INTERNATIONAL EXPERIENCE OF ORGANIZATION OF ADMINISTRATIVE SERVICES

Abstract

The article considers the international experience of the organization of administrative services in the system of public services. The international experience of providing administrative services by the authorities in Germany, Poland, the Netherlands, Great Britain, Canada, and the USA is studied. Positive experience in solving the problems of organizing the provision of quality administrative services by the authorities of these countries has been revealed. Possibilities of using international experience in providing administrative services in Ukraine have been studied. Emphasis is placed on the prospects of the Polish experience in the provision of administrative services, in particular on the policy of reducing communication between providers and consumers of administrative services while maintaining the quality of these services, as well as active involvement of the private sector in the service delivery process. The German experience of improving the organization of administrative services may be relevant. The establishment of a mechanism for the provision of administrative services states that a removal of public authorities, in particular local governments, from the direct course of service provision is sufficiently effective and realistic example. In this case, the authorities are given only the functions of control and supervision, which allows them to perform more important tasks. The introduction of a quality management system in government has enabled individuals and legal entities to receive services at a decent level. In the selection of employees who perform the functions of providing services to citizens, in addition to professional qualities, attention is also paid to personal qualities, because close contact with customers involves the impact of the human factor on service activities. As a result of all administrative reforms in the country, multi-channel access to various services has been organized on a "single window" basis and a feature of positive changes in the public sphere based on the culture of national identity the culture of statehood. Ways to improve the provision of administrative services in public administration are proposed. Practical recommendations for improving the organization of administrative services in the country are provided.