Public Transport Companies Research Articles

Improving the Door-To-Door Customer Journey for a National Public Transport Company

Improving the Door-To-Door Customer Journey for a National Public Transport Company

Designing and Implementing a Public Urban Transport Scheduling System Based on Artificial Intelligence for Smart Cities

Many countries encourage their populations to use public urban transport to decrease pollution and traffic congestion. However, this can generate overcrowded routes at certain times and low economic efficiency for public urban transport companies when buses carry few passengers. This article proposes a Public Urban Transport Scheduling System (PUTSS) algorithm for allocating a public urban transport fleet based on the number of passengers waiting for a bus and considering the efficiency of public urban transport companies. The PUTSS algorithm integrates artificial intelligence (AI) methods to identify the number of people waiting at each station through real-time image acquisition. The technique presented is Azure Computer Vision. In a case study, the accuracy of correctly identifying the number of persons in an image was computed using the Microsoft Azure Computer Vision service. The proposed PUTSS algorithm also uses Google Maps Service for congestion-level identification. Employing these modern tools in the algorithm makes improving public urban transport services possible. The algorithm is integrated into a software application developed in C#, simulating a real-world scenario involving two public urban transport vehicles. The global accuracy rate of 89.81% demonstrates the practical applicability of the software product.

Ethical Practices and Efficiency in the Internal Control of Peruvian Public Transport

The study aims to assess the impact of ethical practices on the effectiveness of internal control in public transport companies in Peru, to understand how these aspects influence corporate integrity, customer trust and corporate reputation; a quantitative, descriptive and explanatory methodology was used; data were collected through structured surveys applied to 50 employees of a transport company, covering various areas such as sales, administration and internal control; it is concluded that ethical practices significantly influence the effectiveness of internal control. Deficiencies in these areas lead to loss of customer confidence and financial and legal risks. The integration of sound ethical practices into business culture and processes improves management, customer confidence and business sustainability; highlights the need to improve integrity and operational efficiency in transport companies. It recommends implementing ethics training programmers and strengthening internal control systems adapted to the local context, as well as integrating advanced technologies for risk management and visualization.Corporate Governance

Designing microtransit services in suburban areas: A case study in Palermo, Italy

Poor quality of Public Transport (PT) services is one of the main causes of social exclusion for people living in the suburbs. Public transport companies usually allocate few financial resources to these areas, providing transport services with low frequency, poor accessibility, poor reliability, and high waiting times at stops. Recently, microtransit has emerged as an effective solution to improve the travel experience in suburban areas, particularly for non-commuting trips during off-peak hours. This paper presents an integrated methodological approach for designing microtransit services to meet the mobility needs of people living in low-density suburbs. By conducting a Reveled Preference (RP) and Stated Preference (SP) survey and developing a travel demand model, the demand was estimated and used as input to simulate and size the service. Combining GIS and simulation models, Key Performance Indicators (KPIs) were assessed; fleet size to meet the trip requests was identified and the fare was selected using a sensitivity analysis. The method was applied to a real case study to design a new microtransit service with flexible routes and on-demand stops in a suburban area in Palermo, Italy. The results highlight how introducing a microtransit service with 30 nine-seater vans could change the mobility habits of people living in the suburban area, being attractive and financially sustainable if costing 2 €, or just a little more than the existing fixed-route bus service. It could improve the travel experience by reducing the average waiting time at stops to around 5 min and improve access to amenities and PT hubs by guaranteeing a walking time of maximum about 8 min.

Evaluating alternative fuels for a bus fleet: An Italian case

A current topic that has surfaced among Public Transport Companies (PTCs) is the selection of alternative fuels for their bus fleets. Both European and Italian regulations are pushing toward abandoning diesel fuel and the consolidation of alternative traction power sources, such as battery-electric vehicles, fuel-cell electric vehicles, and hydrogen-electric vehicles. The literature has provided some approaches toward assessing this selection such as multicriteria-decision-methods in some countries in the world. However, not enough specific attention has been paid to cost criteria, experts involved, and the type of service required. This paper intends to address these gaps by applying an integrated method, which includes: (i) the Analytical Hierarchy Process (AHP) to define the weights of criteria; (ii) the ELimination Et Choix Traduisant la REalitè I (ELECTRE I) to find a good compromise solution among the fuel alternatives and (iii) a simple Weighted Sum Model (WSM) to refine ranking. This integrated method was applied in Italy involving a panel of experts from whom the data was collected. Different fuel alternatives for both urban and interurban services and with and without funding are discussed. The results provide a useful tool supporting PTC policies, which aims to rationalise and prioritise bus fuel alternatives when deciding on fleet renewal.

