Quality Public Road Transport Service as an Effective Delivery Component of Supply Chain Process in Nigeria

Abstract

The Nigerian public transport system is a major delivery component of supply chain process. This research evaluates the quality of public road transport service in Nigeria, focusing on three key factors which are time, comfort and safety. Transport operators only focus on making profits and not on the satisfaction of the consumers. A statistical analysis was performed using the Reliability statistics test and opinions and attitudes were grouped using a Likert scale. It was observed that for attributes measured on a scale of 1 to 4, the mean rating was below 2, for attributes measured on a scale of 1 to 5, the mean rating was below 2.5 and for the attribute measured on a scale of 1 to 3, the mean rating was below 1.5 indicating that the expectation of public transport users are not met and the services are highly unsatisfactory. It was also further discovered that in 2004 the Federal Road Safety brought forth the RTSSS (Road transport Safety Standardization Scheme), which contains the rules and regulations that should govern every public road transport company. The data acquired for this research points to the fact that, the transport company owners in Nigeria do not follow up to twenty percent (20%) of the RTSSS guidelines. After these discoveries, this research goes further to giving recommendations to enhance the quality of service provided and move the Nigerian public road transport service further