Public Sector Organizations Research Articles

Performance management impacting organizational output in private and public sector organizations of Pakistan, a case in point

Performance management impacting organizational output in private and public sector organizations of Pakistan, a case in point

The Influence of Big Data Management Towards Big Data Decision-Making Capability in The Malaysian Public Sector

The study investigates the impact of Big Data Management (BDM) on Big Data Decision-Making Capability (BDDMC) in the Malaysian public sector. Utilizing Structural Equation Modelling (SEM) technique to analyze survey responses from 192 public sector employees, the research identifies that leadership focus on big data and using technology for big data significantly enhance BDDMC. Conversely, it finds that talent management for big data and the organizational culture surrounding big data do not have a notable impact in this context. These findings provide critical insights for public sector organizations, suggesting that prioritizing leadership and technology can improve the strategic use of big data in decision-making processes, particularly in the Malaysian public sector.

Civil society and governance. A survey of local authority and NPO collaboration from an institutional perspective

ABSTRACT There is a renewed interest in third sector organizations with hope for contributions to systems of new public governance and welfare services. This study is based on a survey to the local authorities in Sweden and aims to analyze how collaboration between public and third sector organizations occurs at the local level. A special focus for the study is idea-driven public partnerships (IOPs). The results indicate that collaboration mainly occurs outside of the core fields of welfare and also that the national level agreements set standards to be used in especially the larger local authorities who are more in need of formalized policies to handle the local relations. The institutionalized collaborative relations are diverse and mainly meant to promote a thriving third sector for its democratic values, but there are also certain welfare fields with less local remit such as sports, leisure time activities, and homelessness where NPOs are not crowded out by the public sector. Collaboration with IOPs are more common in larger local authorities and places with a larger proportion of immigrants.

The Role of Competence and Commitment in Building Sustainable Organizational Performance of Public Sector: A Systematic Literture Review

This research highlights the evolution of employee competence, organizational commitment, and sustainable performance in public sector or public service organizations by analyzing key trends and key concepts. We also analyzed and mapped the knowledge structure of research themes. Furthermore, this paper aims to outline a specific research agenda for the research subject. This research employs a systematic, integrated literature review approach, conducting a systematic review of existing literature on employee competency, organizational commitment, and sustainable performance in public sector organizations or public services. The PRISMA statement guidelines were followed. We obtained a total of 91 inclusion documents from Semantic Scholar. Our results show that there is a relationship between employee competence, organizational commitment, and the sustainable performance of public sector organizations or public services. Understanding the role of employee competence and organizational commitment in improving the sustainable performance of public sector or public service organizations requires the use of robust research models and a thorough conceptualization of how these relationships can emerge. We propose a research model for the future research agenda that explores how organizational commitment mediates the role of employee competence in improving the sustainable performance of public sector organizations.

Integrated care systems in England: the significance of collaborative community assets in promoting and sustaining health and wellbeing.

Until recently the healthcare system in England was based on a commissioning/provider model. However, this has been replaced with an Integrated Care Systems (ICSs) approach, aimed at improving health and wellbeing and reducing inequalities through local collaborative partnerships with public sector organizations, community groups, social enterprise organizations and other local agencies. Part of this new approach is an emphasis on the role of community assets (i.e., local resources), that are considered integral to promoting positive health and wellbeing outcomes. This paper presents research from a series of three research studies on "community assets" conducted in the East of England within a newly established ICS. Based on analysis of qualitative data highlighting the lived experience of community asset members, this paper shows the positive wellbeing impact on vulnerable community members that assets provide. Further insight on the local impact and the collaborative nature of the research is provided suggesting that new asset-based approaches recognize the social determinants of health. This presents a shift away from positivistic linear approaches to population health and wellbeing to a new non-linear collaborative approach to addressing health inequalities and promoting wellbeing. The authors suggest that exploring this through a complexity theory lens could illuminate this further. Finally, the authors warn that while community assets have an important role to play in empowering citizens and providing much needed support to vulnerable and disadvantaged communities, they are not a substitute for functioning funded public sector services that are currently being undermined by ongoing local governments funding cuts. As such, while community assets can help ameliorate some of the negative effects people experience due to economic, structural and health disadvantages, only a more fair and more equal distribution of resources can address growing health inequalities.

