Public Service Improvement Research Articles

Community assessment of public services and its role in decision-making for local development

This study aims to highlight the perception of residents about public services provided by the local government and residents’ perception of participation in public decision-making for the allocation of economic resources by the local government. The research method in this study is based on the study of literature, analysis, and monitoring carried out by independent institutions and organizations on community participation in local government decision-making (Desk research) and observation through interviewing residents in the area of study for the collection of primary data. The results of this study show the fragility of the approach of community involvement in local government for local planning and development in the study area. The improvement of public services and the active participation of residents in local planning and development is one of the most important objectives of local government reform. Efforts for sustainable development, referring also to the data of this study, should be accompanied by efforts to build and consolidate the community field.

If it ain't broke, don't fix it: When collaborative public management becomes collaborative excess

AbstractCollaboration is a commonly prescribed method of public service improvement. If collaboration fails, blame is typically ascribed to transaction costs, organizational inertia, or premature evaluation. However, drawing on a notable case of collaborative failure in England, we show that misdiagnosing public service problems as being of a type likely to be cured by joint working can also generate poor results, and belongs conceptually prior to many “go‐to” explanations of failure. Using stacked difference‐in‐difference estimators on 11 years of performance data relating to subnational tax administration, we show that inter‐municipal cooperation produced no cost or quality improvements in the administration of this public service, contrary to reformer expectations. Supplementary testing attributes this failure less to governance problems, inertia, or precipitate evaluation than to a basic lack of interdependence—the specific “problem” to which collaboration is the “solution”—between partnering councils. Having already exhausted scale economies internally, partners experienced no mutual reliance warranting their attempt to further economize through collaborative tax administration.

Impacts of family care for children and the elderly on women's employment: evidence from rural China.

China's traditional culture makes rural women and men take on different family responsibilities. Use "China Family Panel Studies" (CFPS) data and build Logit and propensity score matching models to empirically study the impact of children care and elderly care on rural married women going out to work. And explore the welfare effects of basic education public services in helping rural women take care of their families. The results show that caring for children has a significant hindering effect on rural married women's job hunting. Especially for those in low-income families, the employment inhibition is most significant among women aged 20-30 with multiple children. Contrary to previous cognition, supporting the elderly has a certain weak stimulating effect. The kindergarten public services in rural areas can help women take care of their children and relieve their work pressure. The primary school public services have not played a role in alleviating them. This shows that there are still a large number of female laborers in rural China who are unable to go out to work due to family care. The improvement of rural basic education public services can promote more rural women going out to work. This finding will provide a policy reference for the introduction of a formal care system and the establishment of basic education public services in China.

Consequence Management to Improve Public Service Performance in South Africa: Case Studies of Two Public Entities

Consequence Management to Improve Public Service Performance in South Africa: Case Studies of Two Public Entities

Public Relations Strategy in Socializing the KALIMASADA Program to Enhance Public Services: Study in Surabaya – Ketintang Sub-District

The Kalimasada Program is a technology-based initiative initiated by the Civil Registration and Civil Registry Office (Dispendukcapil) of Surabaya City, designed to expedite Adminduk services for the residents of Surabaya. The process aims to enhance public services, thereby achieving the goals set by the program. This research aims to understand the public relations (PR) strategies employed by Ketintang Sub-District in promoting the Kalimasada Program to improve public services. The study is in the Ketintang Sub-District of Surabaya City. The research method used is qualitative with a descriptive qualitative approach through purposive sampling techniques for subject selection. The results of the research indicate that, overall, the public relations strategies employed by Ketintang Sub-District in promoting the Kalimasada Program have had a positive impact, as evidenced by an increase in the number of residents utilizing Adminduk services through the Kalimasada Program, although not yet to its full potential. The public relations strategies involve providing assistance to the RT (neighborhood association) leaders, utilizing social media platforms such as TikTok, Instagram, and WhatsApp, conducting face-to-face socialization with residents, and providing services at the already-socialized neighborhood community centers (balai RW). These PR strategies effectively promoted the Kalimasada Program and contributed to the improvement of public services. The success of these public relations strategies in promoting the Kalimasada Program is evident in residents' feedback, as they feel facilitated and experience faster Adminduk processing due to their awareness of the Kalimasada Program introduced by Ketintang Sub-District.

