Public Sector Organizations Research Articles

The Effectiveness of Worker Participation in Promoting Industrial Harmony- A Case of one of the Public Sector Organisations in Zimbabwe

Objectives: This study examined the effectiveness of worker participation in promoting industrial harmony at one public sector organisation in Zimbabwe. Methods: To identify different types of worker participation initiatives, to assess employees' perceptions of industrial harmony, to establish key challenges affecting worker participation, and to evaluate the effects of employee participation on industrial harmony. Results: The study found that public sector organisations in Zimbabwe use several mechanisms for worker participation, including workers' committees, suggestion schemes, and joint consultative forums. Worker participation was found to have a positive effect on industrial harmony by fostering mutual understanding, reducing conflicts, and improving collaboration between management and workers. However, the study also established various challenges hindering the effectiveness of worker participation, such as inadequate resources, lack of management commitment, poor communication channels, and resistance to change. Results also indicated that in as much as worker participation is a valuable tool for promoting industrial harmony, its success depends on addressing key organisational challenges and behavioural barriers. The findings contribute to the literature on promoting worker participation and industrial harmony. Conclusion: The study offers practical recommendations for organizations seeking to enhance workplace harmony through inclusive and participatory practices.

Analysing institutional responses towards disaster risk reduction: challenges and antecedents

Globally, the frequency and magnitude of weather-related hazards poses significant challenges for governments and the private and the not-for-profit sectors. This paper provides exploratory insight into the challenges that hinder institutional responses to risk reduction. This study specifically considered public sector organisations within disaster risk reduction (DRR) organisational fields. The paper identifies 3 major constraints, which include fragmentation, difficulties in using risk information and cultural identities that affect public sector organisations and community responses. To analyse these issues, an institutional theory lens was used to explain the antecedents under which institutional actors may respond based on events and stakeholder expectations and demands. The findings suggest that challenges hindering response to risks and emergencies are strategic, institutional or operational in nature. A selection of public sector organisations response initiatives is presented within an Australian context with analysis of the Sendai Framework for Disaster Risk Reduction 2015-2023 Priority 4. Recommendations and further research to identify and address other institutional constraints and sectors are recommended.

Effect of Information Communication Technology (ICT) on Workers’ Service Delivery in Nigerian Television Authority Awka Nigeria

This paper study examines the Effect of ICT on workers’ service delivery in public organizations in Nigeria. The following issues were discussed to x-ray the impact of ICT on workers efficiency and effectiveness in the organization – the concept of workers performance, effects of ICT on new work practice in public sector, information communication technology and organizational productivity, challenges of adoption of ICT in organizational productivity, addressing the challenges of ICT in public sector and prospects of ICT in public services delivery. It is the position of the paper that ICTs present enormous opportunities to enhance the delivery of public service in the public sector as argued by the ICTs optimists. Today, ICTs usage in the public sector remains a key factor in enhancing public service delivery in the country. Development of ICTs have dramatically changed the way information is collected, stored, processed, disseminated and used, thus making it the most powerful tool for modernization and development. It was concluded that adoption and application of ICT on public service delivery in public service in Nigeria has tremendously influenced the modernization and modern work practice. The study recommended that public sector organizations should embrace the application of ICT in service delivery to be at par with the current global practice.

The Roles of Corporate Social Responsibility and Perceived Organizational Support on Employee Loyalty in the Vietnamese Public Sector

Employee loyalty is crucial for an organization’s success, especially during economic recovery after the COVID-19 pandemic. This research aims to develop a framework of employee loyalty for the public sector, examining the relationship between corporate social responsibilities (CSR), perceived organizational support (POS), organizational identification, and employee well-being. The research addresses the gap in the literature on employee loyalty in public sector organizations and provides valuable insights into the mediating roles of employee well-being and organizational identification in enhancing employee loyalty in the Vietnamese public sector. The findings of this study showed that both CSR and POS positively impact organizational identification and employee well-being. Also, organizational identification and employee well-being play mediating roles in the relationship between CSR, POS, and employee loyalty. However, there is an insignificant relationship between POS and employee loyalty in the Vietnam public sector context. By combining both social identity theory and organizational support theory perspectives, this research offers a more integrated and holistic approach to understanding the path from CSR and POS to employee loyalty, providing managers and policymakers with a more concrete perception of the value and role of CSR and POS in building long-term trustworthy relationships with employees.

