Information Management Process Research Articles

Work ability data management in multisectoral services for people with disabilities: a cross-sectional study

Successful collaboration between professionals working in multisectoral services for people with disabilities requires access to data on the client’s work ability. This study examines work ability data needs, availability, and acquisition in social and health care services and employment services and explores possible differences between these service sectors. A cross-sectional survey was carried out using a self-developed questionnaire based on Choo’s information management process model, the Work Ability House model and previous research on work ability data. The questionnaire was targeted at physicians, nurses, physiotherapists, psychologists, and experts who support the work ability of people with disabilities and who work in primary health care, specialised health care, social services or employment services. The findings indicate that data on clients’ self-perceived health status is more frequently available than data on self-perceived work ability. This variability in data availability exists across professional sectors, highlighting the need for enhanced data management practices related to work ability assessment and support among professionals in social and health care services and employment services. The study underscores the importance of increasing professionals’ willingness to discuss work ability issues with working-age clients, particularly in primary health care and social services. These findings are pertinent in terms of enhancing multisectoral collaboration among professionals who need to comprehensively assess and support the work ability and employment of people with disabilities. Also, the study provides a diverse list of individual pieces of data related to work ability.

Assessing Student Satisfaction and Institutional Efficiency in Dormitory Management: A Qualitative Analysis Based on Student Perspectives

This research examines the information management processes implemented in student dormitories and evaluates the enhancement of institutional efficiency based on student satisfaction. The study involved 150 students residing in dormitories across two universities, and data were collected through participant interviews. The findings indicate that while dormitory management is perceived as effective in some areas, there are significant opportunities for improvement in information management, communication, and service quality. Based on the student feedback, this article proposes several strategies to enhance dormitory management, including the adoption of digital platforms for better communication, regular maintenance schedules, and improved transparency in financial management. The challenges of implementing these measures, such as resource constraints and institutional resistance to change, are also discussed. These recommendations aim to improve student satisfaction and, consequently, institutional efficiency.

Management Model Using Standardized Contracts and BIM Tools for the Optimization of PPP Projects in Peru

Public–private partnerships (PPPs) are contractual schemes that have relative success in Latin America due to their configuration, where the spirit of the contract lies in an appropriate distribution of risks. This is both the most important and fundamental aspect of this contractual scheme but also the most complex, as it is the main cause of contract modifications (addenda) in countries across the region. In this context, different concessionary contractual frameworks for PPPs on the national road network of Peru were evaluated, revealing common failure indicators that lead to contract modifications within the first six years of the concession. This study offers the development of a management model that includes the good practices of contractual management of NEC4 Option F and the application of BIM information management processes, optimizing the management of infrastructure through emerging technologies of information management supported by agile contractual schemes.

IMPROVEMENT OF INFOCOMMUNICATION ACTIVITIES BUSINESS STRUCTURES IN THE CONTEXT OF INNOVATIVE DEVELOPMENT

The most important strategic resource of any business structure is information and communication. In view of this, infocommunication activity is an integral part of the functioning and the key to the success of the enterprise in the conditions of innovative development. Because business structures are open systems and exchange messages with the external environment. In today's business environment, which is accompanied by extreme business conditions, the importance of infocommunication activities is growing. Part of the business processes is implemented through the organization of the system of both remote access and remote participation. This necessitates the improvement of approaches to the management of infocommunication activities of the business structure, which is associated with the processes of providing, transmitting, storing, deleting, evaluating data and messages about objects. At the same time, the role of infocommunication activities in modern conditions is growing. The volume of messages received by the company must be processed, and the channels of information transmission are expanded accordingly. This requires due attention to information and communication management processes.

A scientometric analysis and critical review of digital twin applications in project operation and maintenance

PurposeRecent emerging information technologies like digital twin (DT) provide new concepts and transform information management processes in the architecture, engineering and construction (AEC) industry. Although numerous articles are pertinent to DT applications, existing research areas and potential future directions related to the state-of-the-art DT in project operation and maintenance (O&M) are yet to be studied. Therefore, this paper aims to review the state-of-the-art research on DT applications in project O&M.Design/methodology/approachThe current review adopted four methodological steps, including literature search, literature selection, science mapping analysis and qualitative discussion to gain a deeper understanding of DT in project O&M. The impact and contribution of keywords and documents were examined from a total of 444 journal articles retrieved from the Scopus database.FindingsFive mainstream research topics were identified, including (1) DT-based artificial intelligence technology for project O&M, (2) DT-enabled smart city and sustainability, (3) DT applications for project asset management, (4) Blockchain-integrated DT for project O&M and (5) DT for advanced project management. Subsequently, research gaps and future research directions were proposed.Originality/valueThis study intends to raise awareness of future research by summarizing the current DT development phases and their impact on DT implementation in project O&M among researchers and practitioners.