New Public Management and Human Resource Planning Process In Delta State Hospital Management Board, Asaba, Nigeria

The new strategy for public management has given rise to a shift in human resource planning. The purpose of the study is to assess how the new public management approach's theoretical modifications have affected its practical applications, particularly in the area of human resource planning. The main goal of this study was to ascertain how the New Public Management approach has affected human resource planning in Delta State Hospital Management Board, Asaba. Convenience sampling and a cross-sectional research design were used. For this study, a questionnaire was used as the research tool for data collection, and 109 respondents were deemed useful. Statistical Package for Social Sciences (SPSS) software version 23.0 was used to perform inferential statistics of correlation and multiple regression analysis on the collected data. The study's findings demonstrated a favorable and significant correlation between new public management and human resource planning and a high-performance culture. The study also showed that the New Public Management approach had a direct impact on the culture of high commitment and performance and human resource planning. The study makes several recommendations, including that the Delta State Hospital Management Board and other related public sector organizations work on clearly outlined HR policies that can form the cornerstone of an institutional framework to ensure the efficient application of HRP policies. Additionally, they should implement New Public Management processes that include human resource planning scope and allocate more funds for the capacity building and professional growth of the resources in order to provide need-based training to their staff. The study is unique in two ways. First, while there are numerous studies that describe the traditional approach to public management in the literature, this study offers a critical viewpoint on it. Second, no other studies in Nigeria have looked into the connection between the new public management approach and human resource planning; the study is a leader in the field in this regard.

Organizational Resilience in Public Sector Organizations

Organizational Resilience in Public Sector Organizations

Impact of working from home on employee productivity in post COVID 19 era: The moderating role of organizational support

The purpose of the study is to review the impact of working from home on employee productivity in post COVID-19 era, the moderating role of organization support. The descriptive survey design is adapted for this research to explore the impact of COVID-19 on employee productivity while seeking further knowledge on organizational support in post COVID-19 era. The structure of this research is flexible, therefore the necessity to adopt the qualitative research approach. Data was obtained through a survey with a questionnaire. Sample size is approximately 203 consisting of employees from both the private and public sector organization in some part of Accra, basically Accra central. The study employed the use of the Cronbach Alpha to measure the reliability of the scale adopted. Thus, in the context of the study, the high Cronbach's Alpha values suggest that the survey items for measuring employee productivity, organizational support, and flexible work hours were well-designed and highly reliable. Therefore, the findings of the study are likely to be trustworthy and reproducible. This relationship implies that as opportunities for flexible work schedules increase, so does the level of productivity among employees. However, this study also emphasizes that employee productivity is not simply a matter of offering flexible work arrangements. The role of organizational support emerges as crucial, as shown by its substantial positive impact on employee productivity. In conclusion, this research offers compelling evidence that flexible working hours and organizational support are key ingredients in the recipe for enhanced employee productivity. The studies recommends further research is needed to uncover the intricacies of these relationships and to broaden our understanding of the dynamics of modern work environments.

Digital transformation and its impact on achieving high performance for public sector organizations in Iraq

Digital transformation and its impact on achieving high performance for public sector organizations in Iraq

Toward a person-environment fit framework for artificial intelligence implementation in the public sector

Using an embedded mixed method design, we compared a nationally representative sample of US adults and a sample of US-based emergency managers (EM) on their attitudes toward artificial intelligence (AI) and their intentions to rely on AI in a set of decision-making scenarios relevant to emergency management. Emergency managers reported significantly less positive attitudes toward AI and were less likely to rely on AI for decisions compared to the nationally representative sample. Our analysis of EMs' open-ended responses explaining their choices to use or not use AI-based solutions reflected specific concerns about implementation rather than wariness toward AI generally. These concerns included the complexity of the potential outcomes in the scenarios, the value they placed on human input and their own extensive experience, procedural concerns, collaborative decision-making, team-building, training, and the ethical implications of decisions, rather than a rejection of AI more generally. Managers' insights integrated with our quantitative findings led to a person-environment fit framework for AI implementation in the public sector. Our findings and framework have implications for how AI systems should be introduced and integrated in emergency managerial contexts and in public sector organizations more generally. Public managers' perceptions and intentions to use AI and organizational oversight processes are at least as important as technology design considerations when public sector organizations are considering the deployment of AI.

Who Does Diversity Better? The Role of Servant Leaders in Promoting Diversity Management Across Public and Private Sector Organizations

Who Does Diversity Better? The Role of Servant Leaders in Promoting Diversity Management Across Public and Private Sector Organizations

Accounting statements of budgetary organizations: features of methodological approaches to the composition of statements and the formation of a balance sheet

The article studies methodological approaches to the composition of accounting (financial) statements and the disclosure in them of information about the financial position of budgetary organizations in the system of Russian regulatory documents on accounting. A comparison is made of the requirements for the composition of financial statements and the content of the balance sheet of Russian budgetary organizations with the regulations for the composition of financial statements and the content of the balance sheet of Russian commercial organizations. In addition, the requirements for the composition of financial statements and the content of the balance sheet in the system of Russian accounting standards are compared with the regulations on the composition of accounting (financial) statements and the content of the report on the financial position of public sector organizations in the system of international financial reporting standards for public sector organizations. Significant differences are revealed in the methodological approaches to the composition of reporting and the content of the balance sheet in the systems of accounting standards under consideration. Discursive issues regarding aspects of the research carried out are substantiated, and possible ways to solve them are argued.