Methods and Techniques Supporting Energy and Media Savings in Maintenance of Public Transport Buses—State of the Art and Recommendations

In the article, the authors discussed the topic of energy and media savings in a public transport company. The article is of a review nature, referring to 100 sources, including scientific papers, books, conference proceedings, and websites. In the first part, a detailed literature review on environmental protection problems in road transport and methods of solving them was conducted. Subsequently, the authors reviewed the literature content on maintenance as a pro-environmental activity in transport companies. The great accent was paid to the problem of saving energy and media in the maintenance of public transport buses. Based on the literature and knowledge, the authors proposed the possibilities of conducting a rational method of managing the operation and maintenance of buses from the point of view of environmental protection, based on the strategy of predictive bus maintenance.

Netnographic study of the conscious internet appearance of hungarian and regional public transport companies

There has been intense competition between companies in recent years to hire and retain employees. During the coronavirus epidemic, this competition intensified. In response to the changes in the labour market, this challenge on the part of employers requires new methods, and employer branding has increasingly come to the fore. With the reorganization of the communication channels, online appearance came to the fore, including the use of social networking sites for employers and employees. The subject of my study is the employer branding of companies interested in the public transport on the Internet, primarily on social media sites, including the popular Instagram site. The purpose of the study is to present the importance of employer branding in the online space, the topics that can be displayed on social media sites and the given reactions, and the effectiveness and impact of online appearance. In my research, I used the method of netnography to reveal the differences and similarities in the appearance of social enterprises, the subjects of my investigation were international and domestic transport companies. Based on the research results, it can be concluded that social enterprises are using social networking sites more and more widely and with increasing intensity in many topics, including employer branding, but effectiveness can be increased with a targeted appearance, since social topics and the display of content related to responsibility elicit measurable reactions. They also discovered that social media is a suitable interface for presenting company activities and creating an identity as a tool.

Analysis of the implementation of a sleep quality program in a public transport company in the metropolitan region of the city of Recife

Analysis of the implementation of a sleep quality program in a public transport company in the metropolitan region of the city of Recife

Social networking as a communication tool for public transport companies in voivodship cities

Purpose: The aim of this article is to present the changes in the use and basic advantages of social networks in the communication of public transport companies in voivodship cities. Design/methodology/approach: The study carried out consisted of analysing the content of the official websites belonging to the selected public transport service companies in order to see how the information on the social networks used (location of plug-ins) is shared, and a review of the active profiles on these sites was carried out to diagnose what content is published. The survey was conducted in October 2023. The results were cross-referenced with the corresponding survey carried out in 2017. Findings: The survey showed that of the 24 companies analysed from 18 cities, 20 use at least one of the social networks. The most common is Facebook - 19 companies have a profile, followed by YouTube - 9, Instagram - 7 and Twitter 5. 2 companies have profiles on 4 sites at the same time, 4 on 3 sites, 11 have 3 official profiles on different social networks, another 7 companies have 2 each and also 7 have one each. In the case of 4 entities, no profiles were found on social networks. The content, frequency and timeliness of publications on the profiles vary. Research limitations/implications: Social networks that were less popular at the time of writing (e.g. TikTok - official profiles were identified in 2 cases among the companies surveyed) were not included in the study. The objectives of the communication strategies of the individual entities are not known. This may be part of further research through in-depth interviews with those responsible for promoting the companies. It may also be possible to extend the research to other operators (e.g. inter-municipal, railway, smaller cities, etc.) and among the target audiences of the communication activities in particular services. Practical implications: On the basis of the author's audit of the communication activities of public transport companies on social networks, this article suggests that the use of social media is an appropriate tactic in the communication of companies (including municipal companies), both in the promotional dimension externally and in communication with citizens - service users, due to the participatory, interactive and open nature of social media. Originality/value: The publication presents the results of research carried out on the basis of the author's audit of the activity of the public transport companies from the voivodship's cities in the social media. Keywords: social media, city marketing, public transport, public transport promotion, marketing communication. Category of the paper: Research paper.

