Performance Management Process Research Articles

An exploration of performance management processes used within Olympic sport programmes

The organizational environment and role delivery of support personnel have been identified as increasingly important to elite athletes’ preparation for, and performance at, pinnacle competitions. As a result, performance management has been identified as a salient research topic within the field of organizational sport psychology. The purpose of this study was to identify the performance management processes used within Olympic sport programmes and explore how these processes interact in an organizational context. Thirteen participants working in senior positions within Olympic sport organizations (e.g., national performance director) across a range of countries were interviewed. Thematic analysis identified performance management processes existing across strategic, operational, and individual levels in Olympic sport programmes. The findings also suggested that these socially dynamic processes are interrelated and influenced by the delivery of the performance leader’s role. A preliminary conceptual framework was developed to highlight these processes and illustrate their interrelated nature. Overall, the findings advance our knowledge and understanding of performance management as an organizational concept within elite sport. Practical implications are provided for sport psychology practitioners to assess and optimize how performance management processes are used within elite sport programmes. Lay summary: While performance management of personnel in traditional workplaces has been researched heavily, there are limited studies exploring the topic in elite sport. Given the importance of the organizational context for performance and well-being in sport, we explore performance management processes within Olympic sport programmes and discuss their potential practical application. Implications for practice The proposed conceptual framework (and the findings it represents) identifies the key performance management processes in Olympic sport programmes which can help practitioners evaluate current processes in place at individual, operational, and strategic levels and better understand the broader organizational context affecting athletes. The findings may help practitioners to more optimally support those operating in senior organizational roles in sports organizations in developing effective performance management processes across their system. Specifically, the training and expertise of sport psychologists can help position them to support those implementing performance management processes at the organizational (e.g., developing codes of conduct), operational (e.g., supporting cultural change), and individual (e.g., providing an optimal balance of challenge and support) levels.

Do Performance Goals and Development, Feedback and Recognition, and a Climate of Trust Improve Employee Engagement in Small Businesses in the United States?

Small businesses are the predominant contributors to the U.S. economy, yet they face many challenges to remain competitive and sustainable. There are several reasons a small business could fail, including a lack of human resources, limited financial resources, competition, technological advancements, disaster, and globalization. Improving employee performance by getting them engaged and productive in their work is an issue that cannot be overlooked for small businesses to function and remain competitive. There is limited empirical evidence that explains the dimensions of performance management and employee engagement in small businesses. However, how small businesses sustain their long-term performance remains uncertain. This study sought to bring together two previously distinct constructs: overall employee engagement and overall performance management, characterized by performance goals and development, a climate of trust, and feedback and recognition. The research was correlational in nature. A survey was conducted to generate and analyze data gathered from 121 employees of small businesses located in the United States. A series of Pearson correlation analyses confirmed the existence of statistically significant positive relationships between employee engagement and each variable of performance management, namely performance goals and development, feedback and recognition, and climate of trust. Notwithstanding these positive correlations, a multiple regression model with the three performance management variables as independent variables and employee engagement as the dependent variable suggested that there was a statistically significant regression model F(3, 117) = 32.34, p < .001, R2 = .453, explaining 45.3% of the variability in employee engagement. Nonetheless, this model confirmed that the variables performance goals and development and climate of trust were not statistically significant in the model (p > .05). In other words, only the feedback and recognition variable was statistically significant in the regression model, suggesting that it explained most of the variability in engagement, including that already explained by the other two variables. Overall, the outcome of this study suggests that small businesses implementing performance management processes have more engaged employees. The conclusions drawn from these findings suggest that overall performance management and overall employee engagement contribute to small business productivity and organizational success.

