Provision Of Administrative Services Research Articles

Sztuczna inteligencja w naukowym i technologicznym paradygmacie gospodarki światowej

The article examines the impact of artificial intelligence (AI) technologies on global sustainable development. Artificial intelligence affects all three pillars of sustainable development: economic, social, and environmental. Based on the generalization of academic works and authoritative expert assessments, it is shown that this impact is ambiguous. By increasing technological capabilities and enhancing the efficiency of business, public administration, and the provision of administrative and social services, AI creates a number of socio-economic problems, primarily in the labor market, when hundreds of professions are discredited and may disappear. It has been confirmed that almost all sectors of the economy, including education and medicine, are subject to the large-scale impact of AI. AI is able to optimize the use of resources and increase energy efficiency, reducing waste, thus affecting the environmental pillar of sustainable development. The purpose of the article is a systematic study of the intellectual and technological landscape of the global economy with a cross-country analysis of its key indicators using the Kohonen algorithm. The author has positioned artificial intelligence in the technological paradigm of the twenty-first century. If scientific progress in materials science, energy, and mathematical computing led to the digital transformation with the emergence of Industry 4.0, then in synergy with bio- and quantum technologies, AI will form Industry 5.0, i.e., essentially a smart economy, through a technological explosion. To recreate the current global intellectual and technological landscape, the study used the Kohonen algorithm with the Deductor Studio package to analyze 128 countries by 5 indicators. The modeling allowed us to group them into 5 clusters, which makes a real comparative analysis possible. Similar modeling with the implementation of the AI indicator (number of robots per 10,000 population) for 18 countries allowed them to be grouped into 3 clusters according to the level of readiness of governments and society to interact with AI.

Search of opportunities for digitalization of infrastructure and establishment of industry 5.0 based on the application of artificial intelligence: regional aspect of digital transformation

The consistent practice of digitalization shows the ‘emergence’ of a new quality of work of development institutes, businesses. The further development of the infrastructure, taking into account innovations and ‘digits’, will make it possible to fulfill important tasks in the partial implementation of the directions of progressive digital development of the regions of Ukraine outlined by the government in the post-war period. The purpose of the article is research and data analysis in terms of sub-indices of digital transformation of the regions of Ukraine with the aim of finding opportunities for digitization of infrastructure and working business processes. The authors consider three stages of the development of artificial intelligence through the prism of digitalization of the economy and virtual reality, namely: basic artificial intelligence, universal artificial intelligence, artificial super intelligence. The article attempts to present the opportunities created as a result of industry digital transformation, the development of the Internet, the penetration of basic e-services, the introduction of a paperless regime, and the development of centers for the provision of administrative services. The sub-index ‘Penetration of basic e-services’ shows positive dynamics. Improvement of this sub-index indicates an improvement in terms of connection to the Unified Information System of the Social Sphere; availability in all departments of the State Registration of Civil Status Acts, maternity hospitals e-Malyatko; connecting the Technical Inventory Bureau to the State Register of Property Rights. It was concluded that the new virtual reality in combination with the ever-present application of the latest information and communication technologies is the driving force behind the formation of Industry 5.0, innovations are ‘born’, and new types of digital services appear. The IoT, big data analytics, AI, communicativeness and networking of interactions, diffusion of innovations and Internet technologies become the impetus for digital and innovative changes in all sectors of the economy.

ANALYSIS OF ELECTRONIC ADMINISTRATIVE SERVICES PROVIDED IN THE ADMINISTRATIVE-TERRITORIAL UNITS OF BULGARIA

Electronic administrative services are an effective tool for the modernisation of local self-government. The provided administrative services contribute to facilitating communication between citizens, businesses, and administration, as well as within the administration itself. This article aims to reveal the average provision of electronic administrative services at the local level by examining the average data for each district and to reveal the differences in the provision of electronic administrative services. For this purpose, statistical data on the population who are respondents to the services are used, and the electronic administrative services provided in Bulgaria largely meet the reliability standards. The arguments by which citizens justify the fact that they do not use electronic administrative services are related to public distrust of these services and state institutions in general, preference for personal contact with employees in the administration, concerns about insufficient information security, lack of computer skills, and personal electronic devices that allow the services to be used.

