerce started way back in the 1960s when organizations began to use electronic data interchange. Today, e-commerce has become an integral part of everyday life. Accessibility to an e-commerce platform is not a privilege but rather a necessity for people, particularly those from urban areas. Due to the fast adoption of internet-enabled devices like smartphones and tablets, there has been an unparalleled growth in e-commerce. The growth of e-commerce volumes in India is attracting the attention of players around the globe. The present study is descriptive in nature and is based on secondary data. The study found that e-commerce sites run quickly, determined by computer and bandwidth considerations on both consumer device and e-commerce site. The study also found that an e-commerce transaction can comprise of a few clicks and take less than few minutes.

The concept and features of trade relations as a subject of Trade Law

It is established that Trade Law is a branch of law which regulates legal relations arising in the course of business activities, in particular, those related to the purchase and sale of goods and services, as well as other transactions related to the relevant processes. This branch of law contains legal rules that govern the establishment, registration, management and liquidation of enterprises, transactions, fair competition, consumer protection, intellectual property, patents and trademarks, and other aspects of business activities related to trading.
 The article proves that trade legal relations as the subject matter of the Trade Law branch are a complex set of property and non-property relations arising between trade law entities in relation to the sale and purchase of goods and services. These legal relations include all stages of the process of buying and selling goods and services: from finding partners and signing a contract to making payments and fulfilling the parties’ obligations.
 It is argued that the key features of trade legal relations are as follows: parties to trade legal relations are not only legal entities, but also individuals; one of the parties to legal relations is necessarily an entity which sells goods and services; the relevant relations arise not only by concluding a written agreement, they may also be oral; these legal relations are governed by the rules of not only Trade Law, but also other branches of law which are closely intertwined with each other; parties to trade relations usually have a single goal which is a commercial one; the quality and efficiency of trade relations affect the development of the state's economy as a whole, as well as the financial and economic condition of each individual; regulation of trade relations is an important guarantee of observance of the rights and freedoms of a person using services, works, etc.

Customer’s Behaviors’ Towards E-Tailing: A Study Based on Selected Consumers in Kanchipurum District, Tamilnadu

Retailing in India is one of the pillars of its economy and accounts for about 10% of its GDP. The Indian retail market is estimated to be US$ 600 billion and one of the top 5 retail markets in the world by economic value. India is one of the fastest-growing retail markets in the world, with 1.2 billion people. E-retailing refers to the practice of selling retail goods through the internet. It is a revolution in e-commerce and e-business and modernizes the way of selling goods and services online. Due to technological advancement retailing wearing a new concept and emerged as in the new form of e-retailing. Subsequently, Risk and Trust are two important factors affecting customers’ behavior in digital environments. Customers consider switching between e-channels because they are mainly influenced by the comparison with offline shopping. This study tries to systematically analyze Customers’ behaviors’ of E-Retailing in Selected Consumers in kanchipuram district, Tamilnadu. The purpose of the study is to investigate the customer’s perception towards online purchasing of merchandise or services. The respondents were administered with a questionnaire and data was collected. A sample size of 105 respondents was selected for the study. The random snowball technique is been used for gathering data. It is also identified that 76% of the young respondents always prefer the online purchasing Few of the retailers have identified the potential customers and had come up with their portal.