Rancangan Manajemen Kinerja Stratejik PT XYZ

This study aims to provide recommendations for a performance management system that can be implemented in PT XYZ. The company started implementing performance management in 2017 which is expected to help achieve company goals. However, the current implementation of performance management still needs to be improved, such as performance measurement which only uses behavior and competencies and there is a difference in the performance management process between the corporate and EPD teams. Three theories from Miles & Snow, Schuler & Jackson, and Fombrun are used to get the ideal direction of performance management based on business strategies, while Aguinis theory is used to identify gaps that occur in application in the field. The identification process was applied by document study, analysis of survey results to 40 respondents, and interviews with Senior Performance Management Specialists to obtain a strategic performance management plan that could be used by PT XYZ. Making performance as an indicator of performance appraisal, communication and monitoring of coaching & mentoring results is a recommendation for PT XYZ to improve its performance management.

Information technology management and service performance management capabilities: an empirical study of the service supply chain management process

PurposeThe dynamic capabilities view is invoked to hypothesize relationships among the service supply chain management (SSCM) process capabilities using the information technology management (ITM) process capability. This study argues that ITM will have an impact on the service performance management (SPM) process capability only when it works through mediators and demonstrates the impact by using the framework of SSCM process capabilities.Design/methodology/approachThis study is based on a survey using quantitative data collection to empirically test the research framework. The proposed framework and hypotheses were tested using a mail-in survey of the service industry in Thailand. The statistical analysis of data acquired from the survey was performed using structural equation modeling.FindingsThe results support the existence of a mediating role for the ITM process affecting the SPM process. This study identifies the role of ITM and emphasizes the urgent need for firms to embed other mediating factors into their approaches to achieve SPM process goals in the service supply chain context.Research limitations/implicationsThe study offers important implications to researchers as well as practitioners by highlighting the significance of mediating roles for ITM to achieve SPM process.Originality/valueThis research is among the initial attempts to argue the impact of ITM on SPM through mediators.

The Impact of Performance Management on Organizational Excellence in Educational Institutions and How to Strengthen it in Private Schools

The study was designed to measure performance management's impact on organizational excellence in educational institutions and how to support it. It used a descriptive-analytical method to deal with data and its classification, and its tool was designed to collect data from the study sample and then analyze it through the statistical package program (SPSS). The study community determines the educational institutions and how to strengthen them. The inspection unit consisted of all directors, heads of departments, and consultants in educational institutions and how to support them and their number (70). The study found a high level of performance management in its dimensions (performance planning, performance development, performance guidance, and performance evaluation) and a high level of organizational excellence in its dimensions (excellence of leadership, the excellence of strategies, and excellence of operations). It also concluded that there is a significant and statistically significant impact on management (Performance planning, performance development, performance guidance, performance evaluation) on organizational excellence in its dimensions (excellence of leadership, the excellence of strategies, and excellence of processes) in educational institutions and how to support them. To maintain the high level of application of the process of performance management in the organization and recommended the study of the need to strengthen and develop after the development of performance through the support and development of activities and training courses for staff more than it is through the results obtained a positive impact on all dimensions of organizational excellence.
 
 Received: 19 December 2020 / Accepted: 8 February 2021 / Published: 5 March 2021

Performance Metrics and Monitoring Tools for Sustainable Network Management

Network infrastructures comprise the backbone of our modern life, ranging in scale from relatively micro-level settings of offices or university campuses, to macro-level structures such as smart cities or national defense systems. Consequently, effective management of the quality and sustainability of provided services and network infrastructures has grown to be essential for modern service providers. Considering standard features like reliability, availability and maintainability, several questions are identified in this study for network performance management and investment levels of sustainable network infrastructures. We describe various stages of the performance management processes, along with corresponding software tools to measure network efficiency and sustainability for information and communications technologies. Fundamental key performance indicator categories and their definitions are also compiled according to their functions within the network management context. Depending on the importance of services provided on a network, it is necessary to develop different performance management systems for monitoring the infrastructure for different practitioners. The development of required management systems will be possible by integrating the comprehensive compilation of indicators and software tools presented in this study.