Reverse logistics capabilities and supply chain performance in a developing country context

ABSTRACT Today and in the highly complex pharmaceutical industry, reverse logistics is a core capability for pharma companies that seek competitive advantages from the efficient management of returns and recalls, e.g. due to errors, expired stocks, quality-related or environmental issues, non-compliance and other consumer-related concerns. And yet in many developing countries where the pharma industry is a big part of the economy, the value of RL is not well understood. In this study, we examine the ambivalent impact of reverse logistics capabilities within the pharmaceutical supply chains in a developing country by focusing on four key reverse logistics capabilities, i.e. logistics information systems, process formalisation, flexibility, and top management support. The findings show that logistics information management systems, process formalisation, and flexibility significantly affect supply chain performance of pharmaceutical firms. However, the hierarchical regression found no significant moderating effect of top management support between reverse logistics capabilities and supply chain performance. Our subsequent discussion and implications for practice and future research are based on these findings.

Family Information Management in the Context of Inherited Conditions: An Integrative Review.

This review aimed to develop a framework to understand the process of information management in families with inherited conditions. Electronic databases were searched for relevant peer-reviewed articles. Articles were included if they were original research on families affected by any confirmed inherited condition, described how a family accesses, interprets, conveys, and/or uses information about the disease, included the recruitment of more than one family member, and used family as the unit of analysis. Data were analyzed through directed content analysis. Thirty-four articles from 27 studies were analyzed. We propose a framework for family information management consisting of the following domains: contextual influences, family information management behaviors, and family information management outcomes. This proposed framework expands the understanding of how families manage their genetic information in making health care decisions for their affected and at-risk relatives.

Capturing Home Care Information Management and Communication Processes Among Caregivers of Older Adults: Qualitative Study to Inform Technology Design.

The demand for complex home care is increasing with the growing aging population and the ongoing COVID-19 pandemic. Family and hired caregivers play a critical role in providing care for individuals with complex home care needs. However, there are significant gaps in research informing the design of complex home care technologies that consider the experiences of family and hired caregivers collectively. The objective of this study was to explore the health documentation and communication experiences of family and hired caregivers to inform the design and adoption of new technologies for complex home care. The research involved semistructured interviews with 15 caregivers, including family and hired caregivers, each of whom was caring for an older adult with complex medical needs in their home in Ontario, Canada. Due to COVID-19-related protection measures, the interviews were conducted via Teams (Microsoft Corp). The interview guide was informed by the cognitive work analysis framework, and the interview was conducted using storytelling principles of narrative medicine to enhance knowledge. Inductive thematic analysis was used to code the data and develop themes. Three main themes were developed. The first theme described how participants were continually updating the caregiver team, which captured how health information, including their communication motivations and intentions, was shared among family and hired caregiver participants. The subthemes included binder-based health documentation, digital health documentation, and communication practices beyond the binder. The second theme described how participants were learning to improve care and decision-making, which captured how they acted on information from various sources to provide care. The subthemes included developing expertise as a family caregiver and tailoring expertise as a hired caregiver. The third theme described how participants experienced conflicts within caregiver teams, which captured the different struggles arising from, and the causes of, breakdowns in communication and coordination between family and hired caregiver participants. The subthemes included 2-way communication and trusting the caregiver team. This study highlights the health information communication and coordination challenges and experiences that family and hired caregivers face in complex home care settings for older adults. Given the challenges of this work domain, there is an opportunity for appropriate digital technology design to improve complex home care. When designing complex home care technologies, it will be critical to include the overlapping and disparate perspectives of family and hired caregivers collectively providing home care for older adults with complex needs to support all caregivers in their vital roles.

