Priority Service Research Articles

Program logic of a mental health outreach service for socially anxious youth

Youth mental health is a major concern both in Australia and internationally. Identifying at-risk young people is a core service priority. This report describes a “Youth Social Inclusion Program” developed in Australia to assist young people identified as having social difficulties that prevent them linking into formal mental health services. This report describes the Australian service context and uses the “program explication” methodology to document: the program activities, therapeutic processes, and underpinning evidence for the benefits of this service. Program explication is a consulting method designed to assist services to identify and review implicit program logic assumptions against evaluation literature. We demonstrate the application of this method in exploring the assumptions and evidence for the Youth Social Inclusion Program, targeting outreach to socially anxious young people in Australia. The Youth Social Inclusion Program involved seven logically consistent activities. Our literature search revealed moderate evidence for the expected benefits of the activities. This practice-based design drew on several theoretical perspectives. Given that the program logic has been established, we outline a proposal for further evaluation.

Smart Work Injury Management (SWIM) System: A Machine Learning Approach for the Prediction of Sick Leave and Rehabilitation Plan.

As occupational rehabilitation services are part of the public medical and health services in Hong Kong, work-injured workers are treated along with other patients and are not considered a high priority for occupational rehabilitation services. The idea of a work trial arrangement in the private market occurred to meet the need for a more coordinated occupational rehabilitation practice. However, there is no clear service standard in private occupational rehabilitation services nor concrete suggestions on how to offer rehabilitation plans to injured workers. Electronic Health Records (EHRs) data can provide a foundation for developing a model to improve this situation. This project aims at using a machine-learning-based approach to enhance the traditional prediction of disability duration and rehabilitation plans for work-related injury and illness. To help patients and therapists to understand the machine learning result, we also developed an interactive dashboard to visualize machine learning results. The outcome is promising. Using the variational autoencoder, our system performed better in predicting disability duration. We have around 30% improvement compared with the human prediction error. We also proposed further development to construct a better system to manage the work injury case.

Effects of COVID-19 Pandemic and Post-Vaccination Period on Gastroenterology Practice in Turkey.

The sudden and intense burden due to the novel coronavirus (coronavirus disease 2019) pandemic has changed the priority of many health services. The highly contagious new variants and vaccination services have greatly impacted the daily practice of gastroenterologists. In the present study, we tried to evaluate the change in the daily practice of Turkish gastroenterologists in the coronavirus disease 2019 pandemic and the post-vaccination periods. A questionnaire was prepared using Google forms and sent online to 214 gastroenterologists registered with the Turkish Gastroenterology Association. Approximately half of the gastroenterologists moved their endoscopy unit or gastroenterology clinic to another location in the hospital during the pandemic and about one-third of the endoscopy units were completely closed. About 56% of the respondents reported the interruption of endoscopic procedures and inpatient services. In total, 85% of gastroenterologists thought that follow-up and treatment of chronic patients were disrupted due to patients obtaining their medicine directly from pharmacies. After the first case in Turkey, 74% of gastroenterologists worked in coronavirus disease 2019 patient care services, 28% of gastroenterologists were infected with coronavirus disease 2019, and 3% believed they had a cross-infected patient(s). A total of 78% of gastroenterologists reported that patient management became difficult due to the change in the priority of other departments, and 60% of gastroenterologists confirmed that they experienced a decrease in income. In the post-vaccination period, 70% of gastroenterologists returned to their pre-pandemic working schedule and 31% noticed an increase in endoscopic cancer detection. Prolongation of the pandemic has seriously damaged the practice of gastroenterology and multidisciplinary patient management.

Determining Priority in Smart City Technologies and Services for International Development Cooperation

ABSTRACT A smart city is a global trend, and international cooperation for the development of smart cities is also expanding. This study aims to grasp smart city from the perspective of international development cooperation and to prioritize important criteria for selecting key smart city technologies and services, along with the priorities in each area based on priority determination theory. This study conducted an analytic hierarchy process (AHP) analysis and the sensitivity analysis from an online survey involving experts in charge of the smart city sector in Indonesia. According to the analysis, effectiveness, efficiency, and sustainability were shown as important criteria, and security and privacy (Tech 4) was the first priority of technology for smart city cooperation. Also, environment (Service 1) was the first priorities of application services. These results can increase their understanding of smart city development and contribute to successful international development cooperation.