Сучасні тенденції та проблеми диджиталізації публічного управління в Україні

An important motive for the progress of digitalization is the desire to improve public administration. The article aimed to study modern trends and problems related to digitalizing public administration in Ukraine in modern conditions. In global and domestic practice, digitalization of public administration can cover changes in the provision of administrative services and the processes of formation of state policy, management of state property, and administrative activities. As a result of the analysis determined the main directions of digitization of public administration in Ukraine, which considers the features of modern conditions (electronic document flow and electronic services; Open Data, electronic identification, and digital signature; e-governance; artificial intelligence, and data analytics). The advantages and disadvantages of these processes in the context of the implementation of regional strategies are also investigated. The component strategies of digitization of public administration and indicators of its effectiveness are outlined, which will allow us to adjust the directions of development and control points of such a strategy in the future. The list of conditions for successful digitization of public administration in Ukraine is substantiated: the development and availability of information and communication technologies as the basis of digitalization; development of digital capabilities of civil servants; digitization of territorial communities and local self-government bodies; financial support for the development of public administration bodies; digital literacy of the population. Based on generalized information about the advantages and disadvantages of using digital technologies, the actions regarding the formation and implementation of territorial development strategies in practice can be adjusted in the future. It is noted that the success of this process depends on the extent to which the universal requirements of management by results are considered and the degree of compliance with the conditions of successful digitalization of public administration considering the post-war recovery of Ukraine’s economy. Keywords: digitalization of public administration, interaction of government and business, digitalization strategy, electronic services, digital development of communities and territories.

Directions and means of implementing administrative and legal ensurement of human and citizen rights and freedoms by the Security Service of Ukraine

The article considered the directions and means of legal protection of the rights of the SSU population. The directions of the public sphere and cooperation with public institutions are devoted to issues of administrative activity to ensure the realization of human and citizen rights and freedoms through the implementation of administrative procedures for access to public information, citizens’ appeals, the provision of administrative services, as well as the organization of planned and coordinated interaction with public authorities and institutions of civil society.
 The direction of law enforcement activities included the implementation of powers to control and verify compliance with legislation by individuals and legal entities, prevent and stop illegal acts, and bring legal responsibility. The direction of the SSU special activity in the field of state security in the performance of anti-terrorist, counter-intelligence functions, and state protection, which guarantees the stability of the implementation of the national mechanism for the protection of human rights, has been disclosed.
 Emphasis is placed on the specifics of the intra-departmental service and professional activity of the SSU, which includes administrative activities to prevent, identify and eliminate violations and restrictions of the constitutional rights and freedoms of citizens in the exercise of relevant state powers by officials and servicemen and military personnel.
 The peculiarities of the administrative and legal means of ensuring the rights and freedoms of a person and a citizen of the SSU were defined and classified into universal, general and special. They include legal means of general public administration, legal means of public-private interaction, legal means of administrative coercion, legal means of control and supervision, legal means of law enforcement, legal means of human rights protection, legal means of coordination.

Адміністративні послуги в структурі функціонування органів місцевого самоврядування: деякі аспекти правової регламентації

The development of technical capabilities and digitalization of state processes have brought the field of administrative services by local self-government bodies to a new qualitative level of ensuring the implementation of the principles of openness and transparency in the public service. However, currently gaps in the legal framework in the field of provision of administrative services by local self-government bodies create gaps in the process of identifying administrative services by characteristics and unifying them by types, which creates difficulties in the activities of local self-government bodies and state power in general. Administrative, economic and political changes taking place in our country today bring a lot of new things to the activities of local self-government bodies. This requires improvement of administrative processes in the state and local self-government bodies. Thus, the state must provide quality services taking into account the needs of the population and the development of society as a whole. In other words, proper conditions should be created aimed at the full realization by citizens of their rights and freedoms. In this context, the provision of administrative services by local self-government bodies is of particular importance. One of the most promising steps in improving the exercise of powers by local self-government bodies is the implementation of the doctrine of public services in general and administrative services in particular. Recognizing a person, his life and health, honor and dignity as the highest social value requires a rethinking of the role of local self-government bodies and a radical change in relations between the authorities and citizens. Despite the significant number of publications in the outlined field, the problem of providing administrative services by local self-government bodies remains relevant and requires the search for ways to qualitatively implement the performance of their functions by the said bodies.

