Compliance with the Requirements of Ukrainian Legislation on the Provision of Administrative Services in Administrative Centers of Eastern Ukraine

Abstract

This paper presents the results of an independent assessment of administrative service centers in Eastern Ukraine. The evaluation was conducted in the summer of 2023 using the open-source research method (OSINT) - official websites of city councils or their administrative service centers. The study was carried out based on ten criteria stipulated by Ukrainian legislation on the provision of administrative services. Sixteen territorial communities, which are district centers of Eastern Ukraine and were not occupied by the enemy at the time of the study, were evaluated. The assessment revealed that none of the communities fully complied with all the legal requirements for the provision of administrative services. It was found that the requirement regarding the publication of contact information and details about the access regime to the premises was most fully met. However, the most frequently violated requirement was regarding the reception of visitors until 20:00 and the publication of information about the availability of public transport connections