Unlocking the promise of process mining: shaping perceptions and impact in the public sector

PurposeWorldwide challenges impose public organizations to rethink their processes and satisfactorily meet citizens’ needs. Process mining (PM) techniques enable organizations to objectively analyse and improve their processes, by providing higher process transparency and efficiency. However, extant literature on PM applications in the public sector reveals there is still limited evidence on the opportunities and challenges perceived from PM introduction in the public sector, and on PM potential to enhance public sector digital transformation: this study aims to fill these gaps.Design/methodology/approachBased on Business Process Management and digital innovation fields of research, we administered a questionnaire to a sample of Italian civil servants working in different public organizations to investigate their perceptions of PM opportunities and challenges and the extent to which it can support public sector digital transformation. A three-level analysis was conducted to inspect findings with different levels of granularity, and results were analysed both descriptively and quantitatively.FindingsWe found a positive attitude towards PM introduction in the public sector, and perceived opportunities and challenges related to both the technical and the social systems. The triangulation between close-ended and open-ended questions suggests that PM could be the missing link between public sector digitalization and digital transformation. These findings can be used by policymakers to develop the best strategies to introduce PM into public organizations and support its adoption, and by researchers to further explore PM role in public sector digital transformation.Originality/valueDespite PM claiming to push digital transformation, it is not clear if it is also true for public sector organizations. This paper addresses this gap and it is among the first attempts to explore PM from civil servants’ viewpoint to investigate their perceptions of PM opportunities and challenges, as well as the variables that influence these perceptions.

From de jure to de facto transparency: Analyzing the compliance gap in light of freedom of information laws

AbstractFreedom of information (FOI) laws empower citizens to access public information from public organizations, enhancing government transparency and accountability. Previous studies have evaluated government transparency and FOI compliance based on the proactive release of information and governments' responses to citizens' requests. This study extends prior research by focusing on regulatory compliance mechanisms in German public organizations. Specifically, it investigates how these organizations respond to information requests under varying legislative frameworks across Germany's 16 states (Länder). Based on six legal elements (de jure provisions), we examine FOI law stringency and investigate their association with government responsiveness to approximate de facto regulatory compliance. Based on an analysis of over 100,000 requests directed at more than 7000 German public sector organizations, we find that not all six legal elements are directly associated with responsiveness. Only those elements that signify a broader organizational commitment to transparency are linked to higher responsiveness. This study contributes to public sector transparency literature by highlighting the complex interplay between variations in FOI laws and actual compliance, and underscores the need for further research on the assumed causal relationship between FOI law stringency and transparency outcomes.

The Innovative Implications of Smart Working in a Post-pandemic Era: A Model of Smart Working Satisfaction in Public Sector Organizations

New technological imperatives have changed the configuration of work, shifting it toward flexible and high-performance logics. Added to this was the global health emergency that paralyzed most work activities, with dramatic impacts on employment. During and after the emergency, organizations have realized that digital transformation has the potential to increase productivity, and Smart Working (SW) is part of this transformation process. The variable this analysis focuses on is Smart Working Satisfaction (SWS) in Italian public organizations, with the aim of identifying trends and solutions to improve human well-being and labor productivity. Accordingly, the research aims to answer the following questions: (a) What factors influence SWS? (b) What effects on satisfaction does a flexible form of work generate? (c) How does SWS manifest itself? A survey of 1,252 civil servants tapped the level of satisfaction of agile workers. The study aims to shift the focus of the scientific literature on SWS toward a new organizational approach to work. This research seeks not only to fill a theoretical gap related to SWS but also to demonstrate how the diffusion of new flexible working logics enhances workers’ sense of affiliation.

Labor unions, work contexts, and workers’ access to work–family policies

Abstract Unions serve as primary labor market institutions that improve employees’ working conditions, yet existing literature offers mixed results of their influence on workers’ access to work–family policies. This may be partially due to the extant literature having not considered possible variation across work contexts. In this study, I ask whether union coverage can increase workers’ access to work–family policies and examine how family-friendly work contexts—public sector organizations and female-dominated occupations—can modify these union effects in the United States. Using the National Longitudinal Survey of Youth 97 (2000–2017) and individual-fixed effect models, I analyze the impact of transitioning from a nonunion worker to a union-represented worker on the worker’s access to three work–family policies: paid parental leave, schedule control, and paid sick/vacation days. Results show that changing from a nonunion position to a union-represented one increases workers’ access to paid parental leave and paid sick/vacation days but decreases access to schedule control. The findings also show that workers in public sector organizations and female-dominated occupations tend to experience outsized benefits of union coverage on access to longer paid sick/vacation days. These findings suggest that the advantages of union coverage in workers’ access to work–family policies may be influenced by gendered work contexts.