Comparative Analysis of Multicriteria Decision‐Making Methods for Bus Washing Process Selection: A Case Study

Water is at the core of sustainable development, and its use for human activities, including vehicle washing, should be done in a sustainable way. There are several technical solutions for washing buses offering different performances, making it difficult to choose the one that best meets the requirements of each specific case. The literature on the topic hardly analyzes the choice of the best technical solution for washing buses and does not apply and compare the results of different multicriteria decision‐making (MCDM) methods for the problem. The unique information available is from the different suppliers in the market. Whereby, this work intends to give a technical‐scientific contribution to fulfill this gaps. Therefore, the main objectives of this work are (1) to select the best sustainable technical solutions for washing buses depending on the specific conditions for a case study and (2) to analyze how different multicriteria decision‐making methods behave in the selection process. To achieve these objectives, the problem was approached as a case study in a public transport company in Portugal and the methodology followed the next steps: started with the identification of the different types of commercial technical solutions for washing buses; the company’s experts selected four main criteria: water consumption, operating costs, quality of washing, and time spent; the criteria weights were determined using the fuzzy‐AHP method; then four representative MCDM methods were selected, namely, AHP, ELECTRE, TOPSIS, and SMART; the ranks obtained for the four methods were compared; and a sensitivity analysis was performed. Considering the input data for the criteria and their weights, the results for all the methods showed that the best and the worst solution was the same, mobile portico with a brush and porticoes with three brushes, respectively. Furthermore, the results of the sensitivity analysis performed with disturbances for the weights of each criterion presented that the results are slightly affected and the similarity in rankings for the four MCDM methods was validated by Spearman’s rank correlation coefficient (rs) and Kendall’s coefficient of concordance (W). Considering these results, the SMART method, the less complex one, showed no difference from the others. For that reason, simple methods, such as SMART, in line with other works in the literature perform well in most cases. As a final remark of this work, it can be said that the methodology employed in this project can also be deemed applicable to other similar companies seeking technical solutions for bus or truck washing. Furthermore, the application of the SMART method, the less complex one and the most understandable for people, showed no difference from the others, being able to be applied in similar situations.

The importance of inverse logistics for public transport companies operating a large battery electric bus fleet

Electric vehicles are becoming increasingly popular to reduce environmental impact and to make logistics systems more cost-effective. This trend is affecting not only passenger cars but also public transport, especially in developed countries. For electric buses, the recycling of high-capacity batteries is becoming an increasingly important issue, as no generally applicable recycling model has yet been developed in this area. The paper presents a literature analysis in this field and identifies the main trends in battery recycling. In essence, it opens the way for future research, i. e. the elaboration of different operational models.

IMPLEMENTATION OF GO RIDE PASSENGER INSURANCE IN ONLINE TRANSPORTATION DUE TO ACCIDENTS

The presence of online transportation is considered to really help the community in the process of mobilizing goods or people. Online transportation is currently very popular among the public, because online transportation is considered cheap and practical. Transportation is a system consisting of facilities and infrastructure, supported by management and human resources which form a service network that functions as a driver, driver and supporter of development. Protection by providing compensation for losses is an important basic basis in insurance, requiring the company to have a legitimate financial interest in the object or event being insured. In the context of online transportation, it is important for companies like Gojek to apply this principle in passenger accident life insurance. This research is a legal research using a normative juridical approach. The specifications of this research are analytical descriptive, because this research can provide a comprehensive, systematic picture and analysis of the realities in the field, especially regarding liability and insurance protection contained in legislation. Data collection is carried out by making observations and using applicable legislation. In carrying out transportation activities other than carrying out passenger trips, the transportation service provider is obliged to insure its liability, meaning that the public transportation company is obliged to compensate for losses suffered by passengers or goods senders due to negligence in carrying out transportation services. Based on article 237 paragraph (1) of the Road Traffic and Transportation Law, it is stated that public transportation companies are obliged to participate in an accident insurance program as a manifestation of their responsibility for insurance coverage for victims and public transportation companies are obliged to insure people employed as vehicle crew. The form of insurance protection provided by Gojek to passengers who use its services is the application of Article 302 of the Criminal Code. The online transportation service provider company Gojek provides insurance to passengers to ensure that travel is protected because passenger safety is Gojek's priority. The form of insurance protection for passengers in Gojek online transportation is stated in the GoRide Pasangger Insurance provisions.