Особливості формування лідерських компетентностей державних службовців

Effective activity of public authorities guarantees socio-economic development and effective functioning of the state as a whole and individual territorial-administrative units. The question of the competencies of civil servants in this aspect comes to the fore since the effectiveness of their work, the level and quality of the provision of administrative services, ensuring the functioning of the social sphere, the implementation of various development and cooperation programs, etc. will depend on them. In the context of the modern administrative reform in Ukraine, announced by the President, leadership becomes the leading element of the success of the further development and modernization of the civil service and service in local self-government bodies. That is why the development of public managers’ leadership competencies is considered a systemic phenomenon built based on analysis, assessment, and plan formation, with further development prospects by the position held and its level in the organizational system of the civil service. The issue of defining leadership competencies, their assessment, and various methodological approaches to their development allows us to assert the imperfection of the existing system. Nevertheless, the training of leaders-managers should be based on the principles of systematicity and analyticity, on clear and reliable theoretical and logical-methodological provisions. At the same time, identifying and training leaders is a complex process that should be considered as one of the specific types of psychological and pedagogical activity. Moreover, in this sense, the problem of organizing the training of leaders is closely related to the systematic selection of rational methods and methods, methods, and pedagogical technologies adequate to the goals and expected results. After all, leaders’ professional training and personal development should first be aimed at their future practical activities, in which the training results will be realized. Keywords: competencies, leadership competencies, public service, competencies of civil servants.

СЕРВІСНІСТЬ УКРАЇНСЬКИХ КОМПАНІЙ ЯК КОНЦЕПЦІЯ ЗБІЛЬШЕННЯ ПРИБУТКІВ У СФЕРІ ГОСПОДАРСЬКОЇ ДІЯЛЬНОСТІ

This article examines the methods of increasing the profit of companies due to the improvement of the quality of services provided, using the example of agricultural companies. In the context of scientific research, serviceability refers to issues of efficiency, quality of service, interaction with customers in various areas of business. Research into aspects of serviceability allows you to determine the strategic direction of the company's development for scaling, increasing profits, attracting new and retaining existing customers. Methods of increasing customer loyalty were considered and a comparison of approaches to service of Ukrainian companies with international practices of other countries was made. Considered methods of assessing serviceability. The main aspects of serviceability, scientific approaches to the provision of administrative services from international practitioners have been studied. The scheme of indicators that affect the long-term perspective is shown, and what place customer loyalty occupies in it. It is important to take into account changes in the conditions of market competition and consumer preferences when researching aspects of serviceability. The development of technologies also plays a significant role in the formation of the service strategy of companies. New innovations, such as artificial intelligence, data analysis and others, allow us to automate service processes, providing faster, more efficient and personalized service for customers. Along with this, it is important to take into account cultural and geographical differences in the perception of the service. What may be a successful approach in one country or region may not work in another. Therefore, adapting service strategies to local conditions and consumer needs is a key aspect of companies' development. Another important direction is the constant monitoring and updating of service standards of companies. The world is changing rapidly, and what was effective yesterday may no longer meet today's market needs. Therefore, it is important to have mechanisms to constantly collect feedback from customers and quickly respond to their changing needs and expectations. In light of these factors, companies should consider service as a strategic component of their business. Investing in improving service quality and meeting customer needs can be critical to increasing competitiveness and profitability in the long run.