Geographic information systems adoption model: A partial least square-structural equation modeling analysis approach

The ability of Geographic Information System (GIS) to organize, analyze, visualize and integrate spatial data has been at the top of its primary uses among professional industries. However, considering the extensive adoption of Information System (IS) throughout history for government organizations’ or citizens' disaster response, the implementation of geographical elements is still minimal. Previous GIS models and framework studies, particularly in developing countries, were affected by pandemic pressure, competitiveness pressure, change management, and security factors. Thus, this study aims to develop a model for the successful adoption of GIS using the Technology Acceptance Model (TAM), and De Lone and Mc Lean Information Success Model and analyze the applicability of the existing factors to enhance the performance of Public Sector Organizations (PSOs). From the study, a new conceptual framework was proposed to examine the effects of factors on GIS adoption that impact performance among PSOs from the perspective of Saudi Arabia. Quantitative methods were used to collect data through a questionnaire distributed to 350 respondents from PSO, and only 272 were found to be valid. Partial Least Square Structural Equation Modeling (PLS-SEM) validated the GIS model. The finding revealed that system quality, service quality, change management, competitiveness pressure, perceived ease of use, perceived usefulness, and security factors significantly and positively affected GIS adoption. The study also showed that GIS adoption substantially affected PSO performance. The proposed model provides insight into how GIS adoption can eventually enhance performance among PSOs. In essence, the study contributes to the running of PSO and the decisions taken by policymakers.

Kinerja Perusahaan Daerah Air Minum (PDAM) Tirta Amertha Jati di Kabupaten Jembrana

Organizations, both public and private organizations, compete in providing a better form of service based on the field they are working on. Discussing examples of public sector organizations, one of which is a regionally owned business entity (BUMD). One of the Regional-Owned Enterprises (BUMD) that emphasizes community service while carrying out business activities is the Regional Drinking Water Company (PDAM). PDAMs aim to provide clean water to the community, especially at the regional level, as well as assist local governments in increasing Regional Original Revenue (PAD). As part of a Regional-Owned Enterprise (BUMD), PDAM has the authority to seek profit from the service process provided to consumers. This research uses descriptive qualitative methods with data collection techniques in the form of observation, interviews, and documentation. The theory used in this research is the performance theory by Dwiyanto which assesses the performance of an organization using 5 (five) indicators, namely productivity, service quality, responsiveness, responsibility, and accountability. By using this theory, it can be concluded that the performance of the Regional Drinking Water Company (PDAM) Tirtha Amertha Jati Jembrana Regency can be said to be quite good, because it still needs to be improved in several ways, such as the effective use of human resources and natural resources, infrastructure, service quality and continuity, and disaster mitigation to anticipate damage caused by natural disasters.

Social Marketing in Health Emergencies: Content analysis of Campaigns from Public Sector and Nonprofit Organizations

ABSTRACT Communication campaigns to encourage individuals to adopt social norms became a priority in the public sector due to the spread of COVID-19. For this, a content analysis of campaigns issued in English and Spanish for COVID-19 was carried out using Google as a search platform. Fifty-two campaigns launched in 17 countries throughout the year 2020 were analyzed, with a total sample of 504 messages. Research identified that the visibility of the desired behavior was the mechanism increasingly used by the different institutions to inform and persuade the acceptance of new social norms. The campaigns promoted awareness of the virus (descriptive social norms to follow), then they appealed to self-responsibility for contagion, and finally being able to deal with the frustration of confinement. It was identified that most campaigns were merely informative, and that testimony or cultural images were the styles least used.

Organizational Ambidexterity: A Bibliometric Review and Framework for Future Public Administration Research

The public administration (PA) discipline recognizes public sector organizations’ need to manage tensions and competing pressures, especially in the context of turbulence and complexity. But it but has only recently considered organizational ambidexterity (OA) as a capability that allows this. This study reports bibliometric reviews and content analyses concerning OA. It identifies implications for PA and research gaps. Despite OA’s appeal in addressing PA challenges, an understanding of how the PA context might influence OA applicability is just emerging. We describe a PA research agenda that includes OA and the conditions promoting it.