ANALISIS TINGKAT KEPUASAN WISATAWAN NUSANTARA PADA MASA PANDEMI COVID 19 DI BALI BIRD PARK, GIANYAR

There has been a decline in domestic visits due to the Covid-19 pandemic, which has created a crisis in Bali Bird Park as a conservation area. The crisis due to the Covid 19 pandemic makes the attraction of animal conservation must strive to get income, not only the income sought by tourist satisfaction also needs to be considered. This research aims to find out the level of satisfaction of domestic tourists in Bali Bird Park during the Covid 19 pandemic. Referring to service management and Adaptation of New Habits (AKB) adapted to health protocols, the expected results can show the priority of the level of satisfaction of archipelago tourists when visiting in the new normal. This study was conducted at Bali Bird Park using 90 respondents determined based on the concept of Supranto (2011) indicator multiplied by 5, the sample in this study was selected using the purposive sampling method. The data was collected through questionnaires distributed to tourists who had been to Bali Bird Park during the Covid 19 pandemic, then analyzed using Importance Performance Analysis. The results of this study are: 1) The level of satisfaction of archipelago tourists in Bali Bird Park during the Covid 19 pandemic was in the category of less satisfied overall. During the Covid 19 pandemic, health attributes and health protocols were assessed as top priorities by travelers. Priority that takes precedence in improvement is the ability of employees to communicate, and employees provide fast / responsive service. 2) The priority service attributes desired by tourists during the Covid 19 pandemic are the ability of employees to communicate and employee budget in serving. So this research had recommendation to Bali Bird Park the need to educate employees, in order to be able to provide responsive services.

Effects of the Queue Discipline on System Performance

Queue systems are essential in the modelling of transport systems. Increasing requirements from the beneficiaries of logistic services have led to a broadening of offerings. Consequently, models need to consider transport entities with priorities being assigned in relation to the costs corresponding to different classes of customers and/or processes. Waiting lines and queue disciplines substantially affect queue system performance. This paper aims to identify a solution for decreasing the waiting time, the total time in the system, and, overall, the cost linked to queueing delays. The influence of queue discipline on the waiting time and the total time in the system is analysed for several cases: (i) service for priority classes at the same rate of service with and without interruptions, and (ii) service for several priority classes with different service rates. The presented analysis is appropriate for increasing the performance of services dedicated to freight for two priority classes. It demonstrates how priority service can increase system performance by reducing the time in the system for customers with high costs. In addition, in the considered settings, the total time in the system is reduced for all customers, which leads to resource savings for system infrastructures.

Satisfaction-driven cooperative trajectory optimisation for multi-UAV-assisted mobile edge computing

This paper investigates an unmanned aerial vehicle (UAV)-assisted mobile edge computing scenario, where multiple UAVs provide computational services for user devices (UDs) with different service priorities. Taking into account UDs' different service priorities as well as diverse computation-offloading demands, a satisfaction-model is proposed, which gives consideration to UDs' satisfaction degree toward the offloading services as well as the fairness of their offloading amount. We aim to maximise UDs' sum satisfaction by jointly optimising the offloading time allocation, computing time allocation, users' transmit power, as well as UAV trajectory. A non-convex optimisation problem is formulated and an effective solution framework is proposed, where the problem is decomposed into three sub-problems that are solved alternately and iteratively by applying successive convex approximation (SCA) technique. Numerical results show that the proposed scheme achieves higher satisfaction with lower standard deviation as compared to benchmark schemes.

Analysis of M[X1], M[X2] /G1, G2/1 Retrial queue with Priority services, Differentiate breakdown, Delayed repair, Bernoulli feedback, Balking and Working Vacation

Analysis of M[X1], M[X2] /G1, G2/1 Retrial queue with Priority services, Differentiate breakdown, Delayed repair, Bernoulli feedback, Balking and Working Vacation

Analysis of Non-Markovian batch arrival retrial queue with priority services, Vacation and Vacation Interruption Under Random Environment, Negative Arrival, Immediate Feedback, Differentiate Breakdown, Repair

Analysis of Non-Markovian batch arrival retrial queue with priority services, Vacation and Vacation Interruption Under Random Environment, Negative Arrival, Immediate Feedback, Differentiate Breakdown, Repair