Strategi Humas Dinas Komunikasi dan Informatika Kabupaten Maluku Tenggara dalam Pengelolaan Informasi Publik

The Department of Communication and Informatics (Diskominfo) of Southeast Maluku Regency plays a crucial role in supporting local governance and development. They focus on ensuring easy access to information for the public, especially in areas with limited internet coverage or low literacy rates. Diskominfo employs various strategies, including social media, digital platforms, as well as subscription-based radio and television stations. They are also responsible for providing public information services through various online platforms and seven public service applications. The information management process involves stages of collection, clarification, documentation, and distribution with principles of accurate news writing. Despite efforts to improve information access and public services, Diskominfo still faces several challenges such as telecommunication network blank spots, limited infrastructure, and the public's lack of knowledge about government information. To address these challenges, strategic issues such as expanding networks in blank spot areas, enhancing monitoring and evaluation, implementing electronic-based public service systems, and improving human resource capacity must be considered. Diskominfo of Southeast Maluku Regency continues to strive to ensure relevant and accurate information is available to the public, with the hope of supporting the development and empowerment of all layers of society in the region. Keywords: Strategies, Information Management System, Online, Diskominfo.

Research on the Integrated Application of Computer Technology and Information Management

Research on the Integrated Application of Computer Technology and Information Management

Extent of use of digital technologies for records and information management in selected hospitals in Southwestern Nigeria

This cross-sectional survey aimed to identify the extent of the use of digital technologies in dental hospitals for records and information management. Questionnaire were administered to dental practitioners across six purposely selected dental Hospitals in Southwestern Nigeria. Amongst the 210 copies of questionnaire administered, 162 were completed, retrieved, and fit for the analysis, which resulted in a response rate of 77.1%. The extent of use of digital technologies for information management in the selected hospitals was measured by the period of purchase; number owned; frequency of use; current state of the technology; and the level of automation at the selected hospitals. Based on the period of purchase, most of the respondents (82.1%) have been using digital technologies for below 5 years. As regards the number of digital technologies owned; analysis showed that most (91.3%) of the hospitals have less than or equal to three digital technologies in use for information management. The frequency of use shows that majority (45.7% and 21.6% respectively) of the respondents never and rarely uses digital technologies for information management. However, a further investigation into the current state of the technologies owned showed that most of the respondents (65.4%) of the respondents have non-functional technologies. Furthermore, a 0% value was recorded on the question about the present level of automation of the selected hospitals. This showed that none of the hospitals have fully automated their information management processes. Finally, 80.2% of the respondents agreed that information management processes in their hospitals are totally paper-based.

Design and Implementation of a Primary Healthcare Cloud Platform

This paper presents the design and implementation of a primary healthcare cloud platform that aims to optimize primary medical services through informatization. The cloud platform integrates multiple functional modules including patient information management, diagnostic and treatment processes, pharmaceutical inventory, online appointments, financial management, and data analysis to meet the daily operational needs of primary healthcare institutions. Starting with the project background and current situation analysis, the paper details user needs research and functional design, and gives key discussions on the selection of system architecture and critical technology modules. During system development, technologies such as Spring Boot, Spring Cloud, and MySQL were used to build an efficient, stable, and secure platform. The system's reliability was ensured through unit testing, integration testing, system testing, and user acceptance testing. The paper concludes with a look into the future development direction of the platform, including further optimization of user experience, introduction of natural language processing and artificial intelligence technologies, and expansion of collaborative functions between primary healthcare institutions.

Empowering Innovation in Banking Insurance: Expert System for Information Management

Background Nowadays, financial institutions face and solve challenges to optimise Information Management (IM), so the use of new technologies such as Expert Systems (ES) is indispensable. Therefore, the objective of this research is to implement an ES to improve IM in insurance companies. Method In terms of approach, the agile methodology SCRUM was chosen, which consists of five phases: initiation, planning and estimation, implementation, review and retrospective, launch, and thus decision making and optimisation of the IM process. In addition, the following technologies were chosen: ASP.NET as programming language, HTML as markup language, SQL Server as database management and CSS for design and visual styling. Results The results also showed a significant increase of 35% in user service, accompanied by a significant improvement of 44% in report delivery. Finally, a significant improvement of 24% was observed following the implementation of the expert system. This streamlines processes, reduces waiting times, improves the user experience in real time and optimises the management of large volumes of data in the insurance company. Conclusions The system demonstrated that this tool improves decision making, reduces errors in the issuing area and provides a user-friendly interface for information management.