The impacts of E-Procurement on cost reduction: A case of Gweru city council

Many businesses choose to employ information technology to develop and improve their operations. The improvement of public services has also benefited from the usage of information technology. Such efficient information technology in the commercial, public, and private sectors can have good effects in addition to introducing hazards and new vulnerabilities in a fully autonomous system. The purpose of this study was to examine the efficacy of e-government technologies and the obstacles to their efficient use. The study adopted a quantitative research approach and data were collected using questionnaires. The use of e-government has been shown to improve traditional methods of conducting business and providing services while also enabling access to information and services online, reducing the need for rework, increasing transparency and accountability, and encouraging citizen participation. The ineffective use of e-government in local authorities was hampered by a lack of funding, inadequate enabling infrastructure, low ICT literacy levels, and the digital divide, among other factors. In conclusion, e-government and improved service delivery have a positive link, as indicated by the Pearson correlation coefficient of 81,9 percent that was found between the two variables in the research problem.

Interactivity on Government Social Media to Improve Public Services

Social media is considered to be able to support public service activities by the government by encouraging transparency, creating interaction with citizens, and building collaboration with citizens. The key must be to build an interactive relationship between the government (the organizer of the state authority) and the community. The problem is that our social media has not been used enough for interaction or even only aims to communicate one way. This research is an advanced stage of various previous studies on the use of social media for the Government, especially local governments. There is a tendency to direct the object not on the main government account to become a more specific agency/agency in charge of public services. The researcher wants to see the interactive pattern that occurs on Instagram @dishubsurabaya which is managed by the Surabaya transportation service in order to provide better service. The research was conducted using a case study method by extracting data through interviews with both parties: the government and citizens. The results show that agencies and citizens benefit together when they can connect. To achieve this, the first step is to build a new creative message and then seek interactivity with the availability of a team that is always ready to respond to questions and complaints.

Improving Public Services in Realizing Good Governance in Indonesia

Public service is one of the obligations that must be carried out by the government towards its people. The success of public services will produce good governance. However, at the same time, bad public servants can hinder the realization of good governance. This research then aims to look at how good public services can help realize the formation of good governance. This research will be carried out using a qualitative approach and a literature study method. The research data comes from the results of previous studies. The results of this study then found that one of the essences of good governance is good public service. This is because good public services show good government management performance. There are various factors to be able to improve the quality of public services, such as the transparency of public service management costs, the formation of one-stop public services (one-stop services), to the reform of employees in public services.

Content Analysis of Goverment Regilation Number 94 of 2021 in Improving Public Services in Batuatas District

This study aims to analyze the content of regulations regarding Civil Servant Discipline Based on Government Regulation No. 94 of 2021 at the Batuatas District Office. 94 of 2021 at the Batuatas District Office. This research uses a descriptive method with a qualitative approach with observation, interview and documentation techniques. The findings of the research results that there are still government employees of Batuatas Subdistrict who do not carry out the mandate of the regulations regarding Employee Discipline, including not being on time when entering the office, not being friendly in service and often ignoring their duties. Through this research, it is hoped that the discipline of Batuatas Sub-district government employees can increase and can be responsible for carrying out their duties as a civil servant

Correlation analysis and regression of transit ridership by means of public buses – A preliminary data analysis

Given ever-increasing private transportation ownership, a rising population, and unceasing mobility, it is crucial to ensure the usage and improvement of public transportation services. Therefore, it is important to review and understand relationships between variables affecting ridership to boost them. This paper acts as a preliminary data analysis in which correlation and multiple linear regression (MLR) analyses were constructed to examine bus transit ridership. The main goal of this study is to identify the variables that influence transit ridership and the degree to which they do so during a) peak hours and b) off-peak hours. Independent variables such as bus commercial speed, service frequency, in-vehicle travel time, bus stop distance, and rainfall were employed in this study. Results show that all the independent variables are significant and correlated with ridership. However, the regression models show that distance and travel time are not statistically significant during peak and off-peak hours, respectively. The findings of this study recommend the creation of relevant policy initiatives that can assist transit agencies in increasing ridership by analysing significant predictive factors. Additionally, the output from this study can be used in future works on designing efficient bus routes, stop locations, and even bus schedules.

The Influence of Fiscal Decentralization of Economic Growth in Nias Islands

In general, the fiscal decentralization policy has succeeded in reducing fiscal disparities between levels of government and between regions, as well as encouraging improvements in public services and competitiveness in the regions. Increasing regional revenues from balancing funds, the authority to determine expenditure allocations and the superiority of the position of regional governments that are closer to the people are able to increase economic efficiency and allocate more priority spending according to community needs. However, the conditions of each region in Indonesia vary greatly, so that the impact of fiscal decentralization policies on regional economic growth also varies. On this occasion, research was conducted to analyze the effect of fiscal decentralization on the economic growth of the Nias Islands. Fiscal decentralization analysis uses income indicators, expenditure indicators and autonomy indicators and includes the population growth factor as a control variable. This study uses panel data from five districts/cities in the Nias Islands during the 2010-2021 period using the Fixed Effect Model method. Based on the results of panel data estimation in this study, the results show that fiscal decentralization has proven to have a significant effect on economic growth in the Nias Islands.