An Assessment of Teachers’ Performance Management System: The Case of Saudi Ministry of Education

The main aim of this study is to examine the effectiveness of performance management system of teachers in the Saudi Ministry of Education.The study also explores whether the performance management system provides all the information needed to reflect teachers’ efficiency and productivity. The current research aims to identify the shortcomings of the performance management system for teachers in order to determine how teaching quality may be developed and improved. This is accomplished through a self-administered questionnaire survey of teachers, designed to measure teachers’ opinions of the performance management system. A total number of teachers completed the survey was 502. Statistical Package for Social Science (SPSS) was used to analysis the data. The findings of the study demonstrate that teachers’ perceptions regarding their performance management system are generally oriented towards dissatisfaction. The results show that this dissatisfaction arises from the problems relating to the performance management process itself. Additionally, the performance management system for Saudi teachers does not capture the necessary information for managers to make informed decisions and policies in relation to the teachers. Moreover, many performance management system-related problems such lack of training of head teachers for conducting performance management system along with teachers’ beliefs about bias errors existing in performance management system caused teachers’ dissatisfaction. Therefore, this study has proposed recommendations to overcome the shortcomings of the existing system and to enhance teachers’ satisfaction with their performance management system.

ТЕНДЕНЦІЇ РОЗВИТКУ ТА ОСОБЛИВОСТІ УПРАВЛІННЯ ОПЕРАЦІЙНИМИ РИЗИКАМИ КОМЕРЦІЙНИХ БАНКІВ

The article examines the structure of operational risks of commercial banks in the context of the implementation of strategic policy and the formation of a positive reputation. Special attention is paid to biometric identification, artificial intelligence, robotics of banking processes and the latest banking products as digitalization factors of operational risks. Development trends and volumes of banks' losses from the occurrence of operational risks (on the example of European countries) were established, as a result of which a higher degree of vulnerability of commercial banks was recognized. Peculiarities of the operational risk management process of foreign banks were studied and consistent procedural laws were established, in particular: risk identification, quantitative and qualitative assessment of factors of the current level of risk, accumulation of information about events, risk losses and their subsequent registration, application of operational risk response measures, detection, accounting total losses and the cost of compensation from the occurrence of risks, monitoring and a system of countermeasures. Systematization of the composition of indicators for the diagnosis of the investigated risks, including for individuals and legal entities, has been carried out. The features and successful practice of the real-time risk management and control environment in European countries are presented, which is based on expanded supervisory powers (increasing operational excellence and stability of business processes), expanding analytics (identifying problems, automation and reporting), specializing in the management of specific by risk types (cyber risk, fraud and conduct risk) and in-depth human factors and inclusion real-time research and impact tools. Priority supervisory measures for operational risk management and control have been announced. It was determined that an important condition for achieving the efficiency and effectiveness of operational risk management should be an individual self-regulation mechanism that functions on the basis of the synergistic effect of the interaction of intrabank divisions and automation information systems. The scientific novelty of the research lies in the author's proposed directions for further actions aimed at prevention, early detection and minimization of the number of occurrences of operational risks and the size of banks' losses from them

Mogućnosti primene procesa upravljanja performansama neprofitnih organizacija u sistemu odbrane

The current manner of evaluating the state and capabilities of the Ministry of Defense and the Serbian Armed Forces is gradually losing its relevance and partially deviates from the contemporary trends, which is why the paper singles out a special research problem, aimed at overcoming the traditional understanding of performance management, i.e. gradual introduction of the performance management process into the defense system. Taking into consideration the complexity of the mentioned research problem and the current level of the development of the defense system of the Republic of Serbia, the subject of the research is based on the possibility of considering the implementation of the performance management process of non-profit organizations within the Ministry of Defense and the Serbian Armed Forces. In this regard, the paper starts from the hypothetical view that certain elements of the performance management model of non-profit organizations can be successfully implemented within the defense system. The objective of this paper is to point out the possibility of developing similar solutions in the Ministry of Defense and the Serbian Armed Forces through the presentation of a strategic map and the dashboard of the performance management model of non-profit organizations, with a brief overview of the defense systems of some foreign countries. By the implementation of the method of content analysis, focused on the comparative analysis of the considered models, the research results have confirmed the set hypothetical framework. The paper concludes that there are the objective possibilities for the implementation of the performance management process of non-profit organizations within the Ministry of Defense and the Serbian Armed Forces.