Research on the Evaluation of Fresh E-commerce Service Based on AHP-fuzzy Comprehensive Evaluation

In recent years, China's e-commerce industry has developed rapidly in the past decade. Fresh enterprises represented by Freshippo, a famous Chinese fresh enterprises, are trying to meet a higher requirement of customer. In order to help the development of fresh e-commerce, this paper takes Freshippo as an example to evaluate the performance of fresh e-commerce services(FESs), constructs a set of performance evaluation index system of FESs by using analytic hierarchy process(AHP), and evaluates the service status of Freshippo by using fuzzy comprehensive evaluation method.Result shows that fresh e-commerce enterprises should always adhere to the concept of “product quality and service priority” in business process, and improve the cold chain logistics distribution system.

Methodology for creating dynamic emergency vehicle availability maps

Abstract One of the main priorities of emergency services is to minimize the response time to calls. In the process of proper allocation of emergency vehicles, maps of emergency vehicle accessibility are found to be helpful. These maps represent areas within which emergency services can reach the specified location within a certain time. Calculating travel times requires taking into account the rapidly changing current road conditions. This paper presents a method for dynamically generating maps of emergency vehicle accessibility, considering network models and irregular computational grids.

АНТИКОРРУПЦИОННАЯ МОДЕЛЬ ПОВЕДЕНИЯ ДОЛЖНОСТНЫХ ЛИЦ ТАМОЖЕННЫХ ОРГАНОВ: ОЦЕНКА ВЛИЯНИЯ ЦИФРОВЫХ ИНСТРУМЕНТОВ

The work systematizes and defines the role of anti-corruption policy for the harmonious development of so-ciety and security of the national economy. Relevance of the research topic is confirmed by the state’s demand for improving the effectiveness of anti-corruption policy in the customs sphere, it is necessary to assess the factors deter-mining the formation of anti-corruption behavior model of representatives of state structures. The author emphasizes the importance of using the experience of the international customs community, including in the format of the regula-tory framework: the Arusha Declaration, the Framework of Standards to Secure and Facilitate International Trade, PICARD educational standards. The article presents the potential of applied tools for controlling the activities of customs officials in Russia with a focus on national regulations and digital services. The materials include the results of theoretical and analytical and practical studies of the influence of factors on the formation of anti-corruption behavior of customs officials, an assessment of the strategic priorities of the customs service in the context of anti-corruption goals and measures is given.Particular attention is paid to IT-technologies in the customs sphere, assessing their potential in counteracting and preventing corruption. The author compares the sources of corruption and specifies the digital tools of customs administration as applied to the leveling of these risks on the basis of the map of corruption risks and measures to minimize them. The author proposes a behavior model of customs officials, including the estimated values of the influence of environmental factors. It is concluded that the further development of digital services to reduce corruption risks is important, but along with the technical approach, it is necessary to increase attention to the educa-tional work in the customs authorities and expand anti-corruption education in the state as a whole.

Evaluation and Selection of Cloud Service: A neutrosophic model

The variety of cloud-based services that are now accessible is expanding at a fast pace, and as a result, it has become much more difficult for regular customers to choose the appropriate cloud services. When selecting an appropriate service to use in a setting where there is a high degree of unpredictability, it is in the user's best interest to be able to deal with ambiguous information. This is because the Cloud service environment contains a great number of unknowns, which may prevent the user from making wise choices. In this paper, the authors propose a framework that they call the Optimal Service Choice and Priority of Cloud Computing (CC) Service. This methodology gives cloud customers the ability to evaluate the various service options available to them relying on QoS (Quality of Requirements) standards. The model employs a mixed approach to decision making that is based on many factors. The PROMETHEE is used for the purpose of ranking and prioritizing the QoS criteria, and to get the final rank of cloud services. The suggested methodology is a Multi-criteria decision making approach due to this problem contain many conflicting criteria. The PROMETHEE is integrated with neutrosophic environment to overcome uncertainty information. The application of methodology is provided.