Implementation Of Good Governance in Public Services at Local Government

This research is motivated by the suboptimal public services provided by government officials in XYZ District. The primary goal of this study is to evaluate the government's execution of good governance principles to enhance public services in the area. The key elements of good governance include accountability, transparency, openness, and adherence to the rule of law. The research employs a descriptive qualitative methodology and focuses on XYZ District as the research location. Data is collected through literature review and field study, with data validity testing conducted using triangulation techniques. The research findings indicate that the implementation of good governance in public service improvement is characterized by accountability, ensuring officials follow standard implementation procedures; transparency, making public interest information readily available to citizens; openness, providing services without discrimination to all citizens; and adherence to the rule of law, ensuring fair service delivery in line with applicable laws.

Effects of Property Rights on Entrepreneurship Development in the CEMAC Sub-Region

Objective: This article sought to investigate the effects of property rights on entrepreneurship development in the CEMAC Sub- region. Research Design & Methods: Data for this study was collected from the World Governance Indicators (WGI) for the six indicators of governance and World Bank data for entrepreneurship development and control variables. Pooled Ordinary Least Squares estimation technique was used to estimate the parameters of the model. Findings: The findings from the data analysis revealed that there was a negative and significant effect of democracy (captured by voice and accountability index) on entrepreneurship development in CEMAC. In accordance with theoretical expectation, results from data analysis further revealed that there was a positive and significant effect of government effectiveness on entrepreneurship development in the sub region. Results from the pooled OLS estimation showed that there was a negative and significant effect of control of corruption on entrepreneurship development in CEMAC. Contribution & Value Added: The fourth indicator of institutional quality used in this work is political stability. Thus, an improvement of public services by reducing bureaucratic bottlenecks, improvement in the fight against corruption and increasing the level of investments could enhance entrepreneurship development in the sub-region.

Kinerja Pegawai dalam Meningkatkan Pelayanan Publik di Kantor Desa Ranah Baru Kecamatan Kampar Kabupaten Kampar

Service is an effort to help prepare, or take care of the needs of others. the performance of Ranah Baru village government employees in providing good public services to the community and can be seen from the Performance Indicators, whether the service has reached these indicators by village office employees in providing public services to the community. This study aims to determine the Performance of Employees in Improving Public Services in Ranah Baru Village office, Kampar District, Kampar Regency and to find out the inhibiting factors. This study uses the theory of Levine et al which consists of 3 indicators namely, Responsiveness, Responsibility, Accountability. The method used in this research is a descriptive qualitative research method. With data collection techniques, namely interviews, observation, and documentation. The result of this study is that the performance of employees in improving public services can be said to be not optimal. It is also known that the discipline of the Ranah Baru village office staff cannot be said well, the limited human resources in terms of quality and the lack of electronic media in the form of computers so that the performance of employees in providing services is experiencing delays. In connection with this, it is recommended that the government of the Ranah Baru village office, Kampar District, implement the SOP (Standard Operational Procedure) system, improve discipline and infrastructure, so that in the future the services provided to the community will get better.

Digitization of Villages in Improving Public Services and Technology-Based Archiving in Balikpapan Sub-District

Digitization of Villages in Improving Public Services and Technology-Based Archiving in Balikpapan Sub-District

Digital Transformation Acceleration Policy in Indonesia (Study on the Implementation of all in One Indramayu Information Technology in Indramayu Regency)

Technology plays an important role in keeping society's activities running as they should. The practice of using information technology for the community is directed at increasing the reliability of community service technology, the effectiveness and efficiency of receiving services by the community. This study uses descriptive qualitative, where in data collection using secondary data in the form of documentation at the research location. The data analysis technique is a descriptive analysis technique, in which the analysis is carried out to be able to explain the Application of All In One Information Technology in Improving Public Services in Indramayu Regency. The results of the research show that the application of All In One Information Technology in Indramayu Regency. There are several inhibiting factors both in socialization and application implementation including internal and external factors, internal factors.