Compliance with the Requirements of Ukrainian Legislation on the Provision of Administrative Services in Administrative Centers of Eastern Ukraine

This paper presents the results of an independent assessment of administrative service centers in Eastern Ukraine. The evaluation was conducted in the summer of 2023 using the open-source research method (OSINT) - official websites of city councils or their administrative service centers. The study was carried out based on ten criteria stipulated by Ukrainian legislation on the provision of administrative services. Sixteen territorial communities, which are district centers of Eastern Ukraine and were not occupied by the enemy at the time of the study, were evaluated. The assessment revealed that none of the communities fully complied with all the legal requirements for the provision of administrative services. It was found that the requirement regarding the publication of contact information and details about the access regime to the premises was most fully met. However, the most frequently violated requirement was regarding the reception of visitors until 20:00 and the publication of information about the availability of public transport connections

Trends and problems of e-justice enforcement in Ukraine

The paper aims to explain the trends and problems of the electronic justice development in Ukraine. Within the research the tasks include an analysis of the regulatory documents and organizational features of the implementation the certain measures of court digitalization.
 The methodological basis of the study. The main scientific method used in the article is deductive. In the study conditions, a gradual transition is made from the general problems of e-justice implementation to the peculiarities of functioning of its individual subsystems. After that, several proposals are substantiated for its improvement in the future.
 The structure of the article is formed in accordance with theoretical and analytical tasks. It also reflects the use of certain methods of scientific research and scientific materials.
 The theoretical method is used during the study of the regulatory documents and problems of electronic justice implementation. The materials for the method application are legislative acts, regulations, strategy and scientific literature.
 The tabular, analytical and generalization methods were used to study the dynamics of applying the video conference mode for the trial and trials recording by technical tools. The materials for applying the method are data from the Ukrainian Judicial Authority Portal.
 Results. In the article, the legal norms of the Unified Judicial Information and Telecommunication System Modules’ functioning have been studied. The main reasons for the low number of applications submitted through the e-court were determined, and the participation of a third party (Center of the Provision of Administrative Services) was justified to increase the use of digital court services and their popularization. The necessity of clarifying the norm of the Regulation on the procedure of functioning the separate subsystems (modules) of the Unified Judicial Information Telecommunication System regarding the mandatory duplication the digital version of documents with a paper one for trial parties, if the other party does not use e-judicial methods, is substantiated. The dynamics video conferencing mode and technical tools use in the trial were carried out, and the reasons for the identified trends were substantiated. Specific features and problems of using electronic evidence in digital justice are outlined.
 Conclusions. Solving the organizational problems and eliminating legal inaccuracies will allow achieving the goal of implementing e-justice.

Administrative Legal Status of a Subject to Provide Administrative Services in Maritime Transportation in Ukraine

In Ukraine, the provision of administrative services in sea and river transportation is continuously evolving and actively seeking new effective mechanisms to streamline and enhance accessibility. The focus is on improving the quality of these services by integrating them with other public services through web portals. This integration has gained significant importance during the COVID-19 pandemic, as it allows for remote communication with the entities involved in providing administrative services. The main purpose of this study was to investigate the leading regulations on the activities of entities responsible for providing administrative services in maritime transportation, as well as to identify the features of their administrative legal status to further identify issues in the area under study and determine the most effective solutions for them. The research methodology employed a range of principles, with a primary emphasis on the integration of theory and practice. Within the scope of this study, an integrated approach was adopted as the methodological foundation, facilitating a comprehensive examination of the subject matter. Drawing from the findings, the authors examined the characteristics of the administrative legal status of entities involved in providing administrative services in maritime transportation. The study concluded that the responsibility for advancing Ukraine’s development as a maritime power lies with the state management bodies overseeing maritime activities and ensuring the delivery of high-quality administrative services. The analysis of the polyvariance of the positions identified in the discussion suggests that in the current conditions, Ukraine is only starting to introduce new information technologies of “e-Government”, respectively, providers of administrative services in maritime transportation face numerous complex issues. It was stated that the combined results of all International Maritime Organisation (IMO) audits can really help identify positive foreign practices, which are appropriate and necessary to introduce and ensure compliance with them on the territory of Ukraine based on international standards in maritime transportation.