Application of Management in Citys Public Transport Systems

In recent years, public transport company gained less profit from their daily operation, and management in these companies are eager to find an effective way to alter such a situation. This paper intends to discover the way for the public transport company to do toward three grades contain negotiating to superiors like governments, managing themselves about their structure and serving for inferiors like citizens. Many cases of public transport operators around the world are analyzed in this paper in order to get a more accurate direction for their development, and some of them did an excellent achievement, research for these companies includes several innovative ideas for operators. The result shows that the more based on mutual benefit and interest, the more profit and reputation would attain. Many kinds of negotiating, managing, and serving methods were introduced in the paper, people prefer the cooperator while their interest is considered in opponents plan. It is suggested to absorb the idea in corresponding part they need to put into use.

Quality Public Road Transport Service as an Effective Delivery Component of Supply Chain Process in Nigeria

The Nigerian public transport system is a major delivery component of supply chain process. This research evaluates the quality of public road transport service in Nigeria, focusing on three key factors which are time, comfort and safety. Transport operators only focus on making profits and not on the satisfaction of the consumers. A statistical analysis was performed using the Reliability statistics test and opinions and attitudes were grouped using a Likert scale. It was observed that for attributes measured on a scale of 1 to 4, the mean rating was below 2, for attributes measured on a scale of 1 to 5, the mean rating was below 2.5 and for the attribute measured on a scale of 1 to 3, the mean rating was below 1.5 indicating that the expectation of public transport users are not met and the services are highly unsatisfactory. It was also further discovered that in 2004 the Federal Road Safety brought forth the RTSSS (Road transport Safety Standardization Scheme), which contains the rules and regulations that should govern every public road transport company. The data acquired for this research points to the fact that, the transport company owners in Nigeria do not follow up to twenty percent (20%) of the RTSSS guidelines. After these discoveries, this research goes further to giving recommendations to enhance the quality of service provided and move the Nigerian public road transport service further

Evaluating the Performance of Video-Based Automated Passenger Counting Systems in Real-World Conditions: A Comparative Study.

Automatic passenger counting (APC) systems in public transport are useful in collecting information that can help improve the efficiency of transport networks. Focusing on video-based passenger counting, the aim of this study was to evaluate and compare an existing APC system, claimed by its manufacturer to be highly accurate (98%), with a newly developed low-cost APC system operating under the same real-world conditions. For this comparison, a low-cost APC system using a Raspberry Pi with a camera and a YOLOv5 object detection algorithm was developed, and an in-field experiment was performed in collaboration with the public transport companies operating in the cities of Turin and Asti in Italy. The experiment shows that the low-cost system was able to achieve an accuracy of 72.27% and 74.59%, respectively, for boarding and alighting, while the tested commercial APC system had an accuracy, respectively, of 53.11% and 55.29%. These findings suggest that current APC systems might not meet expectations under real-world conditions, while low-cost systems could potentially perform at the same level of accuracy or even better than very expensive commercial systems.

PERAMALAN JUMLAH PENUMPANG KERETA REL LISTRIK JABODETABEK MENGGUNAKAN PROSES POISSON NONHOMOGEN

The train is one of the alternative transportations for the community to carry out their activities in terms of work and tourism for long distances. One of the public transportation companies, namely, PT. Indonesian Commuter Train (KCI) is trusted as a provider of Electric Rail Trains (ERT) in order to optimally meet the needs of the community. The number of ERT passengers has an influence in planning the capacity of the train. For this reason, it is necessary to know the number of KRL passengers for the future. In this study we have forecasted the number of KRL passengers using the Nonhomogeneous Poisson process, where the intensity function is determined by a simple linear regression method. The results of forecasting the number of Jabodetabek ERT passengers using the Nonhomogeneous Poisson process, show that the number of Jabodetabek ERT passengers in November 2021 to April 2022 has decreased. The results of this forecasting fall into the fairly accurate category with a Mean Absolute Percentage Error (MAPE) value of 28%.