Implementation of New Public Management (NPM) on the Performance of Public Sector Organizations in Indonesia

Implementation of New Public Management (NPM) on the Performance of Public Sector Organizations in Indonesia

Risk management technology in the public sector: challenges and opportunities

The paper examines the importance of using effective risk management methods in the public sector, emphasizing the need for an integrated approach to this problem. The author emphasizes that public management mechanisms must be supported by appropriate technologies to ensure sustainable functioning. The use of ISO 31000 and ISSAI 9100 standards helps structure the risk management process and increase its effectiveness. Risk management should be based on the identification, assessment and response to risks and take into account the influence of various factors on the risk management process. The author also notes that risk management in the public sector is complicated by certain factors (frequent management changes, division of operating budgets and programs, lack of clear risk indicators, etc.). The analysis of the issue demonstrates that the system of assessment, management and risk reduction should play a key role in public administration. The main task of risk management as an element of public management is to make effective decisions, create the necessary conditions and plan actions taking risks into account to minimize their negative impact on planned results. As a result of the use of risk management technologies, it is possible to identify risks, determine factors and sources of risk, assess the degree and probability of occurrence of hazards and, ultimately, develop an optimal plan of management actions. The results of the study demonstrate that the issue of forming a risk management mechanism in the public sector requires further scientific research on the application of theoretical developments in the practical activities of public management and administration bodies of Ukraine. The paper also focuses on the issue of risk management in public sector organizations, and concludes that in order to assess the value, type and impact of risk, it is necessary to review the internal part of the organization and its management processes, as well as its environment. Such a review of risks should be complemented by increased risk awareness at each level of the management hierarchy and in the day-to-day activities of all employees of the organization. Thus, the need to use modern risk management technologies in the public sector is outlined in order to increase the effectiveness of the decisions made and minimize the negative impact of potential risks on the results of the work of management bodies.

Quality Of Audit In Public Sector Organizations: Trends And Article Analysis

This study purpose to explore and analysis the "characteristics of audit quality" through two questions: 1. what are the publication trends of audit quality-themed articles based on research contributors, and 2. what are the developments in research related to audit quality up to the present. The study employs a systematic literature review using keywords that describe the article topic coverage to identify trends in audit quality characteristics. The sample consists of 26 articles from the database SCOPUS from 2011 to 2020 on audit quality. The results indicate that University Utara Malaysia's contributions dominate among institutional contributors to the articles, article contributions are predominantly from Indonesia by country, and contributions are dominated by the International Journal of Economics Research based on journal source. The final results related to audit quality show variability with appropriate testing. This research empirically contributes to the development of literature and aids in analyzing audit quality-related research.

Financial Literacy, Public Accountability, Information Transparency and Financial Performance Responsibility in Zakat Management at Baitul Mal Aceh Agency

This research aims to determine the influence of financial literacy, public accountability, information transparency and responsibility on the financial performance of zakat management at Baitul Mal Aceh Agency. This research uses the financial literacy variable as the main variable which is believed to have a better influence on improving financial performance. The use of financial literacy variables becomes important along with the implementation of zakat as a tax deduction as regulated by the Ministry of Finance of the Republic of Indonesia. Through financial literacy, Baitul Mal Aceh Agency can improve, especially regarding zakat management. This research also uses good governance variables, which include public accountability, information transparency and responsibility. Baitul Mal Aceh as a public sector organization is obliged to prioritize the principles of good governance in order to increase public trust in zakat management in Aceh.