Current issues of digitalizing the provision of administrative services in the field of taxation in Ukraine: regulatory and legal aspect

In the paper, the study of regulatory and legal issues of digitalization of administrative services in the field of taxation in Ukraine was carried out. On the basis of the conducted scientific research, the author came to the conclusion that the main normative legal acts, which define the features of expanding the possibilities of receiving tax services in electronic form, were the following provisions: Art. 42-1 of the Tax Code of Ukraine and order of the Ministry of Finance of Ukraine dated July 14, 2017 No. 637, according to which tax authorities and taxpayers interact through the taxpayer's electronic cabinet (in the form of receiving information (both open and that which concerns only of the taxpayer), submission of documents, including tax reporting, payment of taxes and fees; order of the Ministry of Finance of Ukraine dated June 6, 2017 No. 557, according to which electronic tax reporting is submitted using the ITS "One-stop shop for submission of electronic reporting"; order of the Ministry of Finance of Ukraine dated November 20, 2015 No. 1040, which introduced the possibility of conducting an electronic tax audit upon the taxpayer's application using the information submitted by him in the application for an audit. In order to further improve the process of digitization of the provision of administrative services in the tax sphere, the Strategy for Reforming the State Tax Management System was adopted finances for 2022-2025 and the Strategy for implementation of digital development, digital transformations and digitalization of the state finance management system for the period until 2025. These documents define the existing problems of the digital transformation of the taxation system, as well as directions for their solution. At the level of regulatory documents that determine the specifics of paying taxes, submitting tax reports, and the functioning of the electronic office, unfortunately, the legal position of the mobile application "My Tax", created in September 2023, to which the functionality of the electronic services of the web portal of the State Tax Service has been transferred, has not been defined of Ukraine, equating information and documents received/submitted through it to information and documents received/submitted through the taxpayer's electronic account.

A mechanism for involving the public in monitoring the activities of local self-government bodies

On the basis of the conducted research, the essence of the concept of public monitoring is defined. The main purpose of public monitoring is outlined. The main stages of public monitoring are highlighted. It is determined that the most important stage of monitoring is the collection of information. The quality of monitoring in general depends on how complete, reliable, and impartial the information collected is. It is proved that the implementation of monitoring results in the activities of a local government body requires an established feedback mechanism. Therefore, it is necessary to diversify the forms and methods of feedback to the public and ensure their wider implementation. In particular, at the level of information, cooperation should be carried out through websites, mass media, public events, public hearings, announcements and banners, maximizing the potential of social networks. It is determined that public involvement in controlling the provision of administrative services has a number of positive results. The incentives and obstacles to the involvement of citizens in local self-government are outlined.

Doctrinal interpretations of digitalisation as a general legal phenomenon

The article demonstrates the doctrinal interpretations of digitalisation as a general legal phenomenon. The emphasis is placed on the fact that the analysis of the content of scientific publications in the field of digitalisation of social relations indicates that priority in this area is still given to highly specialised issues which are studied mainly within the framework of branch legal sciences, primarily constitutional, judicial, administrative and civil law. Therefore, the study of digitalisation usually lacks a comprehensive nature, since the relevant issues are analysed without clarifying the conceptual basis of digitalisation. The approaches proposed in the national legal science to improve certain legal regulators and reorient legislation to regulate social relations in the field of digitalisation often fall behind the rapid development of the relevant processes.
 It is indicated that along with traditional law which is rapidly being digitised (moving into the virtual space from paper carriers), the phenomenon of digital law is emerging which is an intersectoral formation mediating social relations which take place in the virtual space (from cryptocurrency circulation to the provision of administrative services).
 Furthermore, emphasis is placed on the fact that in practice, the formation of new legal models of digitalisation of public relations in general and public administration in particular takes place outside the doctrine of social relations legalisation which has been developed by theoretical and legal science. Such an approach fundamentally contradicts the existing social needs, leads to managerial and law-making chaos and the lack of distinction between the truly objective needs for legal regulation of new relations and opportunistic managerial decisions which only selectively stimulate the regulatory impact of law on digitalisation. It also fails to ensure timely and effective legal regulation of the relevant range of rapidly emerging social relations that significantly transform the conventional way of life of society, the political, legal and value “image” of the state, its institutional and functional foundations, as well as the lifestyle of each citizen, including the set of his or her personal rights exercised in the public life of the digital age.