Navigating managerial and entrepreneurial reforms in research‐intensive universities: A comparison of early career trajectories in Hong Kong and Canada

AbstractThis article conveys the results of a reflexive investigation of the managerial practices and entrepreneurial discourses that shape the academic trajectories of early career scholars. Beginning with the experiences of early career scholars in research‐intensive universities in Canada and Hong Kong, the authors explore some of the social and political‐economic relations that are reshaping higher education systems across the world. Drawing on experiences navigating university governance, funding and performance management processes, the authors explore how participation in the marketised relations of higher education inserts people into competition with colleagues within and beyond a single university context, instrumentalises and constrains relationships with civil sector collaborators, and produces a shared sense that nothing one does is ever enough. In this way, the article illuminates some of the ways a new global knowledge economy conditions academic life.摘要 本文探討學術管理主義和企業論述如何塑造新晉學者的學術軌跡, 並匯報相關反思性研究的結果。本文以任職加拿大和香港研究型大學的早期新晉學者為例, 開始探討一些正在重塑全球高等教育體系的社會和政治經濟關係。作者利用新晉學者如何探索大學治理、資金和績效管理流程的經驗, 從而了解高等教育界的市場化關係如何將競爭意存植入在大學界的同事之間、令到與公民社會的協作關係工具化、並產生一種感到工作慣常不達標的意存。通過上述的方法, 本文闡明了新型全球知存經濟影響學術生活的一些方式。

On the relevance of self-service business intelligence to university management

PurposeNearly 40 years since they first appeared, there is renewed interest in dashboards, engendered by the diffusion of business intelligence (BI) desktop software, such as Power BI, QlikView and Tableau, denoted collectively as “self-service” BI. Using these commodity software tools, the work to construct dashboards apparently becomes easier and more manageable and no longer requires the intervention of specialists. This paper aims to analyse the implementation of this kind of commodity dashboard in a university, exploring its role in performance management processes and investigating whether the dashboard affects the organisation (or not).Design/methodology/approachThis paper focusses on an action research project developed by the authors, where the objective was to design and implement a dynamic performance measurement tool fitting the needs of department directors. The three authors were all involved in the project, respectively, as project manager, dashboard implementation manager and accounting manager of the studied organisation.FindingsThe results reveal a specific but complex change to the procedures and outcomes in the organisation studied, where the dashboard becomes a boundary infrastructure, thereby reviving technical and organisational problems that had been latent for years.Originality/valueIn this paper, the authors contribute to the debate on the digital age and the role of accounting with their exploration into the “revolution” of self-service BI tools. The democratisation and flexibility of these instruments put into discussion two core and somewhat controversial functions of accounting: data integration and personalised reporting.

An adjustable fuzzy chance-constrained network DEA approach with application to ranking investment firms

This paper presents a novel approach for performance appraisal and ranking of decision-making units (DMUs) with two-stage network structure in the presence of imprecise and vague data. In order to achieve this goal, two-stage data envelopment analysis (DEA) model, adjustable possibilistic programming (APP), and chance-constrained programming (CCP) are applied to propose the new fuzzy network data envelopment analysis (FNDEA) approach. The main advantages of the proposed FNDEA approach can be summarized as follows: linearity of the proposed FNDEA models, unique efficiency decomposing under ambiguity, capability to extending for other network structures. Moreover, FNDEA approach can be applied for ranking of two-stage DMUs under fuzzy environment in three stages: 1) solving the proposed FNDEA model for all optimistic-pessimistic viewpoints and confidence levels, 2) then plotting the results and drawing the surface of all efficiency scores, 3) and finally calculate the volume of the three-dimensional shape in below the efficiency surface. This volume can be as ranking criterion. Remarkably, the presented fuzzy network DEA approach is implemented for performance appraisal and ranking of investment firms (IFs) with two-stage processes including operational and portfolio management process. Illustrative results of the real-life case study show that the proposed approach is effective and practically very useful.