Adaptive Governance Komunikasi Informasi Bencana Covid-19 Melalui Facebook dan Twitter oleh Pemerintah Provinsi Daerah Istimewa Yogyakarta

The purpose of this study was to see the extent to which local governments have adapted to using social media to be handling with the Covid-19 disaster. This study uses a qualitative approach. Primary data collection by interview and secondary from social media accounts of local government organizations of the Special Province of Yogyakarta were analyzed with NVivo12 Plus. The results of this study the use of social media Facebook and Twitter by government agencies in the Special Region of Yogyakarta Province in handling covid to convey health information to the public. To facilitate access to accelerations of the spread of covid information from local governments externally by using social media and internally with the CMS (Corona Monitoring System). Finally, this study concludes that adaptive governance in the communication of pandemic disaster information using social media is an offer that can develop for local governments to adopt in the communication and disaster information management process. Adaptation of pandemic disaster management by utilizing social media can be a model for future efforts to build the adaptive capacity of local governments to be better prepared to deal with disasters that occur quickly.

The Application of Cobit 5.0 Framework to Measure Capability of Information and Technology Governance and Management Processes

This study examines the measurement of Information Technology governance and management capability levels using Cobit 5.0. Researchers collected data through questionnaires and interviews. Data processing from questionnaires and interviews can reveal the company's current level. In the EDM domain, the company scored very high in the process that addresses information technology risk optimization. Regular evaluation of business processes is crucial to create alignment and deal with possible risks. To move up to level two, companies must identify and understand the impact of the risks that arise. Companies should enhance their information technology services and security within the domain, perform audits, and report current and future risks. In this domain, companies must identify service capacity, predict future needs, and be ready to face sudden changes. In the DSS domain, companies need to have information system analysis experts conduct training for their staff, identify availability and service problems, and test the ability of their systems to move up to level two.

Can blockchain prevent the deterioration of building handover information quality for higher education institutions?

PurposeThis research investigates the distinct characteristics of blockchain technology to safeguard against the deterioration of handover information quality in the post-construction phase. The significance of effective management of handover information is highlighted by global building failures, such as the Grenfell Tower fire in London, UK. Despite existing technological interventions, there remains a paucity of understanding regarding the factors contributing to the decline in the quality of handover information during the post-construction phase.Design/methodology/approachThis study employed a multi-case studies approach across five higher education institutions. It involved conducting semi-structured interviews with 52 asset management professionals, uncovering the underlying reasons for the decline in handover information quality. Building on these insights, the study performed a mapping exercise to align these identified factors with blockchain technology features and information quality dimensions, aiming to evaluate blockchain’s potential in managing quality handover information.FindingsThe study findings suggest that blockchain technology offers advantages but has limitations in addressing all the identified quality issues of managing handover information. Due to the lack of an automated process and file-based information exchange, updating handover information still requires an error-prone manual process, leading to potential information loss. Additionally, no solutions are available for encoding drawings for updates and validation.Originality/valueThis study proposes a framework integrating blockchain to enhance the information management process and improve handover information quality.

Numerical Simulation and Application of Radial Steel Gate Structure Based on Building Information Modeling under Different Opening Degrees

The safe and stable operation of the radial gate is highly essential for hydropower stations. As the dynamic load of gate, water flow generally causes the irregular distribution of strength, stiffness, and the stability of the gate structure. Traditional simulation technology is usually used to investigate the impact of water flow on gate structure; however, there is a lack of integration and interaction of building information modeling (BIM) and numerical simulation technology to study this issue. Therefore, this paper proposed a computational framework combing BIM and numerical simulation to calculate and analyze the large complex hydraulic radial steel structure. Firstly, the 3D model of the radial gate was established by MicroStation2020, then, the finite element model was output by using it. Secondly, the change laws of strength, stiffness, and stability of the radial gate were analyzed by Ansys-Workbench2020R2 under different opening degrees. The numerical simulation results show that the maximum equivalent stress value was 142.19 MPa, which occurred at the joint between the lower longitudinal beam and the door blade. The maximum deformation was 3.446 mm, which occurred at two longitudinal beams’ middle in the lower part of the panel. When the opening degree is 0.0 m–9.0 m, the natural vibration frequency increases irregularly with the increase in the opening of the gate. Three main vibration modes of the gate vibration were obtained. It proves that it is feasible to analyze the structural performance of radial gates by using BIM and numerical simulation. Finally, the BIM and numerical simulation information management process was established to make the simulation results more valuable. This study expands the application value of BIM and provides a new research idea for large complex hydraulic steel structural analysis. The information management process described in this research can serve as a guide for gate operation and maintenance management.