Peculiarities of legal regulation of tourism activities under martial law in Ukraine

The article analyzes the current state of legal regulation of tourism activities under martial law in Ukraine. The author identifies the peculiarities of legal regulation of tourism activities during martial law and outlines the powers of state authorities in this area. The author analyzes the regulatory and legal support of the tourism sector.The Russian-Ukrainian war has led to a noticeable decrease in international tourist flows, which was caused by a number of war-related factors, with the first place being occupied by the safety of tourists, which Ukraine cannot guarantee for objective reasons. Despite the difficult situation in the country, tourism continues to operate. The issue of regulating tourism activities in Ukraine through the regulatory framework is becoming increasingly relevant, since the tourism industry of our country has been affected by many negative factors over the past few years: the coronavirus pandemic, the Russian invasion and the associated outflow of several million people, the actual zeroing of tourist flows from abroad, etc.At present time, there are no specifics at the legislative level regarding the regulation of the procedure for licensing and issuance of permits for tourism activities during martial law. At the same time, the terms for the provision of administrative services by the entities that provide them and the terms for the issuance of permits by the licensing authorities have been suspended for the period of martial law in Ukraine. The suspended periods will be renewed within one month after the termination or lifting of martial law in the relevant territory of Ukraine.The author substantiates that exemption from liability for breach of contract during martial law can be equated with the circumstances of essential importance provided for in Article 617(1) of the Civil Code. Pursuant to the provisions of this Article, a person who has breached an obligation shall be released from liability for breach of duty if he/she proves that the breach occurred as a result of an accident or force majeure.

DIGITALIZATION AND MODERN ELECTRONIC SERVICES FOR ROAD TRANSPORTATION

Purpose. Digitalization of business processes and implementation of transparent and effective electronic services for the provision of administrative services is one of the key state priorities of Ukraine, the realization of which contributes to European integration processes and sustainable development of the country by reducing corruption risks in all sectors of the economy and social sphere. One of the main tasks that arises when solving this problem is the introduction and use of modern information technologies and electronic document management in road transport. In this regard, the paper analyzes the functionality of the existing information systems on the road transport market of Ukraine and considers the procedure for their use in the organization of transportation. Methodology. During the research, methods of analysis and expert evaluation were used to study the main functionality and the order of application of information systems for the organization of road freight transportation. Results. Currently, a number of electronic services and systems, such as Shlyah, eChherga, WiM, have been successfully implemented and operated in Ukraine for the organization of road transport. The e-TTN electronic document management system is at the final stage of implementation. Scientific novelty. The obtained results of the analysis of the functionality and the order of use of modern information systems for the organization of road transportation of goods allow to perform a scientific and economic evaluation of the choice of software products for solving operational logistics problems and improving the efficiency of the transport process. Practical significance. The presented research results can be used to organize and optimize the process of cargo transportation by road transport of Ukraine.

Problems of comprehensive assessment of the impact of global business structures on the development of the national economy

The paper is devoted to the activities of enterprises and their impact on the state economy. The activities of enterprises are aimed at achieving economic and social results and making a profit in addition, it is related to the provision of the needs of each person, is subject to the influence of many factors and covers a wide range of organizational, technological, economic and financial issues. The paper analyzes the main aspects of the economic significance of the activities of enterprises for the effective functioning of the national economy. Business has been proven to be of global importance through financial inflows, foreign investment and share of gross domestic product. Stability of enterprise activity, achievement of competitive advantages, strengthening of the enterprise’s position on the market – all this is achieved by implementation of rational and carefully developed economic policy of business entities and state policy. That is why the problem of formation and management of the economic policy of the enterprise becomes especially relevant. The main aim of the research is to identify the risks and prospects of enterprise activity on the national economy in modern conditions. Support for the economy is provided only by those enterprises that correctly and competently determine the requirements of the market, organize the production of competitive products and services that are in demand, skillfully carry out highly qualified creative labor staff All this requires fundamental and in-depth economic knowledge, and therefore, appropriate training of economics specialists. The paper describes the state of enterprise activity, possible threats, prospects, and further vectors of development in the post-war period. The practical value of the research is reflected in the results of the work and its follow-up scientific research. The authors concludes that the following steps have been taken in recent years to improve the relationship between entrepreneurship and the national economy: comprehensive regulation of the business sector, development of a simplified program for permitting procedures and registration of property rights, high-quality and modern procedures for starting and closing a business, obtaining administrative services at the highest level, observance of state control over the activities of business entities and reforming the provision of administrative services, mitigation of taxation.