Rancang Bangun SINKER (Sistem Inventori Alat-Alat Kerja) Berbasis Website

Information Technology plays an important and dominant role in a business or operational management process in the company. So with the development of the role of the world of Information and Technology, computer processes are used not only as data processing. but a computer can be a media of information that can be accessed at any time. The application of the inventory system provides many benefits for companies to be able to improve company performance more effectively and efficiently. In carrying out the inventory data reporting is still using office-based applications, namely Microsoft Excel, which causes results that are not optimal. Then a web-based inventory application system was built. In determining research and research design requires a method to see the development of the design and research, the methods applied include the SWOT method to identify strengths (weaknesses), weaknesses (Weakness), opportunities (Opportunities), and threats (Threat) in the system that is researched, where a website system that has been designed with PHP Framework Codeigniter as a programming language and SQL as database storage. To design an inventory application system using Unified Modeling Language (UML) as a modeling tool consisting of Use Case Diagrams, Sequence Diagrams, and Activity Diagrams. The results of the web-based work tool inventory application system are expected to provide solutions to the problems faced

SYSTEM SOLUTIONS FOR THE DEVELOPMENT OF PROJECT MANAGEMENT AT THE ENTERPRISES OF THE DEFENSE INDUSTRY COMPLEX OF THE REPUBLIC OF KAZAKHSTAN

This article is devoted to studying the features of ongoing projects at the enterprises of the militaryindustrial complex of Kazakhstan and identifying opportunities for the implementation of project managementinformation systems (PMIS) in this industry.To achieve short-term and long-term goals, companies work on manylogical tasks. The operational management process is an essential component of an enterprise management system.An increasing number of enterprises (if not all) of various fields of activity, identify project activity as an importantand specific part of management. And the process of managing the activities of modern enterprises is increasinglybased on the use of digital technologies.Current trends in the development of the military-industrial complex (MIC) determine the need to involve thepotential of digital technologies, however, the lack of resources and mechanisms associated with system solutions fordefense industry enterprises, require the involvement of existing and effectively functioning software products in thisprocess.In this regard, the authors analyzed the essential project management software products, studied theimplementation process of the project management information system, and described the implementation stages andpossible problems that managers most often encounter when implementing the PMIS.

Frontline managers' implementation of the formal and informal performance management systems

PurposeThe implementation of performance management is the responsibility of managers; more importantly, a key part of a frontline manager's role is ensuring that frontline employees are performing by meeting organisational goals. Existing research has shown a lack of focus on the role of frontline managers in the implementation of performance management systems despite plenty of research on the separate topics of frontline managers and performance management. This article aims to understand how frontline managers connect the intended performance management system, through components and processes developed by the human resources department and higher levels of management, with their employees' performance.Design/methodology/approachThis study used a qualitative method, conducting semi-structured interviews with 57 participants from two Singapore public sector organisations to understand the interaction between the formal and informal performance management systems.FindingsThe authors found that frontline managers used the formal and informal performance management systems in the organisation to manage the demands of their role. Notably, the expectations that superiors and subordinates have heavily influences how the frontline managers choose to implement their performance management responsibilities.Originality/valueThe article uses systems theory to illustrate and explain the complex and dynamic nature of PM in practice through the FLM's implementation of the formal and informal PM systems. The primary contribution of the study is through demonstrating under what situations do frontline managers use the formal and informal performance systems in a complementary manner within the constraints placed on them.

The passport nightmare: business process analysis in public service

Learning outcomes Students should be able to: identify the elements of business processes; analyze efficiency measures; identify and define causes of poor efficiency in business process; analyze the results of a simulation model; propose process redesign alternatives based on the analysis; and acknowledge the challenges for improving public service processes. Case overview/synopsis The process to get a passport seems to be very simple, but Jose Hernandez, a Manufacturing Plant Director, has had bad experiences the past three times he has visited the passport office. He and his family have spent more than 3 h to get the passport for his little daughter, Maria. In this case, the authors illustrate the process analysis performed by Jose to find effective and efficient solutions to the problems that he found. The case study guides students through the analysis of a business process in public service from the perspective of the users. The students participating in the case analysis will not only learn to diagnose and describe the process but also to redesign it to achieve significant improvements. Furthermore, the students will realize that adding more resources to the process may not solve the fundamental issues, but analytical and creative skills are needed. In addition, the teaching notes provide a discussion about the existing challenges to improve public service processes. Complexity academic level Management and engineering undergraduate programs, operations management and business process design in Master of Business Administration programs. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 9: Operations and Logistics.