What Do the Health-care Providers Perceive and Experience about Health and Wellness Center Façade Branding? A Study in a Tribal District of Chhattisgarh

Abstract Introduction: Brands for services and health-care services for that matter can permeate unique meanings to consumers. Objective: The main objective of this study was to understand the perception and experiences of service providers about the health and wellness enter (HWC) branding. Materials and Methods: The study adopted a qualitative research method in which in-depth interviews of health-care service providers were carried out to capture their perceptions and experiences on HWC branding. Results: Two thematic areas emerged after the analysis of the collected data. Bada Hospital (Big Hospital): the service providers stated that the local inhabitants ask about the six thematic circles portrayed on the wall of HWCs and their role in this newly renovated building. After knowing the six priority service packages available, the locals perceived that this facility has now become a Bada hospital that can cater to their wider health-care needs. Incremental Trust: the service providers stated that the local tribal inhabitants, after perceiving this as a Bada Hospital, have started accessing health services in HWCs with less trust in faith healers. The locals also knew that the HWCs can provide them with medications including the injectables that they prefer the most and can also conduct some procedures, both medical and surgical, with adequate drugs, instruments, and consumables, thereby creating an incremental trust of the locals with 3–4 times more outpatient department footfall. Conclusion: The service providers perceive that the branding has created trust for the HWCs and improved the health-seeking behavior in the catchment areas.

Investigating priority service attribute for online travel agencies (OTA) mobile app development using AHP framework

This study aims to identify service priority attributes for online travel agency (OTA) mobile application development. A quantitative- descriptive research design was used in this study. Data collection was done through literature review and questionnaire surveys. The respondents in this study were 273 customers of OTA. The results showed that the service attribute with the highest importance was the fulfilment dimension with an average weighting of 4.84 out of 5. In the fulfilment dimension, the service attribute with code F3, which refers to the need for mobile applications to be able to deliver orders as quickly as possible, has the highest weight. In second place is the privacy dimension, with an average importance score of 4.80. In this dimension, service attribute P3, which refers to the ability of mobile applications to protect customers' credit card data, ranks first. In third place is the responsiveness dimension with an average importance value of 4.69. Attributes relating to the customer being able to speak directly to customer service in the event of problems are the attributes with the highest weighting on the responsiveness dimension.

Determining factors of service priority in the risk classification of patients with chest pain

RESUMO Objetivo: Verificar os fatores determinantes de alta prioridade na classificação de risco e os desfechos deste atendimento realizado a pacientes adultos com dor torácica. Método: Estudo retrospectivo, realizado em pronto-socorro referenciado, de hospital público do interior de São Paulo, analisando-se os registros dos atendimentos realizados na classificação de risco em181 prontuários de pacientes com o sintoma dor torácica, no período de agosto a novembro de 2020. Resultados: Prevaleceram indivíduos do sexo masculino 98 (54,1%), com dor moderada 133 (73,5%), alta prioridade de atendimento 135(74,5%,) e que procuraram o serviço espontaneamente 139 (76,8%). Dos classificados em alta prioridade, 47 (34,8%) foram encaminhados para sala de emergência, e destes 27(17,0%) permaneceram internados. Sexo feminino (p=0,0198; OR=0,40; IC=0,189-0866) associou-se ao atendimento prioritário. Conclusão: Apesar da classificação prioritária, poucos participantes foram encaminhados à sala de emergência e evoluíram com necessidade de internação hospitalar. Sexo feminino foi fator protetor para classificação em alta prioridade de atendimento.

Major component determinants of international airport service quality in nigeria

The study analyzed the major component determinant attributes of airport service quality in Nigeria with a view to establishing the priority service quality attributes/factors which airport authorities in Nigeria should follow in improving airport service quality and utility derivable from consumption of airport services by airlines and passengers. Using the Nnamdi Azikiwe International Airport (NAIA), Abuja and the Murtala Mohammed International Airport (MMIA), Lagos as case studies, the study employed questionnaire as a survey instrument to generate primary data used for the study. The survey instrument was calibrated to elicit responses from airlines staff and air passengers in the two airports on what service quality attributes among the five consolidated attributes of responsiveness, reliability, tangibles, empathy and assurance contribute significantly to their judgment about airport service quality in each airport in line with the SERVQUAL model. The principal component factor analysis (PCFA) was used to analyze the data obtained from the survey and the major significant determinant attributes of airport service quality where determined from the perspectives of both the airlines and air passengers as major consumers airport services in Nigeria.