Citizens' Attitudes towards Electronic Administrative Services in Bulgaria

The development of the processes of provision and consumption of electronic administrative services (EAS) in Bulgaria is an essential part of the digital transformation of the public sector as a whole. The aim of the publication is to examine the attitudes of part of the society in the country regarding the paperless application and receipt of services from the municipal administrations. The methods used to achieve it are GAP analysis, induction, deduction, study of secondary sources and data from conducted empirical research. As a result, by means of a comparison of the generated array of information and the synthesized analytical units, essential aspects of the relationship territorial affiliation-attitudes towards the consumption of EAS in Bulgaria are deduced.

Administrative and legal regulation in the field of providing educational services: best practices of foreign countries

The article is devoted to the study of foreign experience of administrative and legal regulation in the field of education. Today, administrative regulation abroad is much more developed than in Ukraine. The concept of «administrative service» does not exist there at all, but is called «public services», since their services are provided by the public sector. The regulation of the provision of administrative services in European countries is governed by special legal acts that prescribe the consistent procedure for the provision of such services. Western countries pay special attention to the quality of education, it is emphasized that its observance is very important, education instills basic values in a person and shapes the future lifestyle. In Ukraine, the development of education and its development is facilitated by the activities of the Cabinet of Ministers of Ukraine, which developed the Sustainable Development Goals back in 2017. The article discusses examples of ensuring the quality of education in the Republic of Kazakhstan, Austria and Germany in the field of accreditation, certification and quality of education. The work examines the experience of Germany regarding the control of educational institutions by employers, as well as their participation in attracting students to higher education. Methods and regulatory regulation of religious education are considered. It is proposed to investigate and consider in detail the possibilities to investigate and consider in detail the possibilities of borrowing into our education system. Attention is paid to autonomy in educational institutions not only at the highest management level, but also in the middle of the educational institution, that is, for example, autonomy in universities at the level of faculties. The experience of the USA regarding financing is considered. Most educational institutions give up funding for the opportunity to have independence in decision-making. An approach to the financial support of teachers should be learned from the experience of Japan. The PRC has a good practice in financing higher education institutions, where only those who rank highest in international rankings for scientific activity are financially encouraged. They also have special programs funded by the government to attract the best teachers and graduates.
 On the basis of a systematic study of this issue, it was suggested to investigate in more detail the positive achievements in the field of education and, if possible, to start introducing it into the national education system.

Сorruption risks in the provision of administrative services

Corruption during the provision of administrative services reduces trust in civil servants and, therefore, can become the basis for discrediting the constitutional principles of equality and legality. The article aims to characterize the essence and manifestations of corruption risks in providing administrative services. The object of the research is public relations in the field of administrative services. The subject of the study is corruption risks in administrative services. The methodological basis of the research is general scientific and unique methods. Thus, systematic, correlational, generalisation, meta-analysis and mixed methods were used. The authors analysed the positions of the scientific doctrine regarding the main corruption risks in general and in the researched field. It is substantiated that corruption risks are a prerequisite for the appearance of corruption in administrative services. However, the legislator's actions are aimed at improving the anti-corruption regulatory framework, but it still needs improvement". The sources of corruption risks related to the peculiarities or shortcomings of normative legal acts (administrative documents), practical implementation and human resources in the activity of state bodies were considered, making it possible to propose ways of solving the most relevant of them.