Abstract

At the level of the European Union, consumer protection has been integrated into all relevant policy areas of the Union legislation, so consumer interests have been a central theme in several legislative initiatives of the European Commission. At the same time, the need to modernize or strengthen some of the existing provisions in the matter of consumer protection was also noted.
 Therefore, at the level of 2023, we can appreciate, without making a mistake, that the citizens of the Union Member States benefit from adequate Union legislation as well as application or transposition, as the case may be, regarding consumer protection in major areas such as passenger rights, purchase of goods and services, including in the digital system, the acquisition of the right of use for a certain period of some accommodation lodgings, or some holiday packages, and also the unfair commercial practices or abusive contractual clauses.

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