Relationship between Employees Social Media Addiction and Workplace Procrastination: Preferance for Organization as a Moderator

Workplace procrastination is a major area of concern in the modern workplace especially since there has been an uptrend in the use of social media worldwide. Worsening workplace procrastination is often attributed to increased social media use. However, some studies show positive effects of time management skills on procrastination. As such, this study explores the moderating effect of Preference for Organization (PFO) (a facet of time management behavior) on the relationship between employees' social media addiction (SMA) and workplace procrastination (WP). Employees from both private and public sector organizations residing in Rawalpindi and Islamabad were included in the sample. Convenience sampling was used to ensure a large pool of participants to improve statistical power of findings. Employed (329) men and (171) women between the ages of 22 and 50 (M=39.60, SD=.47) were included in the study. The questionnaire for the study included the Bergen Social Media Addiction Scale (BSMAS), the Workplace Procrastination Scale (WPS), and the Preference for Organization (PFO) subscale of the Time Management Behavior Scale (TMBS). Results for the moderation analysis, Model 1 of Process macro, show that there was a significant effect of SMA and PFO on procrastination and a significant interaction effect of SMA and PFO on WP, such that an increase in PFO can reduce the effects of SMA on workplace procrastination. The study highlights the importance of improving employee training and introducing programs in organizations that help increase an organized way of working to improve productivity and reduce procrastination.

THE UTAUT CONCEPT IN PUBLIC ORGANIZATIONS – RESULTS OF AN EMPIRICAL STUDY

Changes in social, political, economic, and demographic fields are making public sector organizations look for new ways to deliver public services. Simultaneously, the cultural transformations that occurred during the final decade of the 20th century, resulting from the transition from an industrial civilization to a knowledge civilization and the dominance of information-communications technologies (ICTs), have profoundly impacted not only the extent and caliber of interactions among individuals but also the conditions under which organizations operate. Consequently, the public sector is forced to undergo extensive digital transformation. To achieve a successful transformation, however, the changes must be embraced by the end users, specifically those employed in the public sector. In this article, the results of a study on the acceptance of modern technology by public organizations in Poland are presented. The study uses the UTAUT model.

The Influence of Sustainable Risk Management on the Implementation of Risk-Based Internal Auditing

Risk management exerts a significant influence on the competitiveness of an organization and its operational processes. It presents opportunities for expansion, foresight, and the need to promote sustainability. Many organizations have executed comprehensive risk management processes. Moreover, internal audit has increasingly attracted managers’ attention, forming the basis of modern governance methods. The aim of this study is to examine, from the viewpoint of the agency, the impact of the role of internal auditors, training in risk management, and management support on risk management. Following this, the work examines risk management in terms of the risk-based auditing implementation that is performed by Saudi public organizations. This study encompassed 234 completed and therefore valid questionnaires from the manager and assistance of the internal audit department, internal auditors, accountants, and managers employed in Saudi public organizations. The data collected have been analyzed utilizing Smart Partial Least Squares (SmartPLS). This study’s findings confirmed that there is a significant association between the role of internal auditors in risk management, training in risk management, and between management support and risk management. There is also a significant association between risk management and the implementation of risk-based internal auditing. This study’s findings have significant ramifications for those in charge of public-sector organizations, and sustainability, aiming to enhance the dependability and trustworthiness of the internal audit process and other aspects of financial reports and audits in general. Currently, there is a dearth of published research on the factors that influence risk management and also on risk-based internal auditing. This study contributes to the emerging literature on this subject by examining Saudi public organizations; it also establishes empirical variables through a thorough review of relevant research. Conducted here is an empirical investigation that identifies the factors that affect risk management and then its influence on risk-based internal auditing implementation in the economic system of Saudi Arabia. By focusing on Saudi public organizations, this article highlights other countries that have similar systems of governance rules and procedures in their government-operated entities.

Middle Manager Resistance to, or Acceptance of Organisational Change in the Australian Public Service

This paper explores the impact of policy on organisational factors (leadership and organisational culture) and managers’ personal attributes (such as psychological capital) on their resistance to or acceptance of change. This qualitative study utilised interviews with senior leaders and focus groups with middle managers. The findings identified the impact of senior leadership and managers’ Psychological Capital on their acceptance of change. This paper identified the importance of understanding the drivers of change on managers during the change process in two public sector organisations. This paper found that the implementation of NPM reforms and austerity funding affected how managers’ interpreted new policies, which impacted their acceptance of change.

