We analyse the joint scheduling of spare parts production and service workers driven by distributed maintenance demand. For each failure, a service worker and a necessary spare part must be assigned for on-site maintenance. In particular, the spare part is not supplied from stock, but is delivered directly from the factory to the maintenance site through just-in-time production. Spare parts production and worker allocation are integrated to optimize two objectives: customer satisfaction and total service cost. To solve the problem, we first construct a mathematical model. Subsequently, a modified non-dominated neighbor immune algorithm (MNNIA) is proposed, in which a knowledge-based initialization rule, an idle time insertion method, and two problem-specific local search operators are developed to enhance exploitation. Extensive experiments and comparisons are conducted to demonstrate the superiority of MNNIA. Furthermore, compared with that of the separate decision-making mode of spare parts production and worker arrangement, the effectiveness of the integrated scheduling mode is verified.
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