Skovoroda’s philosophy and calling of contemporary people

The article is devoted to the analysis of understanding of calling in the works of Skovoroda and its significance for the world-views and life choices of contemporary people. The current crisis phenomena are explicated in the light of the points of Skovoroda’s philosophy on the disparity between material and spiritual dimensions of human existence, irrelevance of work, devaluation of self-knowledge, individualism, and consumerism. The result is spiritual slavery and inability of people to respond to the challenges of contemporaneity. According to Skovoroda’s principle of self-knowledge, a person has to hear the internal call of existential truth or “God’s Spirit” which motivates for work, public service, and moral improvement. The author explicates 3 semantic levels in Skovoroda’s philosophy of calling: individual, social, and spiritual. By Skovoroda, calling appears as a natural desire to act in a certain sphere, but its end is in the Kingdom of God. The author presents the results of the research of the experience of calling of contemporary Ukrainians and explicates the typology of that experience. The article states that the revealed structure of calling “desire-abilities-realization-good” corresponds in general with the understanding of calling by Skovoroda. Therefore, this structure is constant over time. Nevertheless and contrary to the ethics of Skovoroda, nowadays, the motivation of self-development prevails over the value of care for common good and spiritual goals in understanding of calling. The comparison of the experience of calling in the minds of student youth in Ukraine and in the USA confirms its identity on the basis of common Judaic-Christian tradition. The differences in the contemporary understanding of calling are determined along the lines of religiosity versus secularity, and Protestantism versus Eastern Christianity. In particular, noted moral rigorism of the protestant understanding of calling as an obligation, whereas Jews and the other Christians conceive calling in the forms of light, easiness, and happiness. The author reasoned the significant motivating and pedagogical capability of the idea of calling in the contemporary world. The article emphasizes the importance of Skovoroda’s critical philosophic attitude towards individualism and consumerism in the direction of overcoming problems of environment, particularly of climate change induced by unstoppable growth of energy consumption, and of anthropological crisis.

Allocation Efficiency of Public Sports Resources Based on the DEA Model in the Top 100 Economic Counties of China in Zhejiang Province

Background: The county is the basic unit of national economic and social development, and is also the foothold and starting point of public sports services. Purpose: Taking the top 100 economic counties of China in Zhejiang Province as the research object, this study explores the allocation efficiency and influencing factors of public sports resources in the period of 2016 to 2020. Methods: The output-oriented Super-SBM model, which is used to measure the static efficiency of its public sports resource allocation, is combined with the DEA–Malmquist model to measure the total factor productivity from the perspectives of overall characteristics, regional heterogeneity, and individual differences. Moreover, we objectively evaluate the dynamic evolution and spatiotemporal characteristics of resource quality growth, financial management technology, and allocation efficiency from the horizontal cross-section and vertical time series. Results: (1) The efficiency of allocation of public sports resources in the top 100 economic counties in Zhejiang Province is relatively high, but it presents the characteristics of “extensive” allocation, and the allocation structure is unreasonable. (2) The super-efficiency gradient division of public sports resources shows that Yuhuan City ranks first with a state of super-efficiency allocation; Ruian, Linhai, Wenling, Yiwu, and Haining have a state of high-efficiency allocation; and other regions are characterized by a state of medium- or low-efficiency allocation. (3) The improvement of total factor productivity depends on the catching-up feature of technological efficiency on the production frontier, but it has not yet compensated for the negative effect of the decline of technological progress, resulting in a decline in total factor productivity with an average annual trend of 0.3%. (4) The level of county economic development has a highly significant positive effect on the allocation efficiency of public sports resources, while the per capita sports ground area has a highly significant negative effect on efficiency. The county population density has a highly significant impact, and regional factors have no significant effect on efficiency. Conclusions: The results of this study provide useful insights for the development of sound public sports service improvement policies.

Analysis of the Type and Distribution Features of Public Services Based on Civic Tech Concept

Owing to the development of Information Communication Technology (ICT) and the human and financial resources of public institutions, the task of improving public services is increasingly being transferred to the private sector. Civic Tech (CT), a form of public service delivery by ICT professionals in collaboration with citizens, is spreading from the United States to the world and creating many new public services. This study analyzes CT-based public services worldwide by clustering, dimension analysis, and co-occurrence analysis. This study concludes that CT-based public services are generally divided into two forms: direct service delivery to users, which fixes and replaces existing public services, and the creation of generic tools that indirectly support the improvement of public services. Moreover, the fact that the majority of CT-based public services are located in middleincome, medium-population density countries and regions can be a constraint on funding and talent that prevents CT organizations from generating or sustaining the public services created by CT organizations in areas where new and alternative public services are most needed.

Application of E-Government in Efforts to Improve Public Services (Study in Papua Province)

This study aims to discuss the implementation of e-government in the era of special autonomy in Papua as an effort to improve the quality of public services. The method used is through a library approach. Data were obtained from various literature sources relevant to the research topic, then data analysis was carried out in several stages; reduction, presentation, conclusion and verification. The results of this study indicate that the implementation of e-government for the Provincial Government of Papua can be used as a new model both in leadership style, policy making, new means of responding to public complaints, public accountability, including in administration and service management, as well as a forum for outreach to the community based on achievements. good governance.