Digital orientation and organizational resilience: the contingent effect of dynamic capabilities

ABSTRACT This study examines the contingent effect of dynamic capabilities (sensing, seizing, and reconfiguration) on the relationship between digital orientation (DOR) and organizational resilience (ORES) in Nigerian public sector organizations (PSOs), framed by Dynamic Capabilities Theory (DCT). A quantitative approach was employed, with data collected from 306 PSO employees using a questionnaire. The analysis, conducted via Smart-PLS, reveals that DOR positively influences ORES. Both sensing and seizing capabilities significantly strengthen the DOR-ORES relationship, while reconfiguration shows no significant moderating effect. The findings highlight the role of dynamic capabilities in enhancing organizational resilience within the digital transformation context of PSOs. The study contributes to the limited empirical research on dynamic capabilities and their contingent role in PSO resilience, providing key implications for future research and organizational practices.

The Role of Organizational Commitment and Innovation In Mediating The Influence of Visionary Leadership and Competence on Employee Performance

This study explores the impact of visionary leadership and competence on employee performance, with a focus on the mediating roles of organizational commitment and innovation. Conducted within the context of civil servants in Pekanbaru City, this research employs a quantitative approach to investigate the relationships between these variables. The results reveal that visionary leadership has a significant positive effect on employee performance, both directly and through the mediating role of organizational commitment. Competence also significantly influences employee performance, but this effect is primarily channeled through innovation, which acts as a key mediator. The findings underscore the importance of fostering visionary leadership and enhancing competence to boost organizational commitment and innovation, ultimately leading to improved employee performance. This study contributes valuable insights into the mechanisms by which leadership and competence can be leveraged to achieve higher levels of performance in public sector organizations. Practical implications include strategies for developing leadership and competence to enhance the productivity and effectiveness of civil servants.

Adoption of International Public Sector Accounting Standards and Financial Reporting Quality in Universities in Rivers State

In spite of the adoption of International Public Sector Accounting Standards (IPSAS) in Nigeria, it appears that significant progress has not been made by public sector organisations in its implementation. The purpose of this study was to investigate the extent to which the adoption of IPSAS has influenced financial reporting quality in universities in Rivers State. Cross sectional survey research design was used for the study and the area of the study was Rivers State, Nigeria. The population of the study was 37 senior Accounting Personnel from the three universities studied. The entire population of 37 was used as sample, hence census was employed for the study. The instrument used for the collection of data was a self-structured questionnaire developed using a four-point rating scale of Very High Extent, High Extent, Moderate Extent and Low Extent. The instrument was validated by two Business Educators and one Measurement and Evaluation expert, all from the Faculty of Education, Rivers State University. The reliability of the instrument was determined using the test re-test method; this was done through the Pearson Product Moment Correlation Coefficient (PPMCC) and a reliability coefficient of 0.96 was obtained. Data was analysed using mean and standard deviation while the hypothesis was tested using one-way Analysis of Variance. Based on the results of the study, it was found that the adoption of international public sector accounting standards has influenced financial reporting quality in universities in Rivers State albeit to a moderate extent. The study further found that there was significant difference in the mean score of Senior Accounting Personnel in the three universities on the extent to which financial performance, financial position and cash flow standards have influenced financial reporting quality in universities in Rivers State. The study concludes that universities in Rivers State are still at an elementary stage of the adoption of IPSAS in the preparation of financial statements and as such the quality of their financial statements cannot be reasonably assured. One recommendation made, amongst others, was that Accounting Personnel of universities in Rivers State, especially those handling Final Accounts, should be made to undergo thorough training on IPSAS to enhance their financial reporting skills; the training should be practical and not theory-based and experts who have been involved in the successful implementation of IPSAS should champion the process.

Sleepless for the family: The relationship between public employees’ family motivation and work stress

IMPACT This article explains how family motivation can be a stressor for public sector employees in the workplace and why public sector organizations should be aware of family motivation and its potential stress and health-related effects. In addition, it shows that physical activity—but not public service motivation—can help civil servants alleviate their work stress caused by family motivation. Public organizations need to develop policies to help employees deal with work stress and insomnia including promoting more physical activity which can improve employees’ well-being when facing pressing issues, such as budget cuts and family financial problems. Based on a study in China, the authors’ recommendations for practice have international relevance but most particularly in collectivist cultures such as Japan, Korea and Vietnam.