Xxx268213091762

Purpose: the general objective was to determine the effect of GE on the CS of public transportation companies in Bagua. Theoretical framework: The existing literature provided new findings on both strategic management and service quality. However, there is still much to be researched and learned about these variables as it is a constantly evolving development. Design/methodology/approach: Under a mixed descriptive-correlational, phenomenological, and non-experimental methodology, interviews were conducted with five managers and surveys with fifty-two clients. Findings: The SG is inadequate; the CS is inadequate by thirty-three and thirty percent and moderate by sixty-six and seventy percent. Similarly, when it is adequate, the quality of service improves by one hundred percent and rises to the moderate level. In addition, they got a p value of less than zero point zero five which consented to accept Hi, thus indicating that they maintain a highly significant relationship and the Pearson confirms it with zero point seven hundred and fourteen. Research, Practical & Social implications: For strategic management to work properly, it is necessary to have clear and precise policies on how to encourage teamwork, as this facilitates strategy planning and allows the proper use of allocated resources in the interest of the company and its customers, ultimately ensuring service. quality in all processes. Originality/value: Concluding that While companies strive to ensure that their employees have a social learning experience, that they are integrated in all aspects of the organization, that they interact effectively with customers and that they complete assigned tasks correctly, there will be improvements in the organization's commitment and achievement. because customers will trust the services that these companies provide in the market, which will have a positive impact on the organization.

Sustainability performance assessment of Tunisian public transport companies: AHP and ANP approaches

This paper suggests a 29-indicator based transport sustainability governance index to shed light on the strengths and weaknesses of eight regional transit operators in Tunisia using the absolute measurement approaches of analytical hierarchy process (AHP) and analytical network process (ANP). Despite the difference in the overall sustainability scores, four companies have obtained the same ranking orders under both methods. The rest of the firms were ranked differently. Although both models generated interesting insights, ANP outperformed AHP in terms of priority distribution and significance of findings due to its capability of incorporating and quantifying criteria interdependencies. This research is the first in the literature that combines the three sustainability pillars with the governance principles using the direct rating approach of AHP and ANP to evaluate public transport firms.

Data-Driven Multi-Criteria Assessment Framework for Analyzing the Reliability of Bus Services

Intelligent systems have been extensively used to improve the reliability of transport services as a result of technological advances. Despite the technical and methodological achievements, public transportation companies are still facing excessive challenges in assessing the performance and reliability of the system. This study establishes a data-driven multi-criteria decision-making model for prioritizing bus routes that illustrates both operator and consumer views on bus routes. The multi-criteria fuzzy outranking process is handled by ELECTRE III and Condorcet methods. The developed model utilizes alternative indices of bus travel-time reliability to fully capture the uncertain nature of the input data. The reliability assessment framework is based on automatic vehicle location (AVL) data which works as an effective evaluation system for enhanced service reliability on different routes network-wide. Using this model, bus transport companies can set a benchmark and a reliable ranking system for their bus routes. This hybrid prioritization framework is used for characterizing and enhancing transport network efficiency. The effectiveness of the model is examined by quantifying the reliability of eight bus routes controlled by the Qazvin public transportation system, in Iran. A wide range of AVL data sources is employed within an in-depth statistical analysis based on both user and operator preferences. According to the concordance matrix results, line 18 has been found to be superior to other bus routes, and the possibility of identifying less efficient bus routes has been fulfilled.

It takes two to tango: Reconceptualizing union power and union effectiveness in a relational perspective

AbstractThis paper reports on a public transport company in which local unions, by repeatedly threatening to strike, managed to significantly enhance their negotiating position and exert considerable power over their management. While extant literature has mostly paid attention to ‘weak’ unions struggling for renewal and revitalization, the present study rather explores a situation in which unions manage to become ‘strong’ by making aggressive uses of power, as well as the implications for union effectiveness. It is shown that management deficiencies can provide unions with unprecedented opportunities for exerting power, yet hamper their ability to reach greater effectiveness as the absence of an engaged managerial line makes it difficult to secure decisions favouring workers and the organization. This paper contributes to theory on union power and effectiveness by offering an alternative to the resource‐based view of union power that has been prevalent in prior research. Union power and effectiveness in the workplace appear to be deeply rooted in the power relations that unions sustain with other organizational actors, demonstrating the relevance of a relational perspective that goes beyond union‐centred action, resources and capabilities to include the complex dynamics of their interactions with other organizational actors.