The Strategic Performance Management System in Selected Philippine National Government Agencies: Assessment and Policy Recommendations

This study assessed the Strategic Performance Management System (SPMS) based on a systematic review and synthesis of its implementation in selected Philippine national government agencies, specifically the Department of Interior and Local Government, the Department of Education, and the Commission on Higher Education. It provides an overview, discusses the cultural and administrative context, summarizes previous assessments done from 2013 to 2017, and offers recommendations. Overall, SPMS is theoretically viable but has several flaws preventing effective implementation in these agencies. To mitigate adverse effects, SPMS should be redesigned to appeal to intrinsic motivators and focus on individual improvement. Performance management processes should be streamlined, and a more agile methodology adopted. In the long term, the SPMS should be updated over time so that it aligns well with Filipino culture and the goals of the Philippine bureaucracy.

Performance Management Systems

The purpose of this study is to develop a model for evaluating and improving performance in organizations. The design of research is based on Pulakos' performance management process model and follows the mixed methods research approach. The findings of the study reveal factors leading to challenges with performance management systems (PMS) in firms based on Pulakos' performance management process model. The study then provides recommendations for factors that can be used to address challenges with performance management systems in firms. The recommendations made are consistent with the general propositions among leading researchers in this field that effective performance management systems should be simplified, aligned with organizational goals and culture, tailored to the employees and should have strong leadership. The study also generated an integrated process model that can be used as a simplified guide for designing new PM systems, modeling and improving existing PM systems, reviewing and testing PM systems for efficiency, etc.

Study Phase of Operational Management Process X Building

Building operational management has consistently become a requirement to fulfill, especially for buildings that are enabled for the public interest. The concept of operational management especially in the maintenance of poor buildings can cause a variety of functions building facilities will be increasingly decreased and affect the quality and comfort of the building, hence it is very important to the owner of the building/Building users know the understanding and process of building operational management. This research aims to study the understanding of operational management and based on research results there are 4 stages of the process in operational management, namely review design, planning, organizing, movement, and Control.

Decision-making management for improvement of the logistics system

Theoretical and practical principles on the criteria for decision-making management for improvement of the logistics system are the subject of research in the article. The expediency of using indicators for assessing the state of the logistics system as a criterion for making decisions on its improvement is proved. The appropriateness of subordination of the evaluation’s stage of the logistics system of the enterprise’s performance management process is established. Based on a critical review of the scientific literature, the range of indicators for assessing the functioning of the logistics system includes: turnover of logistics assets, reliability of deliveries, timeliness of deliveries, level of stocks, capacity utilization of vehicles, level of logistics costs, deficit probability. Using the method of pairwise comparisons made it possible to establish the proportion of indicators of the functioning of the logistics system and to determine their direction. The integrated indicator of the logistics system functioning is substantiated. The proposed decision-making criterion was tested at a fish processing enterprise. The problematic components of integrated indicator of the enterprise’s logistics system functioning are analyzed. The use of the optimal batch supply model made it possible to increase the capacity utilization of vehicles and reduce the level of logistics costs. The attention is focused on integration processes and provision of information flows between logistics services. The attention is focused on integration processes and ensuring of information flows between logistics services. The main business processes of the logistics system are highlighted, which include: formation of sales policy, product delivery schedules, sales budget; initiation of the process of shipping products to the client; delivery of products to customers; formation of analytics for existing and potential clients; work with complaints and reclamations; proposals to the sales policy of the enterprise. The scheme of business processes of the logistics system is proposed, which allows you to determine information flows, to establish functional relationships between departments of the logistics system with other divisions of organizational structure of an enterprise and to reduce the speed of information to the decision maker.