INFORMATION PROCESSES IN MODERN ENTERPRISE MANAGEMENT IN THE SYSTEM OF VIRTUAL ECONOMY

The developed methodological recommendations regarding the formation of a range of scenarios for the development of industrial enterprise activity, taking into account the indicators of enterprise management information processes based on the construction of management scenarios allow to explore the activity of the enterprise comprehensively. The proposed and implemented recommendations during the evaluation of information management processes of the enterprise, combine the scenario approach and the method of correlation-regression analysis, as well as they allow to determine the impact of integrated indicators of labor, manufacturing and financial sphere on the indicator of ensuring the management effectiveness regarding information processes using different scenarios: pessimistic, neutral, optimistic. An important step in the evaluation process of the enterprise’s activity is to determine the dominant in different development scenarios factors which influence the effectiveness of the information process of industrial enterprise management. Thus, during the pessimistic and neutral scenario, enterprise development is possible by increasing the usage efficiency of production means, such as labor and production funds. During the transformation, process from a pessimistic to a neutral scenario, the role of material incentives increases, in particular, the size of wages. In terms of the optimistic development scenario of enterprise, the priority of the solvency factor is increasing. Identified dominant factors make it possible to influence the state of the enterprise and reduce its sensitivity to changes. The developed methodical approach to the evaluation of the enterprise’s information management process effectiveness is aimed at determining the critical levels of indicators, compliance with these indicators will improve the efficiency of the information management process of an industrial enterprise in case of gradual implementation of its stages. Implementation of the proposed methodological approach based on determination of indicators` limiting values allows to make the transition of the enterprise from a pessimistic development scenario to a neutral one, as well as from a neutral one to an optimistic, which in turn provides an opportunity to determine the target development parameters of the enterprise depending on the current state of its activity.

The important role of intelligent water conservancy in the construction of high-standard farmland

Farmlandis the basis of food production,and also the key and difficult point of agricultural development in China.At present, China’s farmland is generally characterized by small scale, scattered distribution, weak infrastructure, and low level of informatization. High-standard farmland construction is an important policy formulated at the national level to ensure food security and promote agricultural transformation and upgrading. It is based on farmland water conservancy and combines information technology and communication technology with high-standard farmland construction, realizing the whole process of information perception, transmission, and management from field to market. However, China’s farmland water conservancy has problems such as backward irrigation conditions and technology, imperfect supervision and management mechanism, and lack of information professionals. The contradiction between agricultural modernization and high-quality development and insufficient demand for farmland water conservancy has gradually become prominent. Therefore, it is necessary to strengthen the construction of smart water conservancy, and strengthen the use of Internet of Things, cloud computing, big data, artificial intelligence, and other technologies to achieve information sharing and data sharing of high-standard farmland construction, to realize the efficient, accurate, and scientific management of high-standard farmland, and to ensure China’s food security.

Lean maintenance practices in the improvement of information management processes: a study in the Facility Management division

With the trends arising with Industry 4.0, there is an urgent need to reinvent the operations of industrial systems. The area of Facility Management (FM) is no exception and has been undergoing an evolution with the introduction of new information management tools. This paper comprises a study on the impact of lean maintenance in FM, supported by a project developed at a company dedicated to the supply of residential hot water solutions. The study was conducted in the Department of Infrastructure Management and aimed to reduce the waste of information in the area of Operations & Maintenance. Particularly in the practical component, the Lean Maintenance methodology was used to define processes, identify inefficiencies, and select LM tools for waste reduction. In terms of results, it was suggested that LM tools and the reconfiguration of the process can improve the process considering its level of automation, with an increase of 33%, its real time capability, which increased 5%, its first pass yield of information, which increased 11% and its media disruption, which decreased its value in 21%. Thus, it was demonstrated that there is an opportunity for enhancing the processes by taking advantage of Industry 4.0. Based on the contributions of this project, it was possible to conclude that the Lean Maintenance approach applied to the Infrastructure Management sector can have a positive impact on improving the information flow related to the work order management process, and in the process of defining preventive maintenance strategies, thus reducing information waste.