This article presents the study of the effect of unbalanced stray capacitance in single-phase 500 kV power transformers and establishes the mitigation technique. The power transformers were operated in Wang Noi Substation for transmitting the electrical power. There are 3 units of single-phase power transformer. Previously, a transformer of phase B failed after being serviced for several years. Thus, the new power transformer was ordered instead of the failed one. However, once the new system had been operated, the hotspots at the surge arrester of tertiary winding (22 kV) were found and the unbalance of phase voltages was observed, resulting in overvoltage as a root cause of the problem. Once a thorough investigation was done, it was found that there was an effect of unbalanced stray capacitance between tertiary winding and ground core since the new power transformer has some different designs compared with the remaining. Hence, the mitigation technique was performed by adding the capacitor parallel to the tertiary winding until the voltage balance was achieved. Simulation with the PSCAD program was performed to determine the optimum value for additional capacitors, i.e., voltage balance, using an iterative method. In this article, the capacitors used for additional were capacitor voltage transformers, which have been installed. As a result of the troubleshooting, the voltage at the 22 kV bus was more balanced as well as not causing overvoltage, and the hotspots at the surge arrester of tertiary winding were not detected resulting in gaining the stability and reliability of using these transformers.