Investigating priority service attribute for online travel agencies (OTA) mobile app development using AHP framework

This study aims to identify service priority attributes for online travel agency (OTA) mobile application development. A quantitative- descriptive research design was used in this study. Data collection was done through literature review and questionnaire surveys. The respondents in this study were 273 customers of OTA. The results showed that the service attribute with the highest importance was the fulfilment dimension with an average weighting of 4.84 out of 5. In the fulfilment dimension, the service attribute with code F3, which refers to the need for mobile applications to be able to deliver orders as quickly as possible, has the highest weight. In second place is the privacy dimension, with an average importance score of 4.80. In this dimension, service attribute P3, which refers to the ability of mobile applications to protect customers' credit card data, ranks first. In third place is the responsiveness dimension with an average importance value of 4.69. Attributes relating to the customer being able to speak directly to customer service in the event of problems are the attributes with the highest weighting on the responsiveness dimension.

EVALUASI PENGGUNAAN TELEMEDISIN PADA PELAYANAN RAWAT JALAN DI RUMAH SAKIT AKADEMIK UGM SAAT PANDEMI COVID-19 DENGAN METODE HOT-FIT

Background: One hospital that has adapted services to the COVID-19 pandemic is the UGM Academic Hospital (RSA UGM). RSA UGM offers long-distance or telemedicine services, later named the Joempa Dokter Telemedicine RSA UGM. Joempa Dokter stands for Journey for Online Electronic Medical Professional Assistance. Telemedicine Joempa Dokter RSA UGM has been running for 1.5 years. Still, it was found that it had not been appropriately utilized by health workers who worked at the Outpatient Installation at RSA UGM. The process flow for telemedicine services was also not adequately systemized, as evidenced by using semi-conventional technology in practice.
 Objective: To evaluate ‘Joempa Dokter’ telemedicine service at RSA UGM during the COVID-19 pandemic.
 Methods: The type of research used in this study is a mixed method with an embedded or nested research design using a survey approach and in-depth interviews. This research was conducted in the outpatient ward of RSA UGM from July to August 2022.
 Results: The flow of telemedicine services for Joempa Dokter RSA UGM starts with patient registration via the Google form, consulting with doctors via the Zoom platform, then prescribing drugs online. Telemedicine services have not been integrated with the SISTEMA RSA UGM, but this service is helpful and easy to use. There are still some deficiencies in this telemedicine service, such as unattractive features; the platform used is still different from registration to postservice; there is no Standard Operating Procedure (SOP) for Joempa Dokter Telemedicine Services; incentives are not appropriate; and telemedicine services are not a priority service at RSA UGM yet.
 Conclusion: Joempa Dokter Telemedicine at RSA UGM is beneficial as an alternative solution to improve the quality of health services in hospitals during the COVID-19 pandemic. For better service continuity, UGM RSA management needs to prepare Standard Operating Procedures (SPO) and service roadmaps, adjust incentives to improve the performance and motivation of the health workers involved, and service integration with existing information systems at RSA UGM also needs to be done.

Patients' Awareness of Their Rights and Responsibilities: A Cross-Sectional Study From Al-Ahsa.

Introduction Patient rights are an essential part of healthcare practice. In fact, patients are one of the most vulnerable members of society. As a result, improving the rights of patients is considered a priority in medical services. Aim The purpose of this study is to measure the level of patients' awareness of their rights. Subjects and methods This is a cross-sectional study conducted among patients living in Al-Ahsa, Saudi Arabia. A self-administered questionnaire was distributed among Al-Ahsa patients using an online survey. The questionnaire was composed of socio-demographic variables (i.e., age, gender, education, etc.), sources of patient information regarding patients, means of increasing awareness toward patients' rights, and a 15-item questionnaire to measure the awareness about patient rights and responsibilities. Results Among the 295 patients, 59.7% were males and 39% were aged between 31 and 40 years old. The overall mean awareness score was 54.6 (SD 7.44). 53.2% of the patients were categorized as having moderate awareness levels, 44.1% were good and only 2.7% were categorized as having poor levels of awareness. Factors associated with increased awareness were being older, hospital admission, hospital visitation for the last three months, and healthcare providers as the sources of the patient's right information. Conclusion There was sufficient awareness of patient rights and responsibilities in our region. Increasing age, frequent hospital visitation, and education given by healthcare providers could effectively improve awareness of patient rights and responsibilities. A multicenter study is required to shed more light on the awareness of patients regarding their rights and responsibilities.