Technological Factors Affecting Communication Quality at Ho Chi Minh City University of Industry and Trade

In the current era of technological explosion, applications are widely adopted and continuously improved, significantly impacting the education sector and creating a high demand for training within educational institutions. This manuscript identifies technological factors influencing communication quality at Ho Chi Minh City University of Industry and Trade, with broader implications for enhancing communication strategies in other educational and public sector organizations. Combining qualitative and quantitative methods, the study involved in-depth interviews with experts and a survey of 582 students, utilizing descriptive statistics, reliability testing, exploratory factor analysis, correlation analysis, and regression on SPSS 20.0 software. The proposed model includes five factors: Application Utility, Digital Transformation Enhancement, Practical Flexibility, Technological Trends, and Technology 4.0 Experience. Results show these factors positively support the school's brand and communication quality.

Appraisal model on how accounting data analytics impacts public sector sustainability reporting

The current manuscript establishes and validates a conceptual framework that focuses on the correlation between accounting data analytics (ADA) and the quality of digital sustainability reporting (QDSR). Moreover, it aims to examine how the sustainable green internal control system (SGICS) facilitates the relationship between ADA and QDSR. The current manuscript employed a three-pronged methodology comprising of expert interviews, a literature review, and a self-administered survey, in sequential sequence. To determine the measuring scales and relevant concerns, the qualitative methodology originally involved conducting several semi-structured interviews with specialists and doing a thorough examination of the relevant literature. In the quantitative phase, statistical data were collected by two-wave paper-and-pencil surveys given to respondents in Vietnamese public sector organizations. The survey was conducted using a snowball and convenience sampling method. The data analysis was conducted utilizing the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique with the assistance of SmartPLS 4.1.0.3. The statistical results validated the significantly positive connection between ADA and QDSR. This link was partially mediated by SGICS.

Employees trust, perceived justice, on task performance: Mediating and moderating role of autonomy and organizational culture

This study explores the impact of trust and perceived justice on task performance within UAE public sector organizations, emphasizing the mediating role of autonomy and the moderating effect of organizational culture. This research was driven by gaps in the current understanding of how individual perceptions of fairness and trust impact practical outcomes in the public sector. Through a survey of 273 public sector employees and structural equation modeling, this study demonstrates how trust and perceived justice significantly enhance task performance, with autonomy serving as a crucial mediator. Organizational culture also plays a complex role in moderating these effects, adding a cultural context layer to the theoretical framework grounded in social exchange theory. This study contributes to this field by providing empirical evidence supporting the enhancement of autonomy and justice perceptions to improve employee performance in the public sector. This contribution is particularly significant as it challenges traditional views on the trust-autonomy relationship and offers new insights into the role of organizational culture. By highlighting these dynamics, this study fills a crucial gap in the literature and also offers a model that can guide future research and practical applications in similar contexts. The findings underscore the necessity of fostering trust and perceived justice within organizations, recommending that leaders focus on enhancing autonomy and carefully consider the influence of organizational culture. This approach promises to improve task performance and employee satisfaction, thereby contributing to a more effective administration and service delivery in the public sector.

Investigating the Relationship among Organizational Culture, Job Motivation, Organizational Citizenship Behaviour, and Job Performance: Indonesian Public Sector Context

The inadequate performance of Indonesia’s public sector is demonstrated by the decline in ranking on the Global Competitiveness Index from 2017 to 2019 and the lack of research on OCB in the public sector, considering that most studies focus on the private sector. The objective of this study is to explore the correlation between organizational culture, work motivation, work performance, and organizational citizenship behavior (OCB) within Indonesia’s public sector organizations. By using Structural Equation Modeling Partial Least Square (SEM-PLS), data from 189 public sector respondents were analyzed. The research tool was verified using tests for convergent validity, construct validity, and discriminant validity. The results indicate that organizational culture impacts job performance, OCB, and job motivation positively and significantly. Job motivation also has a positive and significant influence on OCB but is not significant in relation to job performance. Additionally, OCB positively and significantly affects job performance. This research addresses a gap in the existing literature by presenting a fresh perspective on the relationship between these factors within the public sector. The results of this study expand upon previous investigations and offer valuable insights for professionals seeking to enhance organizational performance in the public sector, particularly in terms of effectively implementing organizational culture and motivation strategies.